Retail TouchPoints

AUGUST 30, 2022

Consumer electronics is a rather crowded space with a swarm of brands trying to make their presence felt in every category — from wearables to televisions and headphones to laptops. For today’s consumers who seek instant gratification, experiencing this is a nightmare. The same holds true for consumer electronics retailers.

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Retail TouchPoints

JANUARY 10, 2024

That means he studies culture and how we as humans live, interact and respond emotionally and physically to the world around us in order to help brands shape their physical experiences. When you do that kind of study, it frees you to think about who the end user is.” It was more targeted, saying to the consumer “we’re here to help.”

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Retail Consumer Arts Information 242

Retail TouchPoints

MAY 18, 2021

This group increased their online purchases by nearly 3.5X ( 343% ), according to a new global survey of more than 9,650 consumers in 19 countries conducted by Accenture. RTP: What does the “stickiness” of ecommerce mean for the fate of brick-and-mortar stores? Standish: Stores will not go away, but they will be reimagined.

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eCommerce Shipping Costs Fulfillment Supplies 177

Retail TouchPoints

DECEMBER 14, 2023

in the immediate weeks following the opening; conversely, closing stores has an even greater negative impact on retailer performance, resulting in an 11.5% The latest study shows that a new store opening boosts online sales in the trade area surrounding that store by an average of 6.9% drop in sales on average.

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Department Stores Omnichannel Apparel Consumer 162

Retail TouchPoints

MAY 12, 2021

The effects of the pandemic have left many consumers feeling powerless over their social lives, work lives, and their ability to shop and dine out safely. However, physical spaces can refuel consumer confidence through in-person physical experiences, according to a survey of more than 1,000 U.S.

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Retail TouchPoints

OCTOBER 4, 2023

Even though “digitally native” is on the short list for describing Gen Z, its members are most certainly in-store shoppers as well, albeit with their own set of priorities and expectations. ” 5 Key Takeaways About the Physical Store Experience Key takeaways uncovered during the research process include: 1.

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Retail TouchPoints

FEBRUARY 15, 2024

However, as a study from Oxford found, the effects of technology on loneliness depend on the type of interaction with that technology. The meteoric rise of generative AI has powered a groundswell of AI chatbots and automated FAQs, but only 34% of consumers approve of their usage.

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Retail TouchPoints

DECEMBER 26, 2023

In today’s ever-evolving ecommerce landscape, the battle for consumer attention and loyalty rages on. This insight takes center stage in our Baby Boomers & e-commerce: Understanding Generational Sentiment study, a survey of more than 1,000 consumers.

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eCommerce Customer Loyalty Mobile Consumer 230

Retail TouchPoints

JULY 12, 2022

It is still much more pleasurable (and often more effective) to stroll through a store than it is to scroll through a website. Walmart is also on that list, but it stands out because Walmart has the ability to introduce the power of AR to more consumers than almost any other retailer given its massive global reach. Enter retail.

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Apparel eCommerce Toys Omnichannel 361

Retail TouchPoints

SEPTEMBER 30, 2021

As the rise of ecommerce continues to accelerate, consumer behavior is changing at lightning speed. But without access to in-person consumer panels throughout the pandemic, many CPG brands struggled to keep a pulse on their customers’ preferences and demands around product taste, packaging, price and more.

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Consumer Social Media Improvements Customer Loyalty 259

Groove

APRIL 1, 2022

Introduction Because you’re reading this eBook, you’re likely an eCommerce retailer selling consumer packaged goods online, or you own a brick-and-mortar store and want to transition to eCommerce. Let’s get your store thriving! What are Consumer Packaged Goods? increased $63 billion. Read on for more!

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Merchant Services Consumer Shipping Costs Drop Ship 195

Retail TouchPoints

JANUARY 25, 2023

Over the past three years, most of us have done a lot more shopping online, so it’s easy to forget that while ecommerce is still growing, most retail commerce still happens in stores. That means brick-and-mortar is still going strong, and not just because consumers are eager to get out of the house again.

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Retail Sporting Goods Department Stores Consumer 219

Retail TouchPoints

NOVEMBER 2, 2022

When thinking about your retail space, a lot of work goes in to capturing your customers’ attention via their senses. There are deliberate choices in lighting, artistic displays and the visual feel of the space using different design materials, color tones and décor textures.

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Games Retail Arts Customer Experience 276

Retail TouchPoints

APRIL 12, 2023

As consumers look to save money on takeaways and eating out, grocery retailers can be the quiet winners during an economic downturn. We saw this at the start of the pandemic when food store sales shot up by 21%. Bountifully shelved stores sound like a luxury but can result in more wasted produce and significant revenue loss.

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Retail Shipping Costs Supplies Customer Retention 240

Retail TouchPoints

APRIL 5, 2023

Tanger Outlets has responded to this message with urgency as it aims to engage and acquire a younger demographic of consumers. These efforts are paying off steadily for consumers, retail partners and Tanger Outlets alike. We used these spaces for people to stand up food drives, blood drives, COVID testing and even voter registration.

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Food and Beverages Operations Consumer Omnichannel 301

Retail TouchPoints

NOVEMBER 3, 2021

Buzek, who has studied and quantified retail technology for decades, shared the top 10 contactless trends to watch for in the coming months and years. To prove the value of these experiences, Buzek cited results at retailer Sam’s Club , where stores that offered a self-checkout option registered sales 18% higher than those without it.

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Payment Services Shipping Costs Electronics Fulfillment 338

RTP blog

JULY 8, 2019

By Jamie Crespi, Blis Direct-to-consumer brands have been wildly successful the last few years — look at makeup and skincare company Glossier, which was just valued at $1.2 And they’re not alone — a 2017 study showed that 67% of e-Commerce brands have opened physical spaces in the past several years.

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Consumer eCommerce Omnichannel Channel 150

Retail TouchPoints

AUGUST 15, 2022

Following several years of pandemic-driven declines, shoppers are eagerly returning to stores, and that enthusiasm is being echoed in a new upswing in store openings and lease signings. And yet, a recent study from LeaseQuery , which compares the number and value of retail leases from 2019 to 2022, tells a slightly different story.

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Payment Services Consumer Travel Banking 210

Retail TouchPoints

MAY 12, 2023

According to the study, TV and movies no longer dominate the media landscape like they once did as consumers, especially younger ones, increasingly turn to new digital channels for more immersive entertainment experiences. However, this isn’t a case of purely replacing one medium for another.

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Games Social Media Multi-channel Consumer 270

Retail TouchPoints

MARCH 24, 2021

A year of quick pivots for the retail industry, 2020 required brands to rapidly adjust their spaces to account for social distancing and the safety measures of consumers, staff and everyone in between. This has accelerated the evolution of the role physical stores play, from a point-of-discovery to a point-of-pickup.

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Payment Services Fulfillment Consumer Demo 256

Retail TouchPoints

DECEMBER 14, 2021

physical space — the new experiential landscape that successful creators and influencers understand. Social media influencers are poised to become the latest power tool in the world of experiential and in-store programming. For example, imagine entering a space where it’s not just the mannequins and the merchandise that changes.

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Social Media Events Document Marketing 310

Wiser

MAY 14, 2024

The challenge of effectively utilizing physical space to maximize product performance and customer satisfaction is a familiar struggle within the retail industry. For luxury brands like Moët Hennessy, the stakes are even higher, with the brand’s prestigious reputation resting on every customer’s in-store experience.

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Information Retail Consumer Improvements 78

Retail TouchPoints

DECEMBER 23, 2021

Design for retail experiences is a hot topic of conversation, especially as shoppers return to stores for the holiday season, still under the influence of a COVID pandemic. Whether you’re strategic about it or not, sound is actively telling an emotional and functional story about your retail space.

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Retail Payment Services Consumer Point of Sale 273

Retail TouchPoints

MARCH 9, 2022

Once the “it” hangout spot for elderly mall walkers and teenyboppers alike, many malls have been left in the dust by rapid shifts in the way consumers live, work and shop. With suburban sprawl we lost the town center and that gathering space you traditionally found in cities. It’s no secret that malls are struggling for relevancy.

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Department Stores Order Fulfillment Presentation Consumer 328

Retail TouchPoints

MAY 17, 2023

There’s plenty to explore when it comes to elevating the visual delights of retail spaces. In the same way furnishings and lighting can create atmosphere and ambiance in a space, sound can add dimensionality to the retail experience, enhancing other sensory cues such as color, texture, temperature — even scent.

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Retail Arts Beauty and Health Technology 271

Omnisend

AUGUST 25, 2023

They think it clutters the recipient’s mobile devices in a crowded space. In fact, 66% of consumers prefer promotional SMS to emails. They are valuable touchpoints that bridge the gap between brands and consumers. Here’s an example of an image with a promotional SMS from an online store.

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Shipping Costs Shipping Marketing Information 78

Retail TouchPoints

NOVEMBER 22, 2023

Getty Images’ VisualGPS consumer survey finds that 79% of Americans are excited about the potential of using AI to increase productivity, and a study by SAP Emarsys confirms that so far, 77% of consumers enjoy the personalized shopping recommendations that this new technology enables.

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Marketing Food and Beverages Retail Consumer 249

Retail TouchPoints

SEPTEMBER 15, 2021

As consumers head back to physical stores, malls and shopping centers are striving to remain relevant parts of shopper journeys that have been dramatically reshaped. At its core, “Blend Space” encourages the creation of “resilient, holistic, and human-centered retail experiences.”

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Outdoor Omnichannel Vend Multi-channel 237

Wiser

MARCH 25, 2024

A leading FMCG conglomerate faced significant challenges in sales performance, with a startling variance in store-level market share reporting 20 percent higher in top-performing stores compared to their bottom counterparts. The primary challenge lay in the effective use of physical space within the stores.

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Retail Consumer Mobile Technology 78

Retail TouchPoints

APRIL 19, 2023

The partnership will connect Disney’s inventory with KPM’s data science capabilities to help advertisers reach audiences through streaming content and to measure the sales impact on the back end across Kroger stores. Director of Shopper Marketing at PepsiCo in a statement. “As

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Retail Games Marketing Consumer 256

Retail TouchPoints

NOVEMBER 5, 2021

Bear Builder 3D Workshop supports multiple fulfillment options, including same-day delivery through Shipt and buy online, pick up in-store. The retail landscape has been shifting as consumers have increasingly moved to online shopping,” said Sharon Price John, President and CEO of Build-A-Bear Workshop in a statement.

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Workshop eCommerce Accessories Apparel 307

Retail TouchPoints

MARCH 8, 2021

As technology and digital continues to infiltrate consumers’ lives, the need for human interaction and emotional connection is more important than ever. RTP: How has the pandemic impacted consumer behavior and the need for human connection the most? If you’re not careful, technology can disrupt the customer journey in a negative way.

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Customer Data Customer White Paper Technology 259

Retail TouchPoints

AUGUST 25, 2023

Every few decades, retail brands discover a new way to connect with consumers. The early 2000s saw the beginning of an online media push that brought standardized content from one brand to many consumers. This has challenged the D2C model, since obtaining data and insights for in-store purchases is next to impossible.

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Retail Social Media Consumer Channel 236

365 Retail

DECEMBER 12, 2023

Amidst these changes, a question arises – are the demands and expectations from consumers surrounding high streets also evolving? Among these visitors, 38% noted they find charity shops cheaper than regular stores, 34% appreciate the unique finds, while 30% say they like giving money to charity shops because it’s a good cause.

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Presentation Online Retail Retail Events 52

Retail TouchPoints

JUNE 7, 2021

Traditional retailers across the country have been playing catch-up for decades, trying to meet the changing needs of the consumer. This vast migration of consumers from brick-and-mortar stores to the digital marketplace began at least as early as Amazon opening its doors. As consumers, we are accustomed to instant results.

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Retail TouchPoints

FEBRUARY 27, 2024

A cyberattack that compromises customer personal information can diminish the trust consumers place in a brand. A study by IBM Security found that the average cost of a data breach in 2023 was $4.24 In the store environment, retailers need to evaluate the physical security of POS terminals and self-scanning technology.

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Payment Services Retail POS Operations 247

Retail TouchPoints

APRIL 19, 2023

Brands such as Bulgari , H&M and Adidas are leading the way in using generative art in-store, designing environments that are captivating, inviting and grounding. Why has it proved to be so exciting for retailers, artists and consumers? But how exactly does generative art work?

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Arts Retail Beauty and Health Social Media 284