Retail TouchPoints

APRIL 1, 2024

Gone are the days of merely transactional interactions — customers now crave meaningful connections and personalized conversations, and providing these will set your brand apart. In fact, according to PwC research, 32% of customers will walk away from a brand forever after just one bad experience.

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Retail Customer Experience Customer Retention Technology 283

lateshipment

APRIL 21, 2023

Recently, millions of people throughout the world took to the streets to demand stricter climate regulations, causing tectonic shifts in both governments’ and businesses’ perspectives on sustainability. The concept of sustainability branding has sparked an interest among consumers.

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Retail TouchPoints

JANUARY 25, 2023

Shoppers now view stores as places to check out items before buying, to get purchasing advice, to have relaxing or exciting experiences, to meet like-minded people and to put their sustainability principles into practice. Create a showroom experience with expertise. Welcome your brand community in a clubhouse space.

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Retail TouchPoints

NOVEMBER 11, 2021

Most of all, the goal for #RIC21 is to create a collaborative (albeit digital) environment where attendees can connect, collaborate and formulate actionable ideas and best practices that they can immediately put into action. What consumers really want from brands and retailers. Want to learn more? will present the Nov. 17 keynote.

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Retail TouchPoints

NOVEMBER 24, 2022

These practices create a frictionless commerce experience that is efficient but unoriginal, making one brand indistinguishable from the next. As a result, businesses need a recognizable brand to stand out among the millions of other competitors they have online. Increased Brand Loyalty. Frictionless Commerce ?

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Retail TouchPoints

APRIL 5, 2023

the online resale market is the fastest growing, with 21% growth [expected annually] over the next five years. Retailers are paying attention to the trend, with branded resale programs skyrocketing in 2022 as 88 new brands launched their own offerings, a 244% increase from 2021. In the U.S. In 2022, U.S. consumers bought 1.4

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Retail TouchPoints

MARCH 10, 2023

To improve the quality and speed of its decision-making, Gap is taking actions that include increasing spans of control and decreasing management layers as well as creating a consistent organizational structure across all four of the retailer’s brands. Gap’s results for fiscal 2022 as a whole also disappointed.

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Retail TouchPoints

MARCH 23, 2022

Revenues were up 5% YoY in the company’s fiscal Q3, which ended Feb. 28, 2022, led by 15% growth in sales across the company’s owned digital and physical operations, referred to as Nike DIRECT. The brand’s overall digital sales also increased 19% globally, while wholesale revenues were down by 1%.

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Smile.io

DECEMBER 4, 2023

The holiday season is a unique opportunity for small brands to shine, as customer sentiment is malleable, and word-of-mouth referrals are naturally inclined with gift-giving. People are increasingly looking to purchase from smaller ecommerce brands instead of big-box companies during the holidays. Learn how not to waste it!

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Kissmetrics

NOVEMBER 23, 2020

This may make it the perfect time for brands to take a hard look at their skincare marketing strategies and seize on this growth. When influencer Hyram Yarbro featured the clinical, no-nonsense brand, parent company L’Oreal reached out to him. Step 5: Unleash the Potential of Skincare Content Marketing. That’s the key.

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Retail TouchPoints

OCTOBER 18, 2022

From Roblox to Snap, the retailer is dedicated to not just being where this consumer is but also creating compelling experiences that drive engagement. After all, 92% of Gen Z consumers said they would act in support of a purposeful brand, according to research from Zeno Group.

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Retail TouchPoints

OCTOBER 12, 2023

Add to that the quality of our products, knowing that if you get a CVS brand OTC or vitamin, it’s been vetted. All of this] creates loyalty and that health authority [with our customers]. But when people pay $5 a month and then get back a $10 monthly credit, it raises questions about the program’s financial viability.

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Retail TouchPoints

DECEMBER 7, 2021

Direct-to-consumer (DTC) brands have a unique advantage in that they own the entire customer experience — and perhaps most important, all the data that is generated along with it. To address these “CAC problems,” Hedges noted that DTC brands need to own the customer experience and use the data they collect to drive personalized experiences.

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Consumer Channel eCommerce Customer Experience 204

Groove

DECEMBER 7, 2023

Some other noteworthy Keynote panel discussions include shaping the ideal digital customer experience, the state of D2C in 2024, and melding brand and performance marketing. For Retailers with a Booth: Eye-Catching Booth Design: Create a booth that stands out with clear signage, engaging displays, and interactive elements.

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ESW

JUNE 27, 2023

Sustainable apparel and luxury have received growing attention as more research about the harmful environmental effects of the industry’s sourcing, manufacturing and shipping practices surface. To combat these effects, some brands are embracing circular economy strategies. And textile manufacturers are racing to adapt.

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Retail TouchPoints

JUNE 23, 2020

Influencer marketing has seen explosive growth over the last few years as companies increasingly invest in the industry — but recent events have many marketers questioning how they can move forward with their influencer campaigns in a way that balances compassion with the company’s business objectives.

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Retail TouchPoints

JULY 20, 2020

From supply chain disruptions to shifting seasonality and evolving fashion trends, a majority of America’s leading retail brands are constantly left with excess inventory that simply won’t sell. Technology has revolutionized the way brands manage their excess inventory. How Is Excess Inventory Optimized? Viewing Off-Price As A Partner.

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365 Retail

OCTOBER 2, 2023

Choosing a location for your business can either be a catalyst for growth or a stumbling block. Aesthetics and Brand Identity Your workspace should convey your brand’s identity and values. It’s not merely about aesthetics; it’s about creating a visual representation of your company’s culture.

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Retail TouchPoints

AUGUST 15, 2023

In 2017, Polywood had a great product sustainability story (its outdoor furniture is made from 100% recycled plastic and comes with a 20-year guarantee) and a solid launching pad for direct-to-consumer sales (a 27 -year history of selling through big box, home improvement and specialty patio stores). said Narang.

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Merchant Services Payment Services Customer Experience Outdoor 177

Wiser

SEPTEMBER 11, 2023

However, creating a sustainable pricing model can be a complex task. The goal of a sustainable pricing model is to find a happy medium that has optimized pricing strategies and maximizes both customer satisfaction and company profitability. Analyzing your costs is the initial step in creating a sustainable pricing model.

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Retail Customer Retention Marketing Customer 78

365 Retail

MAY 13, 2024

Other categories of retailer visitors included DIY, Home & Garden (9%), General Merchandise and Health & Beauty (both 5%). Further motivations for attending RTS also included networking with peers and partners (27%) and seeking technology inspiration on the exhibition floor (26%).

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Events Technology Retail Beauty and Health 57

Wiser

DECEMBER 18, 2023

This critical metric, reliant on online product visibility and positioning, holds significant sway over brand awareness, customer preference, and ultimately, sales performance. Understanding Digital Share of Shelf DSOS is a pivotal metric for digital merchandising that quantifies a brand’s presence on online retail platforms.

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RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In this blog, we’ll explore the latest trends and challenges related to executing customer loyalty programs in the retail industry and provide insights on how retailers can manage them to drive business growth. Personalization and Customization Customers today expect personalized experiences, and loyalty programs are no exception.

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Retail TouchPoints

JULY 9, 2020

For the luxury category, the pandemic’s impact has been multi-faceted, raising the stakes for brands to have larger conversations around how the “luxury experience” is defined and created for an evolved consumer base. COVID-19 has been an accelerant of retail disruption, and no vertical has been left unscathed. Tiffany & Co.

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Retail TouchPoints

JULY 1, 2021

We are pivoting to a highly customer-centric, customer-oriented and lifetime-value model by utilizing our clienteling tool CONNECT, adding personalization capabilities on digital channels, creating an “only at Neiman’s” omnichannel journey and combining our physical stores with digital technologies and capabilities.

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Optimizely

FEBRUARY 28, 2020

In the highly crowded and competitive athleisure market, brand differentiation is a massive challenge. The list of athleisure brands is lengthy and constantly growing, with names like Outdoor Voices, Lululemon, and Athleta leading the pack (among many, many others). out of 5 highly-coveted praise hands. They found a niche.

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Outdoor Customer Experience Social Media Clothing 195

RTP blog

SEPTEMBER 27, 2017

Albertsons made a big splash in the $5 billion meal kit industry by acquiring Plated , bringing one of grocery’s biggest powerhouses into the fold. The move comes two months after Amazon entered the market with a trial of its own home-delivery meals , indicating that meal kits may be the next target for e-Grocery growth.

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Games Toys Subscription Consumer 150

Kissmetrics

MARCH 9, 2018

Growth hacking is the mother of all marketing buzzwords. You’ve probably seen it in articles online touting that “growth hacking” as the primary way to succeed. And that’s the problem: Marketers use the term “growth hacking” so much that it has become impossible to define or narrow down. What exactly is growth hacking?

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lateshipment

OCTOBER 9, 2023

Vahdam is one of the most sought-after tea brands in India which has reinvented the way tea was sourced. Even Oprah loved the tea and left an overwhelming comment after getting tea from this brand. This brand exports tea globally to more than 10 countries. And this scent is one of the fastest ways to alter one’s mood.

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Retail TouchPoints

JUNE 13, 2022

Brands Clearly Think Roblox Rules. British footwear brand Clarks has created a stadium in Roblox called the Clarks Cicaverse , an abbreviation for Clarks Children’s Interactive Adventure. The brand promises to update the space regularly. NFTs Everywhere You Look. An NFT from Kenneth Cole’s first collection.

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Retail TouchPoints

JULY 23, 2020

Values-based buying — consumers consciously selecting products and companies that support environmental sustainability, social justice movements and a range of other causes — was already a growing force in retail before this year’s unique combination of COVID-19 and Black Lives Matter protests. Benefits Of Becoming An ‘Indispensable’ Brand.

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Steve Dennis

FEBRUARY 10, 2024

But some—like “physical retail isn’t dead—boring retail is” and my dour outlook on many much hyped disruptor brands (aka “wobbly unicorns”)—have held up pretty darn well. 2. For many brands, flat is the new up. 4. The D continues to come out of DTC—except for top vendor brands. Watch this space.

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Retail Department Stores eCommerce Article 88

ESW

MARCH 29, 2023

In addition to growth, other luxury brand trends reflect the ongoing effects the industry faced as a result. Here is a look at how luxury brands are adapting and evolving to meet consumer demands. Luxury brands are investing in digital, creating new and inventive identities online. billion in 2022.

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Fashion Games Consumer Technology 78

Smile.io

JULY 7, 2023

Community is at the core of successful DTC ecommerce brands like Blume, Pura Vida Bracelets, Allbirds, Cuts Clothing, (and many more brands). All these recognizable brands started small and have grown into viable businesses thanks to an online community. Here are the top five benefits of building an online brand community.

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Customer Retention Blog Customer Experience Jewelry 85

Kissmetrics

OCTOBER 17, 2020

Pay only $5 for 500 followers.”. The bot cannot identify accounts who are bots, brand ambassadors, or inactive accounts. The bot often messes up targeting and adds accounts who have no genuine interest in your brand. Basically, you won’t have sustainable results in the long run. And why not? Inaccurate Customer Targeting.

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Social Media Definition Fashion Other 341

SellBrite

DECEMBER 20, 2019

Many brands have embraced minimalism, which allows them to focus on perfecting a core product. For example, Billie sells simplified female razors and shaving supplies at low prices, and the brand doesn’t offer many accessories. An image of simplicity is about much more than product offerings and brand identity, though.

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Retail TouchPoints

MAY 19, 2023

In 2014, he launched the online bridal brand Azazie , which has experienced massive growth every year since, including during the pandemic, and now sells around 5,000 dresses every day — all without showrooms, snooty salespeople or stick-thin mannequins. In her opinion, convenience is where Azazie wins.

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