Retail TouchPoints

OCTOBER 31, 2023

This transition from remote work to returning to the office brings new opportunities for luxury retailers as their customers now begin revisiting their wardrobe choices. Retailers’ first move should be to assess current trends, and how well they align to office culture, so they can be used to drive recommendations.

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Customer Retail Recommendation Fashion 277

Pivotree Blog

APRIL 26, 2024

By Sam Russo, Pivotree and Felix Bühner, Spryker While the state of the automotive industry has been status quo for the past few decades, change is running at Formula 1 speeds. From sci-fi to reality: Technology is transforming the automotive industry The vehicles of tomorrow will bear little resemblance to those of today.

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Automotive Arts Events Mobile 52

Smile.io

AUGUST 25, 2023

Loyalty programs are one of the best ways to build your brand community—the ultimate retention tool for businesses in any industry. From a branded explainer page, clever VIP tier names, and on-theme language such as “Rewards Designed For You”, customers know the loyalty program is closely aligned with the brand values.

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Customer Loyalty Beauty and Health Customer Food and Beverages 77

Retail TouchPoints

AUGUST 1, 2022

In brick-and-mortar stores, title III of the American Disabilities Act (ADA) mandates ramps for mobility-impaired customers or braille signs for the visually impaired. When a website or app is not accessible, customers can bring an ADA-based lawsuit against the offending company. Retail Companies Get the Most Lawsuits.

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Retail Multichannel Webinar eCommerce 277

Retail TouchPoints

JANUARY 17, 2023

And in consumer-facing businesses, a brand’s best customer may suddenly ghost them, disappearing without another word — or another purchase. When a Good Customer Relationship Goes Bad. In recent years, a customer-centric revolution has led brands to recognize the importance of understanding their best customers.

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Customer Customer Data Other Marketing 321

365 Retail

NOVEMBER 13, 2023

For example, simultaneously understanding customers, products, and orders to provide a personalised shopping recommendation. In this instance AI would have had to look at things like a customer’s past purchasing habits, ‘liked’ items, and the time spent on a webpage. AI is typically only as good as the data it is trained on.

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Retail Recommendation Technology Fashion 111

Retail TouchPoints

NOVEMBER 2, 2022

Discount Tire worked with retail experience agency ChangeUp to ideate and execute this new store concept, which gives customers a racetrack pit-crew style experience that puts them in the driver’s seat of the shopping journey. “We Customers remain in their vehicles for appointments, which tend to last 15 minutes or less.

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Automotive Customer Mobile Recommendation 260

lateshipment

FEBRUARY 6, 2024

The success of an e-commerce business depends on a lot of factors — venturing into new markets, net profits made during a quarter, rapport shared with customers and the general public, offering quality products and services, etc. Both CLV and CLTV are common acronyms for Customer Lifetime Value and are interchangeably used.

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eCommerce Customer Customer Retention Merchant Services 130

Retail TouchPoints

NOVEMBER 30, 2021

Commercial email open and click rates are on the decline, SMS/text marketing is simply offensive to customers, display ads are outright ignored, and impending privacy legislation and removal of third-party cookies will make retargeting nearly impossible. when the customer is actually shopping a given store).

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Social Media Marketing Customer Recommendation 236

Retail TouchPoints

JANUARY 5, 2024

Zero-party data is information consumers intentionally share with a brand, e.g. when taking a quiz, while first-party data is collected by the brand from interactions with its own customers. Customers willingly share information when transparency and benefits intersect, fostering trust and paving the path for respectful personalization.”

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Recommendation Consumer Information Customer 298

Retail TouchPoints

JULY 18, 2023

Revionics software allows Academy to take a customer-centric and data-driven approach to pricing,” said Govind Madhu, SVP Merchandise Planning and Allocation at Academy in a statement. Additionally, with the Revionics Markdown application, Academy can clear seasonal inventory quickly and profitably to keep its on-shelf selection fresh.

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Outdoor Customer Apparel Fulfillment 190

Optimizely

APRIL 2, 2020

Gardening/Outdoors, for example, is seeing a double-hit, with the traditional spring surge in combination with customers bringing their spring shopping online for the first time. Food & Beverage is also seeing growth, as customers shift to online buying from one of the largest brick and mortar holdouts.

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Food and Beverages Marketing Outdoor Recommendation 195

Retail TouchPoints

OCTOBER 9, 2020

The home furnishing and accent retailer, which operates 20 showrooms and 13 Ashley Home Store showroom licenses in Florida, partnered with cloud commerce provider Kibo , which offered a flexible ecommerce technology that would allow CITY Furniture to develop and support highly customized customer journeys and a fluid shopping-cart experience.

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Payments eCommerce Customer Home Furnishings 250

Kissmetrics

DECEMBER 9, 2020

Every great site has a powerful customer testimonial page. It’s formed by compelling quotes from current customers that make a product or service seem like such an obviously good idea, anyone would sign up. In fact, 92% of customers report they read online reviews before making a purchase decision. And testimonials are powerful.

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Customer Merchant Services Recommendation Channel 301

Retail TouchPoints

DECEMBER 18, 2023

The use of AI in ecommerce has uncovered numerous lessons about how modern businesses should operate and engage with their customers. Here are some key insights that can be applied to any industry building with AI. That’s why the ecommerce industry was an early adopter of AI. Multiply that by the 33.4

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Recommendation eCommerce Jewelry Document 260

Retail TouchPoints

JANUARY 24, 2022

Without customers, retail businesses grind to a halt. To keep your customers from clicking over to your competitors, it’s important to remember that the service that occurs between retail customers and employees is the most significant differentiator between companies. How high can that turnover be?

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Customer eCommerce Operations Presentation 312

Optimizely

MARCH 1, 2021

Marketers who are data-driven and thought leaders pay close attention to their most active customers. It is also important to be able to juxtapose that growth to businesses that are comparable to yours in the industry, you need to know where to find that growth, and to do so, you’ll need a very important formula. The Formula.

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Customer Recommendation Marketing eCommerce 195

Retail TouchPoints

MARCH 11, 2022

From labor shortages to supply chain disruptions, retailers are up against significant challenges that are disrupting the industry as a whole and shaking up overall measures of both customer and employee satisfaction. At the same time, the average number of brands customers purchase from has seen noticeable gains.

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Customer Retail Customer Experience Outdoor 283

Optimizely

AUGUST 6, 2020

Your customers are expert quiz-takers. A quiz with relevant content to your brand is entertaining, even informative, for your customers, and the data input is priceless for you. No matter what your industry is, you can easily create a quick quiz to solicit information from your customer base. What’s the setup?

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Customer Data Customer Events Shopify 195

Retail TouchPoints

MARCH 25, 2021

The change will be a reckoning for the advertising industry.”. The key to collecting consumer data without turning customers off is transparency and a value exchange. It’s all about a balance between good personalization and knowledge of your customer and [those customers’] very reasonable expectations around privacy,” said Anderson.

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Retail Consumer Social Media POS 264

365 Retail

FEBRUARY 7, 2024

While all the hype is one generative AI, natural language processing (NLP) is one area that immediately impacts modern industries. With its speed, NLP AI can analyze massive amounts of data and metrics from all online sources, including websites, social media, customer forums, and more.

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Games Technology Social Media Improvements 52

Smile.io

OCTOBER 6, 2023

The electronics industry is only getting bigger. Billion (USD) in 2022. ” With this growth and increasing competition, loyalty is essential for retaining customers and acquiring new ones to stay ahead of your competitors. It should walk customers through every detail of its loyalty program, including FAQs.

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Electronics Social Media Accessories Customer Loyalty 61

Smile.io

SEPTEMBER 6, 2023

From new wellness brands and fitness trends (hello cold plunge and backyard saunas) to the latest supplements, the health and wellness industry has grown exponentially in the last few years. billion in 2023.  The nutrition and supplements industry has become a very competitive place, both in retail and online.

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Subscription Social Media Shipping Costs Reference 80

Retail TouchPoints

JANUARY 15, 2024

Within the larger global market, McKinsey estimates that the retail and CPG sectors have the most to gain from AI , with potential to harness the tech and drive huge improvements in operational efficiency as well as the customer and employee experience. But many of these tasks may just represent the low-hanging AI fruit.

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Retail Customer Experience Technology Operations 310

Retail TouchPoints

APRIL 11, 2024

We are past the point of conjecture about whether AI will upend the retail industry; it already has. For the most part, retailers have deployed AI to tackle low-hanging fruit such as automated customer service chatbots, personalized content for one-to-one marketing campaigns and improved store and inventory analytics.

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Retail Mobile Consumer Operations 281

Retail TouchPoints

JANUARY 2, 2024

The real opportunity lies in using your digital product strategy as a way of improving the customer experience (CX) and finding new growth opportunities. But if you already have a digital product in market, you’re already collecting the first-party data that will tell you what your customers are searching for.

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Improvements Retail Mobile Customer Experience 244

Retail TouchPoints

SEPTEMBER 28, 2023

Todays’ customers expect seamless omnichannel shopping experiences that are highly personalized. In fact, 80% of customers say they’re more likely to purchase from brands that personalize, according to Deloitte. Mass adoption and changing customer expectations have raised the bar. What is Search Hyper-Personalization?

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Gifts eCommerce Recommendation Technology 265

UpSellIt

OCTOBER 21, 2021

New customer acquisition is a beautiful thing. By leveraging personalized solutions and targeted conversion strategies, beauty brands can shine through the saturated marketplace and turn undecided shoppers into loyal customers. The beauty industry is rooted in how a product interacts with the user’s senses. Leverage Incentives.

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Customer Recommendation Social Media Presentation 120

Retail TouchPoints

OCTOBER 1, 2021

TD Bank projects that inflation will rise in the coming months, and the more inventory you have bought and paid for, the less you and your customers will be impacted by future price hikes. The most important aspect, from an inflationary standpoint, is inventory management for the customers now,” said Nemia. What does the consumer want?”

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Banking Shipping Costs Recommendation Customer 130

Retail TouchPoints

AUGUST 10, 2023

With the help of ChatGPT and Bard, the hype around generative AI has soared over the past few months, with experts shouting daily from the mountaintops about its potential to revolutionize the retail industry. One of the most common examples of AI in the retail industry today is in the use of chatbots to provide customer support.

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Shipping Costs eCommerce Customer Experience Recommendation 239

Retail TouchPoints

AUGUST 30, 2022

In response, Davines partnered with AI-powered commerce discovery platform Coveo to develop an ecommerce strategy that compensated for the loss of its salon presence, using an AI-powered approach that personalized the customer journey and also generated “buzz” — and demand for products — via social proof. Generating Buzz Via Social Proof.

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Recommendation Mobile eCommerce Technology 277

Retail TouchPoints

JANUARY 8, 2024

One of the first criticisms leveled at online apparel sellers was customers’ inability to try products on prior to purchase — and despite many advances in technology, that fact remains a major ecommerce challenge. It also takes into account sizes bought — and kept — by similar customers for the same product or similarly fitting products.

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Apparel Beauty and Health Recommendation Fashion 147

Retail TouchPoints

MAY 3, 2023

How can companies deliver personalized ads at scale, search for new customers and conquer new markets, launch effective marketing campaigns and optimize products and brand experience? In short, how can businesses connect with their customers? I will share a customer case example that answers these questions. trillion in value.

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POS Customer Experience Customer Technology 249

Groove

FEBRUARY 16, 2024

Some of the top benefits you can look forward to when you integrate Shopify with HubSpot include: Unified Customer Data: Integrating HubSpot and Shopify ensures that information such as customer purchases, preferences, and interactions are seamlessly synchronized between the two platforms.

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Shopify Live Chat Customer Data Information 379

Retail TouchPoints

MARCH 18, 2024

Additionally, 93% of these retailers say they’re already using generative AI to support personalization of customer-facing communications like emails and product recommendations. The top three areas where retailers plan to use generative AI are in customer service, marketing and store operations. Will AI Become the New UI?

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Retail SEO Operations Consumer Goods 303

Smile.io

OCTOBER 3, 2023

The pet industry has undergone several changes in the past few years, but none more notable than the premiumization of pet supplies. Customers view their pets as part of their family and who wouldn’t want the best for their family? The pet food industry alone is expected to grow 52% to $135 billion by the end of the decade.

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Supplies Beauty and Health Social Media Accessories 63