Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again.

Shipping Costs 328

Shipping Costs eCommerce Merchant Services Retail 328

Retail TouchPoints

JANUARY 25, 2022

It’s energizing to think about customer experience transformation and what that could possibly mean for a business. In the retail industry, many organizations are at a pivotal moment of forging a path forward to define the future-state customer experience where the physical and digital converge. We all like to think big.

Management 250

Management Marketing Order Fulfillment Customer Experience 250

Retail TouchPoints

APRIL 19, 2022

The J.Jill customer doesn’t need a confidence boost — she is already comfortable in her own skin. These customers are women aged 45 and up who have built extensive purchasing power, so J.Jill serves as an informed style partner rather than an authority. RTP: How does J.Jill maintain and cultivate customer loyalty?

Omnichannel 233

Omnichannel Apparel Clothing Customer 233

Retail TouchPoints

DECEMBER 29, 2023

From high-end luxury brands like Balenciaga and Gucci focusing much of their stock offering on sneaker apparel to High Street stores like Walmart offering budget-friendly options, sneakers and sportswear is big business for brands. Launching incentive and loyalty programs is an effective way of appealing to the customer and their interests.

Apparel 230

Apparel eCommerce Fulfillment Order Fulfillment 230

Retail TouchPoints

AUGUST 18, 2023

For Kit Garton, VP of Product at DTC men’s swimwear and apparel brand Chubbies , being a “digital native” entails more than just growing up with the internet and your favorite celebrities all in the palm of your hands. “It “The oldest members of Gen Alpha are [themselves] turning 13 , so they are beginning to influence household purchases.”

Mobile 225

Mobile PayPal Consumer Customer Loyalty 225

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 218

Payments Payment Services Customer Experience Social Media 218

Kibo

JUNE 10, 2021

These include increased sales, real-time order and inventory visibility , improved customer loyalty, streamline operations, and a 360-degree view of customers. We surveyed 400 retail executives about their experiences during the pandemic and about what the future holds for unified commerce.

Sporting Goods 62

Sporting Goods Download Customer Experience Document 62

Smile.io

DECEMBER 7, 2021

Apparel items should always be accompanied by a size chart with accurate measurements that customers can use as a reference when deciding on a size. If you’re an ecommerce retailer selling apparel, try to showcase your apparel items in different settings or on different models with diverse body types.

eCommerce 70

eCommerce Apparel Customer Loyalty Shipping Costs 70

Retail TouchPoints

JANUARY 5, 2022

Curated for VIP Customers: Many retailers are assessing their loyalty programs and attempting to integrate more exclusive perks, services and rewards to foster greater loyalty. Trotter predicts that physical spaces also will be incorporated, creating exclusive “watering holes” for their most loyal customers.

Retail 277

Retail Omnichannel Social Media Consumer 277

Retail TouchPoints

JANUARY 25, 2023

For retailers that have a community of customers centered on their brand, creating in-store community spaces can increase traffic, strengthen customer loyalty and attract new customers who are seeking communities aligned with their interests. Welcome your brand community in a clubhouse space.

Retail 219

Retail Sporting Goods Department Stores Consumer 219

ESW

SEPTEMBER 1, 2023

In fact, apparel return rates during the holidays can reach as high as 30%. With quicker issue resolution and enhanced customer experience, returns decrease, brands save money and customers become more brand loyal.

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

GetElastic

NOVEMBER 8, 2019

Still, those brands that can develop and maintain the best customer relationships are going to end up on top and ensure long-term success. Here are five ways to improve those customer relationships: 1. Reward loyalty. You don’t need to implement all of these but adopt those that make sense for your customers and business model.

Social Media 158

Social Media Customer eCommerce Customer Loyalty 158

Ecommerce Platforms

JUNE 15, 2022

Return Rabbit enables you to customize the available ‘return reasons' per item or product category. For example, apparel might have the return reason “The item didn’t fit,” which doesn't apply to electronics. You can also provide customers with an option to upload an image of the item they wish to return.

Merchant Services 192

Merchant Services Shipping Costs Shopify Shipping 192

Retail TouchPoints

NOVEMBER 18, 2021

Crate & Barrel did a total revamp of its search engine tool and the results have been undeniable: “We have noticed higher conversion and increases in add to cart and order value because we are continuing to serve up more relevant items to our customers,” said Aaron Veit, Director of Digital Product Management at Crate & Barrel.

Consumer 247

Consumer Merchant Services Social Media Technology 247

Wiser

MAY 30, 2023

Such as: Patagonia Patagonia is a clothing company that focuses on making high quality apparel with minimal environmental impact. By taking these steps, not only will a business decrease its carbon footprint, but it may also gain customer loyalty as consumers become more conscious of the companies they support.

Shipping Costs 147

Shipping Costs Retail Clothing Shipping 147

Smile.io

JANUARY 17, 2023

Top 10 Customer Loyalty Programs of 2021 The wait is over - find out what the top 10 best customer loyalty programs of 2021 are. Without further ado, let’s dive into the top 10 best customer loyalty programs of 2022. Your loyalty program needs to be an extension of the rest of your brand.

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

Demac Media

MARCH 5, 2018

With so many amazing loyalty programs in virtually every industry, it can be hard to determine which features are the most effective. Luckily for you, we’ve put together a list of the most important features for reward programs in cosmetics, apparel, food & beverage, jewelry, and subscriptions. Apparel Pro Tip: Build a Community.

Food and Beverages 45

Food and Beverages Jewelry Social Media Customer Loyalty 45

Smile.io

MARCH 5, 2020

Customer loyalty is a primary tool for keeping customers engaged. Read about how you can offer the best customer loyalty experience to increase customer retention year-round. LEARN ABOUT CUSTOMER LOYALTY. Take a look at Origins Apparel , for example. This is just the beginning.”.

Customer Retention 46

Customer Retention eCommerce Social Media Apparel 46

Smile.io

FEBRUARY 1, 2022

We’ve got another apparel brand here that is far more than a fashion brand. With non-gendered product collections including: Tees, Tanks, Sweatshirts, Hoodies, All-Over Tees, and Black Lives Matter, customers can feel comfortable and confident shopping for whatever clothing catches their eye.

Beauty and Health 70

Beauty and Health Accessories Fashion Clothing 70

Retail TouchPoints

JUNE 2, 2022

By taking a closer look at thriving brand communities, retailers can learn how to develop ones of their own that drive loyalty and a better customer experience. Gymshark is one of the fastest growing fitness apparel brands in the world, partially due to the way it varies its community-building efforts.

Customer Loyalty 243

Customer Loyalty Customer Events Consumer 243

Dynamic Action

SEPTEMBER 21, 2017

DynamicAction, a Shop.org 2017 Digital Commerce Startup of the Year finalist, will enable Destination XL to connect customer, product and profit data across its business, fostering organizational alignment and an exceptional customer experience. The DXL Men’s Apparel stores in Ontario are operated by DXL Canada, Inc.,

eCommerce 48

eCommerce Retail Apparel Specialty Retailers 48

Retail TouchPoints

FEBRUARY 18, 2021

Ultimately, the customer must feel at ease within the space, or they will be reluctant to return. Space design is especially crucial for apparel retailers that want to drive cross-sells and upsells, according to Georganne Bender, who is Principal at Kizer & Bender. “If Is the store limited in space?

Retail 280

Retail Beauty and Health Books Omnichannel 280

Omnisend

MARCH 2, 2021

Whether the experience reinforced the sense of luxe, reacquainted you with whimsy, or delighted you enough to break the humdrum of opening typical Amazon cardboard, the unboxing experience can keep your product in your customer’s mind long after they’ve tossed the box. What is an Unboxing Experience? Emma and Ashe.

Shipping Costs 158

Shipping Costs Gifts Shipping Presentation 158

Smile.io

MAY 15, 2023

How to Grow Your Small Business with Loyalty Marketing Find out what loyalty marketing is, what it can help you achieve, and how to implement customer loyalty marketing in your small business. Blog Gabrielle Policella Loyal customers Loyalty is key to driving ecommerce growth.

Shipping Costs 80

Shipping Costs Arts Blog Social Media 80

Korona

NOVEMBER 10, 2022

Additionally, the success rate of selling to a customer you already have is 60-70%, while the success rate of selling to a new customer is 5-20%. Below are some strategies to withstand the recession without raising prices by strengthening customer loyalty. Personalize your customer experience.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

Smile.io

NOVEMBER 15, 2021

Ask yourself this: who does your customer want to be, and how can you help them get there? Progressing through your program should mirror a customer’s journey towards achieving their desired lifestyle/self. Take Club Roolee from apparel company Roolee , for example.

Games 88

Games Fashion Jewelry Customer 88

Smile.io

DECEMBER 5, 2019

With a strong idea of their ideal customer in mind, Shine On made use of their Facebook store to sell their apparel. For example, a brand like The Balm in the cosmetics industry relies on visual marketing and reviews more than anything else to create customer loyalty. Shine On’s Facebook store.

Social Media 48

Social Media Customer Loyalty Apparel Clothing 48

Optimizely

OCTOBER 31, 2017

Offer a great customer experience. But it’s much more than that — these brands are all built on a fantastic customer experience. For example, customers can get a Casper mattress delivered to their door so they can sleep on it and make sure they really love it. No wonder customers love the brand!

eCommerce 569

eCommerce Shipping Costs Definition Magazine 569

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. Why the Non-Purchaser Might be Your Most Important Customer. Tactical apparel retailer 5.11 View the session on demand.

Payment Services 206

Payment Services Merchant Services Omnichannel Consumer 206

eCommerceFuel

SEPTEMBER 6, 2023

Converting Occasional Buyers into Whales Drew recommends a targeted product strategy for converting occasional buyers into high-value “whale” customers. In the case of a women’s apparel retailer, bras served as a ‘bridge product’ that led customers to purchase higher-priced items.

Customer 26

Customer Social Media Marketing Recommendation 26

Retalon

DECEMBER 8, 2021

In fact, the best order fulfillment processes become sources of revenue, profit, and even customer loyalty. Besides giving you control over inventory and the customer experience, the DIY approach can make you more competitive. Fulfillment models that work for apparel may not work as well for appliances.

Order Fulfillment 41

Order Fulfillment Merchant Services Fulfillment Shipping Costs 41

BigCommerce

NOVEMBER 13, 2017

Customer Loyalty. Customer Lifetime Value. What we got back were hundreds of submissions from online brands building visionary developments that drive growth opportunities, solve business challenges, and deliver outstanding customer experiences above and beyond traditional online retail. Time Saved. Money Saved.

eCommerce 411

eCommerce Jewelry EDI Shipping Costs 411

Smile.io

JANUARY 27, 2023

The more emotionally invested a customer is, the stronger their connection with your brand will be, and thus begins brand loyalty and an engaged community. Both the quality and quantity of engagements that your customers have with your brand are equally important.

Customer 101

Customer Social Media Definition Reference 101

UpSellIt

AUGUST 3, 2023

Ecommerce segmentation and personalization are two independent, but complementary strategies used in the field of online retail to enhance customer experience, improve conversion rates, and drive sales. Imagine a business that sells both warm weather and cold weather apparel. Let’s take a look at a quick and simple example.

eCommerce 107

eCommerce Recommendation Accessories Customer Loyalty 107

Optimizely

JUNE 13, 2019

You don’t always have to understand why exactly your customers make the choices they do — you just have to know that they are doing it and use that data to your advantage to drive customer loyalty. This campaign from apparel brand Saint Bernard does a fantastic job of recommending products based on customer affinities.

Customer 270

Customer Outdoor Social Media Customer Loyalty 270

Ecommerce Platforms

JUNE 16, 2023

Kiwi Sizing Pricing: Free Plan, or Premium Plans with Views per Month Pricing (Starting from $7.49) If you’re selling apparel on your Shopify store , Kiwi Sizing might be an absolute must-have app for you. The app comes with an apparel size recommender that calculates the best fit based on age, weight, and height.

Shopify 211

Shopify Shipping Costs Merchant Services Shipping 211

Smile.io

FEBRUARY 16, 2023

With the global apparel market estimated to be an over $1.7 In the past few years, customers are changing their habits from only shopping in-store to purchasing online with 76% of Americans shopping online for clothing. Nordstrom is another great example of a large fashion retailer doing loyalty right.

Fashion 60

Fashion Social Media Events Small Business Retail 60