Retail TouchPoints

JUNE 2, 2023

Retailers need to handle inventory in stores and distribution centers, keep an eye on both digital and physical shelves and keep costs down with efficient logistics and routing. For Hot Topic’s Young Customers, ‘It’s All About Breadth’ At Hot Topic, two factors put additional pressure on an already complicated supply chain.

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Retail TouchPoints

NOVEMBER 18, 2022

Deliveries from more than 2,000 Rite Aid stores in 16 states will be powered by the Grubhub Marketplace , making thousands of the retailer’s OTC, wellness products and snacks more accessible to consumers. Uber Direct, part of Uber Eats, is designed to allow businesses to own the end-to-end customer experience for on-demand deliveries.

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POS Point of Sale Customer Experience Supplies 273

Retail TouchPoints

JULY 11, 2022

Through the Skin Care Centerspaces, which were developed in partnership with L’Oréal , CVS said it hopes to offer experiences formerly afforded only to those who shop prestige beauty retail. CVS Skin Care Centers will feature in-store testing experiences and custom sample offerings.

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Beauty and Health POS Customer Experience Recommendation 262

iVend

APRIL 17, 2023

So how does chatGPT play a role in omnichannel retail POS? Omnichannel retail is the bringing together of multiple online and offline channels in a customer-centric approach that delivers the best possible shopping experience. It could be via an AI bot on the website, an app or on a kiosk in the store.

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POS Omnichannel Retail Social Media 98

RTP blog

JANUARY 26, 2018

By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide a positive customer experience (CX). By taking a closer look at the loyalty program lessons learned by Starbucks and Woolworths, retailers can learn a few lessons about winning repeat customers in today’s environment.

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Retail TouchPoints

APRIL 3, 2024

The retailer will instead rely more heavily on its smart Amazon Dash Carts , which have been deployed at Fresh stores since 2020 as well as at Amazon subsidiary Whole Foods. The retailing giant will continue to use the JWO technology in its Amazon Go stores and license the solution to other retailers.

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Retail TouchPoints

DECEMBER 15, 2022

While instinct and surmise may have worked in the past, today marketers need to recognize exactly what customers want, when they want it and how they want it. Also, it is not enough for marketers to just ‘know’ their customers; it is important for them to be one step ahead and predict what they need and how they will behave.

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Retail TouchPoints

MAY 23, 2022

The next step for the 112-year-old floral and gift brand is offering its partner florists updated features within its new MercuryOnline (MOL) platform, powered by Shopify , which FTD CTO Matt Powell describes as “ how digital commerce interfaces with store operations.”.

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Retail TouchPoints

MARCH 8, 2021

Using the data at their fingertips, retailers can capture a more in-depth view of customers’ lives, allowing them to better understand their wants and needs — and ultimately use that picture to create a service experience that incorporates both technology and humans. We really believe that technology should help, not replace.

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Retail TouchPoints

MAY 27, 2022

H&M Group is rolling out a pilot of several new tech-enabled in-store shopping solutions at COS stores in the U.S., The first store to pilot the new suite of solutions is the Beverly Hills, Calif., On the store floor, other types of smart mirrors are available for virtual try-on and styling.

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Payment Services Fashion Recommendation Customer Experience 283

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation.

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Retail TouchPoints

FEBRUARY 21, 2023

In retail, the wow factor refers to the business’ ability to amaze customers and convert them into store or brand admirers. A recent study from Wharton’s Baker Retailing Center and The Verde Group found that retailers can increase shopper repurchase intent by nearly 60% by delivering a great experience.

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Sporting Goods Payment Services Retail Supplies 238

Retail TouchPoints

JANUARY 26, 2022

For those not familiar, it’s an enormous structure, and like most auto-centric suburban shopping centers, it’s surrounded by acres of parking spaces. It’s also an outgrowth of the fact that many malls already had large spaces sitting empty because the traditional anchor stores had left.

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Retail TouchPoints

JUNE 27, 2023

Despite the rapid development of media offerings from retailers like Walmart , Target , Kroger , Lowe’s and Dollar General , Amazon still has a sizeable lead in the space, due primarily to the fact that it essentially created retail media. And retailers are still finding new places within stores to run these ads.

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Retail White Paper Customer Experience Marketing 247

Optimizely

APRIL 18, 2019

Your most loyal and valuable customers shop across multiple channels, both online and offline. Consumers who buy products both online and in-store have a 30% higher lifetime value than those who shop using only one channel. In fact, customers don’t see “channels” in the same way as marketers do.

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Marketing POS Channel Clothing 299

Retail TouchPoints

MAY 17, 2024

This month Retail TouchPoints has been exploring the state of autonomous checkout experiences in our series From Self-Checkout to Just Walk Out. Smart cards don’t supplant any of the traditional shopping experiences, they’re just an addition to it.” Caper Cart product experience. But I wasn’t the biggest fan myself either.

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Retail TouchPoints

JULY 17, 2023

The power of omnichannel retailing is well documented: even primarily DTC companies are realizing that they can benefit from flagship stores to enable brand discovery and build loyalty among customers in high-profile cities. so the company partnered with Retail-as-a-Service solution provider Leap for its inaugural store.

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Omnichannel Operations POS Document 183

Korona

OCTOBER 6, 2021

As a winery owner, your tasting room is the jumping-off point to both building your winery’s brand as well as the first place to convert customers into wine club members. So providing an outstanding hospitality experience is crucial. Similarly, 52% of retailers wanted to improve their POS systems.

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POS Payment Services Point of Sale Events 52

Wiser

DECEMBER 11, 2023

Store audits play a pivotal role in ensuring the retail experience is consistently high quality, and that your brand is represented the way you intend. They aid in the monitoring of product availability, pricing accuracy, promotional execution, and overall store cleanliness. That’s where crowdsourcing comes into play.

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Operations Games Customer Experience Information 148

Teamwork Retail

SEPTEMBER 18, 2018

A modern point-of-sale (POS) system is more than just a cashwrap with a register and a card reader. Options that provide connectivity, payment processing, and customer engagement are just the beginning. Here are five revolutionary improvements that a new POS system can bring to a retail store. Customer experience.

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POS Payment Services Retail Point of Sale 54

Retail TouchPoints

SEPTEMBER 19, 2023

RFID tags placed on jerseys, hats and other items allow customers to carry out (and even wear out) their purchases without standing in line to check out. Now, we are excited to be the first NFL stadium with an RFID-enabled Just Walk Out technology store so fans can grab their favorite hats, jerseys and more and simply walk out.

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Apparel Technology Payment Services Games 253

Retail TouchPoints

FEBRUARY 23, 2022

Additionally, 66% of retail executives who responded to design:retail’s survey indicated that they spent time and capital updating the fronts of their stores to accommodate in-store pickup experiences. And when you do things quickly, you don’t necessarily do things profitably. ”.

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Retail TouchPoints

FEBRUARY 14, 2022

These past years have seen an unprecedented number of retail store closures as retailers face mounting pressure from online competition, changing weather patterns, crazy supply chain disruptions, global frictions on trade, and now the uncertainty of long-lasting COVID-related shopping behaviors, shortages and restrictions.

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Banking Retail Merchant Services POS 247

Retail TouchPoints

NOVEMBER 3, 2021

Optimizing Customer Journeys Contactless technologies such as RFID and other Internet of Things (IoT) applications can dramatically improve inventory accuracy, a key element of optimizing customer journeys: “Most retailers are losing as many as 8.2

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Payment Services Shipping Costs Electronics Fulfillment 342

Retail TouchPoints

FEBRUARY 14, 2024

And because we share a lot of data with our brands, we can actually help these brands determine where they should open a location, whether that’s an outlet or a full-price store, because we can tell you geographically [where you have a] concentration of consumers. But now we look at it both ways. We’re on the path to doing that.

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Teamwork Retail

SEPTEMBER 18, 2018

A modern point-of-sale (POS) system is more than just a cashwrap with a register and a card reader. Options that provide connectivity, payment processing, and customer engagement are just the beginning. Here are five revolutionary improvements that a new POS system can bring to a retail store. Customer experience.

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POS Payment Services Retail Point of Sale 48

Retail TouchPoints

JUNE 15, 2022

The chatter of the store “being dead” is evolving from belief that the physical store is fading amid the shift to digital, to seeing that it’s the role of the store that is changing — and a vital one at that. Still, many retailers are opening fewer and often smaller stores with increasing expectations for top-notch experiences.

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Retail TouchPoints

AUGUST 15, 2023

In 2017, Polywood had a great product sustainability story (its outdoor furniture is made from 100% recycled plastic and comes with a 20-year guarantee) and a solid launching pad for direct-to-consumer sales (a 27 -year history of selling through big box, home improvement and specialty patio stores).

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Merchant Services Payment Services Customer Experience Outdoor 183

Retail TouchPoints

APRIL 16, 2024

ALDIgo, using technology from Grabango , tracks which items shoppers put in their carts; customers can then pay with a credit or debit card or the Grabango app at cashierless pay stations or they can use traditional manned lanes. Amazon , one of the pioneers of cashierless solutions, has been moving away from deployments in supermarkets.

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Retail TouchPoints

OCTOBER 29, 2021

There was a time when automation in the retail space meant autonomous point-of-sale checkouts, and chatbots were reserved solely for the ecommerce ecosystem. Before the dot-com boom, shopping was an activity that took place physically at brick-and-mortar stores. Even in 2019, 90% of all retail purchases took place in physical stores.

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Retail TouchPoints

DECEMBER 25, 2023

Comparable store sales increased 9%, and the company’s gross margin increased to 58.8%. Consumers today expect a better in-store shopping experience from brick-and-mortar retailers, and retailers that can give it to them will continue to thrive even in the face of ever-increasing convenience from online competitors.

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Customer Experience Customer Retail Point of Sale 230

Retail TouchPoints

JUNE 28, 2023

As a result, store design teams are thinking more critically, and intentionally, about their new physical experiences — especially if technology plays a supporting role. Store design teams need to determine what exactly they’re trying to accomplish within their spaces and how they will ascertain whether these goals are met.

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Retail TouchPoints

APRIL 29, 2022

To bring its commerce experience to life, the brand is partnering with ShoppingGives, a social impact commerce platform, to run a 1% giveback program throughout the activation to benefit PAVE GLOBAL , an organization that enables young talent to build successful careers in the retail industry. The Cannabis Pop-Up Experience.

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Retail TouchPoints

MARCH 23, 2022

Designed completely out of shipping containers, stackt is a Toronto-based marketplace that brings community connection, commerce and culinary experiences together. As an added benefit, all units offer a turnkey space, which includes WiFi, brand signage printed by stackt, iPads and the latest POS hardware.

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Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. Increasingly, consumers want to browse and buy with the ease of click, or find products faster using in-store location technologies.

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Payment Services Payments Retail Social Media 183

RTP blog

OCTOBER 12, 2018

By Geetanjali Sarna and Amit Prabhakar Gaitonde , Wipro Despite the growing use of technology in all facets of life, fashion retail has continued to play it safe when it comes to utilizing technology to further innovation and the customer experience.

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Retail TouchPoints

AUGUST 17, 2020

In today’s rapidly changing world driven by technology innovation and customer behaviour change, the competition is tougher, margins are tighter and every penny counts. It’s essential if you’re going to deliver a consistently good customer experience and is the springboard to exploit opportunities. Small changes matter.

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