Retail TouchPoints

SEPTEMBER 22, 2023

While consumers still make plenty of online purchases, analysts expect ecommerce sales to grow more moderately in the near term compared to the past few years. Meanwhile, consumers return to brick-and-mortar stores and seek omnichannel experiences. 59% of consumers expect BOPIS as a shopping option.

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Shipping Costs Omnichannel Supplies Shipping 259

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

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Consumer Omnichannel Leisure Supplies 314

Retail TouchPoints

DECEMBER 14, 2020

I would say by and large that consumer product manufacturers and retailers working in the private label space are finding ways to source products to fill the shelves,” said Melanie Nuce, SVP, Corporate Development at GS1 US during the webinar. “I Omnichannel Means One Channel, Not Two Connected Channels.

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Omnichannel Webinar Merchant Services Supplies 305

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Not surprisingly, many have found the data points to residential enclaves in and around cities where consumers live.

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Consumer Food and Beverages Retail Apparel 260

Retail TouchPoints

AUGUST 2, 2023

But contrary to pandemic-era predictions, it turns out people still want to shop in stores, and a swath of data privacy crackdowns have brought many of these rising stars back down to Earth. Three companies in the space — intimates brand ThirdLove , Shopify aggregator Win Brands Group and apparel brand U.S.

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Omnichannel Social Media Shopify Shipping Costs 242

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. Benefits stemming from omnichannel strategies also have been spreading widely across the retail enterprise.

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Fulfillment Shipping Costs Omnichannel Retail 279

Retail TouchPoints

APRIL 26, 2022

Rapid delivery services are changing the convenience store landscape by adding even more options for hungry shoppers to stock up on what they need on their own schedules. Foxtrot is taking its own approach to the rapid delivery market by embracing a fully omnichannel operation.

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Payment Services Omnichannel Shipping Costs Operations 261

Retail TouchPoints

MARCH 14, 2024

The biggest player, with 60% of the $45 billion market, is Amazon, followed by the likes of Walmart and Target, which, combined with a few other large players, are expected to take a combined 25% of the space, according to Boston Consulting Group. Kroger’s data arm is known for its detailed customer insights and omnichannel sales reporting.”

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Retail Omnichannel Consumer Channel 296

Retail TouchPoints

DECEMBER 31, 2020

Such a time of upheaval has led to a permanent, irreversible change in consumer behavior as shoppers embrace the convenience and security of ecommerce more readily. Consumer Behavior has Changed for Good. Omnichannel Approaches are the Way Forward. It is this effective omnichannel blend that will yield the most success.

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Consumer Omnichannel Customer Experience Technology 337

Retail TouchPoints

FEBRUARY 22, 2023

During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities. These consumers also have a desire to create connections with their favorite brands.

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Omnichannel Department Stores Consumer Banking 302

Retail TouchPoints

FEBRUARY 12, 2021

With COVID-19 case counts declining and vaccination efforts underway, eager consumers and retailers are both looking hopefully toward a future return to normal. The pandemic has forever altered consumer behavior, and this year in particular consumers find themselves in a kind of limbo — hope is on the horizon, but “normal” isn’t here yet.

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Consumer Omnichannel Events Customer Experience 347

RTP blog

DECEMBER 8, 2017

But retailers are flipping the script on finding value in their physical store locations. Retailers are working to get the most out of their stores rather than just closing up shop. Sephora’s new stand-alone locations will feature more in-house digital components that are optimized for a smaller physical space.

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eCommerce Shipping Costs Payment Services Retail 150

Retail TouchPoints

MAY 20, 2022

The company’s wholesale business is still thriving, but now it’s only part of an omnichannel strategy that includes ecommerce , social commerce and marketplaces. Loyalty to those stores used to be 100% — a top customer would go to Neiman Marcus for everything and not go anywhere else. And earn his stripes he has.

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Omnichannel Department Stores BigCommerce Fashion 246

Retail TouchPoints

SEPTEMBER 15, 2023

The global lifestyle apparel and accessories brand has opened its first new store since 2019 at the Cumberland Mall in Atlanta and has exceeded soft opening projections by 67.9%. The 2,000-square-foot space is the 46th True Religion store in the U.S.

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Accessories Omnichannel Apparel Mobile 260

Retail TouchPoints

OCTOBER 9, 2023

It has only been a few years since ecommerce flipped the switch on brick-and-mortar, but the use of the term doesn’t fully convey the role that retail stores play in modern business. When did you notice that your favorite store had changed? Or that Clinique and MAC makeup is now sold in certain Target stores.

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Supplies Fulfillment Retail Omnichannel 302

Retail TouchPoints

NOVEMBER 29, 2023

However, that doesn’t mean consumers don’t want to go to malls. In fact, more than 40% of adults reported visiting a mall within a two -week period in August, up from 35% at the beginning of June and 30% in the beginning of April, according to Coresight Research’s ongoing survey of 1,600 consumers. Who is the end user?

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Small Business Retail Omnichannel Consumer Retail 264

Retail TouchPoints

DECEMBER 14, 2023

in the immediate weeks following the opening; conversely, closing stores has an even greater negative impact on retailer performance, resulting in an 11.5% The latest study shows that a new store opening boosts online sales in the trade area surrounding that store by an average of 6.9% drop in sales on average.

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Department Stores Omnichannel Apparel Consumer 162

Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. Through its proprietary platform, Leap helps brands launch and operate “insights-driven retail stores.” San Francisco; Boston; Columbus, Ohio; Greenwich, Conn.;

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Operations Omnichannel Customer Experience Consumer 326

Retail TouchPoints

JULY 3, 2023

Rhode Island-based jeweler Alex and Ani reportedly closed 20 stores and vacated its headquarters in East Greenwich, according to The Providence Journal and other media outlets. ” Alex and Anni has closed all stores in its home state but will continue operating seven across the country. during the height of its operations.

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Omnichannel Operations Consumer Other 300

Retail TouchPoints

APRIL 5, 2023

GNC will revamp its brick-and-mortar stores to make them into “home bases” where its tech-driven omnichannel experience will be launched. GNC has partnered with Salesfloor to bridge GNC.com with in-store associate coaching to create an omnichannel social selling experience.

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Omnichannel POS Mobile Operations 259

Dynamic Action

DECEMBER 15, 2023

Summary In the evolving retail landscape, developing a strategic omnichannel approach is crucial to remain competitive. 81% of consumers expect brand consistency across channels, underscoring the pivotal role of omnichannel experiences in retail.

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Omnichannel Retail Social Media Demo 62

Retail TouchPoints

NOVEMBER 6, 2023

The 2,455-square-foot store has been redesigned to create an open and friendly environment for customers to not only shop but be fully immersed in the wellness experience. Movable shelving and more counter space provide plenty of real estate for GNC to feature new products and samples. ”

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Omnichannel Events Customer Customer Experience 264

Retail TouchPoints

JANUARY 5, 2022

But like any hot trend that has garnered a lot of buzz (I’m talking about you, “omnichannel”), there has been confusion about what experiential retail actually entails — and how it can be done successfully. There are so many different [retail] spaces claiming to be experiential, but you walk in and realize very quickly that they’re not.”

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Retail Omnichannel Social Media Consumer 287

Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

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Payment Services Shipping Costs Omnichannel Fulfillment 254

iVend

APRIL 17, 2023

iVend for Magento ChatGPT is used by retailers to enhance their omnichannel strategy. So how does chatGPT play a role in omnichannel retail POS? Omnichannel retail is the bringing together of multiple online and offline channels in a customer-centric approach that delivers the best possible shopping experience.

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POS Omnichannel Retail Social Media 98

Retail TouchPoints

APRIL 5, 2023

Tanger Outlets has responded to this message with urgency as it aims to engage and acquire a younger demographic of consumers. These efforts are paying off steadily for consumers, retail partners and Tanger Outlets alike. We used these spaces for people to stand up food drives, blood drives, COVID testing and even voter registration.

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Food and Beverages Operations Consumer Omnichannel 305

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. Retail TouchPoints asked experts across the store design, experience and technology realms to share the trends they believe will drive brick-and-mortar innovation.

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Sporting Goods Technology Omnichannel Operations 292

Retail TouchPoints

SEPTEMBER 15, 2021

As consumers head back to physical stores, malls and shopping centers are striving to remain relevant parts of shopper journeys that have been dramatically reshaped. At its core, “Blend Space” encourages the creation of “resilient, holistic, and human-centered retail experiences.”

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Outdoor Omnichannel Vend Multi-channel 256

Retail TouchPoints

JANUARY 4, 2022

2021 was a critical year for the direct-to-consumer (DTC) space. With consumers’ rapid shift to ecommerce channels, DTC players had to navigate surges in demand and effectively compete against a broader landscape that included their startup peers but also omnichannel behemoths. Why do you think this is?

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Retail TouchPoints

MAY 3, 2023

The retail industry is undergoing an unprecedented wave of change as global issues have affected retailer supply chains, the labor market and consumer behaviors. Sustainability has come to the fore as consumers become more conscious of how their purchases are impacting their local communities and the environment.

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Retail Supplies Omnichannel Consumer 270

Retail TouchPoints

DECEMBER 10, 2021

As the new year approaches, retailers need to think about what their expansion plans will look like and how their stores can best serve customers. “I Open Air Shopping Centers Enable Easy Omnichannel Services. One thing that’s unlikely to change in 2022 is the importance of omnichannel offerings.

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Shipping Costs Travel Omnichannel Leisure 322

Retail TouchPoints

JUNE 27, 2023

Lima-Guinehut brings more than 20 years of omnichannel experience to the role. She will lead the retailer’s global merchandising, sourcing and design strategy as well as the brand’s piercing business.

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Fashion Omnichannel Channel Operations 267

Retail TouchPoints

JANUARY 10, 2024

In this era of constant change, he believes deep anthropological study is needed if brands want to adapt and embed themselves into consumers’ hearts, minds and lives. “I You must think about how they live, and then think about the place and space. They did some more stuff in the space, but it wasn’t all about buying stuff.

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Retail Consumer Arts Information 262

Retail TouchPoints

OCTOBER 20, 2022

Mall of the Emirates has introduced a Digital Concierge WhatsApp Chat feature that allows consumers to shop the entire shopping center in-store, at home or through a mobile device. Via the Mall of the Emirates app, shoppers can reserve a space through the site’s parking section.

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Books Omnichannel Customer Fashion 275

365 Retail

NOVEMBER 28, 2022

With physical touchpoints, they seek to deliver “in real life experiences” by paying attention to in-store atmospherics and outside environmental designs. In addition to perfecting each brand touchpoint’s management, it is the liaisons that matter the most in an omnichannel context. Acknowledging the power of technology .

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Omnichannel Customer Experience Management Payment Services 98

RTP blog

JULY 8, 2019

By Jamie Crespi, Blis Direct-to-consumer brands have been wildly successful the last few years — look at makeup and skincare company Glossier, which was just valued at $1.2 And they’re not alone — a 2017 study showed that 67% of e-Commerce brands have opened physical spaces in the past several years.

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Consumer eCommerce Omnichannel Channel 150

Retail TouchPoints

JULY 27, 2021

That means more consumers are venturing out into the world — and going back into stores. Leading developers know that they need to do more than simply make consumers feel safe. Even prior to the pandemic, achieving the optimal tenant mix was a big challenge for shopping malls and mixed-use spaces.

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Events Food and Beverages Beauty and Health Small Business Retail 279