Retail TouchPoints

JULY 5, 2022

Nearly four in 10 ( 37% ) of retail decision-makers said their ecommerce business is not meeting profitability targets in the Publicis Sapient/Salesforce survey, which was conducted in partnership with Ipsos. Beyond that, 27% said ecommerce is hurting overall profitability, and 25% said their ecommerce operation was not profitable at all.

Shipping Costs 270

Shipping Costs eCommerce Retail Merchant Services 270

Retail TouchPoints

NOVEMBER 14, 2022

Additionally, by implementing an AI-powered forecasting solution, you can increase your operational efficiency and enhance customer satisfaction by proactively managing your supply chain while reducing waste and costs across your operations. Customer support. Operations. Start Realizing the Benefits of AI.

Customer Loyalty 309

Customer Loyalty Operations Improvements Customer Experience 309

ESW

SEPTEMBER 3, 2018

This series will dive into all of these considerations for brands currently operating internationally as well as those looking to do so in the near future. The Importance of Customer Data and Privacy Protection for International eCommerce: Why Should We Care? The popularity of cross-border eCommerce is on the rise.

Customer Data 84

Customer Data eCommerce Customer Consumer 84

Retail TouchPoints

DECEMBER 15, 2022

Also, it is not enough for marketers to just ‘know’ their customers; it is important for them to be one step ahead and predict what they need and how they will behave. In the current scenario, what customers expect from brands is often changing in a dynamic manner. Sachin Dev is Director of Pre-Sales and Solutioning at Algonomy.

Multi-channel 207

Multi-channel POS Customer Data Mobile 207

RetailMinded

MAY 17, 2024

Managed IT support (MIT) involves external managed service providers (MSPs) handling a company’s technology needs, including network operations, data backups, cybersecurity, and maintaining software and hardware. These services enable businesses to minimize IT expenses, boost efficiency, and focus on their primary operations.

Management 52

Management Retail Operations Customer Experience 52

ESW

SEPTEMBER 3, 2018

This series will dive into all of these considerations for brands currently operating internationally as well as those looking to do so in the near future. The Importance of Customer Data and Privacy Protection for International eCommerce: Why Should We Care? The popularity of cross-border eCommerce is on the rise.

Customer Data 60

Customer Data eCommerce Customer Consumer 60

Retail TouchPoints

JULY 10, 2023

These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. SKUs are the lifeblood of any retail operation, helping keep track of the thousands — even hundreds of thousands — of items in inventory. Assistive customer service.

Merchant Services 263

Merchant Services Shipping Costs Retail Social Media 263

Retail TouchPoints

FEBRUARY 1, 2024

Even though inflation has been easing in recent months, a majority ( 70% ) of retail CFOs say they plan to raise prices in 2024 — although 60% said the price hikes would be slight rather than significant, according to the 2024 Retail CFO Outlook Survey from consulting firm BDO.

Games 217

Games Retail Definition Management 217

Retail TouchPoints

JANUARY 24, 2023

Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points. The marketplace’s global tech, currency, translation services and call center has helped with scaling up to 200 countries. Enablement is so important.

Food and Beverages 261

Food and Beverages BigCommerce Home Furnishings PayPal 261

Retail TouchPoints

FEBRUARY 23, 2022

Additionally, 66% of retail executives who responded to design:retail’s survey indicated that they spent time and capital updating the fronts of their stores to accommodate in-store pickup experiences. Technology, operations, fixtures, displays and the overall flow of the store will “have to be thought of together and at the same time.

Fulfillment 250

Fulfillment Vend Operations Technology 250

Retail TouchPoints

FEBRUARY 2, 2021

The need for stronger, more agile supply chains was made clear during the coronavirus pandemic, after the shortages that defined its early days as many manufacturers and retailers were forced to shut down operations. The survey found that: 68% of retailers believe shoppers wanted items made in the U.S.,

Supplies 146

Supplies Webinar Hobbies Customer Data 146

Retail TouchPoints

MAY 25, 2022

This is before they even address the issue of managing customer data. Customers are also becoming more wary of the way retailers are storing their data. Businesses need to be transparent about their data protection approach and adapt existing procedures in line with digital innovation and regulatory expectation.

Customer Loyalty 271

Customer Loyalty Customer Consumer Gifts 271

Retail TouchPoints

JULY 28, 2022

In a 2019 (read, pre-pandemic) NielsenIQ global survey , 51% of consumers expressed willingness to use AR/VR to assess products. So it’s important to closely review contracts obtaining or providing virtual try-on solutions to understand exactly how data will flow between parties and how each is permitted to use and keep data.

Retail 225

Retail Customer Data Information Consumer 225

Smile.io

MAY 15, 2024

Scaling a commerce business is increasing revenue without a significant increase in operating costs. There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Retail TouchPoints

JANUARY 4, 2023

Empowering customers to quickly locate and refine items in their search reduces fatigue and makes browsing new products more engaging. Surveys show that 60% of digital sales are influenced by having a physical store nearby. And lastly, retailers should continually monitor evolving consumer preferences regarding product filters.

eCommerce 241

eCommerce Omnichannel Comparison Shopping Recommendation 241

Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems.

eCommerce 201

eCommerce Shipping Costs Retail Recommendation 201

ESW

MAY 23, 2018

Let’s take a more detailed look at some of the challenges businesses face when operating an eCommerce subscription at scale. Traditional eCommerce companies often receive credit card information each time a customer checks out. Contact us today to learn more about how Scalefast can help your company grow through subscription customers.

Payment Services 60

Payment Services Subscription Operations eCommerce 60

Retail TouchPoints

SEPTEMBER 28, 2021

“In our Rise of the Responsible Marketer report, we found that 75% of [consumers surveyed] said brands could do more to ensure the safety of their data. Soon after, Apple announced big changes to its operating systems to put privacy front and center. As Privacy Concerns Mount, Transparency and Communication Are Key.

Consumer 247

Consumer Customer Experience eCommerce Technology 247

Retail TouchPoints

AUGUST 1, 2023

In fact, Retail TouchPoints’ annual Store Design & Experience Survey found that 78% of retailers have either already implemented or plan to implement digital signage in stores over the next 24 months.

Improvements 215

Improvements Management Information Download 215

Retail TouchPoints

SEPTEMBER 20, 2022

A full two-thirds of marketers in a 2022 survey reported that direct mail was consistently delivering the best ROI of any channel they used. At the same time, modern direct mail takes advantage of the same custom audience modelling that brands are used to in digital and social.

Omnichannel 248

Omnichannel Marketing Social Media Channel 248

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Collect and Leverage First-Party Data .

Customer Loyalty 185

Customer Loyalty Customer Retail Shipping Costs 185

Algopix

JULY 13, 2023

Additionally, CRM systems help streamline customer support, enhance communication, and improve overall operational efficiency. Key Features to Look for in eCommerce CRM Systems Customer Data Management A robust eCommerce CRM system should provide comprehensive customer data management capabilities.

Payment Services 78

Payment Services eCommerce Management Customer 78

Kissmetrics

OCTOBER 7, 2021

Here data will be stored anonymously to form a middle ground where companies can obtain customer data without intrusive cookie tracking. Start Gathering First-Party Data. Third-party cookies are blocked, but marketing teams can continue to collect first-party data. 4 Tips to Prepare for Cookieless Marketing.

Marketing 264

Marketing PPC Social Media Books 264

Retail TouchPoints

JUNE 22, 2020

According to the recent PwC Consumer Intelligence Series survey of more than 5,000 consumers, 83% want more control over their data. Retailers understand by now that CCPA compliance strategies will involve internal data assessments and governance, policy development, education and technology changes.

eCommerce 162

eCommerce Retail Technology Customer Data 162

RTP blog

MARCH 19, 2018

Well, you don’t need to care, but Charles Darwin would argue you should: “It’s not the strongest of the species that survive, nor the most intelligent, it’s the one that most adapts to change.” Technology is changing the way we live, the way consumers shop and the way retailers need to operate.

Consumer 150

Consumer Retail Multi-channel Toys 150

Retail TouchPoints

DECEMBER 30, 2021

This can detect sudden changes in the types of items the customer is purchasing, new locations and devices they’re shopping from, and new average ticket value — all of which can indicate ATO fraud. Without a network of known consumer actions and behaviors, merchants have no way of knowing if a new customer is a real person or a fraud.

Merchant Services 254

Merchant Services Customer Payment Services Social Media 254

Retail TouchPoints

SEPTEMBER 28, 2020

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. Across a wide range of retailers, three trends are driving the industry’s holiday hiring strategies: The race is on for same-day delivery.

Fulfillment 297

Fulfillment Department Stores Shipping Costs eCommerce 297

Wiser

AUGUST 28, 2023

With an optimized retail assortment strategy, focusing on factors such as understanding customer preferences, analyzing market trends, and optimizing inventory management, you can significantly enhance your retail operations and drive business success. Are there any products they’d love to see in your assortment?

Retail 146

Retail Fashion Information Customer Data 146

Retail TouchPoints

FEBRUARY 27, 2023

Faced with inflation that remains uncomfortably high despite a series of interest rate hikes, just over half ( 51% ) of retailers are planning to raise product prices — at least slightly — this year, according to the 2023 BDO Retail CFO Outlook Survey. It’s the data we don’t understand that will hurt us ,” said Brown.

Supplies 205

Supplies Retail Customer Data Technology 205

lateshipment

NOVEMBER 26, 2023

The answer is: on everyone — from marketing to sales to operations and customer service. Metrics and KPIs for Post-Purchase CX Customer Satisfaction (CSAT): To measure customer satisfaction with the post-purchase experience through surveys, feedback forms, and online reviews. Are you one of such businesses?

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

RTP blog

DECEMBER 18, 2017

Enhanced Experience And Loyalty According to a Hughes Europe report , 46% of surveyed consumers stated that if faced with a store that offers free WiFi and one that wasn’t, they would choose the store with free WiFi. It’s becoming an expectation and by not providing WiFi, a retailer could actually be harming their brand reputation.

Retail 150

Retail Customer Data Information Mobile 150

GetElastic

SEPTEMBER 30, 2021

These “rules” provide a legal line that companies transacting with customers online can use to operate, but is just meeting those government mandated requirements enough? Just because companies are doing more to protect data, STATISTS recently did a study that exponential increase in data breaches since 2005.

Consumer 144

Consumer Information Fulfillment Social Media 144

RetailMinded

JUNE 3, 2023

For one, retail theft and other security issues can damage your brand reputation and lead to significant financial losses. The National Retail Federation’s (NRF) annual survey, for instance, revealed retail shrink or merchandise losses reached USD$ 94.5 billion in 2021.

Retail 98

Retail Article Other Customer Data 98

365 Retail

JULY 27, 2021

The data, which was obtained via a Censuswide survey of 4,000 online shoppers from the UK, also revealed that half of consumers (47 per cent) prefer to shop with brands they trust, and 22 per cent will pay more for the brands they trust. Angel Maldonado, Empathy.co

Consumer 52

Consumer Customer Data Operations Customer 52

RTP blog

MAY 14, 2018

Amidst this, one factor remains constant for large and small players alike: regardless of their sales strategy or business goals, they need to use customer data to arrive at better pricing decisions. In reality, the data can also be used to derive better pricing decisions in conjunction with pricing models and frameworks.

Food and Beverages 150

Food and Beverages Financial Services Presentation Banking 150

ESW

FEBRUARY 29, 2024

International customers know that and will tolerate longer delivery times. But our Global Voices survey shows that around 40% of shoppers still expect packages to arrive within a week – regardless of origin. Advances in risk mitigation, including AI-powered fraud detection, are making it harder for criminals to operate.

Payment Services 88

Payment Services eCommerce Shipping Costs Payments 88

Ecommerce Platforms

JANUARY 27, 2023

Mobile Friendliness Customers are increasingly interacting with businesses on their mobiles. In fact, as many as 62% of customers expect to be able to use live chat from their mobile devices. So, keep in mind whether the live chat tool will operate as well on mobile devices as on desktops.

Live Chat 104

Live Chat Shipping Costs Multi-channel X-cart 104