Retail TouchPoints

AUGUST 15, 2022

After topping the charts as the most popular shopping app in the world in 2018, Wish fell out of favor with consumers who had one too many bad experiences. Today marks the brand’s reintroduction to consumers with a multi-channel, multi-market campaign aiming at bringing the new experience of shopping on Wish to life.

Consumer 216

Consumer Marketing Multi-channel Accessories 216

Retail TouchPoints

AUGUST 3, 2020

In 2018, Ernst & Young (EY) launched an ambitious project called FutureConsumer.Now , to model scenarios that would challenge present thinking about future consumers. Orschell discussed the differences and overlaps among these consumer segments as well as other recent research.

Consumer 278

Consumer eCommerce Omnichannel Fulfillment 278

Retail TouchPoints

DECEMBER 6, 2022

In fact, the NPD group has identified a phenomenon called the “ beauty index ,” which proposes that when consumer sentiment is low (as it is right now), the desire to treat oneself goes up — and what better way to do that than with the relatively small purchase of a new lipstick or nail polish?

Retail 282

Retail Consumer Technology Other 282

Forrester eCommerce

APRIL 30, 2018

Consumers can choose between a variety of touchpoints; but when it comes to mobile, loyal customers will download your app, but everyone else will be left with the mobile browser. Mobile is becoming a dominant digital touchpoint for retail, influencing online sales and purchase decisions in-store.

Mobile 220

Mobile Retail Download Consumer 220

Retail TouchPoints

JULY 22, 2021

The retail industry is widely accepted as one of the leading economic indicators. When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. Lately, the retail sector was shaken by the COVID-19 pandemic.

eCommerce 306

eCommerce Retail Payment Services Social Media 306

Retail TouchPoints

MAY 22, 2023

With the exception of 2020, the total number of shoplifting complaints across New York City’s five boroughs has increased every year since 2018 — although there are signs that this tide is turning in 2023. Retail theft has increased citywide and nationwide since the pandemic, and we must continue to work together to drive down shoplifting.

Small Business Retail 279

Small Business Retail Retail Events Operations 279

Retail TouchPoints

JUNE 1, 2022

There are a lot of people making a good living forecasting what’s going to happen in retail. Things like ecommerce will soon eclipse brick-and-mortar, retail is facing an apocalypse or delivery to home will become the norm in grocery shopping. The fact is, when it comes to what’s ahead for retail, no one really knows.

Retail 298

Retail Games Magazine Demo 298

Retail TouchPoints

MAY 5, 2022

Torrid has appointed Lisa Harper as its new CEO, as current CEO Liz Muñoz steps into a newly created position as Chief Creative Officer (CCO) at the apparel retailer that serves women sizes 10 to 30. Serving as Torrid CEO from August 2018 to April 2022, Muñoz led the retailer through the COVID-19 pandemic and a 2021 IPO.

Retail 241

Retail Apparel Operations Management 241

RTP blog

AUGUST 29, 2018

Q2 was a solid three months for retail, with major players such as Walmart , Target and TJX posting some of the strongest results. The National Retail Federation (NRF) was vastly encouraged by the recent numbers, boosting its 2018 sales growth forecast to a minimum of 4.5% relationship with other countries.

eCommerce 150

eCommerce Retail Gifts Consumer Goods 150

Retail TouchPoints

FEBRUARY 16, 2024

Claire’s evolution from retailer to lifestyle brand continues with the appointment of IMG as its global licensing partner to create a range of Claire’s-branded products.

Accessories 264

Accessories Apparel Fashion Consumer 264

Retail TouchPoints

MARCH 15, 2024

It was a tough week to be at the top in retail with a number of companies announcing CEO switch-ups following disappointing performances, including Petco , Under Armour , Fossil Group and, as Retail TouchPoints previously reported, Allbirds.

Retail 255

Retail Operations Management Customer Experience 255

Retail TouchPoints

MARCH 4, 2022

Without question, the pandemic has changed the way consumers shop. On the business side meanwhile, retailers are now expected to deliver services that are not only convenient and safe but also more personalized. Retailers have turned to algorithms to reach these pandemic-era demands. ” How Does it Manifest in Retail?

Retail 274

Retail Consumer Recommendation Clothing 274

Retail TouchPoints

DECEMBER 27, 2022

Retail companies looking to digitally transform don’t need to fix what isn’t broken. Vonage’s latest global research shows voice calls are a top-two preferred communication channel by consumers when connecting with brands, and this is likely to increase in the coming year. Programmable Voice for Greater Customer Experience (CX).

Customer 319

Customer eCommerce Retail Customer Experience 319

Forrester eCommerce

JANUARY 18, 2019

Digitally mature and savvy luxury consumers […]. Back in the summer of 2017, we warned that luxury brands were out of time when it came to improving their digital customer experiences and internal operations.

Customer Experience 278

Customer Experience Retail Operations Technology 278

Retail TouchPoints

NOVEMBER 14, 2023

These “Powered by Circuit City” partnerships will be centered on store-in-store concepts designed to seamlessly integrate the retailer’s electronics expertise and global brand awareness with other retail platforms, both online and in-store.

Electronics 252

Electronics Consumer Electronics eCommerce Consumer 252

Optimizely

FEBRUARY 22, 2018

If you want to meet some of the best minds in ecommerce, you no doubt already made plans to attend eTail West 2018 in Palm Springs. Starting on February 26, many of the world’s top ecommerce retailers will converge for three days of in-depth learning and valuable networking. Jenny Kaplan, Consumer Goods Reporter, Bloomberg.

Omnichannel 186

Omnichannel Mobile Shipping Costs eCommerce 186

Optimizely

MARCH 13, 2018

Shoptalk 2018 is right around the corner, which means it’s nearly time to pack your bags for The Venetian in Las Vegas. But before you join 7,500 other attendees at the world’s largest conference for retail and ecommerce innovation, you have a few things you should plan first. Monday: March 19, 2018. Tuesday: March 20, 2018.

B2C 150

B2C Omnichannel Shipping Costs eCommerce 150

Retail TouchPoints

JULY 9, 2021

For owners and franchisees of multi store chain retail outlets, the news is increasingly real and positive. What began as a trend to “go green” is now making real differences in profitability and the way consumers see brands. A Crisis at Traditional Retail. Walmart has announced plans to emit zero carbon in its stores by 2040.

Management 264

Management Retail Customer Experience Operations 264

BigCommerce

JULY 27, 2018

In 2018, content marketing costs were gauged to be 62% of traditional marketing schemes while simultaneously generating three times the leads of traditional methods. The consumer. The seller, whether a solo entrepreneur or large enterprise, is a vendor, merchant, product creator, or retailer with a product to market.

Merchant Services 419

Merchant Services Payments Marketing BigCommerce 419

Optimizely

AUGUST 9, 2018

This week, thousands of retailers converged on Boston for Etail East 2018 to network and learn the cutting edge of ecommerce. While Etail East 2018 is sadly over, that doesn’t mean the learning has to stop now. The post 6 Valuable Lessons from Etail East 2018 appeared first on Zaius. Startups can’t do that.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

Retail TouchPoints

JUNE 29, 2021

When Amazon Go launched in 2018, critics claimed that it would take more than a decade for autonomous retail to catch on. Fast-forward a couple of years and one global pandemic later, it’s clear that autonomous retail isn’t going anywhere. The Pandemic’s Initial Impact on Retail.

Payment Services 228

Payment Services Retail Customer Retention Payments 228

Retail TouchPoints

JANUARY 20, 2022

The last year and a half has been tremendously disruptive to all kinds of businesses, particularly the retail industry. But through this disruption, retailers began to see that their procurement process is in many ways the linchpin for maximizing revenue and reducing spend as the economy recovers post-pandemic.

Shipping Costs 247

Shipping Costs Merchant Services Retail Supplies 247

RTP blog

MARCH 19, 2018

By Thomas Hill, Kx Systems Real-time is the latest in a long line of terminology infiltrating the world of retail. Real-time retail technologies may or may not have been invented by Amazon, but Amazon has enabled their exponential growth and exploited them to become dominant in the new retail market.

Consumer 150

Consumer Retail Multi-channel Toys 150

Retail TouchPoints

JANUARY 3, 2022

of all holiday retail revenue and representing an 11.3% The exponential growth happening across the ecommerce landscape translates to major gains for online retail brands. Transmit Security’s own research found that 55% of consumers have left a website because the login process was too complicated.

Merchant Services 276

Merchant Services Customer Retail Customer Experience 276

Forrester eCommerce

AUGUST 1, 2018

Many retailers today face a stacked deck. Consumers are spending their incomes at the highest rate in decades, but not on the retail staples that have traditionally filled retailers’ coffers.

Retail 170

Retail Consumer Customer 170

Retail TouchPoints

NOVEMBER 6, 2023

Jonathan Johnson, CEO of the home furnishings retailer formerly known as Overstock.com , which operates as Bed Bath & Beyond , will step down from his post as well as the company’s board of directors, effective immediately. Beyond, Inc. Johnson oversaw Overstock.com’s purchase of Bed Bath & Beyond’s IP and digital assets with a $21.5

Home Furnishings 272

Home Furnishings Operations Improvements Retail 272

Retail TouchPoints

SEPTEMBER 21, 2020

It started in the runup to the 2018 midterm elections: Hundreds of companies, including many retailers, joined nonpartisan efforts to encourage voter participation through a business-led coalition called Time to Vote. Major retailers that have recently joined Time to Vote include Macy’s , Nike , Steve Madden and Stitch Fix.

Sporting Goods 263

Sporting Goods Retail Department Stores Arts 263

RTP blog

DECEMBER 19, 2017

By Debbie Hauss, Editor-In-Chief I’ve been covering the retail industry for a long time. In one of my first jobs out of journalism school, I worked for a magazine called Giftware Business , then I moved on to Private Label Product News and — fast-forward to the age of digital-only — I eventually landed at Retail TouchPoints (RTP).

Multi-channel 150

Multi-channel Customer Retail Omnichannel 150

Retail TouchPoints

JUNE 9, 2021

According to Coresight Research ’s Inside the World of Amazon’s Private Label Offering report, Amazon now has over 22,617 products from 111 private label brands across nearly every category — three times the number of brands they had in 2018. Amazon’s private label strategy isn’t unlike other retailers. Volumes are highly uncertain.

Shipping Costs 305

Shipping Costs Consumer Fashion Presentation 305

TalkingRetail

DECEMBER 11, 2023

Despite the regulations on HFSS dating back to 2018, fewer than 1 in 6 consumers have ever heard of ‘HFSS legislation’ and just 4% of adults can correctly identify what ‘HFSS’ means.

Consumer 59

Consumer Retail 59

Retail TouchPoints

APRIL 23, 2024

UK-based sports retailer JD Sports Fashion has agreed to acquire athletic fashion retailer Hibbett for $87.50 per share, representing an aggregate value of approximately $1.1 in 2018, when it acquired Finish Line for $558 million. billion , in a deal unanimously approved by the Hibbett board. JD Sports entered the U.S.

Fashion 147

Fashion Operations Retail Consumer 147

BigCommerce

JULY 19, 2018

has been the highest consumer of wine in the world since 2014. But the sector of the wine industry with the largest growth is direct-to-consumer sales (D2C). Whether you compare it to grocery stores, convenience stores, or independent wine shops, winery D2C shipping continues to be the leading retail channel. YoY increase.

Shipping Costs 263

Shipping Costs Shipping eCommerce Merchant Services 263

GetElastic

SEPTEMBER 30, 2021

Editor's Note: This post was originally published April 4th, 2018 and has been updated to reflect the current state of GDPR and other data privacy regulations impacting eCommerce in 2021. Storing and securing data was largely unregulated until 2018 when GDPR took effect. Impact of GDPR since 2018? Image Credit: Forbes.

Consumer 144

Consumer Information Fulfillment Social Media 144

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. But while blending of in-store and online provides consumers with significantly more flexible shopping, it also creates operational challenges. Providing Various Payments Technologies. billion in 2020, up 32.4%

Payment Services 196

Payment Services Payments Retail Sporting Goods 196

Retail Technology Review

OCTOBER 15, 2018

Periscope By McKinsey, which offers a suite of Marketing & Sales Analytics Solutions to help companies achieve sustainable revenue growth, has announced the findings of research on consumer sentiment towards Black Friday 2018.

Consumer 96

Consumer Marketing Internet Retail Retail 96

Retail TouchPoints

MARCH 25, 2021

Driven by growing consumer concern over how their personal data is being collected and used, governments are enacting legislation, and tech companies are implementing platform changes, that will forever alter the relationship between consumers and advertisers. “A A new era of advertising is taking shape.

Retail 264

Retail Consumer Social Media POS 264

Steve Dennis

DECEMBER 27, 2018

‘Tis the season for annual retail predictions and, fear not dear reader, I will be sharing mine early in the New Year. So here’s a mostly objective–and decidedly self-indulgent–assessment of my Baker’s Dozen Of Provocative Retail Predictions For 2018. Physical retail isn’t dead.

Retail 118

Retail eCommerce Books Omnichannel 118