FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

Customer 154

Customer Payment Services Payments Other 154

Retail TouchPoints

MARCH 22, 2022

The CallisonRTKL 2022 Forecast reveals how shopping trends favoring convenience and technologies that ease decision-making for purchases are shaping the future of physical retail spaces — including retail’s role in the “15-minute city” concept and the repurposing of mall spaces.

Leisure 276

Leisure Department Stores Retail Games 276

lateshipment

MAY 6, 2023

Are you up for a simple exercise that will predict how successful your business will be? What measures do you consciously take to improve your customer’s purchase journey once they’ve hit the buy button? Before we get to the context of things, remember that the post-purchase phase takes up 50% of the overall customer experience.

Customer Experience 130

Customer Experience Customer Shipping Costs eCommerce 130

BigCommerce

SEPTEMBER 6, 2018

On the one hand, it’s an once-in-a-year opportunity to run promotions , launch new campaigns to acquire new customers , and ramp up for a long running revenue train to start the new year. This makes online businesses prone to customers’ negative feedback and god forbid, negative reviews. Don’t miss a post.

Payment Services 288

Payment Services Merchant Services Live Chat Customer 288

Forrester eCommerce

JULY 12, 2021

Once you’ve got Kubernetes in production, those predictable business continuity and disaster recovery (DR) exercises get a lot more interesting — and not necessarily in a good way. That’s why I’m focusing on the challenges of Kubernetes disaster recovery and business continuity in my recently published research.

Technology 292

Technology Customer 292

Fabric

DECEMBER 6, 2023

Real-time inventory management Old ways of keeping track of inventory often use slow technology, causing delays in knowing how much stock is available, and leading to problems like selling more than what is actually in stock (overselling) or missing sales opportunities because it seems like there’s not enough product (underselling).

Omnichannel 130

Omnichannel Multi-channel Retail eCommerce Platforms 130

Retail TouchPoints

NOVEMBER 22, 2023

In today’s rapidly evolving retail landscape, generative AI is the latest technology transforming the way retailers reach and engage shoppers. At the same time, “Christmas” continues to be among the very top customer searches on the Getty Images website — with it being #2 in 2022.

Marketing 244

Marketing Food and Beverages Retail Consumer 244

Forrester eCommerce

JANUARY 31, 2020

When starting a project like the Future of the CISO – it’s a daunting exercise. While we don’t always share the background inspiration for our research, this time it’s quite important and will shed some light on how we arrived here. When we started planning this research in 2018 and working on it in 2019, […].

Information 321

Information Technology Customer 321

Retail TouchPoints

FEBRUARY 2, 2022

In my experience, the data is what keeps retailers from making the big jump to new pricing technologies and strategies. Just like making a move to be healthier or start exercising, with data, starting small can make a huge difference. Start with the items you and your customers deem most important (KVIs – Key Value Items).

Retail 216

Retail Recommendation Outdoor Customer Data 216

GetElastic

APRIL 30, 2019

Although processes at airports are becoming more streamlined due to the introduction of innovative technological systems, travelers are still waiting over an hour on average between getting through security and boarding the plane.

Travel 162

Travel Customer Retail Leisure 162

365 Retail

MAY 12, 2023

As a shop owner, it is your responsibility to keep your store in a safe and suitable condition for customers. You can make sure that you are exercising reasonable care by implementing the appropriate risk management strategies. Any major risks should be dealt with before customers are allowed nearby.

Customer 52

Customer Management Technology Retail 52

Retail TouchPoints

JANUARY 15, 2021

Owned and produced by the Consumer Technology Association (CTA) , the virtual event featured product launches from startups to tech giants, keynotes from global industry leaders, live entertainment from Hollywood and more than 100 hours of conference programming. . “CES

Electronics 255

Electronics Banking Events Consumer 255

Retail TouchPoints

JULY 13, 2023

Compliance is how companies can easily onboard new customers and grow faster, as well as navigate through red tape to get into new markets with ready-to-go products and services. At the same time, businesses across many sectors pivoted toward offering their own payment solutions for employees and customers alike.

Merchant Services 215

Merchant Services Payment Services Payments Banking 215

Retail TouchPoints

MARCH 18, 2021

Rising to the occasion will require careful consideration of both store layouts (to keep the experience orderly and pleasant) and customer service (to minimize frustrating friction). “It’s There needs to be an up-leveling of the communication skills and customer-facing behaviors for sales associates. “It’s

Sporting Goods 290

Sporting Goods Fulfillment Demo Omnichannel 290

Retail TouchPoints

AUGUST 6, 2021

For parents who have had kids at home over the past year plus, stationary bikes provide a great outlet for exercise and a mental health break, all without having to leave kids home alone.”. The technology keeps improving, [and] products continue to become more affordable, therefore mainstream.”. Take for example shoppable video.

Outdoor 278

Outdoor Beauty and Health Electronics Apparel 278

Retail TouchPoints

JUNE 22, 2020

With CCPA requirements born out of a need for trust and data security, retailers will need pervasive policies and integrated technologies to ensure both for the consumers that hold the fate of their bottom line. This starts with a complete mapping or audit of customer data, to find out the end points of where it is collected, stored and used.

eCommerce 166

eCommerce Retail Technology Customer Data 166

365 Retail

JANUARY 9, 2023

The concept of the metaverse has been gaining traction in recent years, with companies such as Facebook and Google investing heavily in the development of virtual reality (VR) and augmented reality (AR) technologies. VR and AR technologies allow users to experience new worlds and environments in a way that is not possible in the real world.

Retail 111

Retail Games Technology Accessories 111

Retail TouchPoints

DECEMBER 14, 2021

This exercise is a critical foundation to the experience design phase. Considerations here include the type of influence you are seeking (such as wider audience reach, engagement and conversion, content creation or reigniting customer relationships), as well as who influences your most desired customers.

Social Media 307

Social Media Events Document Marketing 307

Sailthru

JULY 28, 2023

OPERATIONAL REQUIREMENTS: Operational requirements describe how the system should run, including user profiles, security, scalability, and customer support. TECHNICAL REQUIREMENTS: Technical requirements describe how the vendor and the technology stay compliant with security, privacy, and IT policies. Already in the process?

Demo 78

Demo Download Operations Recommendation 78

Retail TouchPoints

MAY 5, 2021

Propelled by new technologies and heightened consumer demand, some segments that had been slower to gain traction online finally moved into the digital fast lane — cars , adult beverages and even trees , to name just a few. The numbers speak for themselves: Online sales of alcohol in the U.S. were up 80% last year, approaching $5.6

Automotive 272

Automotive Food and Beverages eCommerce Consumer 272

iVend

AUGUST 10, 2022

iVend Retail Loyalty iVend retail technology helps retailers build strong communities. Check out how our loyalty programs drive customer advocacy. Consider an exercise clothing retailer who runs yoga classes in their brick-and-mortar store, or a kitchen equipment brand that runs cooking demonstrations.

Retail 98

Retail Customer Retention Social Media Customer Loyalty 98

Retail TouchPoints

APRIL 2, 2021

This new dynamic requires a reimaging of the standard customer relationship management (CRM) software that retailers have typically used to offer customers a basic level of personalization. Customers don’t want to be managed anymore; they want to be delighted. But what does it look like in practice? Reimagining CRM.

Retail 149

Retail Specialty Retailers Customer Loyalty Customer Experience 149

lateshipment

OCTOBER 2, 2023

Relationship marketing is the kind of marketing in which you work to retain customers and maintain long-term relationships with them. It is a well-known fact that returning customers spend a lot more than your new customers. This trust that you install in those customers, makes them spend a lot when returning.

Marketing 130

Marketing Customer Retention Channel Social Media 130

Retail TouchPoints

OCTOBER 15, 2021

Retailers need to listen to the customers who are demanding representation, or risk walking away from potential profit and alienating a new consumer base.”. As Marci noted, it’s “not just a one-off, box-ticking exercise. It all comes down to better understanding who the customer is and how we can best serve them.”

Consumer 289

Consumer Retail Merchant Services Fashion 289

lateshipment

SEPTEMBER 17, 2020

It will help if you put all hands on deck to keep them motivated to give their best to grow your eCommerce retailing business and churn out innovative ideas to prevent your customers from leaving for competitors. Exercise your best judgment. Five Ways eCommerce Retailers Can Boost Employee Morale During the COVID-19 Pandemic.

Shipping Costs 246

Shipping Costs eCommerce Retail Shipping 246

RTP blog

NOVEMBER 29, 2019

Take time to analyze the most likely scenarios that will happen during unpredictable surges in customer activity. Capacity planning: Once you’ve done a mapping exercise, you can take preventive measures to lower risks during seasonal spikes, such as by adding in more routes or redundancy into the network.

eCommerce 195

eCommerce eCommerce Marketing Shipping Costs Social Media 195

Retail TouchPoints

JULY 28, 2021

While the digital retail experience and technological innovation of customer service are evolving at warp speed, changing the urban environment and physical space is much harder to do. We also want to keep our open streets and outdoor seating and continue to ride our bikes and exercise outdoors. Will it foster new partnerships?

Food and Beverages 299

Food and Beverages Outdoor Small Business Retail Fulfillment 299

Algopix

DECEMBER 26, 2023

Thriving in the ever-evolving world of e-commerce demands an unwavering commitment to operational excellence and an acute focus on customer satisfaction. Thus, they become the linchpin for fostering customer satisfaction, a cornerstone in the establishment and perpetuation of a thriving Amazon business. A Broad Spectrum of Services 1.

eCommerce 127

eCommerce Shipping Costs Arts Fulfillment 127

RTP blog

AUGUST 31, 2018

With regulatory advancements, technological growth and generational forces constantly changing the landscape, it is a challenge for small- to mid-sized businesses (SMBs) to succeed and better serve their customers through the checkout experience. It’s a classic David versus Goliath scenario. mPOS deployments saw 24% avg. months — avg.

Merchant Services 150

Merchant Services Payment Services Small Business Retail Retail 150

iVend

MAY 20, 2024

Read more In retail, staying up to date is essential – being ahead of customer demand, implementing the latest best practice, and taking advantage of modern POS system benefits. One of the ways they can do this is by ensuring that they’re embracing integrated wine and liquor store POS technology.

POS 52

POS Payment Services Payments Small Business Retail 52

Retail TouchPoints

OCTOBER 29, 2021

The often polarizing tech mogul outlined potential metaverse applications for nearly every corner of human life, from work and play to exercise and education, complete with teleportation and holograms (no joke). Isn’t that the ultimate promise of technology? And commerce will be woven throughout it all.

Social Media 218

Social Media Games Presentation Clothing 218

GetElastic

JANUARY 30, 2020

Not be discriminated against for exercising their privacy rights. Account name, customer number, and online identifier. However, even if you’re not obligated to comply, being open and transparent about your data policies and how you care for customer data stands to increase customer confidence and engagement.

eCommerce 88

eCommerce Customer Data Information Consumer 88

Groove

MARCH 29, 2019

How do you introduce a new product upgrade to legacy customers, trial users and new prospects? In addition to the obvious financial benefit associated with achieving this goal, Final Draft aimed to use campaign touch points to connect with new and existing customers in a thoughtful and helpful way. Executive Summary. HubSpot Ads Tool.

Marketing 284

Marketing eCommerce Online Retail Customer 284

365 Retail

MAY 25, 2022

And although many of these may be invisible to consumers in the form of chatbots and automated services, they are forging the way for a new era of customer experience. Yet we’re well past the tipping point of automated conversation as a new and emerging technology. For some time, we’ve spoken of chatbots as ‘the future’.

Beauty and Health 116

Beauty and Health Information Technology Consumer 116

Retail TouchPoints

SEPTEMBER 16, 2022

And at a time when knowing and resonating with your customer is the key to survival, retail brands are hoping to get further context. Gen Z has grown up immersed in technology. Context is essentially what the Retail Influencer CEO Forum was designed to provide. Access to Community.

Social Media 315

Social Media Retail Games Consumer 315

Groove

APRIL 25, 2019

When properly executed, this exercise helps businesses evaluate a variable’s effectiveness related to the control. With advances in eCommerce and marketing technology, brands can a/b test almost any asset. Comparing these elements directly can offer better insight into what resonates with your customers. eCommerce Testing Ideas.

eCommerce 285

eCommerce Shipping Costs Recommendation Information 285

BigCommerce

MAY 25, 2017

And, as it turns out, so was technology. And technology like BigCommerce solves for the former –– where you can build a site and customize it without touching a single piece of code. Our customer base is split 50/50 for homeowners (regular consumers) and businesses (B2B). Customer experience. The Business of B2B.

B2B 419

B2B Books BigCommerce Article 419