Retail TouchPoints

MAY 26, 2022

By sharing logistics assets and capabilities with others in the Quiet Platforms network, retailers and brands are able to position inventory closer to end consumers and aggregate parcel shipments to drive efficiencies and cost savings. In the last year alone the company has: Secured $1.5

Supplies 227

Supplies Department Stores Fulfillment eCommerce 227

Retail TouchPoints

FEBRUARY 3, 2023

“In recent years, what constitutes a great retail experience has changed dramatically,” said Ron Edwards, COO of Cole Haan in a statement. Our investment in Aptos ONE reflects our commitment to keeping pace with consumers’ evolving expectations. Cole Haan operates 90+ retail stores in the U.S.

Specialty Retailers 189

Specialty Retailers Point of Sale Department Stores POS 189

Retail TouchPoints

JANUARY 27, 2023

Grupo Coppel, which operates one of Mexico’s largest department stores, Coppel , as well as a major banking network in the country, has launched Coppel Access — a mobile wallet designed to provide millions of unbanked and underbanked Mexican consumers in the U.S. with mobile financial services. Developed with Grupo Coppel’s U.S.

Financial Services 147

Financial Services Payment Services Department Stores Banking 147

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Returns is just one example.” .

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Shipping Costs eCommerce Merchant Services Retail 318

RTP blog

AUGUST 30, 2019

After all, in beauty, we are talking about products that you as the consumer put on your face, quite literally. And it’s no wonder that consumers need assistance in this category. Moreover, consumers in fact expect personalization as part of their digital experiences.

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Customer Retention Department Stores Customer Experience Fashion 150

Retail TouchPoints

FEBRUARY 22, 2023

During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities. The new and exciting reality today is that consumers are eager to venture into physical spaces, especially if those spaces provide unique value.

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Omnichannel Department Stores Consumer Banking 276

Retail TouchPoints

JUNE 22, 2023

While Urban Outfitters ’ assortment is designed for consumers in their teens and early 20s, Anthropologie provides a destination for consumers’ “next generation of life,” when they’re starting careers and families, according to Chief Marketing Officer Elizabeth Preis.

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Retail TouchPoints

NOVEMBER 15, 2023

Unions Accuse REI of Unfair Labor Practices Another Seattle-based company, REI , is being targeted by two strong unions: the United Food and Commercial Workers International Union (UFCW) and the Retail, Wholesale and Department Store Union (RWDSU) with a total of 80 charges of unfair labor practices.

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Department Stores Retail Customer Customer Experience 261

Retail TouchPoints

MARCH 20, 2024

Embrace the ‘Ceremony’ of the In-Store Experience During COVID-19 shutdowns, consumers quickly got used to browsing and buying online. Now that consumers have come back into the stores, everybody really wants an experience,” Plenert said. When they go shopping, they want to be treated specially.

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Social Media Specialty Retailers Department Stores Presentation 248

Retail TouchPoints

JUNE 15, 2022

And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. For example, La Grande Epicerie in France was spotlighted as the “crème de la crème” of the French gourmet retail experience.

Omnichannel 208

Omnichannel Customer Experience Department Stores Consumer 208

Retail TouchPoints

MARCH 1, 2024

“The stronger the commitment shown by the customer, the stronger the retargeting,” said Ken Natori, President of Natori in an interview with Retail TouchPoints. That’s much more useful [data] than the first consumer. Natori’s retargeting campaigns make use of data gleaned from the on-site behavior of the consumers being retargeted.

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Social Media Department Stores Supplies Apparel 200

Retail TouchPoints

NOVEMBER 7, 2022

As consumers work to check off their holiday shopping lists, many will be flocking to physical stores. Department stores, specialty retailers and luxury brands alike will display their holiday spirit using best-in-class design and storytelling strategies to draw these shoppers in.

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Specialty Retailers Retail Department Stores Fashion 208

RTP blog

SEPTEMBER 17, 2018

Mobile has emerged as the crown jewel fueling the resurgence, as digital devices are now central to the in-store shopping experience. Improving in-store wireless coverage enhances the customer experience and boosts operational efficiencies.

Payment Services 150

Payment Services Retail Consumer Payments 150

Retail TouchPoints

MARCH 6, 2023

Two dedicated ear-piercing studios in the Paris store also showcase the service, and an in-store content creation studio invites consumers to get creative. The store will serve as a launch pad for exclusive new products and test lines, as well as hosting a steady rotation of experiential and pop-up events.

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Magazine Fashion Department Stores Jewelry 275

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). But despite the rush, retailers still have multiple opportunities to maximize both in-store sales and online conversions.

Shipping Costs 227

Shipping Costs Payment Services Merchant Services Payments 227

Retail TouchPoints

NOVEMBER 8, 2022

Kohl’s CEO Michelle Gass will leave the department store retailer to take on the newly created position of President, LS&Co., Gass is leaving Kohl’s at a challenging time for the company and for department store retail overall. reporting to Levi Strauss & Co. President and CEO Chip Bergh. Beginning Jan.

Department Stores 233

Department Stores Omnichannel Operations Retail 233

Sailthru

JUNE 13, 2018

But more than that, they illustrate the opportunity brands have to leverage their scale and modernize the customer experience. Those who are not only surviving, but thriving, in today’s complicated retail landscape understand that consumers don’t look at shopping as “I’ll buy this online and that in a store.” Census data.

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Customer Experience Payment Services Customer Payments 68

Retail TouchPoints

JULY 20, 2022

While consumer expectations have continuously shaped retailers’ strategies, tech choices and best practices, COVID-19 accelerated this rate of change. Finally, “innovative” capabilities would incorporate personalization or tailored results based on consumer context and past behaviors. The result? Social proof for products.

Omnichannel 230

Omnichannel Retail Mobile Social Media 230

Retail TouchPoints

JUNE 9, 2023

In many instances, declines occur because consumer shopping patterns shift over time. For example, malls were the hottest thing in retail for decades — until ecommerce behemoths like Amazon began eroding malls’ implicit promise of being the everything store (or stores). That’s a true private label and owned brand experience.

Department Stores 221

Department Stores Consumer Accessories Apparel 221

Retail TouchPoints

NOVEMBER 28, 2022

The Aii, which covers 186 companies across 20 industries, is based on results of a survey of more than 7,000 consumers for a shopper’s-eye view of which retailers are the most innovative. I think it also does a really good job of being able to integrate across different platforms and make it a seamless experience for the consumer. ”.

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Department Stores Consumer Consumer Goods Retail 269

Retail TouchPoints

SEPTEMBER 28, 2020

Retailers hope to “flatten the curve” of holiday sales spikes by spreading their deals out over the course of the season, preventing the queues and crowds that have traditionally descended on stores on big “deal” days such as Black Friday. The pandemic has negatively impacted the department stores’ businesses.

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Fulfillment Department Stores Shipping Costs eCommerce 294

Retail TouchPoints

NOVEMBER 6, 2023

Nordstrom’s holiday offerings span channels and stores and include: Stress-Free Services for Holiday Shoppers Nordstrom is appealing to consumers’ need for flexible fulfillment options by spotlighting its BOPIS and shipping options. Cardmembers in select markets will have access to free two-day shipping.

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Gifts Department Stores Shipping Events 182

Retail TouchPoints

APRIL 6, 2022

But while reports of the “death” of the physical store have been greatly exaggerated, it’s clear that while stores are still vital elements in the shopper journey, they will need to be rethought — and in some cases redesigned — to reflect consumers’ still-evolving preferences.

eCommerce 285

eCommerce Arts Department Stores Shipping Costs 285

Retail TouchPoints

JUNE 21, 2021

“How can we co-create the experience with them? How can we create a platform that allows them to customize the product the way they want it? One thing we know about consumers is that they are all looking for real-time customized experiences. They’re really looking for real-time personalized experiences.

Retail 250

Retail Webinar Department Stores Arts 250

Retail TouchPoints

JULY 8, 2022

Third-party marketplaces have taken over the online ecosystem — consumers are drawn to the vast product selection, price transparency and convenient delivery options leading marketplaces to become the primary vehicle for many online shoppers. A whopping 92% of U.S. mDesign. “[The The attitude was], don’t sell there, it’ll kill your brand.

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Department Stores eCommerce Consumer Customer 225

Retail TouchPoints

JULY 1, 2021

As the department store sector aims to reinvent itself for retail’s digital age, iconic retailer Neiman Marcus Group (NMG) is investing rapidly in technologies that will elevate its integrated luxury retail strategy across all channels. Some of our investments have been acquisitions, digital partnerships and platform enhancements.

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Omnichannel Technology Channel Department Stores 254

Retail TouchPoints

JANUARY 25, 2023

Over the past three years, most of us have done a lot more shopping online, so it’s easy to forget that while ecommerce is still growing, most retail commerce still happens in stores. That means brick-and-mortar is still going strong, and not just because consumers are eager to get out of the house again.

Retail 207

Retail Sporting Goods Department Stores Consumer 207

Wiser

SEPTEMBER 18, 2023

The convenience, variety, and value offered by online platforms presents a compelling proposition for consumers. As we move forward, it is essential for retailers to remain agile, leveraging data and analytics to better understand customer behavior, anticipate trends, and make informed decisions.

Electronics 148

Electronics Retail Shipping Costs Leisure 148

ESW

JUNE 27, 2023

Climate change, consumer demand and government initiatives are all shedding light on the troubling effects of fashion waste, and they are pushing for the circular economy to take its place. were secondhand, and 75% of consumers have shopped for or are open to shopping for secondhand clothing. What is the impact of these activities?

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Apparel Payment Services Clothing Fashion 78

Retail TouchPoints

JANUARY 20, 2022

In mid-2021 rumors also surfaced of plans for large-footprint department stores , although Amazon hasn’t formally announced anything along these lines. Amazon Style could be a first foray in the department store realm where the company could expand to other untouched categories at brick-and-mortar, such as homewares.

Clothing 204

Clothing Payment Services Apparel Department Stores 204

Retail TouchPoints

SEPTEMBER 22, 2020

All retail businesses felt the aftershocks of COVID-19 — whether in the form of stalled business, forced layoffs or seismic shifts in consumer behaviors. However, companies like ThirdLove were able to tap into their core competencies and find new ways to serve customer needs. Lesson 3: Plan for the worst, hope for the best.

eCommerce 240

eCommerce Department Stores Social Media Channel 240

Retail TouchPoints

FEBRUARY 28, 2022

It found that 67% of consumers believe that the best shopping experiences of the future will incorporate both human and digital channels. However, that’s not the aspect of their brands that consumers are craving today. The problem is that retailers are not taxis, and what works for the goose doesn’t always work for the gander.

Department Stores 256

Department Stores Jewelry Fulfillment Arts 256

Retail TouchPoints

JULY 27, 2021

That means more consumers are venturing out into the world — and going back into stores. Leading developers know that they need to do more than simply make consumers feel safe. also focuses on ensuring that its tenant mix reflects the evolved needs and behaviors of modern consumers.

Events 278

Events Food and Beverages Beauty and Health Small Business Retail 278

Retail TouchPoints

MARCH 3, 2023

at Family Dollar stores, but even discounters are facing cautious consumer spending and employee pay raises that aren’t expected to pay off for some time. during Q4, but they were up 0.6% at its flagship banner and up 5.8%

Department Stores 256

Department Stores Operations Gifts Fashion 256

Retail TouchPoints

NOVEMBER 23, 2020

While news of potential COVID vaccines has many retailers anticipating a return to in-store shopping in 2021, this year’s Q3 financial results show that consumers’ hunger for ecommerce shows no sign of being sated. of sales fulfilled by its stores — a sign that the retailer is ready to tackle the holiday season.

Omnichannel 186

Omnichannel Department Stores eCommerce Fulfillment 186

RetailMinded

DECEMBER 26, 2023

The backbone of retail was once built on the backs of brick-and-mortar stores but the fast rise of e-commerce broke that back. Consumer behaviors changed greatly and at an incredible pace. Factors Contributing to the Resurgence After the pandemic, consumers found a renewed interest in physical brick-and-mortar stores.

eCommerce 64

eCommerce Retail Department Stores Technology 64

ecomdash

JANUARY 22, 2019

We took a look at the latest data on consumer habits, spending trends, and shopping behavior to predict what will be the strongest influences on ecommerce in 2019. Consumer Spending is Up. Here are the specific stats: Consumer spending increased 3.5% Department store sales are down 1% from last year (despite a 0.4%

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Consumer eCommerce Retail Reference 76