Retail TouchPoints

MARCH 24, 2023

” New research from a Google Cloud-commissioned Harris Poll survey found that search abandonment —when a shopper searches for a product on a retailer’s website or app but doesn’t find what they are looking for — costs retailers more than $2 trillion annually globally, and more than $234 billion in the U.S.

Shopify 301

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Liveintent

FEBRUARY 22, 2022

Of course, it’s not enough that Google has decided to do away with third-party cookies; Apple has also changed the terrain of the digital landscape with its Mail Privacy Protection (MPP). Brands have been particularly successful in using surveys to provide recommendations for products and services.

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Retail TouchPoints

MARCH 25, 2021

By 2022, regulations designed to protect consumer privacy and major technology companies will require users’ explicit permission to share and use data generated from digital interactions. is slowly following suit: California passed its own Consumer Privacy Act ( CCPA ) in 2018, and new national legislation was introduced in the U.S.

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365 Retail

MAY 10, 2024

From balancing personalisation and privacy to data gaps and more, no stone was left unturned. You can gather it by simply asking (offering some kind of incentive in return) or using tools like surveys and quizzes. How do I balance personalisation and privacy? Let’s dive in. Matthew Biboud Lubeck, VP of Amperity EMEA 1.

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White Paper Retail Information Customer Data 107

Retail TouchPoints

OCTOBER 2, 2023

The same survey reports that 41% of marketers aren’t familiar with targeting methods other than third-party cookies or IDs. “I By contrast, when Amazon saves your login info for you, and makes recommendations based on your past purchases, that’s a first-party cookie. And yet there’s a successional gap.

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Retail TouchPoints

APRIL 26, 2022

In today’s era of evolving privacy regulations — at least 38 U.S. states introduced more than 160 consumer privacy-related bills in 2021 — retailers would be remiss to not use zero-party data to engage their customers.

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Customer Retail Information Consumer 206

Retail TouchPoints

AUGUST 15, 2022

As you develop your plans for 2023, consider these recommendations, based on the 2022 survey findings: Diversify Your Marketing Mix . Ecommerce recommendations and personalized store service are widely known, but social media influencers can also help shape the narrative around product availability and demand.

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Customer Loyalty Customer Retail Shipping Costs 212

Inflow Insights

OCTOBER 4, 2021

Six months later, the outlook is not so bleak — and we’ve actually discovered a few strategies to keep Facebook ads working for your brand in this new privacy landscape. 7 Recommendations for Facebook Ads Post-iOS 14. The iOS 14 privacy changes don’t mean you have to give up on your Facebook advertising efforts.

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eCommerce Recommendation Social Media Events 112

Retail TouchPoints

AUGUST 2, 2022

The increasing importance of consumer privacy in online marketing has thrown the industry for a loop that people are still looking to recover from. Apple’s privacy changes alone resulted in a $10 billion hit to Meta’s bottom line in 2022. To get those critical insights, start by asking for them.

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Clothing Fashion Channel Information 237

Retail TouchPoints

FEBRUARY 23, 2023

Even though 45% of consumers expressed a lack of understanding of how AI technology is being implemented, 75% believe there is potential for AI to have an impact on customer experience, according to a survey by RedPoint Global. Can AI Ease Privacy and Data Usage Concerns? It’s used for one purpose.

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Retail Technology Customer Experience Consumer 257

Liveintent

SEPTEMBER 9, 2021

This fall, Apple will offer new privacy settings as a part of their upcoming releases of iOS 15, iPadOS 15, macOS Monterey, and watchOS 8, giving users more control over access to their data. In a nutshell, there are three main features that make up Apple’s latest release: Private Relay , Hide My Email , and Mail Privacy Protection.

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Information Definition Recommendation Blog 122

Retail TouchPoints

JULY 24, 2023

It’s also no secret that brands and platforms are still figuring out the best way to get their piece of this massive pie, although that’s certainly not stopping them from trying — more than 50% of the businesses surveyed by Global Payments said they plan to sell through social platforms this year.

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Retail TouchPoints

JUNE 22, 2020

However, adhering to new safety protocols may not be an easy task, according to a recent survey of more than 1,000 in-house counsel, HR professionals and C-suite executives. The survey report, titled COVID-19 Return to Work Survey Report , was conducted by the Littler law practice. As many as 59%. Yet while the U.S.

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Webinar Reference Retail Recommendation 193

Smile.io

MARCH 21, 2023

Increasing customer loyalty: The same report states that 78% of consumers will become repeat buyers and recommend products to their friends and families if the company employs personalization. Show them products according to their location or recommend items based on previously viewed pages. Track their browsing sessions.

eCommerce 69

eCommerce Shopping Carts Customer Loyalty Recommendation 69

Sailthru

JANUARY 19, 2023

It’s factors like these that are why we have commissioned our fourth consecutive annual study, surveying over 6,000 global consumers to find out the trends and attitudes in personalization, privacy, messaging, advertising, brand loyalty and the rising cost of living.

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Consumer Marketing Customer Loyalty Channel 78

Retail TouchPoints

APRIL 1, 2022

In a different vein, zero-party data is a popular buzzword in retail right now as a result of changes around privacy policies. Post-purchase is a way for brands to gather this information directly from customers at their discretion, and harness it to gain valuable insights to what consumers look for during their experience.

Retail 247

Retail Shipping Costs Fulfillment Shipping 247

Retail TouchPoints

AUGUST 12, 2020

One with the most promise is 5G — the fifth generation of wireless technology — which will be critical in evolving both the in-store and digital shopping experiences: accelerating decision-making and making shopping more convenient through tailored product recommendations, reviews and more. Finally, and most importantly: don’t wait.

Retail 274

Retail Fashion Technology Customer Experience 274

UpSellIt

JANUARY 25, 2023

Surveys, quizzes, gated content, or incentives are a common way for brands to grab this information while abiding by the new privacy laws. Dynamic product recommendations utilize AI to pull relevant products of interest for the consumer as they move through the funnel.

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Omnichannel Recommendation Information Consumer 78

UpSellIt

JANUARY 25, 2023

Surveys, quizzes, gated content, or incentives are a common way for brands to grab this information while abiding by the new privacy laws. Dynamic product recommendations utilize AI to pull relevant products of interest for the consumer as they move through the funnel.

Omnichannel 78

Omnichannel Recommendation Information Consumer 78

Liveintent

JANUARY 28, 2022

Marketers can use it to customize everything from product recommendations to email frequency, building loyalty and strengthening the customer-brand relationship in the process. Surveys are always a good bet when you need to get a sense of your customers’ behavior. Another source of zero-party data is one we all know well.

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Customer eCommerce Department Stores Information 71

Retail TouchPoints

OCTOBER 11, 2021

In fact, 76% of consumers surveyed by Kearney said they trust small businesses more than large ones. One caveat: Thomas is careful to point out that these results are likely a bit aspirational — consumers like the idea of supporting local institutions and thus tend to respond to surveys more out of intention than actual action.

Consumer 147

Consumer Small Business Retail Customer Definition 147

Kissmetrics

SEPTEMBER 3, 2021

With more than 50 percent of survey respondents copping to checking their email in excess of ten times a day, it’s no wonder that email marketing is an easy way to try to reach your target audience. Some common (and growing) opportunities for personalization include: targeted emails custom video messages product recommendations social media.

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Marketing Leisure Reference Consumer 278

Smile.io

MAY 15, 2024

When they recommend your product, customers are primed to expect it and are more likely to convert or at least remember your brand.    💗 33% of Gen Z and Millennial consumers completely trust influencer brand and product recommendations. 

Payment Services 46

Payment Services Merchant Services eCommerce Payments 46

Liveintent

AUGUST 19, 2021

Those include: Offline data sources like in-store purchases, loyalty cards, and customer service centers Online data sources like website and app interactions, eCommerce purchase data, survey responses, social and email engagements. The customer receives a helpful recommendation and the brand receives a high-quality lead.

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Channel Information Events Recommendation 127

Ecommerce Platforms

JANUARY 4, 2019

Online stores do not have a retail clerk who can recommend products based on your interests, tastes, and preferences. You’ll find recommended products based on your past purchases, ads tailored to your search history, and marketing copy speaking directly to you. Personalization and Customer Engagement. trillion by 2020.

eCommerce 223

eCommerce Payment Services B2B BigCommerce 223

Kibo

JULY 21, 2022

Even though both approaches lead to sales (nearly 70% of respondents in a 2021 CouponFollow survey said they bought something from a retailer’s website after clicking on a social ad), social commerce is focused on the sale itself happening within a given social platform. The cure for social commerce mistrust.

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Merchant Services Payment Services Social Media Retail 93

GetElastic

JULY 20, 2017

Other surveys (and everyday experience) also show that people are willing to pay more for a brand that consistently delivers and delights. “We Know and Respect your Market Use data to anticipate what people want, but assure them that their privacy is protected. We are riding an “experience business” wave. How do you tread that line?

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Customer Experience Technology Social Media Demo 140

Kissmetrics

NOVEMBER 3, 2021

You can also use personalization to improve search query results, provide personalized product recommendations, and enhance product attributes for improved categorization. That’s why 51 percent of consumers trust user images over brand creatives, according to a survey by Olapic and Cite Research. Optimize Prices.

Marketing 266

Marketing eCommerce Social Media Automotive 266

Kissmetrics

NOVEMBER 23, 2020

Respondents to a survey called Posting Into the Void reported four general types of shadowbans: a username or hashtag not showing up in search suggestions a decrease in follower engagement certain features (e.g. You’ll need to respect others’ privacy and intellectual property.

Social Media 363

Social Media Other Definition Information 363

Ecommerce Platforms

FEBRUARY 9, 2023

On the other hand, brands need spokespeople (with a relevant audience) to talk about and recommend their products. Agree to the terms of service from Shopify Collabs, and the Privacy Policy from Shopify. Step 5: Make a Survey There’s even a step to create a short survey. Click Next when you’re done with the survey.

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Shopify Merchant Services Payments Gifts 104

Ecommerce Platforms

JANUARY 27, 2023

On top of that, live chat software usually makes it easy for customer support agents to send links to help articles or product recommendations. Product recommendations based on your visitor's data. So, the best live chat software should provide security features to ensure complete privacy for your customers.

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Live Chat Shipping Costs Multi-channel X-cart 104

Kissmetrics

DECEMBER 27, 2021

Here are some of the most common strategies cybersecurity experts recommend watching out for: Phishing. In fact, data shows nearly half of the security professionals surveyed say ransomware and malware pose the biggest IT risks, so businesses should be extra careful to protect themselves against such cyber threats.

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Payment Services Information Banking Other 275

BigCommerce

SEPTEMBER 12, 2017

A 2017 point-of-sale solutions survey of 1,164 U.S. 38% of rural shoppers cite strong concerns about online privacy. Almost a quarter of online shoppers (23%) are influenced by social media recommendations. 23% of shoppers are influenced by social media recommendations/reviews. Recommended Posts.

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eCommerce Beauty and Health Social Media Customer 420

Liveintent

MAY 3, 2022

With Google Chrome’s third-party cookie deprecation still on the horizon and Apple rolling out new privacy protection features like they’re going out of style, publishers of all sizes — from The New York Times to niche blogs — are realizing the importance of gathering information from owned and operated channels like email. .

Travel 62

Travel Operations Blog Fashion 62

RetailMinded

JULY 29, 2023

Digital Privacy and Security: Amid the growing cases of cybercrimes, customer apprehensions regarding their data security during shopping have escalated significantly. Finally, it would be good for indie retailers to leverage customer insights from surveys and other sources to understand customer needs and wants.

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

Digital Privacy and Security: Amid the growing cases of cybercrimes, customer apprehensions regarding their data security during shopping have escalated significantly. Finally, it would be good for indie retailers to leverage customer insights from surveys and other sources to understand customer needs and wants.

Payment Services 52

Payment Services Consumer Retail Social Media 52

Payoneer

JULY 9, 2019

According to data from the 2019 AFP Payments Fraud Survey , 82 percent of companies were targets of payments fraud last year. And the Merchant Risk Council (MRC)’s 2019 Global Fraud Survey Results show that 96% of all eCommerce businesses report experiencing fraud attacks. Data Security Risks and Recommendations.

Merchant Services 37

Merchant Services Payment Services Social Media Information 37