Kissmetrics

MARCH 22, 2018

Stitch Labs is a purpose-built inventory management software to help brands improve customer experience and scale efficiency. When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers. Using Data To Improve Customer Experience.

Customer Experience 279

Customer Experience Customer Shipping Costs Gifts 279

Retail TouchPoints

AUGUST 17, 2022

While many brands and retailers are focusing on engaging Gen Z, Gen Alpha is slowly creeping into the picture. Gen Alpha — consumers born after 2010 — have grown up immersed in technology. That’s why retailers like Kids Foot Locker are embracing the convergence of community and technology to effectively reach Gen Alpha consumers.

Social Media 273

Social Media Omnichannel Apparel Consumer 273

Retail TouchPoints

NOVEMBER 18, 2021

Retailers certainly need to know what consumers want , but perhaps an even more important question is: How do I provide it to my shoppers? Jess Huang, Partner at McKinsey, said that by honing data governance and targeting practices, retailers can give consumers a better experience not just on their site but across the internet.

Consumer 256

Consumer Merchant Services Social Media Technology 256

Retail TouchPoints

FEBRUARY 14, 2023

Consumer-facing brands have spent hundreds of millions of dollars over the past few decades creating unique customer experiences in their physical brick-and-mortar locations. A new customer experience study from J.D. Take retail banks and credit card providers, for example.

Customer 211

Customer Banking Customer Experience Social Media 211

Retail TouchPoints

AUGUST 2, 2022

The increasing importance of consumer privacy in online marketing has thrown the industry for a loop that people are still looking to recover from. Consumer frustration with poorly targeted online ads, combined with concerns about data sharing, create a major roadblock to tracking consumer buying signals and finding out what people want.

Clothing 235

Clothing Fashion Channel Information 235

ESW

JUNE 23, 2023

And as the number of ecommerce consumers continues to grow, new markets and segments are emerging along with it. According to Morgan Stanley, parts of Southeast Asia and Latin America could experience 17% to 20% ecommerce growth over the next five years. So what should ecommerce brands know about consumer behaviour in 2023?

Consumer 78

Consumer eCommerce Payment Services Shipping Costs 78

Retail TouchPoints

OCTOBER 6, 2022

Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that). The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear.

Shipping Costs 257

Shipping Costs Payment Services Merchant Services Payments 257

Retail TouchPoints

AUGUST 23, 2023

Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand. Consumers expect a seamless interaction with a brand when and where they want it. Loyalty must adjust to meet those evolving consumer expectations.

Travel 207

Travel Clothing Technology Customer Loyalty 207

Retail TouchPoints

MARCH 1, 2024

Retargeting existing customers to boost conversions has always been a strong tactic for retailers, and it’s likely to become even more important as third-party cookies deprecate and more stringent privacy regulations go into effect. That’s much more useful [data] than the first consumer.

Social Media 221

Social Media Department Stores Supplies Apparel 221

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. But while blending of in-store and online provides consumers with significantly more flexible shopping, it also creates operational challenges. Tying Channels Together. billion in 2020, up 32.4%

Payment Services 194

Payment Services Payments Retail Sporting Goods 194

Retail TouchPoints

APRIL 11, 2022

DBI expects the margin increases to be driven primarily by its renewed focus on private label sales, most of which happen in its own DTC channels.

Sporting Goods 299

Sporting Goods Accessories Supplies Apparel 299

Retail TouchPoints

MARCH 23, 2022

Nike is pushing forward with its digitally focused direct-to-consumer strategy following a strong Q3, with plans to build “the marketplace of the future” and bring standalone Jordan stores to North America. Revenues were up 5% YoY in the company’s fiscal Q3, which ended Feb. Wholesale Will Still Play a ‘Very Important Role’.

Sporting Goods 271

Sporting Goods Apparel Consumer Social Media 271

Retail TouchPoints

JANUARY 19, 2023

During the sales period, 62 influencer and retailer-run livestream channels surpassed RMB 100 million ( $14.2 ” Building a Foundation for Live Commerce As with any marketing channel or tactic, a sound livestream strategy starts with the fundamentals of brand marketing and storytelling. Who is our target consumer?”

Social Media 280

Social Media X-cart Consumer Events 280

Sailthru

MARCH 11, 2019

When it comes to digital marketing channels, none is more reliable than email. Consumers also prefer receiving promotional content via email. At the same time, email isn’t a standalone channel. Email is a catalyst to get consumers there, which is why email must exist within a holistically designed customer experience.

Specialty Retailers 68

Specialty Retailers Definition Apparel Fashion 68

Retail TouchPoints

JANUARY 14, 2021

As consumers return to physical stores, features such as appointment setting and personalization will be the keys to remapping the customer experience. While the pandemic accelerated the convergence of digital and physical stores, it’s about more than having product available in all different channels, said Suitsupply’s De Jong.

Payment Services 191

Payment Services Retail Omnichannel Channel 191

Optimizely

FEBRUARY 28, 2020

With so many options available to consumers, entering the space may not be difficult, but succeeding is a serious challenge. It shows up most often on their social media channels, as users frequently (and without being prompted!) use #doingthings when they’re sporting Outdoor Voices apparel.

Outdoor 195

Outdoor Customer Experience Social Media Clothing 195

Retail TouchPoints

SEPTEMBER 20, 2022

While the bulk of retail media has been dominated by fairly basic website-based offerings — sponsored search, display ads, promoted listings — the true power of these offerings comes in connecting retail data with other channels, including stores and third-party platforms like social media and connected TV.

Retail 253

Retail Social Media Apparel Omnichannel 253

ESW

AUGUST 6, 2023

DTC ecommerce channels are uniquely capable of accommodating such pivots and changes nearly instantly. So brands that include online stores in their channel mix are well positioned to make decisions based on market and consumer behaviour. Merchants need to offer the right products on the right channels.

Consumer Electronics 78

Consumer Electronics Electronics Retail Apparel 78

Retail TouchPoints

AUGUST 16, 2021

If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart. That is a significant amount of capital tied up in the returns channel! After all, consumers need to be able to bring back certain items. Could the returns channel supplement current inventories?

Retail 336

Retail Shipping Costs Supplies Shopify 336

Retail TouchPoints

JUNE 9, 2023

In many instances, declines occur because consumer shopping patterns shift over time. When that happens, a retailer becomes the consumer’s choice, or at least one of the top choices. They promoted value on home goods, and consumers also thought “They probably have the stuff I want.” For example, at category killers like T.J.

Department Stores 251

Department Stores Consumer Accessories Apparel 251

Retail TouchPoints

AUGUST 18, 2023

And more importantly, how does this “native” status impact the methods brands use to engage these current and future consumers? A panel at the June 2023 Retail Innovation Conference & Expo provided answers and insights in the session titled Gen Z and Gen Alpha: Creating Impactful Brands for the Next Wave of Consumers.

Mobile 235

Mobile PayPal Consumer Customer Loyalty 235

Retail TouchPoints

NOVEMBER 20, 2023

Balenciaga is venturing into wearable tech with a new merchandise series that gives consumers exclusive access to media. The luxury fashion house is partnering with EON , a company specializing in Digital ID technology, to embed a custom-produced song by Archive, a London-based trip-hop group, into items from the collection.

Arts 253

Arts Fashion Channel Technology 253

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 230

Payments Payment Services Customer Experience Social Media 230

Retail TouchPoints

MAY 16, 2022

As its name implies, Direct to Consumer (DTC) retail seeks to appeal directly to consumers with a brand they will recognize and seek out. The mindset of today’s consumer is ‘I can get this stuff anywhere.’ Think about a customer, not a channel,” said Wine Enthusiasts’ Strum Silberstein. “We’re

Social Media 315

Social Media Specialty Retailers Presentation Apparel 315

Retail TouchPoints

JULY 30, 2020

Only consumers only had 17% of their shopping done by early July, and 54% said they held off on spending because they didn’t know what they needed. The most notable shift between the 2019 back-to-school season and today is the strong consumer preference for technology over traditional items like apparel and even school supplies.

Merchant Services 257

Merchant Services Apparel Omnichannel Clothing 257

Groove

APRIL 29, 2022

Brands are now using text messaging to send promotional messages, updates, company announcements and more to consumers that provide consent. After the recession in 2009, businesses used direct mail less and less due to its cost, and consumers weren’t shopping as much during that time when compared to before the recession.

Merchant Services 195

Merchant Services Marketing Shopping Carts Shipping Costs 195

Retail TouchPoints

DECEMBER 3, 2020

Digital will continue to be the star: Although Black Friday spending was lower than Adobe’s projections, consumers still spent a total of $9 billion online, making it the second-largest online spending day in U.S. Consumers spent $10.8 Shopper Yield data revealed that spend per consumer increased 36.3% billion , a 15.1%

Small Business Retail 177

Small Business Retail Mobile Travel Consumer 177

Retail TouchPoints

SEPTEMBER 16, 2022

While some brands claim to completely understand what these consumers really want, there are many times when Gen Z shoppers’ thoughts and behaviors don’t quite match up. And at a time when knowing and resonating with your customer is the key to survival, retail brands are hoping to get further context.

Social Media 324

Social Media Retail Games Consumer 324

Optimizely

APRIL 18, 2019

Your most loyal and valuable customers shop across multiple channels, both online and offline. Consumers who buy products both online and in-store have a 30% higher lifetime value than those who shop using only one channel. In fact, customers don’t see “channels” in the same way as marketers do. Far from it.

Marketing 299

Marketing POS Channel Clothing 299

Retail TouchPoints

JANUARY 4, 2021

Swiss performance sportswear brand On has opened a global flagship store in New York’s NoHo neighborhood — its first standalone brick-and-mortar store — boasting a design-centric and technologically driven approach to the in-store consumer experience. Shopper Mobile Devices Can Unlock Rich Product Data.

Outdoor 264

Outdoor Technology Apparel Customer Experience 264

Retail TouchPoints

JULY 17, 2023

The power of omnichannel retailing is well documented: even primarily DTC companies are realizing that they can benefit from flagship stores to enable brand discovery and build loyalty among customers in high-profile cities. looked for a partner when it opened its first physical location in May. How much are they spending?

Omnichannel 191

Omnichannel Operations POS Document 191

Retail TouchPoints

SEPTEMBER 30, 2022

consumers now begin their product searches on Amazon , and now Google has another competitor nipping at its heels as younger consumers increasingly start their information and product searches on social media sites. The majority of U.S. The majority of U.S. Shopping in particular is a key focus for Google, as it has been for some time.

Multi-channel 271

Multi-channel Apparel Events Information 271

365 Retail

APRIL 3, 2024

However, for many consumer brands, the divide between expectations and reality looms large. Retailers envisioning a seamless, magical customer experience must recognise that AI’s effectiveness depends on high-quality underlying data. In the retail landscape, the fervour surrounding generative AI has reached a crescendo.

Customer 73

Customer Outdoor Customer Data Customer Experience 73

Retail TouchPoints

APRIL 19, 2022

The J.Jill customer doesn’t need a confidence boost — she is already comfortable in her own skin. These customers are women aged 45 and up who have built extensive purchasing power, so J.Jill serves as an informed style partner rather than an authority. We’re still promoting it because it was such a great experience for the customer.

Omnichannel 245

Omnichannel Apparel Clothing Customer 245

Retail TouchPoints

FEBRUARY 22, 2021

Instead, a series of recent diversifications, including the launch of a direct-to-consumer site in 2017, meant the brand was poised to roll with the pandemic punches. These gave Kerrits the advanced analytics and segmentation tools she needed to react to the volatile market forces and shifting consumer sentiments that shaped the year.

Events 243

Events Shipping Costs Outdoor Shopify 243

Retail TouchPoints

JANUARY 5, 2022

For example, retailers can use store data to optimize staff performance, understand traffic flows and consumer behaviors and even measure how resonant different displays are: “They can use [all that data] to de-risk the process” of store and experience design, Trotter added.

Retail 284

Retail Omnichannel Social Media Consumer 284

Retail TouchPoints

FEBRUARY 21, 2024

Stores also include a curated product mix that includes personal care items, apparel, snacks and refreshments, books, magazines and gifts, to ensure there’s an array of products that meet the needs of all possible visitors. The key is getting the “fundamentals” of good retailing right, according to Kloor.

Gifts 235

Gifts Beauty and Health Payment Services Payments 235