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Tailored to Perfection: Creating a Hyper-Local Shopping Experience with AI

Retail TouchPoints

It’s easy to understand, emotionally, why consumers would want to shop from a store that tailors its product assortments to the neighborhood they live in. For large chain retailers, it’s a way of letting the community know that consumers are seen and that the store wants to be part of the community. said can impact sales.

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As ‘Appointment Retailing’ Use Cases Expand, More Brands See Value

Retail TouchPoints

And as COVID-19 volatility continues to put retailers and consumers in a frustrating holding pattern, more retail brands are turning to appointments to minimize store traffic and keep social distancing guidelines in place. Further, 96% of consumers say they will continue to take personal safety precautions while shopping.

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Guarding the Retail Fortress: Cybersecurity Challenges and Network Interruption Risks

Retail TouchPoints

In the store environment, retailers need to evaluate the physical security of POS terminals and self-scanning technology. While the report primarily focuses on how AI can optimize store layouts and marketing strategies, there is an underlying message on data security.

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What DTC Disruptors Can Teach Legacy Brands About Leveraging First-Party Data

Retail TouchPoints

There’s been a similar situation in terms of the distribution of all manner of consumer goods. took place in brick-and-mortar stores. That’s a dramatic shift in the way people are acquiring consumer goods. And each one of those “stores” is different from each other.

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How Vintage Wine Estates is Uncorking New Opportunities in Alcohol Ecommerce

Retail TouchPoints

The result is that when the internet came around, distributors [initially said] to suppliers, if you sell your stuff online, I’m dropping you out of my store. But having this whole digital space where you can guide a customer to multiple stores that all have your wine in the same place and are telling the same story is such a big win.

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It’s Time for Retailers and CPG Companies to do a Post-Pandemic Process Checkup

Retail TouchPoints

Retailers implemented ad hoc backend solutions for responding to increased demand for in-store pickup and home delivery services, but many of those solutions were band-aids. For example, with the growth of omnichannel orders, retail employees have needed to pick and pack items at the store level.

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EY Consumer Future Index: Economic Fears Abound, but Americans Still Plan to Spend for the Holidays

Retail TouchPoints

Retailers have reason to be positive about the holiday season — Americans are still planning to spend about the same or more than last year on gifts, despite the fact that 93% are concerned about the economy and rising living costs, according to EY’s latest Consumer Future Index.

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