Retail TouchPoints

SEPTEMBER 2, 2022

Founded in 2015 , Pinduoduo has focused on lower-income customers and the agricultural sector. Both of Pinduoduo’s larger rivals already have several channels for tapping global markets. trillion by 2025, the entire retail sector has been buffeted by slowdowns caused by COVID-19 and other macro events.

Shipping Costs 269

Shipping Costs eCommerce Jewelry Shopify 269

Retail TouchPoints

MARCH 29, 2022

His customer-first vision combined with broad expertise in performance marketing, customer acquisition and loyalty will be critical to True Religion’s goal of tripling online revenues and achieving 50% ecommerce sales penetration by 2025.”.

eCommerce 236

eCommerce Accessories Channel Consumer 236

Liveintent

OCTOBER 19, 2021

Email is a powerful channel for driving one-to-one connections and retention amongst customers. What is customer acquisition? Customer acquisition is the process of gaining new customers for your brand. The importance of diversifying customer acquisition channels. Here’s why.

Customer 126

Customer Channel Management Social Media 126

Retail TouchPoints

SEPTEMBER 14, 2022

It is now more crucial than ever for retailers to rethink the way they are looking at user experiences and customer journey mapping in order to drive personalization at scale without breaking the bank. trillion by 2025. First-party data gives you a direct look into how your customers are holistically interacting with your brand.

Retail 262

Retail Social Media Presentation Customer Loyalty 262

Retail TouchPoints

JANUARY 4, 2022

Best Buy Ads will be available for partner brands and services looking to reach customers both on Best Buy’s own channels and through external sites. The ad firm will utilize Best Buy’s internal customer data to recommend relevant methods of connecting with shoppers based on their habits. “We

Omnichannel 258

Omnichannel Customer Data Mobile Recommendation 258

Retail TouchPoints

MARCH 15, 2023

Primark wants to champion the durability standard as part of its own commitment to strengthening the durability of its clothes by 2025. Primark hosted 43 sessions in 2022 covering core basic repair skills — from sewing buttons, zips and mending tears to customization tips. This has never been more important for our customers.

Workshop 203

Workshop Clothing Fashion Channel 203

Kissmetrics

NOVEMBER 26, 2020

But that doesn’t mean popular digital channels are off-limits. billion in 2020 to $388 billion in 2025. The consultancy expects online luxury sales to triple by 2025 when almost one in five personal luxury sales will happen online. Digital channels will be essential for luxury brands going forward.

Marketing 363

Marketing PPC SEO Magazine 363

Retail TouchPoints

NOVEMBER 3, 2023

Starbucks also plans to continue to drive visitor interest through ongoing product innovation, growing its coffee and core menu through “customization and personalized marketing.” said Michael Conway, Group President of International and Channel Development at Starbucks in a statement. “We million in the U.S.,

Technology 235

Technology Omnichannel Operations Marketing 235

Retail TouchPoints

APRIL 24, 2023

retail social commerce projected to reach $80 billion by 2025, according to Insider Intelligence , more consumers, especially Gen Z and millennial shoppers, are turning to creators to help with their purchase decisions. Creator-guided shopping is booming, with no signs of slowing down. 1] [link]

Social Media 244

Social Media Electronics Accessories Clothing 244

365 Retail

APRIL 30, 2024

recently unveiled its innovative retail concept designed to provide an elevated shopping experience and exceptional customer service. This groundbreaking retail format, developed from detailed customer insights, includes a range of new features aimed at redefining the sneaker buying process. Foot Locker, Inc.

Accessories 65

Accessories Technology Fulfillment Improvements 65

Retail TouchPoints

AUGUST 17, 2021

The clothes are made with eucalyptus tree fiber and merino wool, materials also found in the brand’s sneakers that help Allbirds reach its commitment to cutting its per-product carbon footprint in half by 2025. Allbirds is already set to make a splash with its IPO, which has been projected at $1.7

Apparel 281

Apparel Fashion Outdoor Clothing 281

Retail TouchPoints

FEBRUARY 7, 2023

These consumers are using digital channels and experiences to discover and engage with once out-of-reach luxury brands. Swiss luxury watch brand Vacheron Constantin launched a 3D/Metaverse Pavilion on the Tmall app where customers could experience the brand and products in an immersive environment. “It

Payments 273

Payments Omnichannel Payment Services Consumer 273

Retail TouchPoints

FEBRUARY 27, 2024

. “So hopefully, before the end of the year, if a brand collaborates with us closely, they could possibly sell to a DTC consumer on their own websites, but that order passes through to us and we can fulfill it to the customer.” Beyond Miami, Boisson is “being really purposeful” about new store openings. “We

Food and Beverages 225

Food and Beverages Fulfillment Omnichannel Specialty Retailers 225

iVend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation. Learn how our solutions can help you do the same.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

Retail TouchPoints

NOVEMBER 17, 2021

While there is no true cookie replacement, there is an opportunity for brands to still target and reach luxury customers to have the same, if not better, impact and experience with a brand. Cookies aren’t necessary to find ways to reach and showcase your brand in a relevant way with potential customers. 35% in 2019).

Retail 223

Retail Channel Omnichannel Marketing 223

Retail TouchPoints

NOVEMBER 7, 2022

So for example we have a goal that all of our packaging will be either recyclable, refillable or compostable by 2025, and we’re about 60% of the way there now. I actually started using Beautycounter as a customer in 2017, and the reason was because it performed and it was safe.

Beauty and Health 264

Beauty and Health Supplies Consumer Social Media 264

GetElastic

OCTOBER 25, 2017

Digital commerce is playing a pivotal role in customer experience strategies. The world’s leading research firm, Gartner, recognized that digital commerce is a key way to acquire customers, develop relationships, drive revenue and reduce costs. It boils down to customer engagement across the entire customer journey.

Customer Experience 146

Customer Experience Customer Technology Games 146

Kissmetrics

OCTOBER 19, 2021

billion dollars by 2025, and your online business can benefit from this surge. You’ve got customers coming into your store every day. Make sure they know about your website and social media presence by advertising your digital channels around the store. Sometimes customers just need a nudge. Don’t go too crazy, though.

eCommerce 295

eCommerce Social Media Shipping Costs Shipping 295

Retail TouchPoints

JULY 29, 2021

But how will Toys ‘R’ Us, a traditional retailer of a bygone age, fare in an era dominated by online channel growth and purchase journeys heavily influenced by digital touchpoints? So let’s focus first on the innovations in the brick-and-mortar channel, pandemic challenges aside, that could support a reboot of the once trusted name in toys.

Toys 306

Toys eCommerce Omnichannel Gifts 306

Retail TouchPoints

MAY 6, 2022

With companies like Amazon and Netflix raising the bar in terms of personalization and convenience, customers now expect and require similar seamless and targeted experiences. In 2022, global ecommerce sales are expected to reach $5 trillion, and by 2025 that number is expected to be over $7 trillion.

Retail 253

Retail Management Information Consumer 253

Retail TouchPoints

DECEMBER 7, 2021

Direct-to-consumer (DTC) brands have a unique advantage in that they own the entire customer experience — and perhaps most important, all the data that is generated along with it. To address these “CAC problems,” Hedges noted that DTC brands need to own the customer experience and use the data they collect to drive personalized experiences.

Consumer 197

Consumer Channel eCommerce Customer Experience 197

GetElastic

JUNE 8, 2023

However, given the economic pressures of late 2022 and 2023, some social giants like Meta have dialed back their investments in native social commerce channels. in 2022, with a projected growth of 20% (to more than $107 billion) by 2025. The short version: many are browsing instead of buying in-channel.

Merchant Services 78

Merchant Services Social Media Customer Data Channel 78

GetElastic

APRIL 11, 2023

This strategy offers companies greater adaptability and authority over their customers’ online shopping experiences, which is crucial in today's fast-changing digital environment. This approach also enables businesses to provide a more seamless and consistent experience across multiple channels, from desktop to mobile to social media.

Payment Services 147

Payment Services Payments Social Media Mobile 147

Retail TouchPoints

SEPTEMBER 16, 2021

eMarketer predicts that figure will double by 2023 and reach nearly $80 billion by 2025. Consumers actually do more of their ideation through digital channels than physical channels ,” said Jonathan Sharp, Managing Director of the Consumer and Retail Group at Alvarez & Marsal in an interview with Retail TouchPoints.

Consumer 285

Consumer Social Media Retail Multi-channel 285

Retail TouchPoints

DECEMBER 14, 2021

With tracking cookies departing and consumer data privacy concerns rising, first-party data — information that companies collect directly from their customers — represents a much-needed gold mine for retailers and brands. What are the implications of this kind of rapid growth? And each one of those “stores” is different from each other.

Consumer Goods 234

Consumer Goods Consumer Channel B2C 234

365 Retail

MARCH 22, 2022

With the value of the global gamification industry set to reach $30bn by 2025, according to Markets and Markets, retailers are keen to get a share of this opportunity. Prem Patel, Managing Director at Catalina UK , global customer activation business working with some of the UK’s most prominent retailers and brands.

Games 73

Games Retail eCommerce B2B 73

Retail TouchPoints

SEPTEMBER 29, 2022

For retailers finding it difficult to know where to start, there are a few ways to pivot and become greener — helping to protect the environment while presenting new ways to maximize revenue streams and engage with valued customers. Kimberly Morgan is VP Sales and Global Partner Channel Lead at K3.

Retail 322

Retail Fashion Supplies Apparel 322

lateshipment

MAY 30, 2023

And one such channel that can be the best choice for you in the current scenario is your social media game. Primarily insights from social listening are used to identify trends, customer pain points, and sentiment analysis on similar topics, all of which can be used to make data-driven decisions for improvement.

Social Media 130

Social Media Technology eCommerce Shipping Costs 130

Sailthru

SEPTEMBER 13, 2018

That’s reflected in their shopping experiences, which are designed to make customers feel special, like VIPs. Traditionally, these retailers geared their shopping experiences toward physical spaces, where they excel at personalization and clienteling with top-tier customers. Nordstrom wrote the book on customer service — literally.

Customer Experience 68

Customer Experience Customer Retail Books 68

ROI Revolution

AUGUST 15, 2022

A few years ago, marketers could get away with looking at social media channels as simply a play for brand awareness or engagement, operating the assumption that ads were underperforming based on last-touch attribution models. By 2025, social shopping is expected to become a $1.2 trillion channel ! Understanding Seasonality.

Social Media 78

Social Media Channel Marketing Consumer 78

365 Retail

DECEMBER 8, 2021

The report highlights the vital role customer loyalty programmes have played throughout the Covid-19 crisis, and how the pandemic-induced acceleration of eCommerce looks set to usher in a wave of brand loyalty innovation over the next three years. said Attila Kecsmar, CEO & Co-founder of Antavo. Predicted to be worth $15.5

Customer Loyalty 52

Customer Loyalty Customer Download Fashion 52

Retail TouchPoints

AUGUST 11, 2021

With growth projected to continue at 20%-25% YoY, that number is set to reach $5 trillion by 2025. You should be wherever the customers are,” said Jason Boyce, Founder and CEO of Avenue7Media and author of The Amazon Jungle in an interview with Retail TouchPoints. Prioritize based on where your highest sales potential is,” he said. “A

Other 147

Other White Paper Multi-channel eCommerce 147

ROI Revolution

MAY 23, 2022

In this article, dive into the data behind video advertising for ecommerce and how your brand can leverage different channels for profitable growth. billion by 2025. billion each year between 2022 and 2025. Video advertising will be a huge initiative for ecommerce marketing professionals in 2022, with 40.7% of doers, 39.5%

Social Media 78

Social Media eCommerce White Paper Mobile 78

ROI Revolution

MAY 20, 2021

Brick-and-mortar stores shut down, and customers flocked online to get the items they needed. If you are over-invested in any one channel to sell your goods or products, and that channel goes away for any reason, you’ll be in a tight spot,” said Sharon Gee, Sr. Expand Your Channel Mix by Selling Online Direct-to-Consumer (DTC).

Omnichannel 109

Omnichannel Payment Services Social Media BigCommerce 109

365 Retail

FEBRUARY 7, 2023

Speaking on Day 2 of the show, Barlett, the straight-talking Diary of a CEO podcast host, will headline as a keynote for the Ecommerce Growth & Omnichannel track which will be moderated this year by retail broadcaster and Customer Whisperer, Kate Hardcastle MBE.

Technology 98

Technology Retail Events Payment Services 98

ROI Revolution

JUNE 30, 2021

yearly growth until 2025, and ecommerce will eventually see slight declines in growth. By 2025, brick-and-mortar sales will experience a weak 0.9% Claim your copy so you can profit off of this channel’s meteoric rise. How to accelerate revenue growth with customer reviews, loyalty, and referral programs.

eCommerce 78

eCommerce Payments X-cart Small Business Retail 78

Kibo

FEBRUARY 28, 2022

billion by 2025. eMarketer predicts that mCommerce will nearly double its share of total retail sales between 2020 and 2025 to reach over $725 billion in the US by 2025. Balance your inventory across channels. Collect and use data to drive personalized experiences that can be optimized across all customer touchpoints.

Merchant Services 62

Merchant Services Payment Services Order Fulfillment Retail 62