Retail TouchPoints

NOVEMBER 15, 2022

And consumers, accustomed to going from discovery to purchase with just a few clicks on social media and retail sites, are primed to do the same with streaming ads. Today CMOs are navigating shorter purchase cycles by marrying elements of branding and direct-to-consumer marketing so they can better customize the customer journey.

Consumer 234

Consumer Shopping Carts Social Media Clothing 234

Retail TouchPoints

AUGUST 1, 2022

trillion in 2025, and this growth means that AR experiences will “have the potential to change the social commerce game for brands targeting tech-savvy consumer demographics,” according to a recent TIME report. Experiential Effects: Give Your Customers a Gift. There’s where augmented reality “try-on” effects come in.

Customer Experience 304

Customer Experience Customer Clothing Gifts 304

Retail TouchPoints

MARCH 24, 2021

consumers spent an estimated $14.9 billion by 2025, according to research from New Frontier Data and Square. As a result, CBD brands are getting innovative with their marketing tactics in order to engage new customers and educate consumers about an often misunderstood subset of the cannabis industry.

Consumer 315

Consumer Social Media Information Marketing 315

Retail TouchPoints

MAY 9, 2022

The COVID-19 pandemic has undoubtedly accelerated shifts in consumer behavior and expectations, and not many have been as dramatic as the explosive rise of ecommerce. Perhaps one of the biggest pain points brands have struggled with in ecommerce over the past two years is meeting consumers’ increased demand for immediacy.

Consumer 253

Consumer Fulfillment Order Fulfillment Shipping 253

Retail TouchPoints

DECEMBER 5, 2023

CVS CostVantage, which the company plans to launch in 2025, will define the drug cost and related reimbursement with contracted pharmacy benefit managers (PBMs) and payors, using a transparent formula built on the cost of the drug, a set markup and a fee reflecting the care and value of pharmacy services.

Consumer 224

Consumer Improvements Management Retail 224

Retail TouchPoints

DECEMBER 6, 2021

Haute couture brand Elie Saab has its sights set on a new generation of digital-first luxury shoppers with the launch of its new direct-to-consumer (DTC) website. Now our customers can enjoy immersive, content-rich online shopping journeys, no matter what channel they choose to shop from.”. CEO of Elie Saab in a statement. “We

Customer Experience 266

Customer Experience Customer Shopify Accessories 266

Retail TouchPoints

SEPTEMBER 22, 2022

With China set to become the world’s largest luxury market by 2025 , Alibaba is intent on building out the immersive digital experience on its Tmall Luxury Pavilion to capture those consumers. From 2019 to 2021, the Luxury Pavilion has seen its customer base grown by more than 150% and sales have increased nearly 300%.

White Paper 208

White Paper Customer Multi-channel Fashion 208

Retail TouchPoints

MAY 1, 2024

Yahoo DSP advertisers can now activate KPM’s audiences to reach targeted consumers with their advertising and measure campaign results. Only mutual customers of the Yahoo DSP and KPM will benefit from the collaboration. “Advertisers on average see 6.5X

Retail 213

Retail Consumer Marketing Other 213

Retail TouchPoints

MARCH 1, 2024

Best Buy will leverage its membership-based loyalty program to sharpen personalization efforts for its 2025 fiscal year, which began Jan. Best Buy closed 24 stores in FY 2024 and plans to close 10 to 15 in FY 2025. These learnings will collectively continue to help us refine our forward-looking store strategy.”

POS 251

POS Omnichannel Mobile Improvements 251

Retail TouchPoints

SEPTEMBER 16, 2021

For consumers, creators and retailers alike, sifting through the ever-changing array of functionalities across platforms is still fraught with misfires, miscommunications and mistrust. There’s no time to waste, because consumers are already there. eMarketer predicts that figure will double by 2023 and reach nearly $80 billion by 2025.

Consumer 285

Consumer Social Media Retail Multi-channel 285

365 Retail

MARCH 26, 2024

Nearly half (45%) of UK consumers have been using savings accumulated during Covid-19 lockdowns to offset the cost-of-living crisis, according to new research from the Retail Technology Show (RTS), the industry’s leading event taking place on 24 & 25 April 2024 at London’s Olympia. while Boomers reported the smallest pots at £4,069.20.

Consumer 105

Consumer Technology Events Banking 105

Retail TouchPoints

FEBRUARY 5, 2024

Customers can now view and shop for pre-owned shoes on the New Balance website, including a selection of returned items and cosmetically imperfect footwear that cannot be sold as new. Reconsidered is currently available to customers in the U.S. stores later this year. “We locations throughout the year to be recycled.

Apparel 211

Apparel Operations Fulfillment Technology 211

Retail TouchPoints

FEBRUARY 8, 2024

Macy’s has launched a second new private label line as part of its ongoing reinvention of its in-house brand strategy aimed at making its offerings more customer centric. The company has said that it will launch a total of four new private label brands through 2025.

Consumer 206

Consumer Customer 206

Retail TouchPoints

JANUARY 20, 2022

Over the last few years, sustainability has become increasingly important to consumers. While several distinct consumer cohorts support sustainability, their underlying motivations — and actions — can differ significantly. Executives from both companies spoke at the2022 NRF Big Show , which took place Jan.

Consumer 236

Consumer Operations Retail Other 236

Retail TouchPoints

SEPTEMBER 21, 2022

Indeed, investment banking firm Jeffries predicts that the rapidly growing market will reach $80 billion by 2025. As a result, we predict brands will have their own metaverses in the futurewhere customers can engage digitally with avatars, create interactive experiences and unlock content using NFTs.

Consumer 179

Consumer Marketing Games Social Media 179

Retail TouchPoints

MARCH 18, 2024

Retailers have been eager to jump on the generative AI bandwagon: according to a new survey conducted by Salesforce and the Retail AI Council , retail executives estimate that 36% of their employees already are using generative AI today, with that figure projected to rise to 45% by 2025. Will AI Become the New UI?

Retail 277

Retail SEO Operations Consumer Goods 277

Retail TouchPoints

SEPTEMBER 20, 2023

Consumers wishing to upcycle their watches will receive a prepaid shipping label, and the brand will inspect, clean and refurbish used watches with a working battery to prepare them for resale. Additionally, Timex is working toward net-zero greenhouse gas emissions by 2050, beginning with a 50% cut by 2030.

Shipping Labels 241

Shipping Labels Shipping Consumer Customer Experience 241

Retail TouchPoints

APRIL 24, 2024

Customers can then venture to the back of the store, where they open a secret door to an illuminated portal and an interactive, motion-driven media experience that fully actualizes the new branding. A full run of sizes is sprinkled throughout the store, so consumers can grab and step into their sizes without having to wait for an associate.

Fashion 149

Fashion Technology Retail Customer 149

Retail TouchPoints

JANUARY 25, 2021

These concerns are fueling consumer expectations for more contactless experiences everywhere they go, including the retail environment. billion by 2025, growing at a compound annual growth rate of 19.63% from 2017 to 2025. The industry, valued at $5.2 billion in 2016, is projected to reach $26.15

Technology 147

Technology Consumer Retail Other 147

Retail TouchPoints

MARCH 28, 2024

merchants worth an estimated $30 billion that will lower the interchange fees (commonly referred to as swipe fees) that merchants are charged when customers use credit or debit cards. The changes will not go into effect until that approval is received, which Mastercard estimates will likely be in late 2024 or early 2025.

Merchant Services 192

Merchant Services Point of Sale Reference Management 192

Retail TouchPoints

DECEMBER 7, 2021

Direct-to-consumer (DTC) brands have a unique advantage in that they own the entire customer experience — and perhaps most important, all the data that is generated along with it. In order to bypass growth challenges, they are evolving their approach to customer engagement and experience to include new channels and tactics. “The

Consumer 197

Consumer Channel eCommerce Customer Experience 197

Retail TouchPoints

DECEMBER 2, 2021

The off-price retailer announced plans for 1,050 new store openings, 1,750 store remodels and 100 store relocations; the launch of 1,000 pOpshelf locations by fiscal 2025; and the company’s entrance into Mexico with 10 stores in fiscal 2022. Dollar General is preparing to embark on a massive expansion as it comes off a strong Q3 2021.

Operations 256

Operations Consumer Retail Marketing 256

365 Retail

FEBRUARY 14, 2022

The partnership will open up rapid destination charging to customers visiting major retail brands such as Aldi, The Food Warehouse and Costa millions of times per year. EV registrations increased by 76% in 2021 compared to 2020[i] and EVs are expected to overtake petrol and diesel vehicles in the UK car market by 2025.[ii]

Consumer 114

Consumer Retail Marketing Technology 114

Retail TouchPoints

FEBRUARY 27, 2024

However, Boisson is differentiating itself by helping drive and fulfill consumer demand with a robust omnichannel strategy that creates a flywheel effect not just for the business, but for NA collectively. a more suburban area where consumers live and shop. “We The store is at the Shops at Merrick Park in Coral Gables, Fla.,

Food and Beverages 225

Food and Beverages Fulfillment Omnichannel Specialty Retailers 225

Retail TouchPoints

SEPTEMBER 2, 2022

Founded in 2015 , Pinduoduo has focused on lower-income customers and the agricultural sector. Even though the vast majority of Alibaba’s users are within China, the company’s AliExpress cross-border platform and its Lazada subsidiary in Southeast Asia serve many non-Chinese consumers.

Shipping Costs 269

Shipping Costs eCommerce Jewelry Shopify 269

Retail TouchPoints

MARCH 3, 2023

Changing consumer behavior also has led to the tech retailer to reduce its overall head count by approximately 25,000 people, or 20% of its workforce, over the past three years. Stepping back, we expect the evolution of our store portfolio and operating model to drive sales lift and efficiencies over time.

Operations 286

Operations Omnichannel Technology Improvements 286

Retail TouchPoints

JANUARY 4, 2023

For customers, product selection has gone up while prices have gone down , and convenience has become king. While consumers enjoy the benefits of shopping online, they often find the experience uninspiring and lacking a certain je ne sais quoi that accompanies shopping at their favorite stores in person.

eCommerce 243

eCommerce Omnichannel Comparison Shopping Recommendation 243

Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. We are committed to procuring 100% renewable electricity in our stores, offices and fulfillment centers by 2025.

Fulfillment 224

Fulfillment Jewelry Operations Technology 224

Retail TouchPoints

JUNE 27, 2022

Now RealEats will be available to GNC customers, both in stores and online, throughout the contiguous U.S. GNC’s offering includes exclusive meal bundles with options for consumers with varying dietary preferences such as meat-free or lower-calorie offerings. billion by 2025, according to Grand View Research.

Consumer 227

Consumer Marketing Other Customer 227

Retail TouchPoints

JULY 21, 2023

Macy’s has unveiled the first of four new private label brands it plans to roll out through 2025 as the department store reimagines its private label offerings. With On 34th and the three other new brands it plans to introduce, Macy’s is aiming to make its private label offerings more “customer-centric,” the company said in a statement.

Department Stores 219

Department Stores Accessories Apparel Other 219

Retail TouchPoints

AUGUST 4, 2023

Consumers now have access to various new beauty and fashion brands through the Amazon site and app, from Dyson hair care to IT Cosmetics , Ralph Lauren Fragrances , Urban Decay and Victoria’s Secret. With a Small Business Search filter, Amazon aims to help customers easily discover and shop for products from small businesses and artisans.

Small Business Retail 207

Small Business Retail Fashion Fulfillment Operations 207

Retail TouchPoints

MARCH 29, 2022

His customer-first vision combined with broad expertise in performance marketing, customer acquisition and loyalty will be critical to True Religion’s goal of tripling online revenues and achieving 50% ecommerce sales penetration by 2025.”.

eCommerce 236

eCommerce Accessories Channel Consumer 236

Retail TouchPoints

SEPTEMBER 14, 2022

The pandemic not only dramatically altered the way consumers shop, it altered the way retailers operate. Now, inflation is adding yet another wrinkle both in terms of costs to the consumer as well as suppliers. trillion by 2025. This includes web and app usage, purchases and receipts, customer support issues and more.

Retail 262

Retail Social Media Presentation Customer Loyalty 262

Retail TouchPoints

MARCH 15, 2023

The initiatives include working with Wrap through its Textile 2030 agreement to establish an industrywide durability standard; commissioning independent research examining the relationship between price and consumer behavior on durability; and scaling up Primark’s free clothing repair workshops following a 12-month pilot.

Workshop 203

Workshop Clothing Fashion Channel 203

Retail TouchPoints

JULY 20, 2022

The deal will help Save A Lot fulfill its mission of providing consumers with products that meet their needs via new product discovery of emerging and established brands. billion with Black, Indigenous and people of color (BIPOC) and diverse businesses by 2025 to increase their representation in the tech industry.

Fulfillment 261

Fulfillment Operations Management Retail 261

Retail TouchPoints

NOVEMBER 13, 2023

Brooklinen was a direct-to-consumer darling that promised consumers high-quality sheets at great prices. By eliminating supply chain complexities and “cutting out the middlemen,” Brooklinen was able to streamline the product development journey and fully immerse consumers in the ethos and values of the brand.

Omnichannel 232

Omnichannel B2B Channel Customer 232

Retail TouchPoints

FEBRUARY 7, 2023

Higher-income consumers are less impacted by inflation and, while aware of higher food, home and transportation costs, still have the funds to drive luxury sales and luxury growth,” said Marie Driscoll, Managing Director, Luxury and Retail at Coresight Research in an interview with Retail TouchPoints.

Payments 273

Payments Omnichannel Payment Services Consumer 273