Retail TouchPoints

SEPTEMBER 16, 2021

For consumers, creators and retailers alike, sifting through the ever-changing array of functionalities across platforms is still fraught with misfires, miscommunications and mistrust. There’s no time to waste, because consumers are already there. In 2010 , adults in the U.S. earning $26.97 billion in sales in 2020.

Consumer 289

Consumer Social Media Retail Multi-channel 289

Retail TouchPoints

APRIL 9, 2024

That’s expressing appreciation for loyalty: A customized experience and a personal touch that goes above and beyond, which has forever made me a brand advocate. But now consumers want intangible benefits, including tailored experiences. Some things to think through: What are the customers’ needs?

Merchant Services 227

Merchant Services Travel Management Consumer 227

Retail TouchPoints

DECEMBER 20, 2023

The Federal Trade Commission (FTC) has prohibited Rite Aid from using facial recognition technology in its stores, claiming the retailer failed to implement reasonable security procedures and prevent harm to consumers.

Technology 239

Technology Information Consumer Other 239

Retail TouchPoints

MARCH 11, 2024

Gen Z consumers are neither easy to define nor predictable in their shopping habits. The consumer cohort born between 1996 or 1997 and 2010 and 2020 (there is no complete agreement here) is hard to read and reach because they are a product of the world they have been born into, one where change is constant, frequent and often unexpected.

Department Stores 236

Department Stores Consumer B2B Banking 236

Retail TouchPoints

JUNE 16, 2022

Internet of Things (IoT) technology and devices have been changing the nature of user experience for some time, as consumers gradually adopt mobile app-controlled technology like smart lighting, connected thermostats, home security systems and doorbell alerts. More Customers Will Embrace Connected Experiences.

Mobile 277

Mobile Vend Customer Experience Technology 277

Retail TouchPoints

NOVEMBER 30, 2022

Since the merger was first announced in October it has faced steady pushback from consumer groups and legal entities, with opponents claiming that combining the two largest supermarket chains in the U.S. would be detrimental to both consumers and the companies’ employees. supermarkets that compete directly with each other.

Supplies 222

Supplies Consumer Online Retail Customer Experience 222

Retail TouchPoints

FEBRUARY 13, 2024

Upon close, we expect the new Wish platform will have an improved customer experience through increased product assortment and merchant selection. Writing on the Wall: New Competitors Put Pressure on Wish When it debuted back in 2010, Wish was the only game in town when it came to manufacturer-direct discount shopping apps.

eCommerce Platforms 182

eCommerce Platforms eCommerce Merchant Services Operations 182

Retail TouchPoints

AUGUST 25, 2023

Every few decades, retail brands discover a new way to connect with consumers. The early 2000s saw the beginning of an online media push that brought standardized content from one brand to many consumers. Having a direct line with consumers via D2R provides brands with first-party retail data in a whole new way.

Retail 232

Retail Social Media Consumer Channel 232

Retail TouchPoints

AUGUST 29, 2023

Today’s consumers rely on their smartphones for, well, just about everything, and Verizon recognizes just how important that connection is. That’s why the retailer and mobile service provider uses multiple technology solutions to create a personalized shopping experience at scale.

Payment Services 221

Payment Services Omnichannel POS Mobile 221

Retail TouchPoints

AUGUST 11, 2022

“People love a comeback story, and I really believe there is something here [at Wish] — there is a value proposition and [an opportunity] to align with consumers. Most consumers have no idea that they were going to buy the item that they actually bought [on Wish]. In my mind there is also a limited amount of competition.

Merchant Services 228

Merchant Services Shipping Costs Payments Consumer 228

Retail TouchPoints

AUGUST 7, 2023

When it debuted back in 2010, Wish was the only game in town as far as manufacturer-direct discount shopping apps went. Temu also operates as a manufacturer-to-consumer marketplace and offers a wide range of merchandise, from homewares to apparel. followed by former #1 Shein , now bumped down to the #2 position. (It

Shipping Costs 200

Shipping Costs Merchant Services Payment Services Shipping 200

365 Retail

MARCH 5, 2024

Impact on supply chains Social Commerce represents a new direct to consumer sales channel opening up for retailers, and one that should certainly not be overlooked in terms of fulfilment strategies and the shopping experiences it provides customers with.

eCommerce 69

eCommerce Retail Supplies Social Media 69

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

Omnichannel 255

Omnichannel eCommerce POS Operations 255

Retail TouchPoints

SEPTEMBER 2, 2020

Below, Zachariassen reflects on the evolution of the online wine market, how consumer needs and behaviors are changing, and how Vivino plans to maintain competitive momentum. Retail TouchPoints (RTP): What areas of the customer experience do you believe makes Vivino stand out? region, grape and even by food pairing.

Food and Beverages 228

Food and Beverages Merchant Services eCommerce Shipping Costs 228

ESW

JULY 16, 2018

Consumers are demanding a better customer experience, and companies — big and small, old and new — are scrambling to deliver experiences in a way that meet customer expectations. Today’s brands are building their own stores and creating direct channels to get closer to the consumer.

Consumer 84

Consumer eCommerce Social Media Channel 84

BigCommerce

JANUARY 30, 2018

This means that faster loading sites will benefit from improved visibility (Google started using site speed in desktop web search rankings in 2010). Improving Page Performance Without Compromising Customer Experience. consumers also say they expect compelling product images when shopping online. 78% of U.S.

BigCommerce 279

BigCommerce Management Mobile Conversion Optimization 279

BigCommerce

MAY 25, 2017

I started my current business, Flexfire LEDs , in 2010. Prior to 2010, starting an online business was near impossible. Our customer base is split 50/50 for homeowners (regular consumers) and businesses (B2B). Our customer base is split 50/50 for homeowners (regular consumers) and businesses (B2B).

B2B 419

B2B Books BigCommerce Article 419

365 Retail

MAY 23, 2024

As consumers, particularly younger generations, increasingly look to platforms like TikTok for shopping inspiration and unique finds, the lines between content consumption and commerce are blurring. And how might it reshape retail experiences and consumer mindsets? We tapped industry insiders to unpack the deeper implications.

eCommerce 52

eCommerce Social Media Fashion Presentation 52

BigCommerce

AUGUST 10, 2018

Outside of the B2B scope, the main purpose of this strategy is to build a brand with high customer lifetime value, i.e. a fantastic customer experience from awareness through retention. And you’ll need a whole lot more than just a checkout experience. You’ll need a full funnel customer experience.

eCommerce 365

eCommerce WooCommerce BigCommerce Download 365

RTP blog

AUGUST 17, 2018

The subscription economy has been making waves since 2010, when Birchbox debuted a subscription box that quickly gained popularity. Now, the space holds fierce competition, with hundreds of companies vying for customers across a wide range of industry verticals, from clothing to beauty to meal kits.

Subscription 150

Subscription Payment Services Small Business Retail eCommerce 150

Retail TouchPoints

JUNE 23, 2022

Consumers have moved on to a very digitally led lifestyle and mindset, whereas the retail industry, at least many legacy retailers, still think of digital commerce as separate from store commerce. . This strategy could hold water. And governance consultant Diligent expects investor activism to increase again in 2022.

eCommerce 258

eCommerce Omnichannel Channel Department Stores 258

Retail TouchPoints

AUGUST 22, 2022

We share a lot of the data and we move consumers into their full-price environment ,” explained Grover. “I’ve And because we’re marketing to a different consumer, we open up our customers to their brands. It’s a very symbiotic relationship that no other marketplace does today, not a single one.”.

Shipping Costs 246

Shipping Costs Fulfillment eCommerce Consumer 246

GetElastic

SEPTEMBER 1, 2021

Some of the key B2B consumer trends we’re seeing today include: Online shopping is here to stay and customers are showing preferences for digital self-service. B2B buyers expect personalization experiences and are even willing to pay more. Company to consumer messaging. Customer chat. Easy to use product catalog.

B2B 147

B2B eCommerce B2C Payment Services 147

Ecommerce Platforms

JULY 7, 2021

The company emerged in 2010 when the founder discovered that there weren’t any truly effective ways to sell digital products straight from a website. SendOwl Review: A Beautiful Customer Experience. SendOwl allows you to offer an easy buying experience. We'll explore that below.

Payment Services 197

Payment Services Payments Subscription eCommerce Platforms 197

BigCommerce

MARCH 30, 2018

Heralded as the newest, greatest ecommerce strategy beginning around 2010, subscription box services like BirchBox, Trunk Club and Dollar Shave Club have not only made headlines – they’ve made billions. In general, there are 3 types of subscription ecommerce services: Replenishment: 32% of consumer subscribe for replenishment.

Subscription 345

Subscription Payments eCommerce Payment Services 345

Retail TouchPoints

JUNE 8, 2020

Additionally, financial crises actually lead to growth in the franchise business, because you have a lot of upper-middle-market executives who get laid off, or have had enough of the corporate life and decide to invest in their own business, and we saw that happen in 2009-2010. Leff: That’s the strength of franchising.

Gifts 166

Gifts Operations Webinar Customer Loyalty 166

Steve Dennis

OCTOBER 1, 2017

Free shipping was virtually ubiquitous during the 2010 holiday season. Free shipping of online orders, once reserved for special promotional periods and often limited to higher order values, is fast becoming a basic consumer expectation. Among traditional retailers the degree and frequency of deals was escalating.

Shipping Costs 89

Shipping Costs Shipping Customer Experience Retail 89

Kissmetrics

APRIL 12, 2021

Nielsen research on consumer trust in marketing shows that 92% of consumers trust recommendations they get from friends and family, while 70% of shoppers trust opinions from other consumers that are published online, such as reviews. Apple understands that technology consumers often get overwhelmed. It’s called unboxing.

Marketing 356

Marketing Social Media PPC Customer 356

Talkoot

NOVEMBER 20, 2023

However, in the near term, consumers have tightened their belts, and are prioritizing costs over loyalty as inflation fears loom while still expecting good service from brands. A survey by Alix Partners found that: About 60% of customers will switch shoe brands if they get a cheaper alternative.

Marketing 78

Marketing Demo Shipping Costs Multi-channel 78

Pivotree Blog

JUNE 14, 2022

commercetools is the leading product portfolio of highly customized experiences for next-generation B2C and B2B commerce. Pivotree helps retailers and brand manufacturers reinvent Direct-to-Consumer (D2C), B2B, and B2B2C business models leveraging its portfolio of commerce, data management, supply chain, and digital solutions.

B2C 52

B2C Customer B2B Telecommunications 52

Dynamic Action

JANUARY 30, 2018

the consumer has changed, and their expectations continue to change, rapidly.’. . US retailers will prioritise customers to boost revenue. We expect that total US retail sales, bolstered by strong consumer confidence, will continue to grow: Since 2010, annual growth for total US retail has ranged from 2% to 5%.2

Retail 48

Retail Internet Retail Apparel Recommendation 48

Kissmetrics

APRIL 23, 2021

No matter the size of your business, people are talking about you, including prospects, customers, clients, and their friends. They are tweeting about your latest product, leaving a comment on your blog, posting a Facebook update about their customer experience, and much more. Being open does not come without a price.

Definition 362

Definition Management Social Media SEO 362

BigCommerce

APRIL 3, 2018

mobile consumer survey results , Americans check their phone 47x per day. What both Google and consumers consider a mobile-first experience (i.e. While not a mobile-first approach, it’s definitely a step closer to giving mobile visitors the custom experience they need. When was the last time you checked your phone?

Mobile 419

Mobile SEO Mobile eCommerce eCommerce 419

Smile.io

FEBRUARY 7, 2023

To the now looming recession and an increase in prices of everyday goods and services that every consumer is feeling. However, this doesn’t mean that consumers are not spending. Consumers are spending across industries. Shipping is where there are a lot more options and flexibility in what brands can give their customers.”

eCommerce 96

eCommerce Shipping Costs Merchant Services Social Media 96

ROI Revolution

JUNE 7, 2018

Their goal from the beginning was to produce their own brand of high quality glasses, sold directly to consumers online, exclusively through their website. At the time (2010), this was unheard of. The answer is simple… customer experience. From the beginning, they invested heavily in customer service.

Mobile 100

Mobile Shipping Costs Multi-channel Presentation 100

RTP blog

AUGUST 4, 2017

When Starbucks announced its decision to offer WiFi in June of 2010, then Chief Information Officer Stephen Gillett said: “We expect this to be a very versatile tool for people who are using Starbucks for what we call the third place, between home and work.” increase in EBITA. increase in sales. Think about your own behaviors for a moment.

Games 60

Games Customer Loyalty POS Document 60

FastSpring

JUNE 19, 2019

We’re Personalizing Customer Experiences More Than Ever Before. Companies are farming more data than ever before to try and find out what their customers are looking for in a product or service. Surprisingly, the report found consumers are happy to hand over their data if it meant a more personalized experience with a brand.

Payment Services 79

Payment Services Banking Payments Financial Services 79