Retail TouchPoints

FEBRUARY 9, 2024

In late 2022, Neiman Marcus Group (NMG) entered a long-term agreement with Farfetch that saw the marketplace invest $200 million in the department store chain. The moves by Neiman and Kering follow the contentious sale of Farfetch to South Korean ecommerce company Coupang , which was completed on Jan.

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Retail TouchPoints

NOVEMBER 21, 2023

November and December holiday sales average around 19% of total retail sales, per the NRF , and this share can be even higher for some department stores and specialty retailers. Emarketer anticipates that holiday retail sales will grow 4.5% this year to surpass $1.3 The stakes have never been higher!

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Retail TouchPoints

MAY 4, 2021

Family-owned department store chain Boscov’s is upgrading its ecommerce ecosystem through an expanded partnership with unified commerce platform Kibo. The retailer already is using Kibo’s order management and personalization products.

Department Stores 257

Department Stores Mobile eCommerce Customer Experience 257

Retail TouchPoints

FEBRUARY 27, 2024

has unveiled its Bold New Chapter strategy, signaling a major shift for the iconic department store retailer. Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations.

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Department Stores Fulfillment Supplies Improvements 249

365 Retail

MAY 14, 2024

Amex’s research surveyed 500 senior decision makers across UK retail and hospitality businesses of all sizes, with at least one physical store, exploring their current challenges, investment priorities, and customer attraction strategies.

eCommerce 107

eCommerce Customer Retail Department Stores 107

Retail TouchPoints

DECEMBER 13, 2021

A new range of Forever 21 fashions has debuted at 100 JCPenney stores across the U.S. The move marks the latest bid by the perennially challenged department store chain to turn around, by bolstering its appeal with teens and young adults. JCPenney isn’t Forever 21’s first foray into department stores. and online.

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Department Stores Fashion Management Operations 275

Retail TouchPoints

MAY 22, 2023

Every retailer strives to understand its customers, but few are as deeply in tune with their audiences as Curacao. The business was started 40 years ago by Middle Eastern immigrant Jerry Azarkman, who opened his first store in downtown Los Angeles after spending time selling small appliances door to door.

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Other Payment Services Banking Department Stores 275

Steve Dennis

MARCH 11, 2018

department stores reported earnings recently, a certain level of ebullience took hold. And in the otherworldliness that is the stock market, Nordstrom — the only department store with a truly distinctive value proposition and objectively good results — traded down on its failure to live up to expectations. As most U.S.

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Retail TouchPoints

MARCH 22, 2022

Department store chain Boscov’s is expanding its dropship capabilities through a new partnership with Logicbroker. “Dropship has proven itself as an efficient means of fulfillment for our company and our customers,” said Jen Redcay, Manager of Supplier Direct Fulfillment for Boscov’s in a statement.

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Department Stores Shipping Costs Supplies Fulfillment 261

Retail TouchPoints

MAY 4, 2022

Macy’s will be bringing more Reebok apparel to its customers beginning in 2023 through a partnership with brand development firm Authentic Brands Group. This expansion will see Macy’s will expand its assortment of Reebok men’s, women’s and children’s sportswear and activewear in stores, on macys.com and within the Macy’s app.

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Retail TouchPoints

SEPTEMBER 16, 2022

Mexican luxury department store Liverp o ol has reportedly taken a 9.9% Nordstrom reported a 12% sales increase for the quarter ended July 30, 2022 as customers updated their wardrobes and returned to events. passive stake in Nordstrom in a deal valued at $293.8 million , according to Reuters. Founder Bruce Nordstrom held a 15.9%

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Department Stores Retail Events Operations 238

Retail TouchPoints

NOVEMBER 11, 2022

Bed Bath & Beyond has appointed Bart Sichel as EVP, Chief Marketing and Customer Officer as the troubled retailer rebuilds its executive leadership following a number of departures in 2022, including former SVP of Marketing James Reath.

Marketing 224

Marketing Department Stores Omnichannel eCommerce 224

Steve Dennis

MAY 29, 2018

Then Kohl’s followed up with a similarly surprising upside report that led some to conclude that maybe, just maybe, the long-beleaguered department store sector might be seeing a resurgence or—dare we say it out loud?—the The moderate department store sector has been in decline for a long, long time.

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Retail TouchPoints

APRIL 4, 2022

The department store retailer has updated its branding in stores and online in addition to offering an anniversary discount of 30% storewide and, for reward members, an additional $10 in bonus rewards for every $50 spent through April 12. “We During each stop on the “Shopping is Back!”

Travel 290

Travel Department Stores Omnichannel Games 290

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. From the shuttering of physical stores to seismic shifts in logistics operations, many blame The Amazon Effect. But in order to compete, brands need to do just that.

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eCommerce Payment Services Customer Shipping Costs 139

Retail TouchPoints

MAY 2, 2023

Barnes & Noble associates at the retailer’s flagship store at Union Square in New York City have filed for a union election with the National Labor Relations Board (NLRB), seeking representation with the Retail, Wholesale and Department Store Union (RWDSU).

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Department Stores Books Management Operations 274

Retail TouchPoints

NOVEMBER 22, 2022

Beloved New York City off-price department store Century 21 has partnered with logistics provider Fillogic ahead of its spring 2023 relaunch. The NYC-headquartered Fillogic will support the retailer through ecommerce and store-based fulfillment, reverse logistics and returns, forward-staging of inventory and final-mile delivery.

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Retail TouchPoints

AUGUST 11, 2022

“JCPenney is investing for the long-term while executing our customer-focused strategy to enhance shopping experiences and build brand loyalty,” said Marc Rosen, CEO at JCPenney in a statement. Plaines is the department store retailer’s third C-level hire this year.

Department Stores 202

Department Stores Omnichannel Technology Improvements 202

Retail TouchPoints

FEBRUARY 28, 2023

Alves will report to CEO Tom Kingsbury and be responsible for Kohl’s enterprise operations, including the retailer’s nearly 1,200 stores, global supply chain and distribution centers, real estate portfolio, purchasing, sustainability, risk management and compliance functions.

Department Stores 252

Department Stores Supplies Operations Marketing 252

Retail TouchPoints

OCTOBER 27, 2022

During a time of continued C-suite transition, department store retailer Belk has appointed MaryAnne Morin as its President and Chief Merchandising Officer. Morin will manage Belk’s merchandising, planning and private brands. “We Morin joined Belk to fill the role vacated in June 2022 by former EVP and CMO Chris Kolbe.

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Retail TouchPoints

MARCH 29, 2024

Managing Bottom-Line Expectations, a Balancing Act for CMOs It’s no secret that CMOs are often in a challenging spot internally as well. It is a difficult space in which to manage expectations, drive transformational change and get internal alignment. The pace and complexity are why many CMOs are finding their roles untenable.

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Multi-channel Magazine Department Stores Banking 207

Retail TouchPoints

JANUARY 20, 2022

The first Amazon Style store is set to open later this year at The Americana at Brand shopping mall in Los Angeles. “We We obsessed over designing a shopping experience focused on helping customers find great looks, and it led us to create Amazon Style,” said a company blog announcing the new store format.

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Clothing Payment Services Apparel Department Stores 216

Retail TouchPoints

MAY 3, 2022

Customers love our simplified Kohl’s Rewards program that leverages personalized offers and Kohl’s Cash,” said Greg Revelle, Kohl’s Chief Marketing Officer in a statement. “We We partnered closely with store associates and customers to understand how we could make our benefits even more robust.”.

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Department Stores Management Marketing Other 211

Retail TouchPoints

JANUARY 9, 2023

The closures are part of the retailer’s Polaris growth strategy , which aims to stabilize the department store as it pursues a return to growth. The Polaris strategy, which involves a combination of customer, operations and store footprint-based initiatives, has had mixed success.

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Department Stores Omnichannel Operations Fashion 213

Retail TouchPoints

MARCH 7, 2022

With industries around the world showing interest in the metaverse, retail leaders are facing the exciting opportunity to follow suit and provide customers with the ease of online shopping without compromising the benefits of the physical experience.

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Retail Department Stores Games Accessories 357

Retail TouchPoints

MAY 26, 2022

AEO) — to provide faster and more efficient last mile delivery options to its customers, including same- and next-day delivery. Digital sports platform Fanatics has partnered with supply chain solution Quiet Platforms — a wholly owned subsidiary of American Eagle Outfitters Inc. In the last year alone the company has: Secured $1.5

Supplies 237

Supplies Department Stores Fulfillment eCommerce 237

Retail TouchPoints

FEBRUARY 23, 2021

Macy’s Q4 and full-year 2020 results show signs of a turnaround for the department store, hard hit, like many of its counterparts, by the COVID-19 pandemic. Macy’s has managed its liquidity with a benefit from working capital, while navigating the challenging environment with inventories declining 27% and cash of approximately $1.7

Department Stores 209

Department Stores Apparel Jewelry Omnichannel 209

Retail TouchPoints

JANUARY 19, 2022

Whether customers are shopping for formalwear, athleticwear or home décor, they know they’re going to get high-quality goods designed with longevity in mind. Wherever we show up in stores, we want to make sure it’s portrayed in a way that’s consistent,” he said. and globally.

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Department Stores Fashion Consumer Omnichannel 238

365 Retail

JULY 29, 2021

CBRE Global Investors has today announced the recent appointment of Adam Cummins, as the new Centre Manager at leading London leisure and retail destination, Angel Central. He joins the team at Lambert Smith Hampton, appointed by CBRE Global Investors as the managing agents for the destination.

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Retail TouchPoints

JANUARY 26, 2022

Q&A with Alec Zaballero, Managing Executive/Studio Director, TPG Architecture. What does this look like in terms of design, and how does this differ from the traditional department store? Zaballero: This is more a question of how corporate communications can react to better support the customer shopping experience.

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Technology Multi-channel Department Stores Definition 267

RTP blog

JULY 7, 2017

Department stores and other general merchandise stores, like supercenters and warehouse clubs, have been hit especially hard, shedding 89,000 jobs from November through March, according to the New York Times. Indeed, this list is an extensive one — notice the diversity in positions and sectors.

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Food and Beverages Management Retail Arts 150

Retail TouchPoints

MAY 6, 2021

Yet as pundits ponder the death of the department store, the industry is racing to reimagine where and how it sells goods. Last-mile delivery occurs in the final phase of the supply and distribution chain, where the purchase reaches the end customer. In the U.S., That delivery segment cost retailers $30.2 billion (U.S.)

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Fulfillment Department Stores Supplies Financial Services 333

Retail TouchPoints

SEPTEMBER 28, 2020

While Amazon and many big box retailers have announced their seasonal hiring plans, department stores and fashion chains have been notably, but not unexpectedly, quiet. The pandemic has negatively impacted the department stores’ businesses. Relieving Pressure On Stores.

Fulfillment 296

Fulfillment Department Stores Shipping Costs eCommerce 296

Retail TouchPoints

MAY 15, 2024

HLW recently completed the adaptive reuse of a Macy’s department store at the former Westside Pavilion in Los Angeles, which has been renamed West End. Sejal Sonani, AIA is a Principal and Managing Director at HLW. The future of shopping malls can be bright if designed right.

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Retail Department Stores Presentation Outdoor 259

Retail TouchPoints

AUGUST 30, 2021

Macy’s off-mall concepts such as Market by Macy’s can further scale the department store’s digital operations by attracting shoppers to stores in additional areas, according to Nikhil Mitter, Group Creative Director at R/GA. However, the department store still has work to do when it comes to its merchandising efforts.

Consumer 309

Consumer Toys Department Stores Fulfillment 309

Mi9

OCTOBER 25, 2023

Talk to us about our products: Mi9 Retail offers a comprehensive Retail Software Platform for Softline and Hardline retailers which includes Merchandise Management, Point of Sale, Business Intelligence, Sales Audit, Invoice Matching, Order Management, and eCommerce – all connected to a common retail analytics platform.

Department Stores 52

Department Stores Merchant Services eCommerce Point of Sale 52

Retail TouchPoints

SEPTEMBER 3, 2020

Return rates at physical stores range from 8% to 10% , but rise to approximately 20% for e-Commerce, according to data from CBRE. During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. In-Store Returns Trending Up, But Not Pouring In.

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