RTP blog

JULY 3, 2019

Adam Blair, Editor: Wayfair ’s non-response response to the protests by a group of its employees is classic corporate-speak: “As a retailer, it is standard practice to fulfill orders for all customers and we believe it is our business to sell to any customer who is acting within the laws of the countries within which we operate.”

B2B 150

B2B Games Operations Fulfillment 150

Smile.io

APRIL 25, 2023

They also use your past purchase history to recommend new products making personalization available to new and existing customers, alike. 5 Ecommerce Personalization Tactics to Start Today Today’s shopper wants a personalized experience. Here are 5 ecommerce personalization tactics that will improve your customer experience.

Recommendation 59

Recommendation Social Media Events Customer Retention 59

Smile.io

MARCH 28, 2023

Marriott Bonvoy has thought about the customer experience and incentivized customers to feel connected to the brand beyond their stay at a Marriott hotel. But Marriott has proved to be a good example of building a program that can instill loyalty in customers. Build a loyalty program for your ecommerce store.

Travel 46

Travel Gifts Books Recommendation 46

Smile.io

JANUARY 23, 2023

This feature of the program saves customers from buying full size products that don’t work for their skin tone, while also getting them hooked on some current must-haves (after all, you can never have too many skincare products). Start rewarding your loyal customers Build a loyalty program in minutes Get Started

Customer Retention 47

Customer Retention Social Media Customer Blog 47

Retail TouchPoints

APRIL 5, 2023

It’s a community gathering place and, in turn, it’s the responsibility of the owner and programmer of that center to make sure that it has all of those things that keep the customer there, brings them in more frequently and encourages them to stay longer. Embedded in that is the next iteration of shopping experience centers.

Food and Beverages 305

Food and Beverages Operations Consumer Omnichannel 305

GetElastic

APRIL 24, 2019

Customer experience, platform models, digital noise, oh my! So, Get Elastic reviewed the upcoming agenda and pulled out the sessions we think would have the biggest impact and give you the best take-aways to help your future plans and customer experience (CX) strategy. Please email editor@elasticpath.com.

B2B 135

B2B Multi-channel Multichannel Customer Experience 135

Inflow Insights

OCTOBER 14, 2021

Editor’s note: This blog was originally published in 2020. If you want to develop powerful B2B eCommerce strategies to attract and convert your customers, you’ll need to invest in a few key areas. It pushes other ads and search results even further down the page and away from customers’ eyes. Publish unique case studies.

B2B 107

B2B eCommerce Marketing eCommerce Marketing 107

Omnisend

MAY 3, 2023

Product upsell emails The goal of product upsell emails is to increase the average order value (AOV) of each customer by encouraging them to buy more products. By offering personalized product recommendations, brands can improve customer experience and build loyalty. Other studies show these emails have an open rate of 49.49%.

Marketing 147

Marketing Download White Paper Recommendation 147

Smile.io

MARCH 20, 2024

The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases. A recent study revealed that 90% of companies offer some sort of loyalty program.   Smile.io

Shipping Costs 77

Shipping Costs Shopify Customer Loyalty Merchant Services 77

RTP blog

APRIL 26, 2019

Put simply, it should not matter how your customers are reaching you, they should always receive the same level of service. Feedback And Analytics Collecting useful feedback and studying your analytics data is critical to improving your shopping experience. Use A/B testing.

Live Chat 150

Live Chat Payment Services Mobile Improvements 150

Omnisend

DECEMBER 12, 2023

Building personal connections through one-on-one interactions is still an unparalleled opportunity to create memorable customer experiences. Event marketing can help you build solid customer relationships and brand awareness through genuine, laid-back conversations. And what drives these? It’s event marketing.

Events 88

Events Seminar Marketing Workshop 88

Smile.io

JANUARY 30, 2023

The first step is building a presence where your target customers are, whether that’s Instagram , TikTok , or wherever they spend their time. Create customer experience-based events Lifestyle brands operate on an ideology that resonates with their customers in the hopes of becoming a recognized social phenomenon.

Social Media 72

Social Media Marketing Events Apparel 72

ROI Revolution

JUNE 7, 2018

The answer is simple… customer experience. From the beginning, they invested heavily in customer service. After a brief break, sessions returned with a presentation from Don Davis, Editor at Large of Internet Retailer. Less than 1% of overall glasses sales were online.

Mobile 100

Mobile Shipping Costs Multi-channel Presentation 100

MagentoBrain

APRIL 3, 2023

Listed below represent a few of the most important modification options: Themes: Offers a wide range of free and paid themes that you can use to customize the look and feel of your online store. Themes can be customized further using the built-in theme editor or by adding custom CSS and JavaScript.

Magento 52

Magento Payment Services eCommerce Shipping Costs 52

Smile.io

FEBRUARY 22, 2023

💗 As the digital world (and ecommerce in particular) are becoming increasingly impersonal, brands that pay attention to developing lasting, emotional connections with their customers have a huge opportunity to carve out a profitable niche for themselves. What is Omnichannel Marketing and How to Implement it for Your Ecommerce Store?

Social Media 65

Social Media Blog Omnichannel Marketing 65

BigCommerce

MAY 30, 2017

The first popup ad flashed onto the scene in the mid-’90s, and since then online marketers have weighed the downsides of using popups — annoying customers, interrupting user experience, even slowing down page speeds — with the fact that popups are really, really effective. How effective? So how effective are exit-intent delays?

Subscription 409

Subscription BigCommerce Shipping Costs Merchant Services 409

Onilab User Guides

DECEMBER 28, 2018

Nate is also the editor-in-chief at a business oriented blog Bizzmarkblog. Businesses have been using customer data to boost their marketing efforts for decades. However, observing your data by individual sources only gives you fragmented insights into your customers’ purchase journeys.

eCommerce Marketing 40

eCommerce Marketing eCommerce Marketing Social Media 40

SellBrite

SEPTEMBER 21, 2017

From there, you paint a picture of the types of customers you’re attracting from each channel. The result is a better customer experience and more successful emails. You want customers to see your email as a welcome notification. Next, segment them into groups to send each one targeted and relevant emails.

eCommerce 102

eCommerce Marketing Multi-channel Customer Retention 102

Kissmetrics

OCTOBER 26, 2020

However, sadly, studies show that only 2.2% You should give a clear overview of what your customers are buying. How do you satisfy customer needs? And what customer experience can consumers expect? Who is your target customer? Writers and editors of all kinds may derive benefit from using Grammarly.

eCommerce 303

eCommerce Improvements Shipping Costs Customer 303

RTP blog

JUNE 28, 2018

By Glenn Taylor, Senior Editor Two weeks ago when I attended Salesforce Connections in Chicago, one major theme captured my attention: it is vital to track, analyze and understand shopper data. Only 11% of 550 brands studied said they operated on a unified platform.

eCommerce 150

eCommerce Merchant Services Shopping Carts POS 150

Omnisend

DECEMBER 15, 2023

All they did was use Omnisend’s pre-made abandoned cart automation workflows and email templates to advertise to customers most likely to finish their purchase. Read the full case study here. You can choose from tried and tested email campaign templates for product promotions and edit them using Omnisend’s easy drag-and-drop editor.

Outdoor 145

Outdoor Social Media X-cart Channel 145

Omnisend

NOVEMBER 5, 2020

Because you’re communicating with customers during the most crucial points of their buying journey — the beginning and the end. Forty-one different studies found that 70% of carts are abandoned. WooCommerce marketing automation, at its core, should be customer-centric. Let’s take abandoned cart emails, for example.

WooCommerce 148

WooCommerce Marketing Omnichannel Channel 148

BigCommerce

MAY 4, 2018

UX Case Study: Modern Ecommerce Design with Exxel Outdoors. Don Davis , Editor at Large, Internet Retailer. In the age of big data, cross-channel marketing and hyper-targeted customer experiences, there is no doubt that Machine Learning is going to play a larger role for e-retailers. But the reality is more complex.

Workshop 419

Workshop Presentation Payment Services Merchant Services 419

Ecommerce Platforms

JANUARY 14, 2020

With a landing page, you can instantly showcase all of the value that your deal has to offer and drive your customers towards your checkout page. What’s more, studies consistently show just how valuable the right landing pages can be. The editor, templates and tutorials are all available. The only problem? All-in-one system.

eCommerce 173

eCommerce Merchant Services Webinar Payment Services 173

Kissmetrics

MAY 31, 2018

Your customers aren’t always online. Live events can provide a unique touchpoint for your customers that influencer marketing can’t. According to a recent study, “79% of brand respondents said they would execute more experiential programs this year compared to last.”. Your customers’ friends can soon become your new customers.

Social Media 213

Social Media Marketing Merchant Services Events 213

Kissmetrics

MAY 31, 2018

Your customers aren’t always online. Live events can provide a unique touchpoint for your customers that influencer marketing can’t. According to a recent study, “79% of brand respondents said they would execute more experiential programs this year compared to last.”. Your customers’ friends can soon become your new customers.

Social Media 201

Social Media Marketing Merchant Services Events 201

Kissmetrics

AUGUST 6, 2021

With that said, let’s dive into the five customer retention strategies you can use to grow your Ecommerce business. Understand the Customer Journey and Optimize Your Customer Experience Accordingly. One of the first steps to designing a customer retention strategy that works is to understand the customer journey.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

Smile.io

FEBRUARY 16, 2023

Nordstrom uses tiers to create an engaging customer experience with exciting rewards at every VIP level. By incorporating special reward dates and exclusive rewards into your rewards program, you can make it more valuable to existing and new customers! So give customers a reason to stick with you–you will be glad you did.

Fashion 60

Fashion Social Media Events Small Business Retail 60

BigCommerce

FEBRUARY 23, 2018

The various components involved in building out a customer loyalty program. The types of customer loyalty programs available (and their hybrids). Examples of ecommerce customer loyalty programs (with case studies). What is a Customer Loyalty Program? Let’s dive in. Provide Repeat Value. Net Promoter Score (NPS).

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Ecommerce Platforms

MARCH 18, 2023

Additionally, this landing page creator comes with everything you need to create custom experiences for your audience. You gain access to not only a sensational custom landing page builder with Wishpond, but also high-converting tools for your sales funnel, such as website popups, online forms, contests and promotions.

eCommerce 104

eCommerce Payment Services Webinar Other 104

Ecommerce Platforms

JANUARY 4, 2023

Intuitive editor and direct access to code for front-end stores. Within the Enterprise pricing package, companies can access all the tools they need for unparalleled and unique customer experiences. You’ll need to contact the team to have a custom quote created for your specific needs. commerce, Gatsby.JS

eCommerce Platforms 104

eCommerce Platforms eCommerce Merchant Services Multi-channel 104

CPC Strategy

MARCH 7, 2024

Note: Be on the lookout for Tinuiti’s Apparel Study, planned to launch in early ‘24! ” “In 2024, personalized customer experiences will take center stage on Amazon. Editor’s Note: This blog post is updated annually to reflect the current and expected trends in the year ahead.

Blog 62

Blog Shipping Costs Omnichannel Apparel 62

MagentoBrain

MAY 9, 2023

The panel is organized into logical sections, including orders, products, customers, and statistics, and features drag-and-drop functionality for quick and easy customization. It also offers a range of customization options for the storefront, including customizable themes and templates, which can be modified using a WYSIWYG editor.

eCommerce Platforms 52

eCommerce Platforms eCommerce Magento Payment Services 52

Smile.io

AUGUST 31, 2023

Create a threshold for free shipping One of the easiest ways to increase average order value is by setting a threshold that a customer must spend in order to receive free shipping. According to a study by Baymard Institute, 70.19% of online shopping carts are abandoned.

Shipping Costs 55

Shipping Costs Shipping Social Media Recommendation 55

Omnisend

MARCH 14, 2023

Sending highly relevant emails also improves customer experience, which is important for sustained business growth. You need to understand your target customers and what works for them, so test different send times and study your email engagement metrics to find the best schedule for your audience.

Recommendation 88

Recommendation Information Clothing Gifts 88

Omnisend

FEBRUARY 1, 2023

A study by HBR showed that more than 50% of customers experience post-purchase anxiety. Klaviyo Features Email builder — Drag and drop email editor with custom fields to design emails easily. Transactional emails are the perfect way to address it proactively!

eCommerce 147

eCommerce Marketing Social Media Shipping Costs 147

Smile.io

FEBRUARY 24, 2023

Retention strategy: A retention strategy is a plan designed to achieve the overall goal of retaining customers. Some examples of strategies include increasing your business’ customer experience and increasing your customer referral marketing. If you want to make good money, study customer acquisition.

Customer Retention 73

Customer Retention Customer Social Media Merchant Services 73