Retail TouchPoints

SEPTEMBER 27, 2021

The shop also will host programming from local designers and educational brands, including upcycling and repair workshops with Patagonia ‘s Worn Wear team. For too long, the fashion industry has operated with a linear, disposable model,” said Erin Wallace, VP of Integrated Marketing at thredUP in a statement.

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Clothing Workshop Fashion Retail 225

Retail TouchPoints

MARCH 2, 2022

Part of Macy’s investment also will include expanding The Workshop at Macy’s, its retail development program for underrepresented suppliers. via customer donations online and in-store round-ups of extra change through March 31. Riding on the momentum of the $1.4 The Trust for Public Land, APIA Scholars and the Trevor Project.

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Retail TouchPoints

JUNE 21, 2022

The exhibition has been designed to bring fans of the brand closer to the 185-year-old jewelry house through “Late” evenings at the museum, events, talks and workshops with experts in jewelry, art, design, fashion and culture.

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Jewelry Workshop Arts Gifts 233

365 Retail

NOVEMBER 10, 2023

For the first time, ASOS , a leading online fashion and cosmetic retailer, is venturing into the physical retail space with an innovative pop-up store in Central London. From 23-26 November 2023, the ASOS In Real Life pop-up will open its doors at 11 Rathbone Place, offering a unique blend of digital and real-world fashion experiences.

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Fashion Retail Workshop Events 63

Omnisend

DECEMBER 12, 2023

Reading Time: 11 minutes Do you believe that customer engagement relies on the appropriate use of technology? Building personal connections through one-on-one interactions is still an unparalleled opportunity to create memorable customer experiences. The reality is that the human touch should not be underestimated.

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Events Seminar Marketing Workshop 88

365 Retail

JULY 3, 2023

For the first time, Selfridges’ customers can bring in their preowned pieces to exchange for stamps to ‘shop’ a curation of secondhand pieces to take home, offering another way to revive and refresh wardrobes while reducing fashion consumption. Tickets are £10. All proceeds go to Oxfam.

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Clothing Workshop Fashion Information 71

BigCommerce

MAY 4, 2018

From workshops and boot camps to hearing from industry leaders you often read about in the news, these are the IRCE 2018 moments that aren’t to be missed. It is the industry’s most trafficked annual conference combining high-profile brand executive tracks down to workshops to train junior employees. The Fashion Track.

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Workshop Presentation Payment Services Merchant Services 419

365 Retail

FEBRUARY 8, 2023

Making A First Impression Whether you need a retail outlet, a headquarters for your new business, or a workshop, the buildings your business uses give visitors and potential customers a first impression of your startup. If you have a customer or supplier looking for your workshop or outlet, how easy is it for them to find it?

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Workshop Customer Experience Social Media Clothing 93

365 Retail

MARCH 16, 2023

Primark is also expanding its free clothing repair workshops following a successful 12-month pilot. The workshops cover basic repair skills such as sewing buttons, zips and mending tears, as well as lessons in customisation.

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Clothing Workshop Fashion Channel 58

365 Retail

APRIL 10, 2024

Zara, the international fashion powerhouse under the Inditex umbrella, is set to significantly increase its presence at Bullring & Grand Central. Innovations such as an ‘Automated Collection Point’ and self-service tills are set to enhance the customer shopping experience.

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Leisure Workshop Events Fashion 58

Optimizely

JUNE 21, 2018

Customer experience is more important than channels. While you may think about your business in terms of online or in-store, customers don’t think in channels. All your customers care about is having a fantastic buying experience. This customer experience, though, needs to be right for your brand.

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Workshop Travel Channel Customer Experience 312

365 Retail

MAY 26, 2021

The first workshop took place yesterday at GUESS Europe HQ in Bioggio with 32 students from Ticino universities USI and SUPSI, with a second workshop with international students planned for the fall, as well as a potential launch of a digital insight platform in 2022. The first workshop centres around USI and SUPSI in Ticino.

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Workshop Fashion eCommerce Games 52

365 Retail

NOVEMBER 22, 2021

Customers can stop by while in London, join one of the exclusive ticketed events (reserve now, limited availability), or watch from home. John Boumphrey, UK Country Manager said, “We’ve created this year’s Black Friday Live event specifically to give our customers a bit of an escape, whether they’re joining in person or tuning in from home.

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Small Business Retail Events Workshop Gifts 110

Retail TouchPoints

OCTOBER 5, 2022

The cornerstone of every pop-up design strategy must be focused on the target customer. Customers will then engage with brands at a deeper level rather than simply having a shopping experience that could be found at a traditional brick-and-mortar store. Are you here to show your latest fall and winter look?

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Arts Home Furnishings Consumer Workshop 210

Frooition

MAY 1, 2019

The woodsack was not like anything else on the market and customers loved it. Keeping his focus on quality of design and craftsmanship has grown Jones a loyal customer base. But the Retail Revival scheme grows brick and mortar retail businesses by helping them to find customers online. He called this bag the Woodsack.

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Fashion Workshop Reference Presentation 40

Ecommerce Platforms

SEPTEMBER 3, 2020

The charity behind the brand trains disadvantaged people in Malawi and other parts of Africa in creative and transferable skills like tailoring, and then supports them to use those skills through business and finance education workshops and micro-financing. To begin with, we were a production workshop for other labels. It’s massive.

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eCommerce Workshop Shopify Social Media 104

365 Retail

OCTOBER 4, 2021

With 12 weeks to go to Christmas, Selfridges London opens its Christmas Shop helping customers to plan and prepare for festive moments to dream of. Customers are looking forward to the Christmas countdown with ‘advent calendar’ being the number one search term on Selfridges.com for the last two weeks. opens its Christmas Shop?helping?customers?to

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Workshop Outdoor Toys Accessories 71

Wiser

NOVEMBER 13, 2023

Leveraging the potential of store associates to become product advocates opens up a new dimension for retailers to connect with their customers organically. Associates, well-versed with the store’s offerings and ethos, can truly embody the brand and foster a genuine connection with the customers.

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Social Media Retail Events Recommendation 148

365 Retail

JUNE 17, 2022

Industry leaders throughout Europe came together at DELIVER 2022 to discuss the issues and solutions around sustainability and circularity, gender diversity and last mile delivery, meeting rapidly rising customer expectations and more. She called on organisations to work in a more sustainable way.

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eCommerce Fashion Workshop Supplies 52

365 Retail

OCTOBER 30, 2023

This year’s MAPIC promises to be a melting pot of diverse companies from sectors such as fashion, culture, leisure, and food & beverage. This forum will host presentations and workshops on subjects like artificial intelligence, sustainability, and enhancing customer experience. Who’s Attending?

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Leisure Food and Beverages Events Retail 68

Steve Dennis

JANUARY 14, 2020

When a product is returned or exchanged, not only does the retailer experience incremental supply chain costs, but often the item cannot be resold at the original price owing to damage, wear and tear, or obsolescence/devaluation given the passage of time — particularly an issue with fashion or seasonal merchandise.

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eCommerce Shipping Costs Workshop Shipping 116

RTP blog

MAY 23, 2017

Echo Look, for example, allows users to take photos and videos of their outfits and get a second opinion from Style Check, which combines machine learning algorithms and advice from real-life fashion experts. Users build their own customized lookbooks and receive personal product and brand recommendations based on these submissions.

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Shipping Costs Workshop Presentation Electronics 170

Steve Dennis

NOVEMBER 5, 2018

For products that are fit and/or fabrication sensitive (think fashion, intimate apparel, shoes) returns often exceed 30%, and rates north of 40% are not unheard of. Some argue that fast, easy and inexpensive returns are all just part of being customer-centric or staying competitive. And certainly that is true. sight unseen.

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Shipping Costs eCommerce Shipping Workshop 108

Smile.io

MAY 8, 2023

Loyalty programs, no matter how big or small, all have two goals–to provide value to customers and to retain customers. Nordstrom is a multi-billion dollar company with retail stores across North America as well as its ecommerce store which serves customers in 98 countries. What is The Nordy Club?

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Department Stores Events Workshop Apparel 46

Smile.io

AUGUST 2, 2023

Have you ever thought about the best way to reward your customers for their loyalty? The difference between transactional and experiential rewards Understanding the difference between transactional and experiential rewards is the key to deciding which type is most valuable to your customers. They don’t stop there, though.

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Shipping Costs Events Social Media Fashion 48

Steve Dennis

DECEMBER 6, 2017

Where they need help is when the physical experience is essential to share of wallet among the most valuable customer segments. But unsustainable customer acquisition costs and high rates of product returns make many aspects of online selling profit-proof. For information on keynote speaking and workshops please go here.

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Home Furnishings eCommerce Fashion Apparel 98

Steve Dennis

SEPTEMBER 27, 2018

Amazon is really good at the “buying” process , i.e., those occasions where the customer values a highly efficient transaction, great pricing, vast (or very specifically curated) assortment and the particular convenience of direct-to-consumer delivery. The difference between buying and shopping.

Shipping Costs 109

Shipping Costs eCommerce Fulfillment Workshop 109

Steve Dennis

SEPTEMBER 20, 2018

based fashion retailer, announced the launch of a new loyalty program. Despite its rather uninspired name, The Nordy Club is intended to broaden customer engagement while increasing earn rates by 50% for members paying with a Nordstrom credit card. As I talk about in my current keynote, no customer wants to be average.

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Workshop Books Mobile Gifts 88

365 Retail

SEPTEMBER 15, 2021

Department stores offer us that inspiration, along with the meaningful interactions of high-quality customer service. Deep understanding of not only the changes in fashion, but the change in customer profile has enabled David Collins Studio and Harrods to work together on this exciting new department.”.

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Department Stores Outdoor Food and Beverages Payment Services 74

365 Retail

MAY 5, 2021

As the opening draws near, the brand has revealed more details of how the new store will further Vashi’s mission to transform the fine jewellery shopping experience through key features including an in-store bar and an interactive installation of customer’s love stories.

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Workshop Arts Article Presentation 81

Steve Dennis

FEBRUARY 21, 2018

When a product is returned or exchanged, not only does the retailer experience incremental supply chain costs, but often the item cannot be resold at the original price owing to damage, wear and tear, or obsolescence/devaluation given the passage of time — particularly an issue with fashion or seasonal merchandise.

eCommerce 104

eCommerce Shipping Costs Workshop Shipping 104

Steve Dennis

JUNE 28, 2018

And all of this comes against a backdrop of increasing competition from off-price retailers that are opening substantial number of stores (and aren’t yet close to mastering digital commerce), along with Amazon’s growing push into fashion. For more on my speaking and workshops go here. The fact is they have no choice.

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Retail Department Stores eCommerce Workshop 76

eCommerceFuel

MAY 24, 2021

With shoppers increasingly turning to online retailers for everything from fashion to their weekly groceries, you can’t afford to fall back on the same old advertising and marketing strategies you’ve relied on in the past. Customer Connectedness. Businesses use it to inform and engage prospective customers. What’d You Say?

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eCommerce Social Media Small Business Retail Customer Loyalty 58

Retail TouchPoints

AUGUST 12, 2022

By the close of its ninth edition in June, the New York Fashion Tech Lab (NYFTLab) and its largest-ever group of partner retailers and brands from major corporations had provided support to five women-led emerging business-to-business fashion technology companies. Major Names in Retail Invest in Fashion Technology’s Future.

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Technology Fashion Retail eCommerce 203

Steve Dennis

MAY 29, 2018

Some of this has to do with evolving customer trends. Even if any of the leading department stores miraculously became more innovative and customer relevant they would continue to face significant headwinds. Neither brand has spelled out what that looks like in any compelling fashion. Some with stagnant income growth.

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Department Stores Workshop Games Accessories 83

Weebly

OCTOBER 4, 2018

All kinds of businesses — from fitness to fashion — are using Weebly to showcase their products and services. What it's about: Designer and woodworker Corbin Vreeland uses the Corbin Design & Fabrication namesake for his custom wood furniture and products work. Furniture and home design companies are no exception. Nature's Kindle.

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Workshop Arts Live Chat Small Business Retail 35

Steve Dennis

JANUARY 9, 2018

We can also expect to see more small format stores as a way to cost effectively extend customer reach and further penetrate key customer segments. Yet as much as technology can enhance the shopping experience the role of an actual human being in making the customer experience intensely relevant and remarkable should not be forgotten.

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eCommerce Retail Multi-channel Channel 102