Retail TouchPoints

APRIL 15, 2024

Seeking to increase consumer recycling of used household appliances, the Chinese government has pledged to update regulations and provide “strong financial support for large-scale equipment renewals and trade-ins of consumer goods,” according to a statement by the English-language channel of the country’s State Council.

Consumer Goods 130

Consumer Goods Consumer Channel Marketing 130

Retail TouchPoints

APRIL 9, 2024

That’s expressing appreciation for loyalty: A customized experience and a personal touch that goes above and beyond, which has forever made me a brand advocate. But now consumers want intangible benefits, including tailored experiences. Some things to think through: What are the customers’ needs?

Merchant Services 223

Merchant Services Travel Management Consumer 223

Retail TouchPoints

MAY 5, 2022

Muñoz has served in a number of roles at Torrid and Hot Topic since 2010. From 1997 to 2010, She worked at Lucky Brand from 1997 to 2010 in a number of roles including President and SVP of Design and Merchandising. Incoming CEO Harper has previously served as CEO of the plus-size retailer, from March 2011 until July 2016.

Retail 216

Retail Apparel Operations Management 216

Retail TouchPoints

AUGUST 17, 2022

While many brands and retailers are focusing on engaging Gen Z, Gen Alpha is slowly creeping into the picture. Gen Alpha — consumers born after 2010 — have grown up immersed in technology. That’s why retailers like Kids Foot Locker are embracing the convergence of community and technology to effectively reach Gen Alpha consumers.

Social Media 256

Social Media Omnichannel Apparel Consumer 256

RTP blog

DECEMBER 19, 2017

We’re still focused on tracking the customer journey, personalizing the experience for the latest new generation of shoppers, and figuring out how to collect and analyze all the data we receive. 
 The technological revolution certainly has had a strong hand in configuring the “how” of customer engagement.

Multi-channel 150

Multi-channel Customer Retail Omnichannel 150

Retail TouchPoints

AUGUST 25, 2023

Every few decades, retail brands discover a new way to connect with consumers. The early 2000s saw the beginning of an online media push that brought standardized content from one brand to many consumers. Simply put, customers want the in-store shopping experience to be as dynamic and convenient as their online one.

Retail 231

Retail Social Media Consumer Channel 231

Retail TouchPoints

NOVEMBER 30, 2022

Since the merger was first announced in October it has faced steady pushback from consumer groups and legal entities, with opponents claiming that combining the two largest supermarket chains in the U.S. would be detrimental to both consumers and the companies’ employees. supermarkets that compete directly with each other.

Supplies 221

Supplies Consumer Online Retail Customer Experience 221

GetElastic

SEPTEMBER 30, 2021

These “rules” provide a legal line that companies transacting with customers online can use to operate, but is just meeting those government mandated requirements enough? Loss of consumer trust and loyalty can be even more devastating even for companies that do not need to be GDPR compliant. Consumers “own” their information.

Consumer 144

Consumer Information Fulfillment Social Media 144

Retail TouchPoints

JUNE 16, 2022

Internet of Things (IoT) technology and devices have been changing the nature of user experience for some time, as consumers gradually adopt mobile app-controlled technology like smart lighting, connected thermostats, home security systems and doorbell alerts. More Customers Will Embrace Connected Experiences.

Mobile 271

Mobile Vend Customer Experience Technology 271

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

Customer 156

Customer Payment Services Payments Other 156

Retail TouchPoints

FEBRUARY 13, 2024

Upon close, we expect the new Wish platform will have an improved customer experience through increased product assortment and merchant selection. Writing on the Wall: New Competitors Put Pressure on Wish When it debuted back in 2010, Wish was the only game in town when it came to manufacturer-direct discount shopping apps.

eCommerce Platforms 178

eCommerce Platforms eCommerce Merchant Services Operations 178

Retail TouchPoints

FEBRUARY 28, 2023

There’s no question that rising prices have altered consumer behaviors. Our recent survey of North American, UK and APAC consumers — which is the basis of an upcoming Eagle Eye report — found similar trends globally: 61% of shoppers worldwide are using money-saving tactics like seeking out on-sale items and coupons more often.

Retail 243

Retail Books Consumer Social Media 243

Retail TouchPoints

MAY 18, 2023

To continue on a positive trajectory, the retail sector must focus on the growth being driven by consumers’ continued adoption of online shopping. Pay-per-click advertising (PPC) is among the most cost-effective ways to boost sales online, by allowing brands to efficiently reach the right consumers at the right time.

Improvements 224

Improvements PPC Retail Financial Services 224

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? While yes, many consumers today do prefer shop online as it can be more accessible and cater to personal preferences, it’s not the end of the brick-and-mortar store. There are 2.14

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? While yes, many consumers today do prefer shop online as it can be more accessible and cater to personal preferences, it’s not the end of the brick-and-mortar store. There are 2.14

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

BigCommerce

APRIL 3, 2018

Mobile has become the primary shopping method for many online consumers, and ecommerce brands are increasingly realizing that their mobile sites need greater prioritization,” said Brian Dhatt, chief technology officer for BigCommerce. This will affect all sites by July 2018. Test Drive a Powerful Mobile Commerce Experience.

BigCommerce 368

BigCommerce eCommerce Mobile eCommerce Design 368

Retail TouchPoints

AUGUST 7, 2023

When it debuted back in 2010, Wish was the only game in town as far as manufacturer-direct discount shopping apps went. Temu also operates as a manufacturer-to-consumer marketplace and offers a wide range of merchandise, from homewares to apparel. followed by former #1 Shein , now bumped down to the #2 position. (It

Shipping Costs 199

Shipping Costs Merchant Services Payment Services Shipping 199

FastSpring

JANUARY 22, 2024

Warn consumers using a “scare screen” if they click a link pointing them to an alternate payment system, stating that Apple is not responsible for those purchases regarding privacy or security. Further Epic Games v.

Merchant Services 88

Merchant Services Payment Services Games Document 88

Retail TouchPoints

SEPTEMBER 17, 2021

The company said its new plan is based on competitive benchmarking and anticipated regulatory changes as well as “extensive consumer insight” showing increasing demand for more choice in sustainable shopping. and Germany. “The responsibility for a sustainable future lies with all of us and businesses must lead the way,” said Beighton.

Fashion 187

Fashion Supplies Online Retail Consumer 187

BigCommerce

AUGUST 10, 2018

This strategy is a hallmark of brands looking to: Build community and customer lifetime value through their owned website rather than through a marketplace like Amazon. Nurture customers through a longer buying cycle. You’ll need a full funnel customer experience. The Customer Value Sales Funnel. Don’t miss a post.

eCommerce 365

eCommerce WooCommerce BigCommerce Download 365

Kissmetrics

FEBRUARY 12, 2021

To stand out, you must clearly communicate to consumers what’s so great about your products and why they’re superior to competitor models. Clear, verifiable comparisons help customers make more informed buying choices. Criticism encourages brands to up their game and innovate, which benefits all consumers.

Consumer 312

Consumer Information Presentation Other 312

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

Omnichannel 250

Omnichannel eCommerce POS Operations 250

Retail TouchPoints

OCTOBER 4, 2021

Consumers always say they’ll move up, but often their behaviors don’t follow exactly what they’re going to say ,” said Hilding Anderson, Head of Retail Strategy at Publicis Sapient in an interview with Retail TouchPoints. 2 (Super Saturday, Dec. 18) and No. 3 (the Thursday before Christmas, Dec.

Merchant Services 303

Merchant Services Payment Services X-cart Supplies 303

ESW

JULY 16, 2018

Consumers are demanding a better customer experience, and companies — big and small, old and new — are scrambling to deliver experiences in a way that meet customer expectations. Today’s brands are building their own stores and creating direct channels to get closer to the consumer.

Consumer 84

Consumer eCommerce Social Media Channel 84

Retail TouchPoints

SEPTEMBER 2, 2020

Below, Zachariassen reflects on the evolution of the online wine market, how consumer needs and behaviors are changing, and how Vivino plans to maintain competitive momentum. Retail TouchPoints (RTP): What areas of the customer experience do you believe makes Vivino stand out? region, grape and even by food pairing.

Food and Beverages 224

Food and Beverages Merchant Services eCommerce Shipping Costs 224

Retail TouchPoints

AUGUST 22, 2022

For most retailers customers were anonymous, but same-store sales were a great proxy for customer relevance. The ability to walk a store and observe customers made diagnosing performance more about experience than detailed analysis. It was operationally complex, but conceptually simple. Now Retail is Far More Complex.

Retail 199

Retail Omnichannel Multichannel Operations 199

BigCommerce

JANUARY 30, 2018

This means that faster loading sites will benefit from improved visibility (Google started using site speed in desktop web search rankings in 2010). This is free for BigCommerce customers – and available at cost for online stores across the web. Improving Page Performance Without Compromising Customer Experience. 78% of U.S.

BigCommerce 279

BigCommerce Management Mobile Conversion Optimization 279

RTP blog

MARCH 28, 2017

Since 2010, Sears Holdings has lost $10.4 But these are all finite resources, and Craftsman, DieHard and Kenmore all have higher customer engagement ratings than their parent company, according to research firm Brand Keys. Lampert said his goal was for those customers to spend 10 times more. Where Are The Shoppers?

eCommerce 150

eCommerce POS Electronics Mobile 150

Pivotree Blog

JUNE 14, 2022

Pivotree Secures Key Strategic Partnership with commercetools to Help Customers Embrace a Headless Commerce Future. commercetools is the leading product portfolio of highly customized experiences for next-generation B2C and B2B commerce. TORONTO, June 15, 2022 – Pivotree Inc.

B2C 52

B2C Customer B2B Telecommunications 52

365 Retail

AUGUST 31, 2021

David Postings, chief executive of trade body UK Finance, said: “Contactless payment has proved very popular with consumers and an increasing number of transactions are being made using contactless technology. This rose to £15 in 2010, £20 in 2012, £30 in 2015 and £45 in April last year in the early days of the pandemic.

Banking 105

Banking Consumer Technology Retail 105

Retail TouchPoints

OCTOBER 23, 2020

Several years ago, a handful of direct-to-consumer (DTC) brands expanded into the physical retail space. Today’s consumers are digital experts and gravitate toward online platforms where they can shop 24/7. DTC brands are vying for shoppers to become engaged consumers and ultimately brand advocates. An Emerging Retail Trend.

Retail 201

Retail Online Retail Consumer Fulfillment 201

Retail TouchPoints

MAY 18, 2021

Customers need to be introduced to a subscription program and then be continually reminded that it not only exists, but that recurring orders save them money and offer convenience. Enrollment incentives reinforce customers’ desire to feel good about their purchases. Build Awareness. Offer Valuable Incentives.

Subscription 146

Subscription Payments Merchant Services Shipping Costs 146

Retail TouchPoints

JULY 5, 2021

With banks and credit card companies warming up to the idea of Bitcoin trading and crypto rewards on card transactions, are they really extending the benefits of crypto to merchants, or is this just a play to get consumers to buy into a shiny new card that looks different but acts very much the same?

Merchant Services 180

Merchant Services Cryptocurrencies Payment Services Banking 180

365 Retail

MAY 23, 2024

As consumers, particularly younger generations, increasingly look to platforms like TikTok for shopping inspiration and unique finds, the lines between content consumption and commerce are blurring. And how might it reshape retail experiences and consumer mindsets? We tapped industry insiders to unpack the deeper implications.

eCommerce 52

eCommerce Social Media Fashion Presentation 52

Retail TouchPoints

JUNE 23, 2022

Consumers have moved on to a very digitally led lifestyle and mindset, whereas the retail industry, at least many legacy retailers, still think of digital commerce as separate from store commerce. “To To make that leap requires you to transform, and legacy retailers have struggled with that,” Gokki added. This strategy could hold water.

eCommerce 252

eCommerce Omnichannel Channel Department Stores 252

GetElastic

SEPTEMBER 1, 2021

Some of the key B2B consumer trends we’re seeing today include: Online shopping is here to stay and customers are showing preferences for digital self-service. Consumers are looking for convenience in their ecommerce experience - fast and free shipping. Company to consumer messaging. Mobile commerce is on the rise.

B2B 147

B2B eCommerce B2C Payment Services 147

Retail TouchPoints

FEBRUARY 2, 2022

Fishbrain launched in 2010 as a free app for fishing enthusiasts. “It What was more important was the customer value we could bring , and carving out this unique position in the market. It’s still within a similar segment, they’re not wildly different customers, but we are reaching a different audience.

Hobbies 225

Hobbies eCommerce B2C Operations 225