Retail TouchPoints

JUNE 13, 2023

When Houle started with Aldo Group as Senior Director of Digital Technology, “We were primarily focused on digitalizing our retail experience across all channels,” he said in an interview with Retail TouchPoints. This involves personalized product recommendations, marketing messages and customer service.

Supplies 229

Supplies Customer Experience Technology Omnichannel 229

Retail TouchPoints

DECEMBER 18, 2020

The amendment includes an increase to the FILO loan through a joint partnership with Bank of America and Tiger Finance. The new capital structure will allow rue21 to accelerate strategic growth initiatives, including omnichannel enhancements to create more engaging customer experiences, according to a release from the retailer.

Specialty Retailers 163

Specialty Retailers Banking Omnichannel Operations 163

Retail TouchPoints

NOVEMBER 29, 2023

To create a high-value experience that hits all consumer wants and needs, developers, landlords and tenants all need to: Understand the unique consumer needs and behaviors within the mall’s geographic area; Integrate the right combination of retail, services and experiences ; and Enrich the omnichannel tech stack.

Small Business Retail 250

Small Business Retail Omnichannel Consumer Retail 250

365 Retail

OCTOBER 5, 2021

We needed a solution that allowed us to centralise our task management and communications across our entire store estate, to ensure the customer experience and ‘look and feel’ of our stores was both consistent and streamlined. Until then we had been using multiple, manual channels that were labour intensive.

Customer Experience 52

Customer Experience Operations Customer Point of Sale 52

Retail TouchPoints

AUGUST 14, 2020

This adds up to a new outlook on finances for Gen Zers who are already taking a more careful approach in how, when and where they spend. Like the Millennials who came before them, Gen Zers opt to spend on memory-making experiences over physical things. Double Down On Building An Integrated Mobile Experience .

Merchant Services 265

Merchant Services Payment Services Mobile Customer Experience 265

Retail TouchPoints

JANUARY 23, 2024

It was the growth of what we first called multi-channel, which then became omnichannel, and then we saw the growth of the brands born on the internet.” Risk assessment is a muscle [that finance people have to develop],” said Dayna Quanbeck, CFO and COO for Rothy’s.

ACH 241

ACH Multi-channel Technology Customer Retention 241

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. The Retail Remix podcast was developed to feature the founders, executives and practitioners shaping retail’s future. Let’s begin the countdown… 5.

Retail 237

Retail Supplies Merchant Services Social Media 237

Retail TouchPoints

JUNE 7, 2023

As the oldest members of Gen Z move into their mid-20s and the youngest enter their teen years, personal finance concerns are high on their list of worries. Almost all of Gen Z chooses to shop in person; they are truly the omnichannel shopper,” said Cegielski.

Food and Beverages 266

Food and Beverages Travel Hobbies Shipping Costs 266

Retail TouchPoints

FEBRUARY 1, 2024

Not only does the additional capital provide us with sufficient room to continue executing our strategic repositioning, but the financing was tailored to maximize value and give us flexibility going forward.”

Management 147

Management Other Customer Customer Experience 147

RTP blog

DECEMBER 8, 2017

In urban settings in particular, where it’s costly to open and manage full-size locations, retailers are opting for smaller spaces that offer a more intimate customer experience and significant cost-savings. Bobbi Leach is the CEO of FuturePay , an e-Commerce financing solution for the omnichannel shopper.

eCommerce 150

eCommerce Shipping Costs Payment Services Retail 150

365 Retail

SEPTEMBER 15, 2022

Linebarger has more than twenty-five years’ experience across telecommunications, finance and digital commerce. In each of these roles, he engineered projects within omnichannel and customer experience, developed long-term commerce solutions, and expanded all system offerings.

Telecommunications 81

Telecommunications Omnichannel Technology Customer Experience 81

GetElastic

FEBRUARY 2, 2022

We’ve covered two predictions in the series regarding unified commerce and the B2B customer experience , and now a third prediction with core responsibilities and roles within digital commerce org strategy. Frictionless, low barrier access to you and your products or services is key to the customer experience.

Customer Experience 78

Customer Experience B2B Omnichannel eCommerce 78

GetElastic

APRIL 11, 2023

billion in financing has been obtained for headless commerce in 2020 and 2021 alone. AI and machine learning are quickly becoming foundational elements of both traditional and headless commerce, giving your brand a competitive edge in customer experience management as well as operations. According to a study , over $1.65

Payment Services 147

Payment Services Payments Social Media Mobile 147

Retail TouchPoints

JUNE 4, 2020

By looking ahead and trying to prepare for a new normal while dealing with the realities brought on by COVID-19, retailers that embrace an agile approach, focus on the customer experience and make digital a strategic imperative are going to see the benefits and ultimately, end up on top.

Shipping Costs 234

Shipping Costs eCommerce Retail eCommerce Software 234

365 Retail

JULY 5, 2022

While in the US, he also led finance and business planning for six retail brands including Food Lion, Hannaford and Bottom Dollar Food. The company has a rich history of transformation and an even more exciting future supporting families in the UK and Ireland with amazing brands, flexible payment options and a simple customer experience.

Payment Services 121

Payment Services Payments Operations Omnichannel 121

Ecommerce Platforms

MARCH 5, 2023

Shopkeep (now Lightspeed POS) and Shopify also provide access to a range of tools to help business leaders create omnichannel sales strategies, including site builders and ecommerce capabilities. Plus, companies can personalize the customer experience by collecting shopper details at checkout and adding notes to sales.

POS 104

POS lightspeed Shopify Payment Services 104

365 Retail

MAY 17, 2022

In the purchase process, payment is a delicate phase because it determines the transition from the purchase intention of the customer to the actual sale and the less friction there is at this juncture, the more pleasant the customer experience.

Merchant Services 105

Merchant Services White Paper Payment Services Multi-channel 105

Retail TouchPoints

JULY 28, 2023

Despite most ( 66% ) of consumers revealing that they were most concerned for the national economy, the environment ( 63% ) came out ahead of concern for personal finances ( 56% ). But Accenture found that many consumers are unwavering in their dedication to the issues that matter most to them.

Consumer 217

Consumer Leisure Multi-channel Retail 217

Retail TouchPoints

MAY 28, 2021

They miss their goals because they don’t prioritize customer service. And the main reason they don’t allocate enough finances to the customer service department is that it’s difficult to tie it to revenue generated. But customer service must be prioritized by every organization. That’s a winning customer service strategy.

Payment Services 163

Payment Services Games Live Chat Customer 163

Retail TouchPoints

JANUARY 15, 2021

While website traffic is a great indicator of how many people are on your site, a high conversion rate will tell you that your site is doing a great job at bringing in customers and getting you closer to your sales goals. Orlando Zayas is the CEO of Katapult , an award-winning omnichannel payment platform. are factored in.

Shipping Costs 149

Shipping Costs Retail X-cart Payments 149

Retail TouchPoints

FEBRUARY 23, 2022

But with the rise of omnichannel fulfillment, “phygital” experiences and more elevated storytelling, Nicholas believes design is going to matter a lot more: “Not at the expense of functionality or technology, of course, but through and with those elements.”

Fulfillment 268

Fulfillment Vend Operations Technology 268

ChannelAdvisor

OCTOBER 28, 2019

Product sourcing and shipping modernizations have created a very efficient logistics process that in many ways is turnkey and delivers a great customer experience. Typically, retail stores would offer layaway programs to customers who could not get approved through primary credit methods, which led to wait times of 90 days or longer.

Payment Services 40

Payment Services Payments eCommerce Customer 40

Omnisend

OCTOBER 8, 2020

Use abandoned cart notifications and offers This year, with stores closing or limiting capacity due to Covid, more businesses will rely on email and SMS to get in front of their customers. Don’t overlook how you interact and treat your customers. Steve shares how he founded Brummel Co.,

eCommerce 148

eCommerce Shopify Events Customer Retention 148

Retail TouchPoints

AUGUST 25, 2021

Additionally, this generation has a more educated and proactive approach toward finances than perhaps any other previous generation. This new generation is saying, ‘I have no problem buying a Chanel bag, but [I’ll be] wearing it with my Sandro and Maje or my Theory or my Vince, and I’m going to go get those Louboutin shoes.”.

Retail 306

Retail Consumer eCommerce Social Media 306

Retail TouchPoints

MAY 2, 2023

So in 2018 the retailer embarked on a five -year digital transformation journey aimed at making every stage of the car-buying journey omnichannel. What customers do want is the ability to complete parts of the process online, said Lyski, “for example, applying for financing. A lot of dealers have these claims about, like, 2.9%

Payment Services 251

Payment Services Automotive Omnichannel eCommerce 251

Omnisend

MAY 10, 2023

Dotdigital is more of a generic tool that works for all industries, such as retail, travel, finance, non-profit, education, etc. You can also experiment with multi-column layouts, add video and images, edit on the fly, and mark certain emails as mobile-only. Omnisend’s marketing automation features are tailored to Ecommerce brands.

Multi-channel 88

Multi-channel Live Chat Books Recommendation 88

ESW

APRIL 23, 2019

As large retailers like Amazon and Walmart push their digital customer experiences to the next level, smaller eCommerce companies must look for eCommerce solutions that will help them keep pace. Many eCommerce solutions offer native ERP, finance and accounting, content management, inventory and analytics.

Payment Services 104

Payment Services eCommerce Payments eCommerce Platforms 104

Retail TouchPoints

JANUARY 11, 2022

In March 2021, the EU’s Sustainable Finance Disclosure Regulation (SFDR) also went into effect to encourage EU asset managers to disclose how they’re considering sustainability in their investment decisions.

Shipping Costs 314

Shipping Costs Fashion Consumer Definition 314

Retail TouchPoints

AUGUST 4, 2022

In the world of crypto-tech Solana is on the rise, with 37 million “daily active wallets” (the decentralized finance equivalent of daily active users) as of May 2022. For those unfamiliar, Solana is a blockchain similar to the more well-known Ethereum.

Cryptocurrencies 261

Cryptocurrencies Payment Services Arts Retail 261

OrderDynamics

DECEMBER 27, 2018

Harvard Business Review demonstrates the benefits of omni-channel for both retailers and customers with a recent study. Our findings showed that omnichannel customers loved using the retailer’s touchpoints, in all sorts of combinations and places. Author: Karen Stephenson is an Omni-Channel Consultant at OrderDynamics.

Channel 52

Channel Consumer Shipping Costs Multi-channel 52

Korona

OCTOBER 6, 2021

According to Finances Online , 59% of retailers made focusing on omnichannel capabilities their top POS priority in 2020. Therefore, if your winery is still using the traditional cash register with a card reader and no other payment options, you’re not only lagging behind your competitors but, more importantly, losing customers.

POS 52

POS Payment Services Point of Sale Shipping Costs 52

Korona

OCTOBER 6, 2021

According to Finances Online , 59% of retailers made focusing on omnichannel capabilities their top POS priority in 2020. Therefore, if your winery is still using the traditional cash register with a card reader and no other payment options, you’re not only lagging behind your competitors but, more importantly, losing customers.

POS 52

POS Payment Services Point of Sale Events 52

Retail TouchPoints

DECEMBER 1, 2021

Brick-and-mortar stores, once eager to let shoppers back inside their four walls, were met with the start-and-stop of in-person shopping habits, local health restrictions and the pressure to maintain omnichannel availability for in-store and online shopping. But it’s not just COVID-related challenges that are putting stress on the market.

Shipping Costs 275

Shipping Costs Shipping Small Business Retail eCommerce 275

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. Why the Non-Purchaser Might be Your Most Important Customer. OMS Advancements Are the Core of Evolved Omnichannel Retail Strategies.

Payment Services 212

Payment Services Merchant Services Omnichannel Consumer 212

Sailthru

AUGUST 13, 2018

Most jewelry purchases do happen in-store, but the customer journey is longer and more complicated than ever, with many digital touchpoints along the way. When it comes to delivering a modern, omnichannel shopping experience, jewelry brands perform poorly relative to other categories, according to our Retail Personalization Index evaluations.

Jewelry 60

Jewelry Gifts Recommendation Live Chat 60

Sailthru

AUGUST 13, 2018

Most jewelry purchases do happen in-store, but the customer journey is longer and more complicated than ever, with many digital touchpoints along the way. When it comes to delivering a modern, omnichannel shopping experience, jewelry brands perform poorly relative to other categories, according to our Retail Personalization Index evaluations.

Jewelry 60

Jewelry Gifts Recommendation Live Chat 60

Retail TouchPoints

OCTOBER 11, 2023

Looking to expand this payment experience even further, GSN implemented SplitIt. Although fractional payments and financing are certainly not new in the jewelry industry, GSN wanted to make purchasing high-ticket items as easy as possible for customers.

Jewelry 246

Jewelry Payment Services Payments ACH 246