Remove contact
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An E-Commerce Business’ Guide To Shipping Policy

lateshipment

A little analysis of your customer behavior at this stage or simply asking for their feedback will give you an insight into how your shipping policy impacted their purchasing decision. But why are these shipping policies so crucial that 67% of shoppers check a store’s policy before making a purchase?

eCommerce 130
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How To Successfully Add RPA To Customer Service Operations

Forrester eCommerce

The technology offloads repeatable tasks from agents, enforces compliance to process and policy, and allows agents to focus on work that matters. Yet contact centers often don’t see the initial ROI of RPA play out as they scale […].

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Encourage Your Customers to Call Again. Here’s How.

Retail TouchPoints

It may be exactly what contact centers need to not just move on from deflection, but have the confidence to once again encourage customers to call. It’s no wonder companies have been discouraging live contact with customers as much as possible in recent years. There may be an FAQ on the store’s website somewhere with a pet policy.

Customer 242
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How to Craft a Truly Customer-Centric Privacy Policy

ESW

Privacy policies have never been a hot topic. However, recent changes brought about by GDPR in May led to a flood of privacy policy update emails to customers. In turn, the idea of a privacy policy took on a meme level of notoriety, invoking eye rolls and no shortage of jokes. Page Society calls “authentic advocacy.”.

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How AR-Powered Solutions Can Help Your Retail Enterprise Adapt in 2021

Retail TouchPoints

We’ve already seen that augmented reality and its sister technologies, AI and IoT, can address many of these challenges. But rather than attempting to physically reinvent your whole store, investing in the right AR technology could cut your work in half. 3: AR + IoT for Eliminating Physical Contact.

Retail 312
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How to Avoid Getting Put Into Facebook Ads Jail

Kissmetrics

You’re in violation of Facebook’s advertising policies. You’ll have to go through their policies and troubleshoot your ad account to find out why. Facebook’s advertising policies serve as guidelines on the types of ad content allowed. When you place an ad order, your ad is reviewed against the policies.

Events 252
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5 Steps Toward Practical, Scalable, Sustainable Impacts in Retail Design

Retail TouchPoints

Consider the case of H&M and its open-door policy. Through measurement and modeling, H&M learned that by ending this policy and closing the entry doors, they could potentially save more than $1 million in operating costs combined across the 125+ locations with exterior doors.

Retail 243