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Preparing for the Rise in Online Retail Returns

Retail TouchPoints

But the truth is that we live in an increasingly “instant gratification hustle culture,” where consumers know precisely what they want and have high expectations. How online retailers handle merchandising, use technology and approach return policies can mean the difference between waste and wins. Be Responsible and Transparent.

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Adobe: Consumers Will Spend More Online in First 10 Months of 2021 than All of 2019

Retail TouchPoints

The Adobe Index — which analyzes consumer transactions across more than 100 million SKUs in 18 categories — found that consumers have spent more than $541 billion online in the first eight months of this year, from January through August 2021. That’s 9% more than the comparable period last year and 58% more than 2019.

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Holiday Season 2019 Kicks Off!

Forrester eCommerce

Halloween may be weeks away – but retailers and brands started to prep for holiday well before summer, and consumers know it’s coming (Selfridge’s opened its Christmas Shop in late July).

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As Zulily Folds, Retailer Points the Finger at Amazon

Retail TouchPoints

Online retailer Zulily , once a Silicon Valley darling, has begun the process of winding down its business, with court filings indicating plans to close its Seattle headquarters as well as warehouses in Nevada and Ohio and a liquidation sale underway online.

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Dunnhumby Survey: H-E-B Regains Title of America’s Top Grocer as Club Stores Move Up the Ranks

Retail TouchPoints

In fact, club stores are gaining momentum across the board, with three of the top 10 spots now occupied by these retailers: Costco (#2), Sam’s Club (#5) and BJ’s Wholesale (#10). In contrast, in the 2019 RPI, no club store ranked higher than seventh. selling everyday food and non-food household items. As a result, there are 9.4

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Clean Data, Clean Planet: How Online Retailers can use Data Analytics to Reduce Their Carbon Footprint

Retail TouchPoints

Based on social media analysis on consumer sentiment. Approximately 40% to 60% of consumers cite plastic packaging as an important aspect of sustainable consumption. They also put it in first place when given a list of environmental concerns pertaining to retailing. Predictive analytics takes things a step further.

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Black Friday to Cyber Monday 2019 Statistics [Infographic]

GetElastic

We’ve compiled the stats from pre-Thanksgiving through Cyber Monday 2019. 68% of consumers say they pay more attention to retail email during the holiday shopping season. Black Friday shoppers spent 14% more online and 6% less in store YOY. 78% of online retailers offered Free Shipping on Black Friday.

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