Retail TouchPoints

JANUARY 18, 2024

While brands can keep more customers coming back to apps by improving features themselves — and optimizing onboarding and opt-ins — they must also focus on how today’s consumers prefer to interact with brands. That’s why gamification as a technique is becoming more popular in marketing and customer loyalty programs.

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Retail Customer Loyalty Games Reference 317

Retail TouchPoints

FEBRUARY 27, 2023

VS&Co)is piloting a new combined loyalty program for Victoria’s Secret and Pink that will allows customers to earn rewards when shopping both brands, regardless of their payment method. ahead of the program’s full rollout later this year. ahead of the program’s full rollout later this year.

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Retail TouchPoints

APRIL 1, 2024

From boosting conversions to fostering loyalty and building trust, the benefits of catering to diverse language needs are undeniable. On the other hand, businesses providing multilingual support see tangible benefits, like bolstered loyalty that improves overall customer retention.

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Retail Customer Experience Customer Retention Technology 320

Retail TouchPoints

OCTOBER 24, 2023

After linking its loyalty program with Dick’s Sporting Goods in 2021, Nike is now partnering with Hibbett on a similar “ connected partnership.” First-time subscribers can also go to the Hibbett site to register for a new account and immediately link the programs.

Sporting Goods 279

Sporting Goods Supplies Consumer Retail 279

Retail TouchPoints

OCTOBER 12, 2023

Another example is Beauty Unaltered , [which ensures] that we don’t feature unattainable beauty standards in our stores.” All of this] creates loyalty and that health authority [with our customers]. And then the final layer is the loyalty programs that take all that and make it easy and more affordable.”

Beauty and Health 288

Beauty and Health Consumer Shipping Costs Travel 288

Retail TouchPoints

APRIL 26, 2023

Major retailers are increasingly rolling out the red carpet to draw in small business customers: Ikea has launched a new loyalty program for SMBs called the Ikea Business Network, and Lowe’s is enhancing its business loyalty program with a suite of new mobile tools for business owners. ”

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Customer Small Business Retail Electronics Travel 299

Retail TouchPoints

MARCH 5, 2024

Original story begins: Target is adding a paid option to its loyalty program, offering free same-day delivery from the retailer’s Shipt subsidiary and its 100+ retail partners. Program members will be able to earn Target Circle Rewards and save with personalized deals.

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Beauty and Health Shipping Costs Payment Services Toys 130

Retail TouchPoints

JANUARY 25, 2022

First, the company has introduced a number of enhancements to its Celebrations Passport loyalty program, including the ability to earn points and unlock perks across the company’s family of brands, which includes 1-800-Flowers.com, Harry & David , Cheryl’s Cookies and Shari’s Berries.

Payment Services 325

Payment Services Workshop Shipping Costs Subscription 325

Retail TouchPoints

NOVEMBER 7, 2023

For more than a decade, Neiman Marcus has used its Bejeweled book to feature some of the most jaw-dropping (and piggy bank-breaking) luxury jewelry pieces. “The Neiman Marcus Bejeweled program offers a truly unique assortment of rarely seen pieces that ignite the extraordinary for our customers.”

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Jewelry Books Banking Events 263

Groove

AUGUST 27, 2020

Retain more customers and create an online shopping experience they’ll love by implementing a customer loyalty program that helps increase retention and decrease dependence on ads and promotion. Best Customer Loyalty Programs: Smile.io. A tiered VIP program to create a sense of exclusivity. VIP Program.

Customer Loyalty 370

Customer Loyalty Customer BigCommerce PPC 370

Retail TouchPoints

APRIL 18, 2023

Members of Road Runner’s VIP loyalty program can get a personalized in-store experience using the displays, including a welcome video and a digital queue tracker that lets them continue shopping while they wait for notification that an associate is free to assist them. The retailer plans to continue rolling out the program to all U.S.

Customer Experience 286

Customer Experience Customer Technology Information 286

Retail TouchPoints

AUGUST 4, 2023

Convenience retailer Kum & Go has debuted a new mobile app touting personalized features along with its new “&Rewards” loyalty program. Within the app platform, the retailer’s &Rewards program has a new user interface that gives members the ability to choose how they want to redeem their points.

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Retail TouchPoints

APRIL 21, 2023

Barnes & Noble has reconfigured its loyalty offerings for the first time since the program began in 2001, launching its first free program and enhancing the benefits of its paid Membership program. Premium Membership, which costs $39.99

Shipping Costs 290

Shipping Costs Books Shipping Customer 290

Retail TouchPoints

NOVEMBER 10, 2022

Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members with points and perks. Emeline Berlind, VP and General Manager of Loyalty for Sephora, revealed how the retailer’s approach to loyalty provides it with both strategic and tactical benefits. Emeline Berlind.

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Consumer Gifts Events Customer Experience 263

Ecommerce Platforms

AUGUST 29, 2022

The best loyalty apps for Shopify are an excellent way for business leaders to improve the lifetime value of their customers. That’s where loyalty apps come in. With a loyalty tool built into your Shopify website, you can attract customers by offering them bonuses every time they buy from you. Referral Candy. Go to the top.

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Shopify Customer Merchant Services Shipping Costs 210

Retail TouchPoints

AUGUST 9, 2023

John Lewis Partnership , operator of the John Lewis and Waitrose brands, will migrate more of its technology to Google Cloud as it seeks to take advantage of advances in AI, machine learning and loyalty program support.

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Fashion Technology Recommendation Operations 242

Retail TouchPoints

NOVEMBER 29, 2023

The retailer, which has been shifting its store fleet to feature more small-format and outlet stores, had partnered with DoorDash rival Instacart for on-demand deliveries in November 2020 , a relationship that has continued. Members of DoorDash’s loyalty program DashPass can get $25 off the same-size orders using the code BEST25.

Consumer Electronics 264

Consumer Electronics Electronics Gifts Consumer 264

Retail TouchPoints

OCTOBER 26, 2023

Claire’s is adding to its growing retail presence through a new partnership with Kohl’s that will see an assortment of the brand’s jewelry, accessories and cosmetics featured in Kohl’s stores nationwide in time for the holiday season.

Jewelry 263

Jewelry Accessories Magazine Toys 263

Retail TouchPoints

AUGUST 10, 2023

To boost app downloads and usage rates, brands need to determine which features and capabilities will help them best differentiate the experience from those of their standard ecommerce and mobile commerce sites. But these features often end up backfiring, ultimately confusing consumers and making the experience feel chaotic and frustrating.

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Mobile Retail Consumer Customer Experience 246

Retail TouchPoints

JULY 20, 2022

Loyalty programs. Loyalty programs. Following this acquisition wave, brands and retailers are shifting their marketing focus from acquisition to retention and, ultimately, loyalty. However, with most retailers ( 74% ) offering “earn and burn” loyalty programs, there is plenty of room for improvement.

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Omnichannel Retail Mobile Social Media 287

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 260

Shipping Costs Improvements Live Chat Retail 260

Retail TouchPoints

JUNE 28, 2023

The delivery platform unveiled a series of major updates and service additions at its first-ever product showcase on June 27, 2023, including search and shopping features to help consumers find and buy whatever they are looking for (well beyond just meals), and a new integrated rewards program for merchants.

Merchant Services 283

Merchant Services Payment Services Sporting Goods Fulfillment 283

Retail TouchPoints

AUGUST 17, 2021

The grocery giant — home to 20+ food and drug banners including Safeway , Vons and Acme — has launched a new app, loyalty program and membership-based grocery delivery service, all designed to make grocery shopping “more enjoyable and convenient” (and help the company stand out from the growing crowd of providers in the grocery space). .

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Subscription Download Consumer Improvements 290

Retail TouchPoints

JANUARY 27, 2023

The platform’s vendor management feature allows couples to not only find florists, caterers, photographers and other wedding vendors but also to book and manage their vendor relationships. Loyalty members that reach the 5,000 point “Sparkle Level” earn a free honeymoon or getaway experience. all in one place.

Books 290

Books Omnichannel Events Gifts 290

Retail TouchPoints

APRIL 10, 2024

Balancing Costs and Customer Loyalty Most customers have been more than forgiving and mostly understanding toward their favorite brands and retailers, while maybe just a little annoyed. Above all, be grateful for their loyalty. It’s a tough situation to be sure, as there are few options other than increasing prices.

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Customer Loyalty Payment Services Customer Consumer 264

Retail TouchPoints

DECEMBER 16, 2021

Financial technology platform Wildfire Systems ’ turnkey white-label loyalty platform can now help shoppers automatically find and apply the optimal coupon for their purchase. The Couponator feature aims to improve the shopping experience by ensuring shoppers automatically get the best deal at checkout.

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Shopping Carts Technology Improvements Other 264

Retail TouchPoints

APRIL 17, 2023

Additionally, members of the Diamond rewards program can continue accruing and redeeming benefits, and David’s Bridal will honor all gift cards, returns and exchanges.

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Payment Services Operations Gifts Books 344

Retail TouchPoints

SEPTEMBER 12, 2023

The retailer anticipates that the program will add 1,000 new items to its assortment during this fiscal year, which ends March 30, 2024. Beyond providing shelf space at stores, Uncontained products will appear across all of The Container Store’s owned digital channels, including brand ambassador and influencer programs.

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Travel Customer Channel Retail 263

RetailWire

MARCH 22, 2024

United Airlines has introduced a new feature for its MileagePlus loyalty program, allowing members to pool their frequent flyer miles.

Travel 105

Travel 105

Smile.io

MARCH 22, 2024

This includes your product line-up, promotional campaigns, and loyalty program. Whether you’ve been running a rewards program for a while or you’re relatively new to rewarding your customers , you need to make sure that the rewards and functionality you’re offering meet your needs and your customers’ needs. 

Customer Loyalty 82

Customer Loyalty Merchant Services Shopify Shipping Costs 82

Retail TouchPoints

SEPTEMBER 15, 2023

The store also features new accessory cabinets designed to display belts and handbags, which bring greater attention to True Religion’s accessories collection.

Accessories 264

Accessories Omnichannel Apparel Mobile 264

Retail TouchPoints

JUNE 30, 2023

The answer lies in being laser focused on three areas of customer engagement: creating personable content, building vibrant support communities around our business and enhancing loyalty initiatives. These include experiential programs where customers can learn and engage in everything from workshops to shared hobbies with others.

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Customer Workshop Gifts Multi-channel 276

Ecommerce Platforms

AUGUST 29, 2022

Referral Candy is one of the better-known apps available for Shopify rewards and loyalty programs. Referral Candy comes with features to set post-purchase pop-ups and emails, designed to recruit customers into your loyalty program and push them to refer their friends. You can also support up to 75 orders.

Shopify 183

Shopify Shipping Costs Live Chat Merchant Services 183

Retail TouchPoints

DECEMBER 24, 2021

When done correctly, innovations like QR code menus and data-driven loyalty efforts can turn customers who are eager for a “back-to-normal” night out into regular diners who embrace a new era of restaurant experiences. Rethink loyalty. Loyalty programs also deserve a fresh look as diners choose to dine in more often.

Payment Services 278

Payment Services Customer Experience Outdoor Technology 278

Retail TouchPoints

MARCH 31, 2023

The key advantage is that it offers a wide range of automated capabilities such as digital card usage, points conversion, retail vouchers, loyalty programs and buy now, pay later features. Loyalty Programs Loyalty programs are a big attraction, especially if they are tiered and multi-faceted.

Financial Services 278

Financial Services Payment Services Payments Small Business Retail 278

Retail TouchPoints

JUNE 7, 2023

The brand’s Amazon store , which debuted in April 2022 , previously featured only beauty products. Select bra and apparel styles also will be eligible for the Amazon Prime Try Before You Buy program, which allows customers to try out items at home before buying them. “We Products will include bras, panties, sleep, swim and loungewear.

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Apparel Fashion Channel Customer 278

Retail TouchPoints

AUGUST 17, 2023

These include the company’s ecommerce sites, mobile apps, marketplace, loyalty and gift registry programs for both Macy’s and Bloomingdale’s. Max brings to the team an innovative, customer-led mindset that will help advance our digital business and strengthen our customer relationships,” said Spring in a statement. “His

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