Retail TouchPoints

APRIL 3, 2024

Additionally, the entire 2,500-square-foot selling space is designed to encourage browsing. Ackerman shared how his experience and retailing philosophy informs Joyleaf’s upscale, female-friendly store. Then there’s [physical] retailing and home delivery, including the technology needed for those.

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Retail TouchPoints

JULY 14, 2023

Retailers are adapting their store environments to meet consumers’ heightened demand for ease and convenience. Nearly half ( 46% ) of retailers surveyed in Retail TouchPoints’ Store Operations Survey noted that they provide mobile POS to associates — and an additional 31% plan to implement the technology this year.

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POS Mobile Payment Services Technology 204

Retail TouchPoints

APRIL 26, 2023

The Ikea Business Network goes beyond product savings and gives access to inspiring design solutions, a range of employee benefits and useful trainings that we hope will serve as a resource for small businesses and enable them to be successful,” said Nicole King, Ikea U.S. Customer Engagement and Loyalty Manager in a statement. ”

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Customer Small Business Retail Electronics Travel 286

Retail TouchPoints

NOVEMBER 30, 2022

LaFleur began with the September 2022 opening of a 550-square-foot store on the Upper East Side of Manhattan. LaFleur, discussed how the brand tested the physical store concept prior to the COVID-19 pandemic and has continued to gauge the evolution of its customers as it builds its brick-and-mortar strategy. Photo courtesy of M.M.

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Retail TouchPoints

MARCH 7, 2022

For example, Forever 21 is getting involved by collaborating with the popular online game Roblox, allowing users to customize virtual fashion stores using Forever 21 products and then purchase the physical equivalents on their website. No matter the use, the metaverse creates a digital space for meaningful and inclusive interactions.

Retail 356

Retail Department Stores Games Accessories 356

Retail TouchPoints

OCTOBER 11, 2023

In fact, data from Legion Technologies finds that 37% of managers say they’re hiring more minors due to the shortage. Fortunately, new technologies — bolstered by rapid advancements in artificial intelligence — can make this process easier. But good communication isn’t only about technology. It’s also about culture.

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Management Technology Operations Retail 260

Retail TouchPoints

JUNE 17, 2020

The hype surrounding “experiential retail” encouraged retailers to think big and invest in technology that would keep shoppers in stores longer — touching and feeling products and having long, passionate conversations with associates. That means using technology to focus less on razzle-dazzle and more on practicality.

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Technology Beauty and Health Retail POS 163

Kissmetrics

DECEMBER 23, 2021

Technology is ever-changing and, because of that, so is marketing. The evolution of the metaverse is just one recent development in the world of technology, but one that will have a huge impact on the human experience as we know it. Even in-store experiences will benefit from the metaverse, however. Virtual Training or Classes.

Games 363

Games Arts Events eCommerce Platforms 363

Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. Through its proprietary platform, Leap helps brands launch and operate “insights-driven retail stores.” San Francisco; Boston; Columbus, Ohio; Greenwich, Conn.;

Operations 309

Operations Omnichannel Customer Experience Consumer 309

Retail TouchPoints

DECEMBER 21, 2020

We’ve already seen that augmented reality and its sister technologies, AI and IoT, can address many of these challenges. At grocery stores, for example, we’ve already seen that customers gravitate to certain products more than they used to. 2: AR for Employee Training. billion by 2024 — more than ten times what it is today.

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Retail Operations Technology Travel 312

Retail TouchPoints

MARCH 30, 2022

Some of the retailer’s plans include redesigning back rooms to accommodate pickup, delivery and ship- from-store orders; adjusting staging operations for orders to drop in three-hour increments to maximize space; and sending overflow delivery orders to the crowdsourced Spark Driver network.

Fulfillment 266

Fulfillment Omnichannel Shipping Costs Supplies 266

Retail TouchPoints

AUGUST 23, 2023

Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand. Retailers need to make sure their in-store and online spaces can meet those demands. TOMS recently used virtual reality (VR) technology to take in-store shoppers on virtual giving trips.

Travel 192

Travel Clothing Technology Customer Loyalty 192

Retail TouchPoints

FEBRUARY 15, 2024

However, as a study from Oxford found, the effects of technology on loneliness depend on the type of interaction with that technology. Apple has made an example of this with its Shop with a Specialist initiative, which enables users to shop one-on-one with a store associate virtually. How do we convey that in the right way?

Live Chat 219

Live Chat Social Media eCommerce Consumer 219

Wiser

JULY 31, 2023

A planogram is a visual diagram that details where every product on a retail store shelf should be placed. Its main aim is to maximize sales and minimize wasted space. Planogram compliance refers to how well stores adhere to the planogram. Is the allocated shelf space being properly used ? Are the shelves well-stocked?

Customer Experience 145

Customer Experience Operations Technology Reference 145

Retail TouchPoints

OCTOBER 24, 2023

Retailers implemented ad hoc backend solutions for responding to increased demand for in-store pickup and home delivery services, but many of those solutions were band-aids. For example, with the growth of omnichannel orders, retail employees have needed to pick and pack items at the store level.

Retail 260

Retail Supplies Operations Technology 260

Retail TouchPoints

MARCH 1, 2023

While the opportunities VR and the metaverse offer for the customer experience is a well-explored path, the technology also has the potential to greatly increase retailers’ efficiency on the backend. “When the pandemic came, we were no longer able to get in front of the stores,” said Feldman in an interview with Retail TouchPoints. “We

Technology 290

Technology Travel Customer Experience Retail 290

Retail TouchPoints

JULY 11, 2022

CVS Skin Care Centers will feature in-store testing experiences and custom sample offerings. Each Skin Care Center location will be staffed by CVS Beauty Consultants and licensed estheticians who have been trained in diagnostics by L’Oreal experts.

Beauty and Health 254

Beauty and Health POS Customer Experience Recommendation 254

Retail TouchPoints

JANUARY 25, 2023

And those core beliefs are reflected in everything the brand touches, whether it be an influencer partnership or an in-store experience. “We Our Motion Engine technology, world-class content and sleek design are here to connect our members as we all move better together for years to come.” As part of its quest to expand into the U.S.,

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Demo Social Media Consumer Technology 182

Retail TouchPoints

JUNE 7, 2021

This vast migration of consumers from brick-and-mortar stores to the digital marketplace began at least as early as Amazon opening its doors. Not every company will win the war for warehouse space, but legacy retailers will have ready-made space in their existing store footprint.

Supplies 273

Supplies Retail Fulfillment Point of Sale 273

Retail TouchPoints

JUNE 15, 2022

The chatter of the store “being dead” is evolving from belief that the physical store is fading amid the shift to digital, to seeing that it’s the role of the store that is changing — and a vital one at that. Still, many retailers are opening fewer and often smaller stores with increasing expectations for top-notch experiences.

Payment Services 253

Payment Services Books Live Chat Fashion 253

Retail TouchPoints

JANUARY 24, 2024

In some ways it’s no surprise that Casper has focused on the in-store experience. Unlike many other digitally native direct-to-consumer (DTC) mattress brands, the retailer has embraced brick-and-mortar, operating a healthy portfolio of 66 retail stores and one outlet location, with plans to open more in the future.

Books 147

Books Consumer Customer Technology 147

Retail TouchPoints

DECEMBER 1, 2020

Best Buy is doubling down on its commitment to ecommerce with a new four-store pilot that will reduce the shoppable area so that these stores can better operate as fulfillment hubs. The shift will give these stores more space for staging in-store pickup and additional support for ship-from-store transactions.

Fulfillment 149

Fulfillment Shipping Omnichannel Operations 149

Retail TouchPoints

APRIL 12, 2021

This 100,000-square-foot location — the largest-ever DICK’S store — is one of two House of Sport stores the retailer will be launching in 2021; the other will open later this spring in Knoxville, Tenn. Providing experiences inside and outside the store for our athletes is one of our main focus areas,” Roeller said.

Sporting Goods 296

Sporting Goods Outdoor Retail Apparel 296

Retail TouchPoints

APRIL 19, 2023

For example, retailers are increasingly seeking young and diverse talent to support their store design teams, which are navigating new challenges and requirements for success. The hope is that they will look at physical stores through a fresh, more digitally integrated lens.

Retail 205

Retail Events Technology Presentation 205

Retail TouchPoints

MARCH 8, 2021

As technology and digital continues to infiltrate consumers’ lives, the need for human interaction and emotional connection is more important than ever. Retail TouchPoints (RTP): Shikatani Lacroix Design’s latest white paper looks at finding the balance between technology and human interaction.

Customer Data 258

Customer Data Customer White Paper Technology 258

365 Retail

JUNE 29, 2021

The face of retail is continually changing and our sector needs to leverage technology in order to respond effectively. The answer – digitising checklists, spaces and training. The pandemic created extra pressures such as a loss in footfall, furloughed employees and store closures. Sustainable spaces.

Technology 52

Technology Retail Operations Mobile 52

365 Retail

OCTOBER 8, 2023

Constructed in under nine months, Lisa employs a mix of proprietary and open-source models, specifically trained for Mango’s needs. This move towards generative and conversational AI is a component of Mango’s broader technological overhaul.

Fashion 104

Fashion Technology Events Recommendation 104

Retail TouchPoints

OCTOBER 12, 2021

When consumers go to a grocery store, generally they’re there to buy the individual ingredients that will eventually make a meal. JOANN stores also sell individual “ingredients,” but the end product is a decoupage photo album cover or a spooky handmade Halloween costume rather than a beef stew. and Sherman Oaks, Calif.

Customer 247

Customer Customer Experience Supplies Omnichannel 247

Korona

FEBRUARY 12, 2021

Workplace training and development has a long, complex history. The Industrial Revolution, which began in the early 1900s, was the catalyst for the creation of many of the fundamental tenets of on-the-job training—an approach that we still use today in the retail sector. When Social Distancing and Training Meet.

Retail 52

Retail POS Operations Technology 52

Retail TouchPoints

FEBRUARY 18, 2021

And as COVID-19 volatility continues to put retailers and consumers in a frustrating holding pattern, more retail brands are turning to appointments to minimize store traffic and keep social distancing guidelines in place. For example, BHLDN can support styling appointments and fittings in stores and online.

Retail 277

Retail Beauty and Health Books Omnichannel 277

Retail TouchPoints

NOVEMBER 3, 2020

As moderators of the live roundtable titled Designing Stores That Delight Shoppers With Technology , Joé Lloyd of AVIXA and Beth Warren of CRI had the chance to dive in with an engaged group of retail executives from across the globe, to discuss some of the innovative technologies and strategies that are keeping customers coming inside.

Technology 190

Technology Mobile Consumer Customer 190

Retail TouchPoints

AUGUST 10, 2022

A disaster avoidance strategy that incorporates integrated power management technology should serve as retailers’ first line of defense against outages stemming from hurricanes and other disasters. Disaster avoidance software : Many stores that are part of larger retail chains operate without on-site IT support staff.

Small Business Retail 261

Small Business Retail Retail Telecommunications Events 261

Retail TouchPoints

FEBRUARY 24, 2021

While physical stores have spent much of the year closed, the pandemic period has driven innovation and fueled a huge acceleration in what were just emerging trends at the start of last year. It’s a complex ecosystem of physical and digital spaces, whose purpose extends far beyond displaying and selling products and services.

Retail 162

Retail Live Chat Workshop Technology 162

Retail TouchPoints

OCTOBER 19, 2023

For retailers relying on critical IT systems to support both in-store and ecommerce sales, outages from significant weather events can have a big impact on business. Regardless of whether one operates as a standalone store or as part of a larger retail chain, it’s likely that there isn’t any on-site IT staff.

Events 209

Events Retail Telecommunications Point of Sale 209

Retail TouchPoints

APRIL 13, 2022

Another major sign of broad usage and acceptance came with Walmart’s move to offer Bitcoin purchasing and selling through Bitcoin ATMs in 200 of its store locations. This modest start is only the beginning, with the retail giant stating plans for more than 8,000 such machines throughout its stores. Pick the right location(s).

Cryptocurrencies 219

Cryptocurrencies Payment Services Retail Payments 219

Retail TouchPoints

MAY 10, 2022

That said, a common concern in the retail and hospitality space is how to efficiently maintain operations in the face of a severe weather event. experiences severe storms highlight the urgent need to prepare and train for these types of emergencies. Does your store have proximity to water that can cause flooding? alone, or 3.5%

Events 235

Events Retail Operations Supplies 235

Retail TouchPoints

JUNE 14, 2022

PetSmart has launched PetSmar t Veterinary Services (PVS) in a bid to fill empty clinic spaces in its stores while simultaneously helping veterinarians launch their own private practices. Individually owned veterinary medical practices have been shrinking across the U.S. Symancyk, President and CEO of PetSmart in a statement.

Supplies 211

Supplies Technology Information Retail 211