Retail TouchPoints

AUGUST 9, 2023

John Lewis Partnership , operator of the John Lewis and Waitrose brands, will migrate more of its technology to Google Cloud as it seeks to take advantage of advances in AI, machine learning and loyalty program support.

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Fashion Technology Recommendation Operations 226

Retail TouchPoints

JULY 21, 2020

The uncertainty created by COVID-19 and the gradually loosening lockdowns mean it’s harder than ever for online retailers to know how and where to focus their energies when it comes to search. This change is due to hit in 2021, to give businesses that are currently focused on the impact of the pandemic time to prepare. .

Online Retail 191

Online Retail SEO eCommerce Retail 191

Retail TouchPoints

SEPTEMBER 13, 2021

“Helping customers in their online shopping journey is a major advantage in today’s online retail market,” said Richard Adams, VP of Digital Experience at JCPenney in a statement. Then in May 2021, the company announced it was cutting 650 jobs , approximately 1.5% of its workforce.

Games 261

Games Improvements Operations eCommerce 261

lateshipment

AUGUST 16, 2021

A sigh of relief for retailers and huge expectations for retailers towards the Holiday season as the eCommerce industry has looked good so far in 2021. However, with no such leash on the spending capacity, total US Holiday retail sales in 2021 are predicted to rise 2.7% billion, accounting for a record 18.9%

Shipping Costs 130

Shipping Costs Shipping Marketing Small Business Retail 130

Retail TouchPoints

JANUARY 20, 2023

Even more impressive, eMarketer expects it to nearly double, from $31 billion in 2021 to more than $61 billion by the end of 2024, when it will account for almost 20% of digital advertising spend. The question to ponder is how other marketplaces will compete with Amazon in particular as retail media becomes increasingly competitive.

Retail 277

Retail Sporting Goods eCommerce Platforms Supplies 277

Retail TouchPoints

AUGUST 4, 2022

While many holiday shoppers favor online experiences to avoid waiting in endless checkout lines or battling over parking spaces, many now face competition from a new challenger: automated bad bots. In 2021, an analysis of web traffic data by Imperva Threat Research revealed that four out of every 10 shoppers on a retail site were not human.

Customer Experience 277

Customer Experience Customer Gifts Management 277

Retail TouchPoints

MAY 17, 2021

With the speed of vaccine rollouts indicating that Zoom classes won’t be front and center for the new school year, the back-to-school (BTS) shopping season of 2021 will be unlike any other. Retailers aren’t completely unprepared for this, of course. The greatest question in retail this BTS season is, “how will shoppers behave?”

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eCommerce Retail Apparel Clothing 171

Retail TouchPoints

MAY 22, 2023

The largest increase took place from 2021 to 2022 when shoplifting complaints increased 44% year-over-year to reach almost 64,000 , many of which were committed by organized theft rings , according to New York State Assemblymember Jenifer Rajkumar in a statement.

Small Business Retail 279

Small Business Retail Retail Events Operations 279

Korona

JULY 2, 2021

Is this the “Retail Apocalypse” or an opportunity to build another retail channel? In the US, the COVID-19 pandemic required about 60% of all retail stores to briefly shut down their brick and mortar operations. Additionally, retailers have seen a 70% decline in consumer spending on “non-essential” items.

Online Retail 52

Online Retail Social Media eCommerce Payment Services 52

ROI Revolution

APRIL 6, 2021

Published April 6, 2021. Postponed from September 2020, Google’s revised deadline for moving to sites to mobile-first indexing was March 2021. With the rapid shifts that took place last year, 2021 will be about finding ways to reach wary consumers and filling your marketing toolbox with innovative strategies to stand out.

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SEO Document Mobile Blog 78

ROI Revolution

MARCH 24, 2021

Published April 6, 2021. Postponed from September 2020, Google’s revised deadline for moving to sites to mobile-first indexing was March 2021. With the rapid shifts that took place last year, 2021 will be about finding ways to reach wary consumers and filling your marketing toolbox with innovative strategies to stand out.

SEO 78

SEO Document Mobile Blog 78

Retail TouchPoints

SEPTEMBER 12, 2022

Retail bot attacks like this are becoming increasingly common. Bot traffic jumped 106% year-over-year in 2021. Almost 30% of online retail traffic is now bots. 2021 saw bot traffic grow 5.5 And every day it gets harder for genuine customers to buy in-demand products directly from online retailers.

Retail 275

Retail Beauty and Health eCommerce Social Media 275

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Listen to the session on demand.

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Consumer Payment Services Fulfillment Multi-channel 146

Retail TouchPoints

JULY 12, 2021

ASOS acquired the Topshop brand portfolio from Arcadia Group in February 2021. . department store chain and British online retailer aim to “redefine the traditional retail/wholesale model.”. since 2012 when it became the first retailer to bring the brand to the U.S.

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Multi-channel Multichannel Department Stores Fashion 264

Kibo

FEBRUARY 28, 2022

The 2021 holiday shopping season was historic, in that it was the culmination of two years of accelerated trends, shifting consumer behaviors, and omnichannel shopping realities that have emerged since the start of the pandemic. Online holiday shopping sales surpass $200 billion. The widespread availability of vaccines in the U.S.,

Merchant Services 62

Merchant Services Payment Services Order Fulfillment Retail 62

Retail TouchPoints

AUGUST 5, 2022

Online fraud cost digital commerce merchants $27 billion in 2021 , so it’s no surprise that retailers have redoubled their focus on eliminating these threats. Traditional retailers with digital commerce operations compete head-to-head with online retailers for demanding customers.

Merchant Services 277

Merchant Services Shipping Costs Payments Payment Services 277

Retail TouchPoints

DECEMBER 30, 2021

Account takeover fraud, which is driven by impostor scams, increased by 50%, with no signs of slowing down in 2021. The 2021 Javelin Identity Fraud Study includes findings on identity fraud scam approaches that criminals use on each generation: Baby Boomers. Consumers in every age bracket are in fraudsters’ sights.

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Merchant Services Customer Payment Services Social Media 291

Retail TouchPoints

JUNE 14, 2021

The NRF has high hopes for the retail industry as we emerge from the pandemic and shoppers return to in-person experiences. As they do, corporate responsibility is expected to once again take the spotlight, according to panelists on the State of Retail and the Consumer 2021 webinar.

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Webinar Retail Consumer Events 278

Ecommerce Platforms

OCTOBER 4, 2022

In North America alone, false refund claims made to ecommerce retailers accounted for a staggering 29% of fraud losses in 2021. They offer solutions for small to enterprise-sized businesses and focus on online dispute management. On top of that, chargeback fraudsters often use false identities to make other claims.

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Merchant Services Payment Services Banking Payments 195

Retail TouchPoints

JANUARY 24, 2022

This is especially important for ecommerce businesses, because consumers have thousands of online retailers available at their fingertips. Research puts the retail worker churn at about 67% before the pandemic. Put in perspective, that’s the biggest monthly flight rate for retail workers in more than 20 years.

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Customer eCommerce Operations Presentation 312

eCommerceFuel

APRIL 28, 2021

Lower operating costs. Many online retail stores can get customers outside their localities and their country of residence. This is what Specialized , an online mountain bike retailer has been able to achieve with their products available globally. Lower Operating Costs. Analyzing consumer behavior.

Shipping Costs 56

Shipping Costs eCommerce Small Business Retail Payment Services 56

Retail TouchPoints

AUGUST 10, 2021

Rite Aid Chief Retail Officer Andrew Persaud will discuss how the retailer’s reimagining of the traditional store experience has created closer connections with its customers. These are just a sampling of the sessions that fill the retailX 2021 agenda. At Chicago’s McCormick Place, Aug. We hope to see you there!

Events 264

Events Supplies Omnichannel Consumer 264

Retail TouchPoints

AUGUST 31, 2021

Analyzing data from an operational dashboard. AI helps make decisions, but store owners can also identify additional products that could be of interest to customers and offer sales potential from operation dashboard analytics and reports. billion in sales by the end of this year (2021). A Cashierless Experience.

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Improvements Online Retail Operations Technology 218

Retail TouchPoints

AUGUST 2, 2023

Since 2021, states and the federal government have been pushing to provide consumers with more information about the parties with whom they transact. While there are also state INFORM Acts, the federal law sets the bar with the strictest requirements, though fines can be assessed at both federal and state levels. Who Must Comply?

Information 227

Information Customer Retail Electronics 227

Korona

JANUARY 11, 2022

The retail industry is booming like never before despite the turmoil caused by the COVID-19 pandemic. In fact, the National Retail Federation estimated that retail sales exceeded $4.44 trillion in 2021. In 2022, global retail sales are expected to reach $26.69 Cutting Running Costs in Retail Stores.

Small Business Retail 52

Small Business Retail POS Blog Shipping Costs 52

ROI Revolution

JANUARY 5, 2021

Updated January 5, 2021. From the completely unexpected impacts of the coronavirus on ecommerce to the twists and turns of Amazon Prime Day 2020 , 2020 introduced a mix of obstacles and opportunities for all brands and retailers. Online retail grew 49% YoY from Oct. Total YoY retail sales declined 19.1%

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eCommerce Shipping Costs Toys Payments 78

Retail TouchPoints

OCTOBER 14, 2020

Many companies have seemingly been flying blind the past several months, attempting to weather the fallout from our COVID-19 new normal and pivot their operations in response to our anticipated next normal. For retailers and brands, this situation is systematically changing how their industry operates. Learn from Big-Box Retail.

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Fulfillment Supplies Omnichannel Operations 235

365 Retail

MAY 21, 2021

It means retail sales have now increased for the past three months as life begins to return to normal. But with stores reopening, online retailers across all sectors saw a fall in sales as shoppers opted to ditch their computers and smartphones and head to the high street instead, the ONS added. jump compared with March.

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Retail Outdoor Clothing Travel 129

365 Retail

AUGUST 2, 2021

Supporting this expansion will be the recruitment of new talent, with a raft of new full-time positions being recruited this year across various disciplines, from sales and marketing to customer success, operations and design.

Customer Retention 110

Customer Retention Arts Operations eCommerce 110

Retail TouchPoints

SEPTEMBER 21, 2021

The 2021 Retail Strategy & Planning webinar series, now available on demand, brought together retailers, solution providers, practitioners and industry experts from firms including IDC, Alvarez & Marsal, WSL Strategic Retail and Cambridge Retail Advisors. Holiday 2021 and Preparing for 2022.

Payments 248

Payments Payment Services Customer Experience Social Media 248

365 Retail

FEBRUARY 23, 2023

Absolutely’s operations cover the South East, with a fleet of approximately 200 couriers serving over 2,500 clients, from fashion brands and health organisations to law firms and media businesses. .” In July 2021, Oxford became the UK’s first all-electric city for DPD.

Fashion 71

Fashion Operations Online Retail Technology 71

Retail TouchPoints

JANUARY 24, 2022

Retailers Must Help Associates Have a Better, More Balanced Experience. For in-store associates in particular, the hiring challenges of 2021 are going to remain potent in 2022: 74% of retail executives expect talent shortages for customer-facing positions to continue this year.

Retail 263

Retail X-cart Omnichannel Supplies 263

Retail TouchPoints

JUNE 18, 2021

A rescue deal was struck by online-only retailers ASOS to buy the brands; however, this excluded the purchase of physical stores. This highlights a pattern in the appetite of online retailers to fuel growth through brand association, snapping up ailing businesses amid the pandemic in the hope of dominating global online markets.

Fashion 165

Fashion eCommerce Operations Online Retail 165

Retail TouchPoints

SEPTEMBER 29, 2020

Speakers included industry experts from RSR Research, Coresight Research and Creative Realities as well as retail executives from companies including Office Depot and Regina Andrew Design. Following are brief recaps of the #RSP20 sessions: Online Retailers Must Look to Automation to Support Global Expansion. The Wayfair.

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Webinar Payment Services Shipping Costs Retail 276

365 Retail

JULY 5, 2022

The Very Group, operator of multicategory digital retailers Very and Littlewoods, has appointed former president and CEO of Walmart Japan Lionel Desclée as group CEO. Before joining Walmart, Lionel spent three years as president and CEO of Tom & Co, which operates over 160 pet care stores in Belgium, Luxembourg and France.

Payment Services 121

Payment Services Payments Operations Omnichannel 121

Retail TouchPoints

OCTOBER 4, 2022

Launched in 1902, Goodwill far predates even the internet itself, but that’s not stopping the more than 120-year-old nonprofit from staking its claim in the online resale movement with its new marketplace GoodwillFinds.com. Goodwill operates under a federated store model , essentially the nonprofit equivalent of a franchise system.

Operations 246

Operations Books Consumer Toys 246

Ecommerce Platforms

MAY 30, 2022

The forecasts of the pre-COVID era suggested that ecommerce would experience a steady growth in 2020 compared to 2019, and that the trend will follow into 2021 as well. Amazon experienced a 7% decrease in traffic in 2021 , which is attributed to the slow but steady reopening of the offline world and commerce. between 2020 and 2021.

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eCommerce Electronics Other Toys 104