Forrester eCommerce

MARCH 21, 2023

Adobe’s new Firefly service is a leap forward in comparison with other generative AI services for images — it's a Napster-to-Apple inflection point that bodes well for the future of creativity.

Other 195

Other Customer Experience Technology Customer 195

Retail TouchPoints

FEBRUARY 28, 2023

The marketplace also includes a full-service portal that will help merchants manage their business on Michaels.com and enable direct integration, including a suite of Seller-APIs and connections with multichannel integration partners like ChannelAdvisor and ShipStation. “The

Merchant Services 279

Merchant Services Arts Multichannel Toys 279

Retail TouchPoints

MAY 24, 2023

Walmart Adds New Partners to Help Advertisers with Creative Walmart’s retail media platform Walmart Connect has added a set of “creative partners” to its Partner Network in order to give advertisers hands-on, insights-driven support for their Walmart ad creative. and The Mars Agency. and The Mars Agency.

Retail 263

Retail Omnichannel Technology Marketing 263

Retail TouchPoints

NOVEMBER 28, 2023

Fortunately, RMNs have the power to raise brand awareness, nurture customer loyalty and show off our brands’ creativity while closing the sale, because retail media is full-funnel. Talia Arnold is the Managing Director of Exverus Media , twice named the fastest-growing full-service media agency in the U.S.

Retail 273

Retail Social Media Channel Consumer 273

Retail TouchPoints

MAY 13, 2024

Among other things, this requires UrbanStems to increase its customer service staff from approximately 16 people to 200 during these high-pressure periods. While UrbanStems has been using Zendesk solutions for nearly six years, this is the first time the retailer has deployed its AI tools to support customer service.

Customer 311

Customer Management Gifts Document 311

Retail TouchPoints

JANUARY 15, 2024

These include: Customer service automation : 59% of respondents to the Google Cloud survey want to use generative AI to streamline customer service with less human intervention by providing conversation summaries, automating tasks and ultimately driving conversion.

Retail 312

Retail Customer Experience Technology Operations 312

Forrester eCommerce

APRIL 16, 2020

When it comes to digital transformation, your service providers are not “extra hands on deck”. They can and should be partners in strategic thinking and bring to the table industry best practices, creative design, operational execution, and organizational change management.

Operations 307

Operations Technology Management Customer 307

Retail TouchPoints

MARCH 6, 2023

Parisian Store Offers Glimpse into Claire’s Future The 1,200-square-foot Parisian store was designed in collaboration with Formichetti, who is currently serving as Claire’s Creative Director in Residence. Antoine will give visitors a peek into the “future of the brand.”

Magazine 306

Magazine Fashion Department Stores Jewelry 306

365 Retail

MAY 23, 2024

Wunderkind , the leading AI-driven performance marketing solution, today announced the launch of its AI-powered Autonomous Marketing Platform and its first application, Studio, which brings self-service tools to the creative workflow for marketers and services teams.

Marketing 65

Marketing Events Omnichannel Consumer 65

Retail TouchPoints

APRIL 14, 2023

American Eagle Outfitters and ThredUp have launched RE/AE, a resale shop for secondhand and exclusive vintage American Eagle clothing, located at ae.thredup.com, curated by American Eagle and powered by ThredUp’s Resale-as-a-Service (RaaS). All items are priced between $10 and $40.

Accessories 325

Accessories Clothing Fashion Information 325

Retail TouchPoints

JANUARY 18, 2023

Nabil Aliffi, previously Global Chief Creative Officer at Soho House , will join the retailer in the brand position, and Stefanie Tsen Ward will be promoted to the retail leadership spot. Nabil is a creative visionary who brings a unique perspective in making Neiman Marcus a luxury lifestyle destination,” said Ross in a statement. “He

Food and Beverages 290

Food and Beverages Retail Channel Technology 290

Retail TouchPoints

JUNE 22, 2023

As a company, we place a huge premium on creativity. We say we’re data-informed, creativity-led and consumer-inspired,” said Preis. That means offering solutions and services that allow younger consumers to make their first “entry point” to the brand.

Customer 278

Customer Clothing Consumer Fashion 278

Retail TouchPoints

FEBRUARY 28, 2022

They have taken the lead of the ride-sharing service Uber and dedicated themselves to providing faster, easier and more functional service. Thanks to an obsessive focus on impersonal functionality, the brand (and others like it) have certainly made great improvements to traditional ride services.

Department Stores 264

Department Stores Jewelry Fulfillment Arts 264

Retail TouchPoints

FEBRUARY 28, 2024

McGrath will oversee the entire Rent the Runway customer journey, including brand and growth marketing, creative services, public relations and customer service.

Subscription 264

Subscription Fashion Customer Experience Marketing 264

Retail TouchPoints

APRIL 11, 2023

is expanding its existing slate of design tools and services with the debut of an Interior Design Service, offering consumers and businesses the chance to connect virtually with an interior design expert to help develop any space. in a statement. “It

Home Furnishings 275

Home Furnishings Consumer Document Improvements 275

Retail TouchPoints

MAY 14, 2024

In response, Apple said in a statement to CNN that it will “engage with the union representing our team in Towson respectfully and in good faith,” adding: “At Apple we work hard to provide an excellent experience for our retail team members and empower them to deliver exceptional service for our customers.

Improvements 147

Improvements Management Retail Other 147

Retail TouchPoints

DECEMBER 15, 2022

The rebrand also comes with expanded loyalty services, including creative and user experience, dedicated account management, strategy and analytics, content moderation, development services, customer service, legal services, prize management and decades of subscription billing management.

Customer Retention 263

Customer Retention Customer Loyalty Subscription Presentation 263

Forrester eCommerce

JULY 15, 2019

Is your CMO considering shifting investments in marketing technology toward the services of creative agencies as Forrester recommends? You should find out — because one of two possible scenarios will play out.

Recommendation 366

Recommendation Technology Marketing Customer 366

Retail TouchPoints

MAY 15, 2024

Expedia Group has unveiled a series of new products and services designed to make travel planning stress free. Advertising partners will have access to onsite and offsite advertising capabilities, as well as an in-house creative team to support campaign development across platforms.

Travel 263

Travel Social Media Books Recommendation 263

Forrester eCommerce

JULY 1, 2022

Enterprises are using cloud and cloud-native technologies to digitally transform their businesses to be more creative, adaptive, and resilient.

Technology 195

Technology Customer 195

Retail TouchPoints

MAY 26, 2023

Gonzalez joined Vitamin Shoppe in 2020 and has overseen merchandising, marketing, branding, content and creative, product development and private brand initiatives. Additionally, current EVP and Chief Merchandising and Marketing Officer Muriel Gonzalez has been named President of Vitamin Shoppe.

Operations 278

Operations Marketing Retail Supplies 278

365 Retail

APRIL 10, 2024

Exhibitors range from specialists in advanced display technologies and lighting solutions to providers of print solutions, graphics, mannequins, and more, showcasing products and services designed to engage shoppers. VM & Display Show Features A key feature is the POPAI Zone, hosting curated conferences and workshops.

Workshop 111

Workshop Seminar Leisure Events 111

Retail TouchPoints

NOVEMBER 16, 2022

Retailers have to be increasingly savvy at luring consumers to brick-and-mortar locations, finding creative ways to offer experiences that can’t be replicated in the digital environment. Without leaving the store, they are able to take in the excellent customer service, satisfy their cravings and review products with the sales team.

Food and Beverages 290

Food and Beverages Small Business Retail Retail Arts 290

Forrester eCommerce

APRIL 21, 2020

Companies must take advantage of this opportunity to think creatively about how they operate. Three key themes emerged as firms: Reduced sources of stress: Financial service firms, including Bank […]. The COVID-19 pandemic is straining economies and individuals alike.

Financial Services 271

Financial Services Banking Customer Operations 271

Retail TouchPoints

DECEMBER 28, 2023

In her new role as Chief Digital Officer, Rawlinson will oversee both ecommerce and marketing, including creative, traditional and digital media, as well as the loyalty, social media and public relations functions with a focus on bolstering the Custom Spaces offering across consumer touch points.

Social Media 278

Social Media Customer Experience eCommerce Management 278

Retail TouchPoints

NOVEMBER 20, 2023

The company’s devices and services division, which includes the Alexa group, had been impacted by this initial downsizing. Instead, Amazon is emphasizing generative AI: Amazon Ads launched a new image-generation solution that allows creative marketing teams to harness AI and create ad content at scale.

Marketing 263

Marketing Other Customer Retail 263

Retail TouchPoints

NOVEMBER 27, 2023

With sleek packaging, an assortment of fun colors and luxurious scents, Touchland sanitizers are equal parts helpful and enjoyable, creating a lot of creative opportunities on social media. Tip 3: Give Your Team Autonomy Over Creative Decisions Although Touchland has a small social media and marketing team, it is mighty.

Social Media 296

Social Media Gifts Omnichannel Consumer 296

Forrester eCommerce

FEBRUARY 13, 2020

The highly orchestrated symphony of grouping employees into well-defined roles with specific and granular access to enterprise apps/services is breaking down under the frenetic rock n’ roll era of dynamic business.

Arts 271

Arts Management Technology Customer 271

Retail TouchPoints

FEBRUARY 22, 2023

“Times change but the elegance remains the same: that’s what we tried to express in an immersive way thanks to our partnership with Snap, which put augmented reality at the service of the discovery of the new Tank Française,” said Arnaud Carrez, SVP and Chief Marketing Officer at Cartier in a statement. ”

Consumer 246

Consumer Travel Technology Marketing 246

Groove

MAY 8, 2024

Adobe provides marketing and creative solutions, while Magento 2 delivers reliable eCommerce operations, product and customer management, and order processing solutions. From implementation and migration to marketing services and website support, we’ve got you covered. Additionally, it does not include PCCI compliance.

Magento 195

Magento Merchant Services eCommerce Platforms eCommerce 195

Retail TouchPoints

FEBRUARY 3, 2022

AI-based customer service platform Netomi aims to help retailers deliver high quality experiences for shoppers while reducing costs. The solution is designed to resolve consumer questions without human intervention across multiple channels, allowing live agents to focus on issues that require human creativity, empathy and subjectivity.

Customer 264

Customer Retail Shopify Recommendation 264

Retail TouchPoints

AUGUST 8, 2022

Martin’s new role will put him in charge of all finance and operations at Torrid, including IT, store operations, customer service, real estate, logistics, distribution and supply chain. CEO Lisa Harper joined the size 10 to 30 apparel retailer in May when former CEO Liz Muñoz stepped into the newly created position of Chief Creative Officer.

Apparel 270

Apparel Operations Supplies Technology 270

Retail TouchPoints

APRIL 26, 2024

However, the big opportunity, according to Suzanne McDonnell, Bark’s Chief Revenue Officer, is to go further into services and experiences — like the company’s recently unveiled Bark Air, an air travel experience for dogs and their “human companions.” We then funnel our insights and data back into our development process.

Toys 278

Toys Social Media Subscription Consumer 278

Groove

AUGUST 10, 2021

A website with the right combination of creativity, originality and technical excellence can transform the user experience. In this blog, we outline the benefits of investing in a web development team to help you bring your creative visions to life. Get Their Expertise and A Full Range of Services.

Improvements 370

Improvements eCommerce Web Design BigCommerce 370

Retail TouchPoints

MAY 12, 2023

Over 70% of field service companies like utilities, telecom and property maintenance also have a shortage skills gap. Think creatively about how to keep these technicians on board, and make sure you keep their interests in mind, too. This strategy also can increase efficiency and service flexibility and drive a faster time to market.

Customer Experience 344

Customer Experience Customer Travel Technology 344

UpSellIt

APRIL 22, 2024

With a focus on collaborations that drive tangible customer or business value, these awards honor campaigns that demonstrate creativity, support, and serve as catalysts for growth. These outstanding results reflect our commitment to driving exceptional performance and delivering tangible value to our clients.

Comparison Shopping 145

Comparison Shopping Technology Conversion Optimization Recommendation 145

Retail TouchPoints

MAY 3, 2023

As sustainability has become increasingly urgent in higher-level executive discussions, store design teams have had to face a new creative reality: that they need to integrate sustainability into every facet of their work, from the raw materials that go into the products they choose to the use of greenery and natural light in the finished designs.

Beauty and Health 306

Beauty and Health Document Consumer Operations 306