iVend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

Retail TouchPoints

NOVEMBER 17, 2023

No, they won’t arrive on your doorstep in a giant box cushioned by packing peanuts, but Amazon customers in the U.S. Additionally, Hyundai has selected AWS as its cloud provider, paving the way for the inclusion of advanced voice-activated Alexa functionalities in next-generation Hyundai vehicles in 2025.

Customer Experience 197

Customer Experience Supplies Payment Services Mobile 197

Forrester eCommerce

NOVEMBER 18, 2018

a round table of CX leaders from across Southeast Asia, senior executives with years of experience running large, successful teams and chipping away at the journey to turn our organizations into customer-obsessed enterprises. There we were.

Other 348

Other Customer Customer Experience Management 348

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. It boils down to customer engagement across the entire customer journey.

Customer Experience 146

Customer Experience Customer Technology Games 146

Retail TouchPoints

MARCH 1, 2024

Best Buy will leverage its membership-based loyalty program to sharpen personalization efforts for its 2025 fiscal year, which began Jan. Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025. These learnings will collectively continue to help us refine our forward-looking store strategy.”

POS 244

POS Omnichannel Mobile Improvements 244

Retail TouchPoints

SEPTEMBER 11, 2023

Retailers have taken notice of this shift and are increasingly turning toward experiential retail to meet changing customer preferences. As the name implies, experiential retail initiatives aim to turn a transaction into an experience for the customer. The goal is to improve engagement, customer loyalty and the bottom line.

Technology 217

Technology Point of Sale Customer Experience Customer Loyalty 217

Retail TouchPoints

DECEMBER 5, 2023

CVS CostVantage, which the company plans to launch in 2025, will define the drug cost and related reimbursement with contracted pharmacy benefit managers (PBMs) and payors, using a transparent formula built on the cost of the drug, a set markup and a fee reflecting the care and value of pharmacy services.

Consumer 217

Consumer Improvements Management Retail 217

Retail TouchPoints

SEPTEMBER 22, 2022

With China set to become the world’s largest luxury market by 2025 , Alibaba is intent on building out the immersive digital experience on its Tmall Luxury Pavilion to capture those consumers. From 2019 to 2021, the Luxury Pavilion has seen its customer base grown by more than 150% and sales have increased nearly 300%.

White Paper 202

White Paper Customer Multi-channel Fashion 202

Retail TouchPoints

MARCH 18, 2024

In early 2023 , Joann was pursuing $200 million in annual cost reductions, part of a plan that was scheduled to come to fruition by early fiscal 2025. We are excited by our progress on both top- and bottom-line initiatives in the past year and are confident the steps we are taking will allow Joann to drive long-term growth.”

Operations 206

Operations Improvements Information Other 206

Forrester eCommerce

JULY 29, 2020

The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

Banking 536

Banking Other Retail Financial Services 536

Retail TouchPoints

FEBRUARY 22, 2024

Revenue Falls but Active Customers Increase Beyond had a challenging 2023, generating $1.6 One bright spot during the quarter was the 9% increase in active customers, to a total of 5.6 The company defines active customers as those who have made at least one purchase during the prior 12 -month period.

Shopify 256

Shopify Improvements Online Retail Customer 256

Retail TouchPoints

AUGUST 7, 2023

Digital marketplaces help you provide the personalization customers have come to expect, and in today’s crowded ecommerce space, the customer experience has never been more important. Global ecommerce sales are projected to exceed $7 trillion by 2025.

Subscription 204

Subscription B2B Mobile Customer Experience 204

Retail TouchPoints

MARCH 7, 2024

Our growth is fueled by our customers, and they are asking for more Aldi stores in their neighborhoods nationwide.” Aldi plans to begin the conversion process for approximately 50 stores during the second half of 2024, with the majority of these reopening as Aldi locations in 2025.

Customer 147

Customer Retail Marketing Customer Experience 147

Retail TouchPoints

APRIL 24, 2024

Customers can then venture to the back of the store, where they open a secret door to an illuminated portal and an interactive, motion-driven media experience that fully actualizes the new branding. Deere told Retail TouchPoints that the ultimate vision is to open 15 permanent locations by the end of 2025.

Fashion 148

Fashion Technology Retail Customer 148

Retail TouchPoints

MAY 9, 2023

Bergdorf Goodman has launched its Conscious Closet program, designed to extend the useful life of customers’ luxury goods through a range of personal styling, alteration, repair and resale services. ” .

Jewelry 264

Jewelry Accessories Clothing Gifts 264

Retail TouchPoints

SEPTEMBER 14, 2022

It is now more crucial than ever for retailers to rethink the way they are looking at user experiences and customer journey mapping in order to drive personalization at scale without breaking the bank. trillion by 2025. First-party data gives you a direct look into how your customers are holistically interacting with your brand.

Retail 255

Retail Social Media Presentation Customer Loyalty 255

Retail TouchPoints

MARCH 18, 2024

Retailers have been eager to jump on the generative AI bandwagon: according to a new survey conducted by Salesforce and the Retail AI Council , retail executives estimate that 36% of their employees already are using generative AI today, with that figure projected to rise to 45% by 2025. Will AI Become the New UI?

Retail 269

Retail SEO Operations Consumer Goods 269

Sailthru

SEPTEMBER 13, 2018

That’s reflected in their shopping experiences, which are designed to make customers feel special, like VIPs. Traditionally, these retailers geared their shopping experiences toward physical spaces, where they excel at personalization and clienteling with top-tier customers. The challenge is scaling that approach.

Customer Experience 68

Customer Experience Customer Retail Books 68

Forrester eCommerce

FEBRUARY 18, 2020

labor force will be run by 18 to 35-year-olds by 2025, many studies (like this […]. And becoming more responsible for making purchase decisions while on the job. Whether you believe projections that most of the U.S.

B2B 445

B2B Customer Experience Marketing Customer 445

Retail TouchPoints

MARCH 15, 2024

The retailer also expects to begin construction on approximately 15 House of Sport locations scheduled to open throughout 2025. Dick’s also will open eight new House of Sport locations in 2024, consisting of seven relocations/conversions and one new store at Boston’s Prudential Center.

Sporting Goods 259

Sporting Goods Omnichannel Retail Customer Experience 259

Retail TouchPoints

MARCH 1, 2023

Nordstrom has a long history of curating new and emerging brands to offer an ever-evolving and relevant product assortment for our customers,” said Brian Roberts, VP of Brand Programs at Nordstrom in a statement. “We

Fashion 235

Fashion Operations Management Customer 235

Retail TouchPoints

APRIL 15, 2021

The solution provider also will build up its global product, customer success, risk intelligence and data science teams while expanding its development and engineering teams. In particular, Signifyd will accelerate its expansion in Latin America and continue its growth in EMEA.

Merchant Services 183

Merchant Services eCommerce Financial Services Payment Services 183

Retail TouchPoints

SEPTEMBER 5, 2023

billion meals by 2025. During its 2022 Holidays Without Hunger campaign, Food Lion helped its customers provide 5.4 Through Food Lion Feeds, the retailer has helped provide more than 1 billion meals since 2014 and has committed to donating 1.5 million meals to those in need.

Banking 232

Banking Events Operations Other 232

Retail TouchPoints

APRIL 4, 2023

.” The Home Depot Foundation has pledged to invest $500 million in veterans’ causes by 2025 and $50 million in training the next generation of skilled tradespeople through the Path to Pro program, which also serves as a recruitment network for Home Depot’s professional customers.

Improvements 259

Improvements Customer Customer Experience 259

Retail TouchPoints

MAY 18, 2022

Nordstrom customers will have access to an array of services at this location as visitors descend upon the town that is known as a summer haven. Taking its Nordstrom Local pop-up concept to swanky environs this year, the luxury retailer will open an 850-square-foot location in Southampton, N.Y. from May 27 through Sept. in a statement.

Apparel 245

Apparel Clothing Gifts Customer 245

Retail TouchPoints

MARCH 2, 2023

Nearly 8 million customers purchased beauty products in Sephora at Kohl’s shops last year, and Kohl’s total beauty sales increased 90% in Q4 as the concept continued to roll out chainwide. An additional 50 smaller-format Sephora shops will be open by the end of this year, with chainwide rollout set to be complete by 2025, said Kingsbury.

Gifts 194

Gifts Customer Experience Improvements Other 194

Retail TouchPoints

SEPTEMBER 20, 2023

The brand also is expanding its sustainability initiatives by using materials such as #tide ocean material , apple peel, wheat husk, waterless leather tanning processes, eco-ceramic and Leather Working Group -certified leathers to lower its carbon footprint, with a goal of having 50% of its collection made with eco-friendly components by 2025.

Shipping Labels 235

Shipping Labels Shipping Consumer Customer Experience 235

Retail TouchPoints

JANUARY 4, 2023

For customers, product selection has gone up while prices have gone down , and convenience has become king. Ecommerce can sometimes lose the experience of in-person shopping and, with it a retailer’s ability to show off its products in ways that can set a store apart from its competition. The advantages of buying online are clear.

eCommerce 236

eCommerce Omnichannel Comparison Shopping Recommendation 236

Retail TouchPoints

NOVEMBER 1, 2022

Additionally, Adore Me will serve as a growth vehicle for VS&Co and provide the retailer access to a consumer demographic that is complementary to its existing customer base. million active customers and is a Certified B Corporation, which also will help VS&Co further its sustainability goals. Adore Me serves more than 1.2

Fashion 162

Fashion Technology Definition Customer Experience 162

Retail TouchPoints

MAY 3, 2024

Grant money provided by the Ulta Beauty Charitable Foundation will bring the Jed Foundation’s evidence-based mental health and suicide prevention model to three to four local community-based youth-serving organizations through 2025.

Beauty and Health 186

Beauty and Health Improvements Retail Customer Experience 186

Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. We are committed to procuring 100% renewable electricity in our stores, offices and fulfillment centers by 2025.

Fulfillment 217

Fulfillment Jewelry Operations Technology 217

Retail TouchPoints

JULY 28, 2023

New store openings will gradually ramp up over the next few years, with plans for 80 in 2024 and then 90 a year in 2025 and beyond, until the target of 3,000 is met. “We We believe we have a robust, distinct business model in an attractive market,” said Hal Lawton, President and CEO of Tractor Supply in a statement. year-over-year to $4.18

Supplies 221

Supplies Document Improvements Customer Experience 221

Forrester eCommerce

JULY 16, 2020

These themes are already starting to play out now but will be far more prominent by 2025 and table stakes by […]. As part of our upcoming research report on the future of banking, Jacob Morgan and I have been interviewing financial services experts around the globe. Out of that research, four clear themes have emerged.

Banking 276

Banking Financial Services Customer Experience Customer 276

Retail TouchPoints

AUGUST 9, 2023

Downtown Miami In October 2009, Miami’s Downtown Development Authority (DDA) published its 2025 Downtown Master Plan, aiming to revitalize the downtown district by leveraging its iconic waterfront, elevate its Grand Boulevards and establish it as the business and cultural epicenter of the Americas.

Retail 206

Retail Arts Events Technology 206

Retail TouchPoints

FEBRUARY 17, 2022

Customers can bring in their preloved Allbirds shoes for $20 in store credit. The new recommerce program ties in closely with Allbirds’ Flight Plan, a series of sustainability commitments that include reducing the brand’s per-product carbon footprint by half by the end of 2025 and cutting it to near zero by the end of 2030.

Fashion 223

Fashion Technology Other Customer 223

365 Retail

APRIL 30, 2024

recently unveiled its innovative retail concept designed to provide an elevated shopping experience and exceptional customer service. This groundbreaking retail format, developed from detailed customer insights, includes a range of new features aimed at redefining the sneaker buying process. Foot Locker, Inc.

Accessories 65

Accessories Technology Fulfillment Improvements 65

Retail TouchPoints

DECEMBER 18, 2020

The company amended its asset-based credit facility to increase availability to $155 million due in 2025, led by Bank of America. The new capital structure will allow rue21 to accelerate strategic growth initiatives, including omnichannel enhancements to create more engaging customer experiences, according to a release from the retailer.

Specialty Retailers 162

Specialty Retailers Banking Omnichannel Operations 162