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Join us at CX Europe 2018 for insight into customer understanding and other key CX priorities

Forrester eCommerce

Forrester’s customer experience Forums are in their tenth year — from our first one in 2009 in New York, they’ve grown and spread to San Francisco, London, Singapore, and other cities around the world and become yearly destinations for CX pros far and wide. CX Europe 2018 is just 10 days from now — Tuesday […].

Other 366
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Forecasting Uncertainty: Why Scenario A Is Looking More Likely For Some Countries And Scenario B More Likely For Others

Forrester eCommerce

The headline was that the world’s real GDP would fall by 3% in 2020, which is a much steeper drop than in the 2008–2009 recession. Last week, the International Monetary Fund (IMF) issued its April World Economic Outlook report. For the purpose of projecting the tech market outlook, the more important numbers are real GDP […].

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Circuit City Plans to Curate Shop-in-Shops Using its Electronics Expertise

Retail TouchPoints

These “Powered by Circuit City” partnerships will be centered on store-in-store concepts designed to seamlessly integrate the retailer’s electronics expertise and global brand awareness with other retail platforms, both online and in-store.

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Best Buy Battles E-Waste with Recycle-by-Mail Technology Boxes

Retail TouchPoints

Best Buy will simplify responsible recycling of tablets, cords, keyboards and other electronics with a nationwide pilot of its new prepaid Technology Recycling Box. Since 2009, Best Buy has recycled more than 2.7 Consumers can order boxes in two sizes: small boxes that can carry up to six pounds for $22.99

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Retailer Lessons from iGaming Companies

Retail TouchPoints

From the above numbers, one can see that iGamers often engage daily with gambling and other sites, while retail shoppers are less likely to do so. Granular data about website interaction will uncover other reasons, as iGaming companies have discovered. About four in five U.S.

Retail 290
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Digital Revolving Credit: A Potentially More Responsible Financing Option than BNPL

Retail TouchPoints

Other reports have noted a concerning trend where individuals are financing essential items like groceries using BNPL , or are using BNPL purchases as a financial bridge between paychecks. This ensures robust credit underwriting, minimizing the risk of consumers signing up for financing beyond their means.

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As Inflation Weakens Shopper Loyalty, Retailers Can Win Them Back With Data and Personalization

Retail TouchPoints

As a result, retailers need to rethink how they attract and retain customers by looking at data not just from recent months but also from the last time shoppers felt this much economic pressure — the Great Recession of 2008-2009. The Brand Must Build Loyalty to its Customer, Not the Other Way Around.

Retail 270