RTP blog

NOVEMBER 7, 2018

On top of the basics that have always been part of store operations, today’s stores now must offer online-level convenience, seamless channel integration and unique customer experiences. In this week’s Editor Q&A, the RTP team shares top takeaways, impressions and reactions from the 2018 Store Operations Survey.

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Mobile Fulfillment Operations Omnichannel 150

RTP blog

APRIL 11, 2018

Debbie Hauss, Editor-in-Chief: I need to address this question on a high level. Adam Blair, Executive Editor: I’m looking forward to Walmart CIO Clay Johnson’s keynote presentation, Digital Transformation: Empowering Walmart Associates With Consumer-Grade Technology.

eCommerce 150

eCommerce Workshop Presentation Events 150

RTP blog

MAY 17, 2017

The 2017 Retail Innovation Conference , held May 9-10 at the Apella in New York City, brought together many leading retail thought leaders and executives, who shared insights into how they’re driving change through advancements in the customer experience, digital transformation or innovative technology implementation s.

eCommerce 150

eCommerce Presentation Events Article 150

Omnisend

MAY 7, 2020

The ability to combine customer data with behavior-based workflows is what marketers need to deliver relevant messages, at the right time, via the right channel. The new Editor comes with the much-anticipated Splits feature, as well as additional, simplified targeting options for custom-event triggered workflows and audience filtering.

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Demo Customer Data Information Marketing 88

Retail Technology Review

NOVEMBER 4, 2126

By Sam Cortez, managing editor and outreach specialist for Scalefluence.com Merchandising is the process and practice of displaying and arranging products for the best customer experience.

Presentation 70

Presentation eCommerce Customer Experience Management 70

Retail TouchPoints

SEPTEMBER 29, 2023

With our Editor’s Perspectives column, you’ll get insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. and among the top marketplaces around the globe.

Fulfillment 266

Fulfillment Customer Experience SEO Operations 266

Groove

DECEMBER 9, 2020

Whether your goal is to build customer relationships or drive revenue, the features and functionality of both Klaviyo and Bronto will allow your online business to do just that. Predict when customers will make their next purchase, how many purchases they'll make in the future, average time between orders and more.

Marketing 370

Marketing Recommendation eCommerce Magento 370

Retail TouchPoints

JULY 20, 2022

In addition, always-on, cross-device shopping behaviors mean consumers are taking their shopping across borders and, in turn, they’re asking more of already strained supply chains. Experts agree that the supply chain has more impact on the customer experience than ever before.

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Supplies Shipping Costs Customer Loyalty Technology 296

Retail TouchPoints

DECEMBER 14, 2020

“For 30 years, design:retail has been the trusted industry voice for retail designers, an incubator of thought-provoking ideas and an advocate for innovation in retail design,” said Adam Blair, Editor of Retail TouchPoints , in a letter to readers.

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Retail Omnichannel Webinar Arts 244

Groove

MAY 12, 2021

Grow your business and create an exciting and engaging customer experience through personalization, segmentation and automation. Utilize Klaviyo's segmentation capabilities to target based on what customers purchased, what they viewed on your site, where they interact with your emails and how much money they spend per purchase.

eCommerce 370

eCommerce Marketing Merchant Services Recommendation 370

Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. Retailers definitely see the advantages of operating their own media networks, leveraging their rich first-party customer data and multiple touch points. The NRF Big Show , held in NYC Jan.

Food and Beverages 271

Food and Beverages BigCommerce Home Furnishings PayPal 271

RTP blog

NOVEMBER 7, 2017

By Adam Blair, Executive Editor “Did you find everything you’re looking for?” One of the two suburban supermarkets I shop at has trained its cashiers to ask customers this question just as they are beginning to scan their items, and it’s often struck me as odd and sometimes irrelevant. Direct me to the correct aisle?

Customer 150

Customer eCommerce Toys Supplies 150

Retail TouchPoints

APRIL 5, 2023

Shopping center operators are facing a new call to action: Evolve and elevate your experiences or lose your customers forever. We’re pivoting away from being a real estate company and leaning into being an experience company,” said Stephen Yalof, CEO of Tanger Outlets in an interview with Retail TouchPoints.

Food and Beverages 302

Food and Beverages Operations Consumer Omnichannel 302

Groove

DECEMBER 18, 2019

Finally, Shopify’s product variant and customization limitations can create challenges for many mid-market and Enterprise-level businesses. Understanding how eCommerce platforms work and how they can satisfy your business’s needs and increase customer loyalty is the key to becoming a successful online retailer.

eCommerce Platforms 293

eCommerce Platforms Shopify 3dcart eCommerce 293

Retail TouchPoints

SEPTEMBER 16, 2021

Walmart has teamed up with media company Meredith for a cross-platform partnership designed to help customers plan and prepare meals faster and more easily through AI-powered meal planning, shoppable recipes, visual search, chatbots and more.

Shopping Carts 243

Shopping Carts Technology Article Consumer 243

Retail TouchPoints

NOVEMBER 3, 2021

Well, the video sharing app is rapidly changing the face of discovery opportunities and influencer marketing, and instantly improves the customer experience in the world of cross-channel retailing. To harness the real power of TikTok, brands need to understand how it is changing the dynamics between their businesses and customers.

Consumer 246

Consumer Magazine Social Media Clothing 246

Omnisend

JUNE 28, 2021

Ecommerce personalization is the process of tailoring the content, recommendations and offers a customer sees based on their previous buying and browsing behavior, along with their demographics and personal data. 71% of consumers feel frustrated when their shopping experience is impersonal. Reading Time: 7 minutes.

Customer Loyalty 151

Customer Loyalty eCommerce Customer Recommendation 151

Smile.io

JANUARY 27, 2023

Customer engagement is a term often thrown around in the world of ecommerce and in business. How can we reach customer engagement? How can we optimize customer engagement? How can we ensure our customers are engaged? You probably know more about customer engagement than you think. What is customer engagement?

Customer 101

Customer Social Media Definition Reference 101

Retail TouchPoints

MARCH 6, 2024

They also wanted to “go beyond just buying products on shelves and reframing the customer experience. That means being much more content-focused and more audience-focused.” The goal was to “ reframe for minimum CapEx, maximum impact, and reframe the role of the asset in the town,” Ibrahim explained.

Small Business Retail 248

Small Business Retail Events Merchant Services Consumer 248

Retail TouchPoints

NOVEMBER 29, 2023

The bottom line is that that landlords, or owners of retail real estate, need to shift their cultural makeup so they’re no longer “librarians” and more “editors,” according to Denz Ibrahim, Head of Retail and Futuring at LGIM Real Assets. The goal was to go beyond just buying products on shelves and reframing the customer experience.

Small Business Retail 247

Small Business Retail Omnichannel Consumer Retail 247

Smile.io

MAY 1, 2023

Customer retention is a key element in making sure your ecommerce business is sustainable and in business for the long term. Without repeat customers, your business won’t have the base it needs to grow. 🛍️ Customer retention is about keeping loyal customers, as opposed to recruiting new ones.

Customer Retention 60

Customer Retention Customer Customer Loyalty Merchant Services 60

RTP blog

OCTOBER 3, 2018

Industry experts believe retailers will need to deepen their understanding and develop their capabilities in six key areas within e-Commerce: AI/Machine Learning , Personalization and Customer Engagement , Next-Generation Technologies , Global Commerce , Omnichannel and the Last Mile. Uncertainty can be worse than disappointment.

eCommerce 150

eCommerce Multi-channel Channel Subscription 150

Omnisend

NOVEMBER 19, 2020

This is why WooCommerce merchants can’t ignore this powerful tool for nurturing prospects and converting new customers. WooCommerce emails are a core way customers interact with your store outside of your marketing campaigns. However, native WooCommerce email templates lack customization features and aren’t very distinct.

WooCommerce 148

WooCommerce Customer Merchant Services Payments 148

Retail TouchPoints

JANUARY 27, 2021

This left smaller retailers searching for ways to boost online sales performance and customer experiences in the face of such stiff competition, especially for leveraging big-ticket retail events — Black Friday, Cyber Monday, Christmas — for securing much-needed revenue. Challenge 3: Coping with Online Demand.

Retail 279

Retail Social Media Channel Multichannel 279

Ecommerce Platforms

JULY 7, 2022

That said, we'll be looking at their: Features and ease of use Themes and designs Pricing Apps and extensions Customer support SEO capabilities Dropshipping functionality. Sell on Facebook, create targeted discounts for loyal customers, and send automatic transactional emails. Wix also provides an intuitive drag-and-drop editor.

Shopify 179

Shopify Payment Services Shipping Costs Merchant Services 179

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. The top five themes include: 1. Amanda Efron, Chief Digital Officer of Ikea U.S. ” 5.

ACH 237

ACH Multi-channel Technology Customer Retention 237

Smile.io

JANUARY 12, 2023

Once you’ve decided how to value your referral rewards to make them motivating for both the referring and referred customers, it’s time to get into the nitty gritty details. And one of the most important details is where customers end up after they click on the referral link. Ecommerce customers are no different.

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Customer Reference Customer Experience Apparel 67

RTP blog

DECEMBER 12, 2018

editors identified the bad and the ugly of retail in 2018 , highlighting key instances where retailers and others fumbled the ball. Debbie Hauss, Editor-in-Chief: I am going to take the same route I did with the “bad news” Q&A from last week and share a personal story that I think should be a lesson-learned for all retailers.

Sporting Goods 150

Sporting Goods Department Stores eCommerce Toys 150

RTP blog

JULY 3, 2019

Adam Blair, Editor: Wayfair ’s non-response response to the protests by a group of its employees is classic corporate-speak: “As a retailer, it is standard practice to fulfill orders for all customers and we believe it is our business to sell to any customer who is acting within the laws of the countries within which we operate.”

B2B 150

B2B Games Operations Fulfillment 150

BigCommerce

NOVEMBER 13, 2017

Time saved for brand employees sans a hit to the customer experience on the front-end. We solved this by creating a seamless integration that allows editors to add / edit / update sellable items directly in Sitecore, and have those pushed out to BigCommerce. Now, the editing experience is all in 1 place for editors.

BigCommerce 196

BigCommerce eCommerce Payment Services Shopping Carts 196

RTP blog

MARCH 27, 2019

The investments come as chief competitor Amazon continues to redefine its own customer experience (and everyone else’s) with technology, while Kroger continues to center its new store experiences on innovative technologies. The retail giant hasn’t been shy about investing in newer technologies such as VR , robotics.

Retail 150

Retail Toys POS Technology 150

RTP blog

OCTOBER 4, 2017

The move may simply be a sign that a tightening labor market is finally putting upward pressure on wages, or it could signal Target’s recognition of the role front-line employees play in creating a positive customer experience. Glenn Taylor, Senior Editor: Good for Target for making this move. It’s a win-win situation.

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Definition Presentation Customer Experience Management 150

RTP blog

APRIL 4, 2018

The RTP editorial team has handicapped the technologies and companies being featured at the RevTech event, with each editor selecting their standouts. Debbie Hauss, Editor-in-Chief: I am definitely fascinated by what Bottlefly is offering: “a patented method for tracking consumer preferences in sensory-based products.” Akola Project.

Events 150

Events Technology Food and Beverages Retail 150

Groove

SEPTEMBER 18, 2023

T he rapidly evolving world of AI in eCommerce means that artificial intelligence tools have become indispensable for businesses seeking to optimize their operations, enhance customer experiences, and drive growth. Adobe Photoshop - Full-Fledged Photo Editor ($20.99/mo Pixelcut.AI - Basic Photo Editor (Free) Pixelcut.AI

Merchant Services 195

Merchant Services eCommerce Jewelry Social Media 195

Retail TouchPoints

APRIL 23, 2021

“We are proud to continue the legacy of the 40 Under 40 Awards program, recognizing the achievements and outstanding work of the retail industry’s next generation of leaders,” said Jessie Dowd, Senior Editor of Retail TouchPoints. Robert Timothy Blair , Manager Retail Operations: Customer Experience , White House BLACK MARKET.

Retail 325

Retail Omnichannel Management eCommerce 325

ESW

DECEMBER 4, 2023

The partnership gives ecommerce brands built on Shopware access to ESW’s suite of solutions to enable all aspects of DTC cross-border expansion, including compliance, data security, fraud protection, taxes and tariffs to checkout, delivery, returns, customer service and demand generation, in as little as four weeks.

Merchant Services 88

Merchant Services Payment Services Technology Shipping Costs 88

RTP blog

MARCH 20, 2019

Adam Blair, Editor: One of the biggest reasons brands are ramping up their DTC operations (beyond the obvious one of selling more stuff) is the tremendous opportunity to gather first-party data about customers — not just who they are but what kinds of marketing they respond to, as well as what they like (and don’t like) about the brand’s products.

Retail 150

Retail eCommerce Social Media Article 150