365 Retail

MARCH 26, 2024

Nearly half (45%) of UK consumers have been using savings accumulated during Covid-19 lockdowns to offset the cost-of-living crisis, according to new research from the Retail Technology Show (RTS), the industry’s leading event taking place on 24 & 25 April 2024 at London’s Olympia. while Boomers reported the smallest pots at £4,069.20.

Consumer 104

Consumer Technology Events Banking 104

Retail TouchPoints

DECEMBER 5, 2023

CVS CostVantage, which the company plans to launch in 2025, will define the drug cost and related reimbursement with contracted pharmacy benefit managers (PBMs) and payors, using a transparent formula built on the cost of the drug, a set markup and a fee reflecting the care and value of pharmacy services.

Consumer 251

Consumer Improvements Management Retail 251

Retail TouchPoints

SEPTEMBER 16, 2021

For consumers, creators and retailers alike, sifting through the ever-changing array of functionalities across platforms is still fraught with misfires, miscommunications and mistrust. There’s no time to waste, because consumers are already there. eMarketer predicts that figure will double by 2023 and reach nearly $80 billion by 2025.

Consumer 306

Consumer Social Media Retail Multi-channel 306

Retail TouchPoints

SEPTEMBER 20, 2023

Consumers wishing to upcycle their watches will receive a prepaid shipping label, and the brand will inspect, clean and refurbish used watches with a working battery to prepare them for resale. Additionally, Timex is working toward net-zero greenhouse gas emissions by 2050, beginning with a 50% cut by 2030.

Shipping Labels 260

Shipping Labels Shipping Consumer Customer Experience 260

Retail TouchPoints

JANUARY 25, 2021

These concerns are fueling consumer expectations for more contactless experiences everywhere they go, including the retail environment. To mitigate health and safety concerns and deliver on these expectations, retailers are designing touchless shopping experiences with the help of voice and speech recognition technology.

Technology 162

Technology Consumer Retail Other 162

Retail TouchPoints

MARCH 4, 2024

Gen Alpha is poised to reach 2 billion people by 2025, making it the largest generation in history, according to Matt Smith, Trends Manager at GWI. Takeaway 1: Harness the Power of Play Gen Alpha consumers are 2X more likely to see gaming as a form of self-expression than Gen Zs, according to research from Razorfish.

Social Media 297

Social Media Beauty and Health Games Merchant Services 297

iVend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

Retail TouchPoints

JUNE 3, 2022

Today’s landscape is vastly different because consumers demand a more curated experience wherever and whenever they shop. According to Accenture , social commerce is “the integration of social experiences and ecommerce transactions in a single path to purchase, enabled by a single platform.” Not anymore.

Social Media 279

Social Media Consumer Electronics Electronics Channel 279

Retail TouchPoints

DECEMBER 7, 2021

Direct-to-consumer (DTC) brands have a unique advantage in that they own the entire customer experience — and perhaps most important, all the data that is generated along with it. You can consume a video on social media, or ask your favorite influencer a question live, and be able to press a button to buy it instantly.”

Consumer 227

Consumer Channel eCommerce Customer Experience 227

Retail TouchPoints

MARCH 1, 2024

Best Buy will leverage its membership-based loyalty program to sharpen personalization efforts for its 2025 fiscal year, which began Jan. Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025.

POS 273

POS Omnichannel Mobile Improvements 273

Retail TouchPoints

SEPTEMBER 11, 2023

According to the Forrester survey , 55% of brands say winning foot traffic will be a top challenge, while a McKinsey report found that more consumers switched brands in 2022 compared to the previous two years. To truly bring immersive experiences to life, retailers need to examine their tech stack closely.

Technology 251

Technology Point of Sale Customer Experience Customer Loyalty 251

Retail TouchPoints

MAY 18, 2022

Retailers are responding to new expectations for customer experiences and growing demand for ecommerce, but how are they keeping pace with evolving consumer expectations? As shoppers return to storefronts, they now incorporate a wider blend of online and offline shopping experiences. 75% of U.S. 75% of U.S.

Retail 263

Retail Customer Experience Omnichannel Channel 263

Retail TouchPoints

APRIL 24, 2024

A full run of sizes is sprinkled throughout the store, so consumers can grab and step into their sizes without having to wait for an associate. Customers also can easily order shoes in-store and have them delivered to their homes so they don’t have to lug their purchases around the city.

Fashion 147

Fashion Technology Retail Customer 147

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Global ecommerce sales are projected to exceed $7 trillion by 2025. Automation helps ensure a seamless customer experience.

Subscription 237

Subscription B2B Mobile Customer Experience 237

Retail TouchPoints

JANUARY 4, 2023

Ecommerce can sometimes lose the experience of in-person shopping and, with it a retailer’s ability to show off its products in ways that can set a store apart from its competition. Ecommerce sites can now highlight products in new and interactive ways that make the discovery process more fun for consumers. Bringing Luxury Online.

eCommerce 273

eCommerce Omnichannel Comparison Shopping Recommendation 273

Retail TouchPoints

SEPTEMBER 14, 2022

The pandemic not only dramatically altered the way consumers shop, it altered the way retailers operate. Now, inflation is adding yet another wrinkle both in terms of costs to the consumer as well as suppliers. trillion by 2025. Increase engagement and customer satisfaction with real-time delivery notifications.

Retail 288

Retail Social Media Presentation Customer Loyalty 288

Retail TouchPoints

MARCH 18, 2024

Retailers have been eager to jump on the generative AI bandwagon: according to a new survey conducted by Salesforce and the Retail AI Council , retail executives estimate that 36% of their employees already are using generative AI today, with that figure projected to rise to 45% by 2025.

Retail 304

Retail SEO Operations Consumer Goods 304

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. It boils down to customer engagement across the entire customer journey.

Customer Experience 146

Customer Experience Customer Technology Games 146

Retail TouchPoints

JULY 28, 2023

New store openings will gradually ramp up over the next few years, with plans for 80 in 2024 and then 90 a year in 2025 and beyond, until the target of 3,000 is met. “We consumer spending on goods is moderating,” said Lawton. In Q2 2023, Tractor Supply saw net sales increase 7.2% year-over-year to $4.18

Supplies 244

Supplies Document Improvements Customer Experience 244

Retail TouchPoints

FEBRUARY 27, 2024

However, Boisson is differentiating itself by helping drive and fulfill consumer demand with a robust omnichannel strategy that creates a flywheel effect not just for the business, but for NA collectively. a more suburban area where consumers live and shop. “We The store is at the Shops at Merrick Park in Coral Gables, Fla.,

Food and Beverages 252

Food and Beverages Fulfillment Omnichannel Specialty Retailers 252

365 Retail

MARCH 5, 2024

trillion by 2025. Unsurprisingly, this growth is driven primarily by millennials and Gen Z, who it is estimated will account for almost two-thirds of purchases made on social networks by 2025. Developing sales through social networks through product placements or by using popular influencers is nothing new.

eCommerce 67

eCommerce Retail Supplies Social Media 67

Retail TouchPoints

JULY 22, 2021

When the economy is growing, consumers flock to stores. On the other hand, when a recession is imminent, consumers and their wallets generally stay put and are more conservative. This situation has forced retailers worldwide to adapt to a slew of new consumer demands while juggling a precarious supply chain. Cyber threats.

eCommerce 306

eCommerce Retail Payment Services Social Media 306

Retail TouchPoints

MAY 9, 2022

Foot Locker has entered an “enhanced” relationship with adidas in which the brands will work together to improve product innovation, create elevated experiences and drive deeper customer connectivity.

Retail 270

Retail Apparel Games Consumer 270

Retail TouchPoints

SEPTEMBER 22, 2022

With China set to become the world’s largest luxury market by 2025 , Alibaba is intent on building out the immersive digital experience on its Tmall Luxury Pavilion to capture those consumers. Today 96% of Chinese consumers shop online-offline, or cross-channel.

White Paper 238

White Paper Customer Multi-channel Fashion 238

Retail TouchPoints

DECEMBER 4, 2023

We are committed to procuring 100% renewable electricity in our stores, offices and fulfillment centers by 2025. At Tapestry we are dedicated to lasting, sustainable change, consistently analyzing our environmental footprint across emissions, water use and waste, and renewable energy adoption across our operations. labor market is very tight.

Fulfillment 251

Fulfillment Jewelry Operations Technology 251

Retail TouchPoints

MAY 6, 2022

The pandemic has also affected consumer behavior, creating another challenging variable for retailers as they navigate uncertain market conditions. With companies like Amazon and Netflix raising the bar in terms of personalization and convenience, customers now expect and require similar seamless and targeted experiences.

Retail 282

Retail Management Information Consumer 282

Retail TouchPoints

NOVEMBER 1, 2022

VS&Co plans to leverage Adore Me’s expertise and technology to continue to improve the Victoria’s Secret and PINK shopping experience and accelerate the modernization of VS&Co’s digital platform. million active customers and is a Certified B Corporation, which also will help VS&Co further its sustainability goals.

Fashion 162

Fashion Technology Definition Customer Experience 162

Retail TouchPoints

AUGUST 18, 2022

But now, as BNPL offerings — and consumers’ understanding of them — mature, the explosive growth of the last two years is slowing. With inflation and interest rates on the rise, a more nuanced approach to BNPL is emerging, and experts say that’s a good thing for both consumers and retailers. In fact, 50% of U.S

Merchant Services 270

Merchant Services Payment Services POS Consumer 270

365 Retail

MARCH 27, 2024

Mobile commerce is an essential part of today’s digital economy as consumers are increasingly using smartphones and tablets to discover new products. And M-commerce retail sales are set to exceed £100 billion in 2025. As of Q4 2023, over half of global website traffic originates from mobile devices.

Mobile 57

Mobile Omnichannel Order Fulfillment Customer Experience 57

Retail TouchPoints

FEBRUARY 7, 2023

Higher-income consumers are less impacted by inflation and, while aware of higher food, home and transportation costs, still have the funds to drive luxury sales and luxury growth,” said Marie Driscoll, Managing Director, Luxury and Retail at Coresight Research in an interview with Retail TouchPoints.

Payments 288

Payments Omnichannel Payment Services Consumer 288

Retail TouchPoints

MAY 11, 2022

With Gen Z and Gen Y quickly becoming the largest cohort of travelers — estimated to make up 50% of the segment by 2025 — Highsnobiety’s GATEZERO concept is designed specifically for these younger luxury shoppers. The first permanent Highsnobiety GATEZERO store will open in May 2022 at Copenhagen’s Kastrup International Airport.

Travel 237

Travel Retail Operations Consumer 237

Retail TouchPoints

SEPTEMBER 29, 2022

With this, brands have leveraged AR to give consumers a new way to connect with content, a new lens by which to see the world and ultimately, a new form of commerce.”. New research from Snap and Ipsos predicts that by 2025, nearly 75% of the global population and almost all people who use social/communication apps will be frequent AR users.

Social Media 250

Social Media Consumer Events Technology 250

iVend

JULY 10, 2023

Currently 18% of all shopping is ecommerce*, and this is forecast to increase to almost 25% by 2025*. trillion** by 2025. In other words, offering an omnichannel experience. For omnichannel retail to be successful, it must be straightforward, seamless and offer the same experience however customers engage with you.

Omnichannel 97

Omnichannel eCommerce POS Magento 97

Retail TouchPoints

NOVEMBER 13, 2023

Brooklinen was a direct-to-consumer darling that promised consumers high-quality sheets at great prices. By eliminating supply chain complexities and “cutting out the middlemen,” Brooklinen was able to streamline the product development journey and fully immerse consumers in the ethos and values of the brand.

Omnichannel 261

Omnichannel B2B Channel Customer 261

Retail TouchPoints

NOVEMBER 11, 2021

Curious about how consumer attitudes and behaviors are evolving? What consumers really want from brands and retailers. EY (Ernst & Young) has been tracking changing consumer sentiments since the onset of COVID-19 and will soon launch its 8 th Future Consumer Index. 17 from 12 to 12:30 p.m. Join the discussion on Nov.

Merchant Services 313

Merchant Services Cryptocurrencies Payments Payment Services 313

Ecommerce Platforms

APRIL 5, 2023

Grandview Research ) By 2025, 100 million people will be working in AI By 2025, the World Economic Forum predicts countless people will be working directly with artificial intelligence technology. By 2025, around 97 million experts will be necessary to fill the demands of the AI industry. billion by 2030.

Improvements 104

Improvements Technology Customer Experience Marketing 104

Retail TouchPoints

NOVEMBER 7, 2022

Kara Trousdale was the woman to know during the pandemic — she managed the consumables supply chain business at Amazon at the height of COVID, meaning she had the keys to the kingdom when it came to paper towels, toilet paper, hand sanitizer and all those humble essentials that were in such short supply.

Beauty and Health 264

Beauty and Health Supplies Consumer Social Media 264