UpSellIt

NOVEMBER 4, 2020

Each year, a palpable shift occurs in consumer spending during the holiday season: shoppers become more impulsive. As ecommerce prepares for the busiest online shopping period in history , let’s take a look and how and why consumer behavior is so affected by the holiday shopping season. Consumers Expect to Spend Money.

Consumer 145

Consumer Recommendation eCommerce Supplies 145

Retail TouchPoints

MARCH 18, 2024

Additionally, 93% of these retailers say they’re already using generative AI to support personalization of customer-facing communications like emails and product recommendations. What’s even more remarkable about these adoption rates is how quickly they have risen. A lot of our shopping experience has been forced upon us,” Grant added.

Retail 317

Retail SEO Operations Consumer Goods 317

Sailthru

JANUARY 19, 2023

It has never been more difficult, nor more important to stay one step ahead of evolving consumer habits. There’s little doubt that marketers have another challenging year ahead as they try to grow revenue and build lasting relationships with their customers set against constricted consumer spending.

Consumer 78

Consumer Marketing Customer Loyalty Channel 78

ChannelAdvisor

NOVEMBER 8, 2023

What do consumers want? Our 2023 Online Consumer Behavior Global Report covers the trends shaping global e-commerce today with survey findings (in partnership with Dynata) from over 6,000 consumers worldwide. Consumer electronics buyers are the most savvy shoppers, as an astounding 91% visit two or more sites before purchase.

Consumer 52

Consumer eCommerce Consumer Electronics Multichannel 52

Retail TouchPoints

OCTOBER 16, 2023

However, as stringent consumer privacy laws like GDPR and CCPA make collecting customer data more difficult, brands are having to adapt their data collection strategies to adhere to new standards. Of course, post-purchase feedback is critical too. In today’s hyper-competitive ecommerce landscape, data isn’t just a buzzword.

Social Media 278

Social Media Consumer Information Marketing 278

Optimizely

FEBRUARY 5, 2021

Of course, you will. In the meantime, I tune in for one other thing, well maybe several other things, and that is, of course, the commercials. You can go for shock value, humor, sappiness, or taking a political stance (not recommended). Super Bowl LV is this weekend! Will you be watching? The possibilities are endless.

Marketing 370

Marketing Games Events Consumer 370

Groove

MAY 20, 2020

There are a multitude of factors that contribute to a consumer's online purchase decision. We recommend glimpsing through these 5 mobile eCommerce examples to inspire your mobile design inspiration. Arguably, these aspects are one of the first things consumers notice when online shopping. Improve Site Speed and Page Load Time.

eCommerce 370

eCommerce Payment Services BigCommerce Mobile 370

Retail TouchPoints

OCTOBER 4, 2023

As one of the largest media and entertainment companies in the world, NBCUniversal is also one of the biggest vehicles for brands to connect with consumers. Consumers have so much choice, and brands more than ever need to show up in a way that’s relevant.” said Reduto.

Retail 292

Retail Consumer Shopping Carts Technology 292

Retail TouchPoints

DECEMBER 23, 2022

Forrester also notes that over the past few years, retailers focused heavily on their ecommerce business and in-store fulfillment; as a result, they found out the hard way that their legacy and outdated technology stack impacted their agility and ability to respond to changing consumer behavior. Retail is already changing.

eCommerce 261

eCommerce Shipping Costs Retail Recommendation 261

Retail TouchPoints

JANUARY 19, 2023

For brands considering livestreaming or just starting to dip their toes in the water, experts recommend answering three basic questions that will shape their live commerce strategies. Bao Arakov, Livestreaming Analyst at Coresight Research, recommended that brands ask (and answer) three key questions: 1. Who is our target consumer?”

Social Media 298

Social Media X-cart Consumer Events 298

Retail TouchPoints

APRIL 18, 2023

Today’s consumers move across digital, physical and social platforms with ease, switching from browsing, researching and buying in seconds. As shopping journeys become increasingly complex, it’s harder for brands to put themselves in front of their consumers at exactly the right moment. Shopping is everywhere.

Merchant Services 288

Merchant Services Payment Services Social Media Retail 288

Retail TouchPoints

SEPTEMBER 18, 2023

What became clear throughout the course of the two-day conference was that Amazon now has its sights set on expanding its role even further into nearly every part of sellers’ lives — certainly well beyond simply creating the platform where they sell their products.

Payment Services 321

Payment Services eCommerce Shipping Costs Multi-channel 321

Retail TouchPoints

NOVEMBER 27, 2023

During the holiday season, the brand remains true to this core strategy, but the team also listens and engages with consumers to get valuable insights that lead to timely content around holiday gifting moments — moments that are incredibly lucrative for the brand. “I These insights then guide Touchland’s content creation and resharing.

Social Media 296

Social Media Gifts Omnichannel Consumer 296

Retail TouchPoints

FEBRUARY 7, 2023

For example, churn prediction, recommendation engines and customer lifetime value models were discussed at multiple booths. Major opportunities include content production — especially for marketplaces — and product descriptions, product recommendations and of course customer service.

Retail 278

Retail POS Apparel Department Stores 278

Retail TouchPoints

SEPTEMBER 19, 2023

While nearly every brand in that survey said their on-site search results are relevant, 69% of consumers said they frequently encounter irrelevant search results while shopping. Other frequently missing elements include autocomplete in the search box, personalization of search results, alternative product recommendations and filtering tools.

Customer Experience 287

Customer Experience Customer eCommerce Customer Loyalty 287

Retail TouchPoints

DECEMBER 12, 2022

Of course, regular sizing was also an issue since the perfect fit was absolutely critical. 80% of shoppers who converted to purchase choosing YourFit recommended sizes. We’re helping consumers answer those two questions they have when they’re trying to buy something online, which is, ‘I wonder what size I should buy?’

Apparel 214

Apparel Small Business Retail Recommendation Technology 214

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Of course, there’s abundant uncharted territory to delve into. To stay competitive, understanding consumer behavior and making the proper changes is vital.

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Of course, there’s abundant uncharted territory to delve into. To stay competitive, understanding consumer behavior and making the proper changes is vital.

Payment Services 52

Payment Services Consumer Retail Social Media 52

Retail TouchPoints

JANUARY 17, 2023

And in consumer-facing businesses, a brand’s best customer may suddenly ghost them, disappearing without another word — or another purchase. Have they stopped opening emails from the brand with product recommendations and discount offers? When a Good Customer Relationship Goes Bad.

Customer 321

Customer Customer Data Other Marketing 321

Retail TouchPoints

MAY 27, 2022

As consumer appliances grow ever more sophisticated, it can be a challenge for retail salespeople to stay up to speed on every high-tech element blinking, beeping and buzzing in the latest washing machine or dryer — but it’s essential. for associates at several large consumer electronics retailers.

Electronics 289

Electronics Consumer Electronics Games Point of Sale 289

Retail TouchPoints

NOVEMBER 7, 2022

Kara Trousdale was the woman to know during the pandemic — she managed the consumables supply chain business at Amazon at the height of COVID, meaning she had the keys to the kingdom when it came to paper towels, toilet paper, hand sanitizer and all those humble essentials that were in such short supply.

Beauty and Health 264

Beauty and Health Supplies Consumer Social Media 264

Retail TouchPoints

JUNE 13, 2023

RTP: What key consumer behaviors are you aiming to respond to as a brand? Houle: Consumer behaviors have evolved significantly and as a retail brand, we need to be attuned to these changes and respond proactively. Unified commerce: Consumers today expect a seamless shopping experience across channels.

Supplies 289

Supplies Customer Experience Technology Omnichannel 289

Retail TouchPoints

MARCH 13, 2023

Not Your Basic Product Recommendations The Stylitics solution goes well beyond standard product recommendations, which typically show variations of the same product a customer is already viewing or products that lookalike customers bought. Of course, to get to that point you have to make sure those professionals trust the machine.

Customer 278

Customer Recommendation Books eCommerce 278

GetElastic

JULY 8, 2019

While 30 years ago big data analysis was a costly and time-consuming process, with the advent of AI tools, business owners can delegate this task to their digital assistants. While 30 years ago this process was resource and time consuming, nowadays it can be done without human involvement. Uncover Needs.

Consumer 139

Consumer eCommerce Clothing Marketing 139

Retail TouchPoints

JANUARY 20, 2022

The store is built around personalization, so as customers shop and scan items, machine learning algorithms will offer up tailored, real-time recommendations of other products that the shopper might be interested in — an IRL iteration of the online recommendations engine.

Clothing 263

Clothing Payment Services Apparel Department Stores 263

Ecommerce Platforms

JANUARY 6, 2023

Are you considering launching your own online course? If so, you're likely in the market for an online course platform to help you get your venture off the ground. With Teachable, instructors can easily create and manage engaging courses using multiple media types, track student progress, and collect payments. Go to the top.

Payments 104

Payments Payment Services Subscription PayPal 104

Retail TouchPoints

APRIL 27, 2021

Real-time, personalized product recommendations on StockX ? The challenge in retail is to not be so focused on the competitive dynamics, but be more focused on what your consumers are asking you for , and how you can address and solve what those customers want. Of course, this isn’t charity on Amazon’s part. That’s AWS.

Retail 331

Retail Technology Recommendation eCommerce 331

Wiser

JUNE 18, 2019

Perhaps more importantly, will consumers welcome the technology? Then, store associates can greet the person individually and give them a customized experience or recommend specific products and promotions that match the shopper’s history. Better Consumer Data. Consumer Sentiment on Facial Recognition.

Technology 74

Technology Consumer Events Recommendation 74

Retail TouchPoints

JULY 2, 2020

Eric Hutchinson, Founder of Resident , talked about how the direct-to-consumer seller and distributor of mattresses used its algorithms to identify those customers most likely to be more comfortable with in-person shopping and direct them to retail partners’ stores. The company hired more than 500.

eCommerce 264

eCommerce Retail Live Chat Home Furnishings 264

Wiser

OCTOBER 2, 2020

Listen in to hear from Tom Vieira, Wiser’s Director of Product, In-Store, and Casey Berns, Associate Director Shopper Insights and Category Advisory Services at The Clorox Company, as they cover six store conditions consumer brands need to monitor to win at the register. We have a recording of the webinar below.

Webinar 148

Webinar Consumer Merchant Services Retail 148

Retail TouchPoints

JANUARY 30, 2024

Training should cover the importance of diverse datasets in preventing AI bias, particularly in product recommendations and marketing strategies. Of course, customer-centric Gen AI design also means ensuring that these systems respect customer privacy and consent, striking a balance between personalization and ethical data use.

Retail 340

Retail Customer Experience Technology Customer Data 340

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. Nicholas added that when these projects don’t start with a unified vision, it can lead to disjointed experiences that ultimately frustrate consumers.

Fulfillment 298

Fulfillment Vend Operations Technology 298

Retail TouchPoints

FEBRUARY 9, 2021

An Astound Commerce survey conducted in May found that 60% of consumers made online purchases weekly or more often since the onset of the pandemic. Bolstering that finding is research by eMarketer which indicates that direct-to-consumer (D2C) ecommerce sales will expand to $18 billion in 2021. Tell your story.

Food and Beverages 306

Food and Beverages Omnichannel Social Media Consumer 306

Retail TouchPoints

SEPTEMBER 20, 2022

These new partnerships join Walmart’s previously announced pairing with Roku , which will test out new TV commerce applications by allowing customers to shop and buy (from Walmart, of course) products in ads on Roku’s streaming service. The experience will be funded by advertisers through Walmart Connect and Roku Advertising.

Retail 287

Retail Social Media Apparel Omnichannel 287

Retail TouchPoints

JANUARY 31, 2022

That also helps us make good recommendations for their shopping cart. All this requires connectivity within stores, not just for consumer devices but for the associates and managers to use. But of course a lot depends on home values, the equity you have in your home and its age.

Improvements 256

Improvements Shopping Carts Technology Consumer 256

Retail TouchPoints

MAY 5, 2021

Propelled by new technologies and heightened consumer demand, some segments that had been slower to gain traction online finally moved into the digital fast lane — cars , adult beverages and even trees , to name just a few. Easier said than done, of course. COVID + the Amazon Effect = Unprecedented Demand for Digital.

Automotive 279

Automotive Food and Beverages eCommerce Consumer 279

RTP blog

SEPTEMBER 18, 2017

Of course, checkout is simple because the retailer set up tools that enable one-touch checkout, so that checkout is as easy as tapping a button — without requiring a customer to enter in all their payment, shipping and billing information. American consumers spend an average of five hours a day on their mobile devices.

Merchant Services 300

Merchant Services Multi-channel PayPal Mobile 300