Retail TouchPoints

JULY 1, 2021

No, of course not; we still need them in place for various legitimate reasons, i.e., ensuring drug companies do not take advantage or lie to their customers or overstep consumer privacy civil rights. The marijuana industry is currently under strict and complicated regulations regarding how and where it can advertise.

Customer Loyalty 177

Customer Loyalty Customer X-cart Customer Retention 177

Smile.io

NOVEMBER 15, 2023

Loyal customers are the ones who eagerly await every product release you announce and shout your brand from the rooftops. But what exactly is customer loyalty? We’re going back to basics in this post to learn what customer loyalty is.   Table of Contents  What is customer loyalty?

Customer Loyalty 59

Customer Loyalty Customer Beauty and Health Food and Beverages 59

Smile.io

FEBRUARY 2, 2024

  Smile loyalty programs increase repeat purchase rate , average order value , and decrease purchase frequency. Year-over-year comparisons of 6 key retention metrics based on Smile’s network of merchants, categorized by industry and merchant size.  We break each metric down by industry and merchant size. 

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

TalkingRetail

JUNE 9, 2021

Jisp, the home delivery and click-and-collect app, has partnered with social media management platform Maybe* to “maximise the social support” it provides to retailers. In addition, This story continues at Jisp partners with Maybe* to help retailers boost social media engagement.

Social Media 96

Social Media Webinar Customer Loyalty Retail 96

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

ecomdash

APRIL 23, 2019

For loyalty programs to work, you have to get to know the community that uses them. What better way to do that than by using social media? Below, we outline 5 ways to improve your loyalty programs with social media. Ecommerce Loyalty Programs: What They Are. Then, it’s time to hit social media.

Social Media 115

Social Media Improvements eCommerce Customer Retention 115

RetailMinded

DECEMBER 6, 2022

The retail industry has been undergoing a period of digital transformation for some time now. Here’s everything you need to know about how digital transformation is enhancing customer loyalty in the retail space: What is digital transformation? The impact of digital transformation on the retail industry.

Customer Loyalty 59

Customer Loyalty Customer Retail Social Media 59

Retail TouchPoints

DECEMBER 13, 2023

With shoppers gravitating toward more sustainable beauty products, brands should consider offering options that best fit their customers’ needs. Sustainable beauty considers the environmental impact of the beauty industry and the health and well-being of both the individual and the planet. Additionally, glass is infinitely recyclable.

Beauty and Health 197

Beauty and Health Social Media Consumer Customer Loyalty 197

Smile.io

OCTOBER 27, 2021

The battle between customer loyalty versus acquisition is one that all growing brands have to grapple with. No matter what industry you’re in, what products you sell, or how large your company is, there are always heated debates on which one you should dedicate your resources to. And this remains the case over time as well.

Customer Loyalty 71

Customer Loyalty Customer Social Media Live Chat 71

lateshipment

APRIL 2, 2021

Now and then there come new trends that shape the industry for the future. Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . eCommerce works exactly the same way.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Smile.io

OCTOBER 6, 2023

The electronics industry is only getting bigger. Billion (USD) in 2022. ” With this growth and increasing competition, loyalty is essential for retaining customers and acquiring new ones to stay ahead of your competitors. Flare Audio’s dB Points Every top loyalty program should have a well-branded explainer page.

Electronics 62

Electronics Social Media Accessories Customer Loyalty 62

Retail TouchPoints

JANUARY 24, 2023

Social shopping is becoming more and more popular given the surge in social media usage and the ease of completing a transaction without ever leaving the app. It’s no surprise that social commerce sales are expected to reach $45.74 working with the leading agencies, publishers and marketers across digital media.

Social Media 219

Social Media Channel Customer Loyalty Banking 219

Smile.io

SEPTEMBER 3, 2020

With so many e-commerce businesses starting every day, competition among different brands offering similar products has significantly increased, making customer loyalty more difficult than ever The pride of every brand is to have returning customers and not just ones who come in to buy products once and walk away.

Customer Loyalty 88

Customer Loyalty eCommerce Customer Social Media 88

Smile.io

MAY 22, 2020

Valued at $523 billion, the beauty industry has scaled dramatically over the last decade, becoming more innovative and trend-focussed, with many brands finding unique ways to own the customer journey. These three things alone make loyalty and the beauty industry an essential combination.

Customer Loyalty 46

Customer Loyalty Beauty and Health Customer Social Media 46

Retail TouchPoints

JANUARY 11, 2023

The beauty of the retail industry today is the number of options for brands to connect with customers. Brands once had the challenge of getting customers to walk through their large store doors, supplying products they wanted to purchase and hoping they would return, but everything was limited to that in-store traffic.

Social Media 254

Social Media Multi-channel Customer Loyalty Shopify 254

Smile.io

JANUARY 17, 2023

A redemption rate of 47% and $1 million in referral traffic revenue No matter which loyalty program metrics you look at–total program members, reward redemption rate, or value generated–we had some brands knock it out of the park. times higher than the industry average of 13.67%.

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

365 Retail

JULY 5, 2022

Customers are becoming more vigilant about spending money. How can brands capture customer loyalty at this turbulent time? Achille Traore, CEO, White Label Loyalty. Retail customer loyalty programs can help with both retention and new customer acquisition by enticing customers to purchase from you over your competitor.

Customer Loyalty 70

Customer Loyalty Customer Retail Banking 70

BigCommerce

JUNE 13, 2017

It also means your customer lifetime value is low (which decreases how much you will be willing to spend on advertising –– and thus will limit your ad visibility). Growing your customer lifetime value and building long term customer loyalty takes time, though. Get S Loyalty Now to Increase Your LTV.

Shipping Costs 417

Shipping Costs Customer Loyalty Customer Social Media 417

iVend

JANUARY 20, 2021

Social commerce, as an extension of digital commerce, allows retailers to integrate social media platforms to their existing sales channels enabling them to offer their shoppers, an even more seamless way to shop online. Social commerce allows retailers to sell through social media platforms like Facebook, Instagram and Twitter.

Technology 98

Technology Small Business Retail Payment Services POS 98

Retail TouchPoints

JANUARY 23, 2023

While companies currently interact with customers via multiple channels — mobile devices, desktop computers, email, social media and chatbots — leveraging the metaverse helps companies create immersive and interactive retail experiences for customers.

Improvements 208

Improvements Customer Social Media Retail 208

Retail TouchPoints

JANUARY 18, 2024

Mobile apps have become a critical customer engagement channel for retailers as they try to create and capture more value for, and from, their customers. It’s no surprise that industry research and earnings reports consistently reveal customers with a brand’s app are three to four times more valuable than customers without the app.

Retail 279

Retail Customer Loyalty Games Reference 279

Groove

MARCH 16, 2020

Promote content on social media. Having a company blog helps to engage customers in a conversation. Promoting your blog content to other relevant influencers in your industry helps to increase the number of people that backlink to your site. Promote Content On Social Media. Build backlinks. Have A Blog.

Marketing 329

Marketing Social Media SEO Blog 329

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. Maintaining customer loyalty. Maintaining Customer Loyalty. Building your brand image.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

Smile.io

DECEMBER 14, 2021

It’s time to announce the top customer loyalty programs of the year! Top 10 Customer Loyalty Programs of 2020 It’s that time of year again – time to take a look at the brands that made beinga customer in 2020 not just a tolerable experience, but a rewarding one.

Customer Loyalty 71

Customer Loyalty Customer Shipping Costs Outdoor 71

Retail TouchPoints

JANUARY 11, 2023

But first, he spoke with Retail TouchPoints to offer a glimpse into his entrepreneurial mind, including his lessons on driving customer loyalty through innovative physical experiences. Lesson 1: Embrace all the senses to bring your brand to life. We display culinary-themed T-shirt designs,” he explained.

Retail 223

Retail Social Media Customer Loyalty Travel 223

Retail TouchPoints

FEBRUARY 16, 2024

Customer Verification and Trust A critical component of the customer experience is trust that the business is using advanced security practices to protect the consumer. The ID&V process is a standard practice across most industries, ensuring the seamless verification of customer identity and establishing the right to transact.

Customer Experience 243

Customer Experience Payment Services Improvements Customer 243

Retail TouchPoints

JUNE 3, 2021

Research from Stackla showed that 79% of consumers say UGC highly impacts their purchasing decisions, and customers are 6X more likely to purchase a product if the page includes pictures from social media. Stackla’s current portfolio of clients includes Canon , Lush Cosmetics , Trek Bicycle , Kathmandu and Nintendo.

Food and Beverages 163

Food and Beverages Marketing Automotive Leisure 163

Smile.io

FEBRUARY 16, 2023

When you look at the numbers, the fashion industry is an extremely attractive market to be in (pun fully intended). trillion industry , the market is huge. In the past few years, customers are changing their habits from only shopping in-store to purchasing online with 76% of Americans shopping online for clothing.

Fashion 61

Fashion Social Media Events Small Business Retail 61

365 Retail

MAY 5, 2023

One industry that has experienced a paradigm shift due to the introduction of AI is the retail sector, where this powerful technology has been gradually integrated into various aspects, from physical stores to e-commerce platforms and social media marketing.

Retail 80

Retail Social Media eCommerce Technology 80

Optimizely

OCTOBER 22, 2020

Loyalty programs have come a long way since Betty Crocker first introduced its box top coupons in 1929, ushering in a new era of modern customer loyalty. Today, brands no longer have to be retail icons or superpowers to be able to launch loyalty programs. belong to at least one loyalty program, and a typical U.S.

Payments 367

Payments Customer Loyalty Customer Retention Outdoor 367

lateshipment

DECEMBER 11, 2020

They will choose to shop online and will use social media websites to discover gift ideas. All you need to do is to increase your brand visibility and build an effective social commerce campaign. Let’s talk about social commerce in more detail. What is Social Commerce? Forever 21. Focus on quality.

Social Media 246

Social Media eCommerce Gifts Article 246

lateshipment

AUGUST 31, 2023

The e-commerce industry is more saturated than ever. People address different pain points to attract customers and customers are overwhelmed with choices. Gen Z vs the Millennials vs the Gen X An average working-age person consumes social media 2 ½ hours per day. Social media can NEVER be overlooked.

Consumer 130

Consumer eCommerce Social Media Payment Services 130

Smile.io

OCTOBER 22, 2021

The beauty industry is one of the most competitive markets out there. With extremely high purchase frequency and an ever-broadening line of products, customers have more options than ever before. The use of the term community along with their playful brand voice, gives customers the warm welcome they were looking for.

Social Media 78

Social Media Customer Loyalty Subscription Blog 78

Retail TouchPoints

SEPTEMBER 22, 2022

This type of localization benefits the consumer by providing a more seamless, personalized and successful shopping experience, and it benefits the retailer by increasing customer loyalty and overall sales. If a store is devoid of desired colors or sizes, or the product itself, this will inevitably result in customer dissatisfaction.

Customer Loyalty 257

Customer Loyalty Social Media Customer Experience Fashion 257

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. The agents can instead focus on dealing with more complicated customer issues or driving customer retention offers.

Merchant Services 263

Merchant Services Shipping Costs Retail Social Media 263

Wiser

NOVEMBER 13, 2023

When implemented strategically, employee advocacy can be a game-changer in the retail industry. This internal advocacy can take various forms, from sharing company-branded content on social media to word-of-mouth recommendations, or even wearing company-branded attire.

Social Media 148

Social Media Retail Events Recommendation 148

Retail TouchPoints

NOVEMBER 28, 2023

Siloing these objectives into separate media channels with competing budgets leaves value on the table and hurts overall results. Fortunately, RMNs have the power to raise brand awareness, nurture customer loyalty and show off our brands’ creativity while closing the sale, because retail media is full-funnel.

Retail 209

Retail Social Media Channel Consumer 209