article thumbnail

The Power of AI to Support Field Service Employees and Maintain Exceptional Customer Experiences

Retail TouchPoints

Flexibility in your company’s response to market trends and customer demands. And if you haven’t leaned into AI to help with sourcing, vetting and hiring skilled contract technicians — and using it to assist with scheduling, customer service and predictive maintenance — you should. Leverage AI where you can.

article thumbnail

Back To The Future: My Return To Forrester

Forrester eCommerce

In late 2004 my team had completed […]. At the time I was working for the Queensland Department of Transports and Main Roads reporting directly to the Chief Information Officer, leading a team of exceptional individuals in the Innovation & Planning Unit of the Information Services Branch.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Zebra Technologies Appoints New CEO and Executive Board Chair

Retail TouchPoints

“The need to digitize operations remains a strategic focus for our customers globally,” said Gustafsson in a statement. Now more than ever, our customers need our solutions to improve workflows across their broader supply chains. Prior to joining Zebra, he was CEO of Spirent Communications from 2004 to 2007.

article thumbnail

Dollar General Promotes New President and CFO Following Strong Quarter

Retail TouchPoints

From 2004 to 2014 he served at Yum! John is a trusted leader who embodies our mission of Serving Others, and I am confident his future contributions will further support our customers and communities, as well as the underlying strength of Dollar General’s business.”. and net sales up 9% to $9.4

article thumbnail

Burberry Names Akeroyd its Next CEO

Retail TouchPoints

Burberry credited Akeroyd for reorganizing and accelerating growth at Versace by building on the Italian brand’s heritage to elevate product, communications and the customer experience. “I Gerry Murphy, Burberry Chair, will head the company until Akeroyd comes aboard in April.

article thumbnail

J.Crew Promotes Company Veteran to CEO

Retail TouchPoints

Libby Wadle, a retail industry veteran who has filled a number of senior management roles at J.Crew Group since she joined the company in 2004, has been named CEO. She replaces Jan Singer, who has left to pursue other endeavors.

article thumbnail

How Vintage Wine Estates is Uncorking New Opportunities in Alcohol Ecommerce

Retail TouchPoints

After spending the first part of her career in fashion and brand strategy, working with brands like Donna Karen , Dr. Scholls , Elizabeth Arden and Urban Decay , in 2004 she co-founded the digital native brand Cameron Hughes Wine (CHW), which “really became kind of the Warby Parker of our industry,” she said. encompassing more than 60 brands.