Retail TouchPoints

MARCH 25, 2024

Are you ready to explore the evolved customer journey? The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago.

Retail 226

Retail Article Omnichannel Customer Experience 226

Forrester eCommerce

MARCH 26, 2024

I’m kicking off research on a new technology market! Our Digital Customer Interaction Solutions Landscape, Q1 2024 report is now live, and a Forrester Wave™ evaluation will be publishing in June. Guess what?

Customer 228

Customer Technology Marketing Customer Experience 228

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. Last year, 20 stores opened or expanded, and more than 20 plan to make their debut in 2024.

Customer Experience 245

Customer Experience Fulfillment Omnichannel Events 245

365 Retail

APRIL 26, 2024

Artificial intelligence (A)-driven in-store workforce scheduling solution, Orquest , has been announced as the winner of the 2024 Innovation Awards by the Retail Technology Show. It enhances retail operational efficiency, fosters frontline team well-being and delivers an optimised customer experience.

Technology 62

Technology Retail Events Operations 62

Groove

DECEMBER 7, 2023

What Do I Need To Know About Etail West 2024? If you’re a retailer, technology partner, or systems implementer looking for a place to showcase your products and network, then mark your calendars! Etail West 2024 is the go-to event for staying on top of the constantly changing eCommerce world. Are you in the eCommerce industry?

Events 195

Events Social Media Workshop Download 195

Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. The Cost of Maintaining the Returns Status Quo The existing fragmented and outdated returns process carries significant costs for retailers, both in financial terms and in customer satisfaction.

Retail 272

Retail Shipping Costs Improvements Customer Experience 272

Retail TouchPoints

MARCH 6, 2023

Walmart Health plans to open 28 new locations in 2024, bringing the total number of sites to more than 75 and expanding its footprint into two new states — Missouri and Arizona. We’ve also integrated modern equipment and technology to enable our providers and patients alike to experience best-in-class healthcare technology.

Electronics 301

Electronics Omnichannel Technology Customer Experience 301

365 Retail

DECEMBER 15, 2023

Businesses are currently making plans to do better for their customers next year – with Forrester predicting that CX ratings will start to improve in 2024 for the first time in several years. Customer Experience expert and Goodays’ Strategist Raakesh Parmar shares his top three predictions.

Customer Experience 52

Customer Experience Customer Operations Events 52

UpSellIt

APRIL 22, 2024

Upsellit took home the gold for Best Use of Data & Insights at the 2024 US Partnership Awards! This accolade serves as a testament to our cutting-edge technology and strategic expertise that consistently deliver exceptional outcomes for our clients.

Comparison Shopping 142

Comparison Shopping Technology Conversion Optimization Recommendation 142

UpSellIt

APRIL 22, 2024

Upsellit received a bronze award for “Best Health & Beauty Partnership” at the 2024 US Partnership Awards. About the US Partnership Awards The US Partnership Awards celebrate individuals, companies, and technology that maintain outstanding outcome-based performance in affiliate, brand, and influencer partnerships.

Beauty and Health 133

Beauty and Health Conversion Optimization Technology Customer Experience 133

Retail TouchPoints

JANUARY 11, 2024

13 to 16, 2024. Spotlights on Supply Chain, Sustainability and RMNs New at the 2024 event is the retailer-only Supply Chain 360 Summit being held on Sunday, Jan. The Startup Hub also will feature new solutions from young companies offering examples of a wide range of retail technologies.

Workshop 246

Workshop Supplies POS Presentation 246

Retail TouchPoints

APRIL 22, 2024

The initiative will include a variety of courses, tailored to the needs of employees at various levels and in different phases of their AI journeys, with the overall goal of embedding a deep understanding of AI within the organization and ensuring that Ikea values are reflected in the ways the technology is used. Our vision is clear.

Games 261

Games Technology Presentation Retail 261

Algopix

APRIL 14, 2024

As we step into 2024, it’s time to shine a spotlight on the 20 most influential eCommerce marketing leaders who are shaping the industry’s future. The 20 Most Influential eCommerce Marketing Leaders of 2024 1. Her focus on community-centric marketing has built a strong, loyal customer base. LinkedIn 3. LinkedIn 6.

eCommerce Marketing 114

eCommerce Marketing eCommerce Marketing Toys 114

Algopix

OCTOBER 27, 2023

The eCommerce landscape has been evolving at a rapid pace over the past few years, driven by advances in technology, changing consumer behaviors, and the global impact of events. Augmented Reality (AR) Shopping Experiences In 2024, Augmented Reality (AR) is set to revolutionize the way consumers shop online.

eCommerce 119

eCommerce Payment Services Cryptocurrencies Shipping Costs 119

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. In 2024, we can see the following trends are poised to reshape the retail landscape, providing insights to keep your business ahead of the curve.

Payment Services 98

Payment Services Retail Supplies Omnichannel 98

iVend

DECEMBER 11, 2023

For the world of retail technology, 2024 looks set to be an exciting year. All retail processes iVend helps retailers to stay ahead of retail technology trends. Learn about our innovative integrated retail technology platform. Read more So what are the key trends for retail technology in 2024?

Payment Services 53

Payment Services Technology Payments Retail 53

Retail TouchPoints

FEBRUARY 6, 2024

The technology, it turns out, largely functions as promised: AI is in fact quite good at making personalized recommendations. Which is to say that while the AI boosters have done excellent work persuading the marketers, they have their work cut out for them with the people who actually matter, i.e. customers.

Recommendation 283

Recommendation Customer Hobbies Technology 283

Fabric

MARCH 28, 2023

Furthermore, losing control of the customer experience can attract bad actor sellers and expose businesses to financial, legal, and operational risks. Its marketplace now generates 1 in 4 sales by third-party sellers, and its GMV is expected to represent 20% of total Best Buy Canada sales by 2024. million SKUs.

Customer Experience 130

Customer Experience Customer eCommerce eCommerce Platforms 130

Retail TouchPoints

JANUARY 3, 2024

The company has appointed Morrisons executive Matt Kelleher as its first Chief Digital Officer and plans to double the number of workshops it hosts this year in partnership with Girls in Data , an organization that encourages girls to consider careers in technology.

Workshop 248

Workshop Cryptography Presentation Technology 248

365 Retail

MAY 14, 2024

Amex’s research surveyed 500 senior decision makers across UK retail and hospitality businesses of all sizes, with at least one physical store, exploring their current challenges, investment priorities, and customer attraction strategies. Looking at large retailers* specifically, over half (53%) plan to open a new premises this year.

eCommerce 106

eCommerce Customer Retail Department Stores 106

TalkingRetail

JANUARY 2, 2024

The UK’s small retailers plan to invest in new technology in the year ahead as part of strategies to drive business growth and improve customer experience, according to the latest research from American Express.

Retail 94

Retail Customer Experience Technology Improvements 94

SheerID

JANUARY 10, 2024

Retailers looking to adapt to evolving customer needs should consider incorporating MACH technologies into their strategy.

Customer Experience 88

Customer Experience Customer Retail Technology 88

Retail TouchPoints

MARCH 15, 2024

3, 2024, was 9.8% 1, 2024 , including enhanced benefits for its 42.2 Additionally, the retailer has been innovating with the customer-facing technology in its stores, including piloting product sampling tech in October 2023 and new lash application technology in December 2023. The retailer’s $11.2 million members.

Operations 227

Operations Technology Customer Retail 227

Forrester eCommerce

FEBRUARY 22, 2024

During the Predictions 2024 webinar, we got a lot of great questions around how genAI will affect customer-facing functions like marketing, CX, and sales. Check out our answers.

Webinar 424

Webinar Marketing Customer Customer Experience 424

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. consumers ages 15-69 anticipate going to a show in 2024, a jump from the 36% who attended one in 2023.

Retail 253

Retail Clothing Events Games 253

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. And he believes we’ll see a similar focus in 2024. Coming in, I felt this was going to be a proving point for AI. ” 5.

ACH 253

ACH Multi-channel Technology Customer Retention 253

Retail TouchPoints

MARCH 20, 2024

As part of a trial program, customers can trade in their used Dr. Martens boots, shoes and bags at Abbot Kinney stores in Los Angeles and Portland, Ore., Technology to support the resale program is provided by Archive. receiving a voucher for $20 off the price of a new item. According to ThredUp , the U.S.

Technology 241

Technology Customer Marketing Retail 241

Retail TouchPoints

JUNE 4, 2021

Voice recognition technology has moved beyond the realm of checking the weather and playing music. Pandemic-fueled digital commerce is rapidly increasing the use of voice recognition technology. Consumer preference for contactless retail experiences is expected to remain the norm post-pandemic. This year, there will be 4.2

Payment Services 164

Payment Services Payments Small Business Retail Technology 164

Retail TouchPoints

APRIL 5, 2024

LEGO House, in the company’s headquarters city of Billund, Denmark, already carries the KultureCity Sensory Inclusive certification, and the company plans to expand it to stores in more countries later in 2024. The retailer announced it would use its Inclusive Spaces Framework in all newly opened and renovated stores in February 2024.

Channel 264

Channel Technology Retail Other 264

Retail TouchPoints

JANUARY 18, 2024

The rumor that every NRF speaker was contractually obligated to mention artificial intelligence (AI) at least once per presentation is definitely untrue, but you’d be forgiven for thinking that was the case because AI worked its way into almost every conversation and presentation at the 2024 NRF Big Show.

Merchant Services 289

Merchant Services Retail Definition Technology 289

Retail TouchPoints

APRIL 24, 2024

Foot Locker has unveiled its new store format, which includes a communal sneaker try-on area to facilitate “sneaker culture” conversations and technology that provides store associates with omnichannel inventory availability data. The retailer plans to use learnings from this store, located in the Willowbrook Mall in Wayne, N.J.,

Omnichannel 256

Omnichannel Accessories Presentation Consumer 256

Retail TouchPoints

JANUARY 12, 2024

Sam’s Club is piloting technology designed to address one of the retailer’s biggest customer pain points: waiting in line at the store exit for an associate to check their receipts against the items in their cart. Additionally, AI operating in the background is designed to continually speed up the process.

Payment Services 256

Payment Services Mobile Payments Technology Mobile 256

Pivotree Blog

MAY 2, 2024

Join Pivotree at AutoCare Connect Week and B2B Online 2024 in Chicago to learn AI-assisted ways to transform data into revenue, productivity gains, and competitive advantage TORONTO, May 2, 2024 – Pivotree Inc. said Derek Corrick, General Manager at Pivotree.

Presentation 52

Presentation B2B Automotive Events 52

Retail TouchPoints

DECEMBER 6, 2023

At-home gym brand Tonal is launching a trade-in deal targeting Lululemon customers stuck with Mirror technology that’s no longer being supported by the retailer. After acquiring Mirror in 2020, Lululemon announced plans in April 2021 to expand its shop-in-shop strategy for the fitness technology to more than 200 locations.

Technology 279

Technology Consumer Customer Retail 279

Retail TouchPoints

JANUARY 11, 2024

2023 was a period of experimentation for retailers, and many thoroughly assessed where this new technology could have the biggest impact. Retailers must move quickly to deploy transformative technologies or risk putting relevancy and their brand experience at risk. Support and scale customer service.

Retail 249

Retail eCommerce Technology Social Media 249

365 Retail

MARCH 15, 2024

The Retail Technology Show has announced that Dr Nick Beighton, CEO of MATCHESFASHION and Chairman of Secret Sales, will join its headline speakers as part of its 2024 conference programme. Register for free to attend the industry’s flagship event which brings the magic of retail to life, here.

Technology 57

Technology Fashion eCommerce Retail 57

Retail TouchPoints

FEBRUARY 2, 2024

Both announcements highlighted the transformative potential of gen AI, with Amazon planning to lean heavily into the technology in the coming year. customers in the Amazon mobile app. customers over the coming weeks. the goal of the tool is to meaningfully improve customers’ product searches.

Mobile 251

Mobile Recommendation Technology Customer Experience 251