Omnisend

MARCH 16, 2021

Have you ever received a product recommendation that just didn’t make sense? In ecommerce, you always want the message you send to be relevant to your customer. 4 Benefits of Personalized Product Recommendations for Ecommerce. Product recommendations are products that appear onsite, in emails, or in other marketing messages.

Recommendation 158

Recommendation Accessories eCommerce Shipping Costs 158

Groove

NOVEMBER 12, 2020

A customer's first impression — better yet, first experience — with a brand often makes or breaks their purchasing decision. Make a great first impression and create a positive experience for your customers by catering to their unique needs. How To Improve Customer Experience: 5 Tips. Understand who your customers are.

Customer Experience 356

Customer Experience Improvements Customer Social Media 356

Retail TouchPoints

JUNE 13, 2023

AI Chatbots With 50% of studied sites displaying some form of automated chatbot to shoppers, the incorporation of machine learning tools like ChatGPT isn’t too far behind. correctly, these chatbots can anticipate and answer customers’ most frequently asked questions, speak with brand tone and style and help remove barriers to purchase.

eCommerce 316

eCommerce Payment Services Conversion Optimization Payments 316

UpSellIt

NOVEMBER 16, 2022

Product recommendations are the new standard in ecommerce with the market size projected to reach $12 billion by 2025. Consumers expect recommendations, and their ability to boost KPIs plays a huge factor in their growing popularity. Take a look at theses six variations so your brand can strategize with confidence.

Recommendation 78

Recommendation Shipping Costs Customer Loyalty Consumer 78

Retail TouchPoints

JANUARY 15, 2024

Within the larger global market, McKinsey estimates that the retail and CPG sectors have the most to gain from AI , with potential to harness the tech and drive huge improvements in operational efficiency as well as the customer and employee experience. But many of these tasks may just represent the low-hanging AI fruit.

Retail 311

Retail Customer Experience Technology Operations 311

Retail TouchPoints

MARCH 11, 2022

From labor shortages to supply chain disruptions, retailers are up against significant challenges that are disrupting the industry as a whole and shaking up overall measures of both customer and employee satisfaction. At the same time, the average number of brands customers purchase from has seen noticeable gains.

Customer 287

Customer Retail Customer Experience Outdoor 287

Kissmetrics

DECEMBER 9, 2020

Every great site has a powerful customer testimonial page. It’s formed by compelling quotes from current customers that make a product or service seem like such an obviously good idea, anyone would sign up. In fact, 92% of customers report they read online reviews before making a purchase decision. And testimonials are powerful.

Customer 301

Customer Merchant Services Recommendation Channel 301

Retail TouchPoints

APRIL 11, 2024

In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% said it reduced operating costs. We are all used to being stalked by ads for a pair of pants we clicked on many weeks prior and seeing personalized product recommendations on Amazon and other ecommerce sites.

Retail 286

Retail Mobile Consumer Operations 286

Retail TouchPoints

JANUARY 24, 2022

Without customers, retail businesses grind to a halt. To keep your customers from clicking over to your competitors, it’s important to remember that the service that occurs between retail customers and employees is the most significant differentiator between companies. How high can that turnover be?

Customer 312

Customer eCommerce Operations Presentation 312

Omnisend

AUGUST 25, 2023

It enhances customer engagement and contributes to boosting conversion rates. Also, it expresses gratitude to recipients for connecting In addition, it offers a glimpse of the value your potential customers can expect. Source Free shipping promo SMS is a powerful incentive that resonates with customers’ desire for added value.

Shipping Costs 78

Shipping Costs Shipping Marketing Information 78

UpSellIt

MARCH 12, 2020

Offering consumers a deal is a surefire way to increase sales and create customer value. In the case study “ Unboxing Strategies for Box-Based Businesses ,” UpSellit examined whether well-timed incentives can change behavior and increase conversion rates. To read the full study, you can download it for free.

Subscription 84

Subscription Download Mobile Recommendation 84

Retail TouchPoints

MAY 1, 2024

What was once a transactional pitstop becomes a destination inviting customers to develop a deeper connection to the brands they love. By crafting a compelling story around the brand or products, retailers can forge a profound and enduring connection with customers. Visuals, sounds and textures shape moods and time spent in store.

Technology 130

Technology Arts Payments Customer Loyalty 130

Wiser

APRIL 24, 2023

Whether it’s restaurants, big chains, local businesses or anything in between, shoppers turn to ratings and the testimony of other customers to lead them in the right direction. Furthermore, 85 percent of customers say that they trust online reviews as much as personal recommendations. Why Are Customer Reviews Important?

Customer 157

Customer Social Media Consumer Recommendation 157

Retail TouchPoints

MARCH 27, 2023

Instacart also has announced four new studies with leading academic institutions and health systems examining the impact of nutrition security interventions and food-as-medicine programs on different patient groups, including those living in low-income and food-insecure households.

Recommendation 316

Recommendation Technology Management Customer 316

Smile.io

APRIL 15, 2024

Whenever a brand reconfigures its loyalty program, there’s cause for worry amongst its most loyal customers.   That’s because rewards program changes devalue the points currency more often than not, making them less enticing to loyal customers. Will my points be worth the same value? Are you changing your rewards?

Social Media 71

Social Media POS Gifts Events 71

Kissmetrics

MARCH 1, 2021

One simple yet powerful marketing tool you can use to your advantage is the Google Customer Reviews feature. That’s why getting as many reviews as possible from your customers can be one of the best things you can do for your business. Google has made that easy with Google Customer Reviews.

Customer 277

Customer Merchant Services eCommerce Social Media 277

lateshipment

JULY 17, 2020

Visitors who make it to case studies or reviews are more likely to eventually buy your product. Why focus on customer retention , and not just increasing the number of new visitors? But returning customers can become influential online ambassadors for your organization. Deliver great customer service. Think Ahead.

Customer 237

Customer Shipping Costs eCommerce Customer Retention 237

Retail TouchPoints

FEBRUARY 6, 2023

Successful retailers have put a lot of effort over the years into understanding their customers’ buying personas. They know that their customers are not monolithic. By catering to their unique characteristics during the buying process, retailers maximize revenue and customer loyalty. What are delivery personas?

Customer Loyalty 147

Customer Loyalty Improvements Customer Retail 147

Smile.io

APRIL 25, 2023

By breaking customers into distinct groups, you can use each tier to challenge shoppers to see if they can reach that next milestone. You want your most loyal customer to feel like they achieved something that others could not, and inspire your other customers to strive to get there.

Recommendation 59

Recommendation Social Media Events Customer Retention 59

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Use Omnisend’s powerful email and SMS marketing to create a superior customer experience.

Customer 88

Customer Customer Retention Social Media X-cart 88

Smile.io

JULY 5, 2023

Hyatt’s loyalty program is considered one of the best programs in the world, winning several readership awards, and always receives praise from its customers. Hyatt’s has 26 different hotel brands under its portfolio which allows them to offer more than 1,150 hotel and all-inclusive properties in 70 countries to its customers.

Travel 61

Travel Events Books Other 61

Retail TouchPoints

JULY 14, 2021

RTP: Data sharing is a key recommendation that underlies this report. RTP: So many CPG brands and suppliers are either testing or investing more in a DTC model, meaning they get to own all customer and sales data. Why is this such an issue for both parties? Is it just complacency, or a lack of the right processes and tech?

Shipping Costs 264

Shipping Costs Omnichannel Channel Recommendation 264

365 Retail

OCTOBER 10, 2022

A new study, by careers experts, StandOut CV , has analysed 784,444 customer reviews from Google Maps to reveal the best and worst cities in the UK for customer service by highlighting the frequency of positive and negative comments left by customers in each city. Cities providing the worst customer service in the UK.

Customer 105

Customer Recommendation Retail Presentation 105

Retail TouchPoints

APRIL 3, 2024

Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. consumers and retain repeat customers. Incentivizing exchanges or store credit can cater to different customer preferences, which is crucial seeing as the majority of shoppers want this flexibility.

Shipping Costs 213

Shipping Costs Shipping Labels Shipping Consumer 213

Inflow Insights

DECEMBER 20, 2021

In today’s case study, we’ll tell you about one of our clients who recently found themselves in the same situation. For this case study, the client in question is a wholesale retailer offering a variety of products across all niches and interests (think: school supplies, pet supplies, etc.).

PPC 106

PPC Supplies Channel eCommerce 106

Smile.io

JUNE 14, 2023

While it’s different than most loyalty programs we discuss, being a paid subscription model, it still has millions of loyal customers. This makes the page easily skimmable, while also providing adequate detail for prospective customers. Some customers are readers, while others are gamers. Blog Jonathan Roque 2.

Shipping Costs 56

Shipping Costs Subscription Shipping eCommerce 56

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

Customer 144

Customer Payment Services Payments Other 144

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. Additionally, 82% of B2B marketers prioritize lead generation, while 43% focus on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

UpSellIt

NOVEMBER 20, 2019

Product recommendations are one of the most important tools that your site has. However, poorly executed product recommendations can irritate shoppers and create unnecessary friction in the conversion flow. To ensure your recommendations are consistently excellent, one of the best options is a product recommendation engine.

Recommendation 62

Recommendation eCommerce Download Customer 62

Retail TouchPoints

JUNE 27, 2022

How can businesses position themselves to attract consumers and deliver an exceptional in-store experience that builds customer loyalty and drives sales? Frontline sellers hold powerful influence over customer purchasing behavior. Studies indicate that 49% of online shoppers rely on influencers while making purchasing decisions.

Retail 282

Retail Recommendation Games Consumer 282

Retail TouchPoints

JANUARY 4, 2023

For customers, product selection has gone up while prices have gone down , and convenience has become king. But businesses are discovering that digital tools can provide customers with a new way to provide a personalized and engaging shopping experience. By using high-quality images and videos of products, customers are drawn closer.

eCommerce 283

eCommerce Omnichannel Comparison Shopping Recommendation 283

Retail TouchPoints

AUGUST 30, 2022

According to a Forrester study, personalization ranked the highest among tech investments in 2021. This placement uses advanced merchandising that enables relevant upsell and cross-sell recommendations based on the item being viewed, without the need for manual merchandising. Product discovery is now a breeze for B.TECH’s customers.

Consumer Electronics 296

Consumer Electronics Electronics eCommerce Consumer 296

Canadian Special Events

MARCH 17, 2024

Welcome Gift To feature everything Newfoundland, the committee decided each delegate would receive a customized Newfoundland Chocolate Bar branded with the welcome gift sponsor logo, Tetra Tech, as well as a rock slate coaster with the CDA 25th Anniversary logo. John’s female duo recommended by a boat captain, who was also in a band.

Workshop 52

Workshop Gifts Events Travel 52

UpSellIt

OCTOBER 21, 2021

New customer acquisition is a beautiful thing. By leveraging personalized solutions and targeted conversion strategies, beauty brands can shine through the saturated marketplace and turn undecided shoppers into loyal customers. So, how can beauty brands boost new customer acquisition online? Product Recommendations.

Customer 120

Customer Recommendation Social Media Presentation 120

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. It’s another to develop strategies and procedures that meet customer expectations without damaging revenue and profits. billion in sales in Q3 2020.” Amazon set the bar.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Retail TouchPoints

OCTOBER 29, 2021

As shoppers were content with receiving customer service in real time from human retail assistants, chatbots and AI-powered virtual assistants were relegated to basic CX tasks such as recording customer feedback or for advertorial push notifications. Even in 2019, 90% of all retail purchases took place in physical stores.

Customer Loyalty 233

Customer Loyalty Recommendation Supplies POS 233

Dynamic Yield

OCTOBER 17, 2017

The post Jewelry.com Increases Revenue Across Customer Journey with Personalized Recommendations (Case Study) appeared first on Dynamic Yield. Learn how Jewelry.com optimized all stages of the purchase funnel to increase revenue per user from the homepage, product pages, and cart page.

Recommendation 28

Recommendation Customer Omnichannel 28