Retail TouchPoints

APRIL 28, 2023

Digitization has overhauled much of the business world, and in departments like finance or marketing you’d find most employees are hooked on apps that serve up-to-date information on the status of their programs and connect them with others on their team for real-time collaboration. That adds up to more than $6.5 billion that U.S

Retail 267

Retail Technology Information Mobile 267

Retail TouchPoints

JANUARY 26, 2024

“Too many friction points all along the customer journey is a big pain point for consumers, and certainly the checkout or transaction moment plays a part in that friction,” said Margot Juros, Research Director for Retail Technology Strategies at market intelligence and advisory firm IDC in an interview with Retail TouchPoints.

Merchant Services 259

Merchant Services Payment Services Payments ACH 259

Retail TouchPoints

MARCH 8, 2023

This means the way consumers shop has drastically changed as new financing options rise in popularity. Strategizing the best way to shed overstocked inventory isn’t just great for the bottom line; it can also aid in your customer experience strategy.

Shipping Costs 264

Shipping Costs eCommerce Payment Services Customer Experience 264

Retail TouchPoints

SEPTEMBER 6, 2022

Make no mistake, this is a treacherous environment for retailers, which must make complex and difficult decisions about where to invest and divest, how to train employees, which technologies to employ and so on. Customize physical stores to the omnichannel experience. strikes Gen Z as cumbersome, slow and old-fashioned.

Merchant Services 282

Merchant Services Payment Services Financial Services Omnichannel 282

Retail TouchPoints

JULY 13, 2023

Compliance is how companies can easily onboard new customers and grow faster, as well as navigate through red tape to get into new markets with ready-to-go products and services. At the same time, businesses across many sectors pivoted toward offering their own payment solutions for employees and customers alike.

Merchant Services 242

Merchant Services Payment Services Payments Banking 242

ecomdash

JULY 10, 2018

Prior to joining the Payability team, Victoria developed social media content and strategies for top technology brands such as Skype and Samsung. These days, winning in business means offering a stellar customer experience — one that encourages your customers to shop again and tell their friends to shop with you, too.

Customer Experience 88

Customer Experience Improvements Payment Services Customer 88

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. Risk assessment is a muscle [that finance people have to develop],” said Dayna Quanbeck, CFO and COO for Rothy’s. Is it the real deal?

ACH 266

ACH Multi-channel Technology Customer Retention 266

Retail TouchPoints

MARCH 31, 2023

Retailers know that customer engagement must be the focus of their marketing efforts. And it’s increasingly clear that brands that embrace financial services within the customer journey are scoring highly on engagement scores. Many customers bail at this point. Many customers bail at this point.

Financial Services 271

Financial Services Payment Services Payments Small Business Retail 271

Retail TouchPoints

SEPTEMBER 19, 2023

The company has successfully helped retailers like American Eagle Outfitters leverage RFID and computer vision-based inventory tracking technology to create a holistic, near-real-time view of inventory across stores to empower both associates and consumers.

Omnichannel 274

Omnichannel Shipping Costs Operations Fulfillment 274

Retail TouchPoints

OCTOBER 9, 2020

The home furnishing and accent retailer, which operates 20 showrooms and 13 Ashley Home Store showroom licenses in Florida, partnered with cloud commerce provider Kibo , which offered a flexible ecommerce technology that would allow CITY Furniture to develop and support highly customized customer journeys and a fluid shopping-cart experience.

Payments 258

Payments eCommerce Customer Home Furnishings 258

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. The retailer has built, tested and optimized mobile-based technology to help associates feel equipped, informed and connected to serve customers across all channels.

Retail 257

Retail Supplies Merchant Services Social Media 257

Retail TouchPoints

MARCH 1, 2024

Retargeting existing customers to boost conversions has always been a strong tactic for retailers, and it’s likely to become even more important as third-party cookies deprecate and more stringent privacy regulations go into effect. It all began with Josie creating lingerie on her living room floor.)

Social Media 238

Social Media Department Stores Supplies Apparel 238

365 Retail

OCTOBER 5, 2021

We needed a solution that allowed us to centralise our task management and communications across our entire store estate, to ensure the customer experience and ‘look and feel’ of our stores was both consistent and streamlined. Until then we had been using multiple, manual channels that were labour intensive.

Customer Experience 52

Customer Experience Operations Customer Point of Sale 52

Forrester eCommerce

SEPTEMBER 6, 2019

Forrester has recently kicked off some new research focusing on services and companies that make financial decisions and take action on behalf of consumers. You can take a very short survey on this topic here. I’m psyched to present here our first FORR/3 video episode on this topic (see below)! In it, Oliwia Berdak and […].

Presentation 354

Presentation Consumer Financial Services Banking 354

Forrester eCommerce

MARCH 1, 2023

I looked at the Budget 2023 that India’s Finance Minister presented on Feb 1st 2023. Budget 2023 does aspire to create an empowered, inclusive, technology-driven, and knowledge-based economy […] I find that he was not far off the mark.

Financial Services 195

Financial Services Presentation Technology Banking 195

Retail TouchPoints

NOVEMBER 3, 2021

Sodipo most recently led Product Finance and Strategy at Stripe and will bring her expertise in payments to Glossier’s Accounting and Finance teams. She also will draw upon prior experience at roles in private equity firms to help the retailer continue scaling its business. Seun Sodipo will take the CFO job in February 2022.

Payments 263

Payments Payment Services Omnichannel Channel 263

Retail TouchPoints

JULY 9, 2021

Not only are they achieving energy efficiency, they’re impressing their customers, too. Chain retailers face fierce competition today on many fronts, not least of which is just getting the customer into the store. Today’s customer continues to reward them for it. Take grocery stores.

Management 264

Management Retail Customer Experience Operations 264

Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. But the value of laying a robust foundation for technological adoption extends beyond times of crisis.

Payment Services 232

Payment Services Operations Banking Technology 232

Retail TouchPoints

AUGUST 10, 2020

Not long ago, the Chief Experience Officer was introduced to retailers as a role that could oversee the entire customer and employee experience sectors of a business. However, when it comes to retail specifically, oftentimes the customer experience is fully dependent on the supply chain experience.

Supplies 157

Supplies eCommerce Merchant Services Retail 157

Retail TouchPoints

OCTOBER 9, 2020

The home furnishing and accent retailer, which operates 20 showrooms and 13 Ashley Home Store showroom licenses in Florida, partnered with cloud commerce provider Kibo , which offered a flexible ecommerce technology that would allow CITY Furniture to develop and support highly customized customer journeys and a fluid shopping-cart experience.

Payments 136

Payments eCommerce Customer Home Furnishings 136

Forrester eCommerce

MARCH 5, 2019

Almost every technology consulting firm, and many others besides, claims to be able to help your business transform into a digital business. “Digital Transformation” has been used to describe everything from moving applications from a data center to the cloud to updating the systems and processes in the finance department.

Webinar 311

Webinar Technology Other Information 311

Mi9

OCTOBER 10, 2023

Roles may include senior executives, information technology, operations, customer experience, finance, and more. Mi9 Store is a comprehensive Point of Sale system enabling hardline, hardware and home improvement retailers to provide the best shopping experience for customers and contractors.

Point of Sale 52

Point of Sale Specialty Retailers POS Document 52

Forrester eCommerce

MARCH 22, 2022

Here are just five of the topics we find particularly interesting: Embedded finance. A crop of fintech startups and large financial providers are investing in embedded finance — in which financial products and […].

Financial Services 195

Financial Services Banking Customer Experience Management 195

Retail TouchPoints

OCTOBER 27, 2021

One of the biggest challenges in marketing is quantifying the influence of each customer touch point. Even marketing teams that can map the entire customer journey have trouble identifying the exact moment or event that compelled a prospect to become a customer. The Decline of Click-Based Attribution.

Multi-channel 302

Multi-channel Games Retail Social Media 302

BigCommerce

JUNE 21, 2018

Below we’ve highlighted 13 automotive brands that are focused on creating exceptional customer experiences by designing ecommerce sites that drive sales, revenue, and market share. CruiseMaster sells caravan and camper trailer independent arm suspension systems and is Australia’s leader in all-terrain towing technology.

Automotive 367

Automotive eCommerce Accessories BigCommerce 367

Retail TouchPoints

APRIL 13, 2022

Many people in finance and retail considered 2021 the “year of the cryptocurrency.” For example, machines provided by Bitcoin Depot appear on several networks that provide operators with greater exposure to larger customer pools. Understand regulations and security.

Cryptocurrencies 253

Cryptocurrencies Payment Services Retail Payments 253

Retail TouchPoints

AUGUST 9, 2023

By embracing innovative solutions like autonomous vehicle (AV) technology, repurposing existing spaces and utilizing Building Information Modeling (BIM), cities can foster engaging shopping experiences while addressing mobility and parking challenges. in real estate transactions, particularly in the South Florida market.

Retail 243

Retail Arts Events Technology 243

Retail TouchPoints

JUNE 11, 2020

Even though connecting with customers digitally has become critical since consumers and B2B buyers shifted more purchasing online during the pandemic, customers frequently report disappointing experiences with retail web sites and marketplaces as well as with brands’ e-Commerce sites. Sellers Minimize Upside With Poor CX.

eCommerce 154

eCommerce B2B Toys B2C 154

Retail TouchPoints

JUNE 4, 2020

Supply chain challenges, technology gaps and dwindling cash reserves have resulted in locked-up inventory, lost sales and, in extreme cases, bankruptcies. With curbside pickup, retailers are able to ensure both safety and provide a convenience, while getting customers what they order on their personal timetable.

Shipping Costs 236

Shipping Costs eCommerce Retail eCommerce Software 236

365 Retail

DECEMBER 2, 2022

The financial technology or FinTech industry has made a huge impact on the world in recent years. Applying technology to financial services such as banking apps, investing platforms and credit services has helped make finance more accessible to millions of people all over the world. Improving Customer Experience.

Payment Services 52

Payment Services Financial Services Retail Banking 52

GetElastic

APRIL 11, 2023

The world of commerce is evolving rapidly, and brands need to keep up with the latest technologies and trends to stay ahead of the game. One of the most powerful recent commerce technologies is headless commerce. billion in financing has been obtained for headless commerce in 2020 and 2021 alone. According to a study , over $1.65

Payment Services 147

Payment Services Payments Social Media Mobile 147

365 Retail

SEPTEMBER 15, 2022

Linebarger has more than twenty-five years’ experience across telecommunications, finance and digital commerce. With its Composable Commerce solutions, Astound Commerce can further transform its clients’ digital propositions by implementing custom technology solutions to provide consumers with a unique brand experience.

Telecommunications 81

Telecommunications Omnichannel Technology Customer Experience 81

Retail TouchPoints

OCTOBER 27, 2020

Customer service is an integral part of the on-demand pay ecosystem. Every on-demand pay vendor must have a committed line of financing to fund early pay transfers. Vendors without the technology to continually calculate a user’s Available Balance will often limit 50% of funds to be available, with required approval for higher amounts.

Technology 203

Technology Customer Experience Operations Marketing 203

Kissmetrics

DECEMBER 21, 2020

However, natural language generation is beneficial for a range of other sectors , including: Finance and data analysis: For report creation Healthcare: For interpreting data and creating medical reports E-commerce and retail: Produce accurate product descriptions and improve the overall customer experience Journalism: Create and update news reports.

Marketing 362

Marketing SEO eCommerce Telecommunications 362

Retail TouchPoints

FEBRUARY 23, 2022

But with the rise of omnichannel fulfillment, “phygital” experiences and more elevated storytelling, Nicholas believes design is going to matter a lot more: “Not at the expense of functionality or technology, of course, but through and with those elements.” Nicholas added that retailers will need to create a “synergy of these forces.”

Fulfillment 289

Fulfillment Vend Operations Technology 289

RetailMinded

APRIL 26, 2024

The growing ecommerce landscape represents an incredible opportunity for SMBs, allowing them to expand their reach into new geographies and connect with customers worldwide. You’ll need to ensure you conduct thorough research so that you’re familiar with: Customs regulations: Every region has its own customs rules to navigate.

Shipping Costs 52

Shipping Costs Shipping eCommerce eCommerce Software 52

RetailMinded

SEPTEMBER 26, 2023

Platform-Specific Financing Major e-commerce platforms have recognized the capital challenges faced by businesses operating on their networks. As a result, platforms like Shopify now offer tailored financing solutions. Invoice Financing For e-commerce businesses operating on an invoicing system, invoice financing can be a game-changer.

eCommerce 52

eCommerce Banking Merchant Services Beauty and Health 52