Retail TouchPoints

DECEMBER 22, 2022

Prior to her role as President, Linnartz, who joined Marriott in 1997, held roles in sales, marketing and finance, rising to EVP and Global Chief Commercial Officer from 2013 to 2019 and serving as Group President of Consumer Operations, Technology and Emerging Businesses from 2020 to 2021.

Omnichannel 289

Omnichannel Operations Technology Customer Experience 289

GetElastic

AUGUST 10, 2021

An omnichannel approach enables businesses to deliver consistent, frictionless, and more convenient user experiences by interconnecting every customer touchpoint. Where omnichannel differs from a multi-channel approach, is that with a multi-channel approach, each touchpoint is launched, managed, and optimized in silos.

Omnichannel 148

Omnichannel Multi-channel Banking Food and Beverages 148

Retail TouchPoints

NOVEMBER 10, 2023

revenue was in-line with the year prior; Improving omnichannel experiences: Digital represented 25% of Tapestry’s total revenue, which was in line with the same time last year. Tapestry noted that this purchase will help the company diversify its consumer segments, geographies and product categories while helping it bolster its DTC business.

Operations 276

Operations Omnichannel Fashion Improvements 276

Retail TouchPoints

JANUARY 23, 2024

It was the growth of what we first called multi-channel, which then became omnichannel, and then we saw the growth of the brands born on the internet.” Is the digitization of in-store experiences driving a context collapse for consumers? The top five themes include: 1. Michelle Gass, President of Levi Strauss & Co.,

ACH 285

ACH Multi-channel Technology Customer Retention 285

Retail TouchPoints

JULY 18, 2023

The mergers and acquisitions market remains strong for direct-to-consumer firms that operate across a spectrum of channels, but investors are now going back to the fundamentals and targeting companies with evidence of economic success.

Customer 245

Customer Specialty Retailers Supplies Banking 245

Retail TouchPoints

NOVEMBER 29, 2023

However, that doesn’t mean consumers don’t want to go to malls. In fact, more than 40% of adults reported visiting a mall within a two -week period in August, up from 35% at the beginning of June and 30% in the beginning of April, according to Coresight Research’s ongoing survey of 1,600 consumers.

Small Business Retail 278

Small Business Retail Omnichannel Consumer Retail 278

Retail TouchPoints

JUNE 7, 2023

As the oldest members of Gen Z move into their mid-20s and the youngest enter their teen years, personal finance concerns are high on their list of worries. That’s according to a recent study by the ICSC that surveyed Gen Z consumers, defined by the Pew Research Center as those born between 1997 and 2012.

Food and Beverages 289

Food and Beverages Travel Hobbies Shipping Costs 289

Retail TouchPoints

OCTOBER 23, 2023

Hello Bello’s secured lenders not only approve of the transaction but have agreed to provide debtor-in-possession financing so the company can continue operating while in Chapter 11.

Shipping Costs 260

Shipping Costs Shipping Operations Consumer 260

Retail TouchPoints

JUNE 13, 2023

This involved creating a seamless omnichannel experience that allowed customers to interact with us both in-store and online without friction.” RTP: What key consumer behaviors are you aiming to respond to as a brand? Unified commerce: Consumers today expect a seamless shopping experience across channels.

Supplies 289

Supplies Customer Experience Technology Omnichannel 289

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. The Retail Remix podcast was developed to feature the founders, executives and practitioners shaping retail’s future.

Retail 264

Retail Supplies Merchant Services Social Media 264

Retail TouchPoints

FEBRUARY 26, 2021

Hair care brand Madison Reed has raised an additional $52 million in financing to fuel its omnichannel expansion after reporting 130% growth and doubling its consumer base in 2020. With many salons shuttered for much of last year, the brand was well-positioned to capture consumers looking for at-home hair coloring alternatives.

Social Media 147

Social Media Omnichannel Consumer Operations 147

ESW

MARCH 11, 2024

Omnichannel continues to trend Just because a shopper can complete an entire buying journey online does not mean they want to or will. In fact, the data bear out that consumers turn to different channels throughout the process. After conducting that research, those consumers will complete the purchase in a store.

eCommerce 88

eCommerce Payment Services Omnichannel Consumer Electronics 88

Retail TouchPoints

JULY 1, 2022

million bridge loan and a financing commitment of $55 million from tech services company A s urion. The idea was to bring the store experience to consumers’ homes via a technology-powered “mobile store” operation, with an initial focus on telecommunications and consumer electronics ( AT&T and Apple are partners in the U.S.).

Technology 325

Technology Telecommunications Consumer Electronics Electronics 325

Retail TouchPoints

FEBRUARY 28, 2023

There’s no question that rising prices have altered consumer behaviors. Our recent survey of North American, UK and APAC consumers — which is the basis of an upcoming Eagle Eye report — found similar trends globally: 61% of shoppers worldwide are using money-saving tactics like seeking out on-sale items and coupons more often.

Retail 289

Retail Books Consumer Social Media 289

Retail TouchPoints

AUGUST 14, 2020

This adds up to a new outlook on finances for Gen Zers who are already taking a more careful approach in how, when and where they spend. More consumers today are discovering brands and products on social platforms, which makes omnichannel marketing so critical. Unlike other generations, Gen Zers expect flexibility in payments.

Merchant Services 326

Merchant Services Payment Services Mobile Customer Experience 326

Retail TouchPoints

DECEMBER 27, 2021

The subcategories of retail companies that we engaged with — aftermarket auto parts retailers and dollar stores — tend to have their business model centered around a brick-and-mortar store presence, in contrast to omnichannel retailers such as big box stores or apparel manufacturers. COVID Rear-View Mirror.

Retail 357

Retail Supplies Customer Loyalty Fashion 357

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. Nicholas added that when these projects don’t start with a unified vision, it can lead to disjointed experiences that ultimately frustrate consumers.

Fulfillment 298

Fulfillment Vend Operations Technology 298

Retail TouchPoints

JULY 2, 2020

In other words, setting up an omnichannel plan (email, SMS, Facebook, Google, Display…) is a key element of success. But deploying an omnichannel plan requires too much time and coordination in the current state, and industrialization, although crucial, is not foreseeable.

eCommerce 246

eCommerce Retail Omnichannel Operations 246

Retail TouchPoints

APRIL 13, 2021

Ethical consumer goods brand The Honest Company filed for its long-anticipated IPO on April 9, 2021. In January 2021, the company brought in finance veteran Kelly Kennedy as CFO. Building a brand based on conscious consumers was considered niche and not scalable. According to the SEC filing , The Honest Co.

eCommerce 279

eCommerce Consumer Consumer Goods Channel 279

Retail TouchPoints

AUGUST 25, 2021

The term rose to the surface last year as 2020’s unique confluence of events drove consumers toward shopping alternatives that were both environmentally friendly and economically feasible. The consumer is changing, the way that they purchase is going to change,” he said. “We In the retailX keynote session on Wednesday, Aug.

Retail 306

Retail Consumer eCommerce Social Media 306

365 Retail

SEPTEMBER 15, 2022

Linebarger has more than twenty-five years’ experience across telecommunications, finance and digital commerce. With its Composable Commerce solutions, Astound Commerce can further transform its clients’ digital propositions by implementing custom technology solutions to provide consumers with a unique brand experience.

Telecommunications 80

Telecommunications Omnichannel Technology Customer Experience 80

OrderDynamics

DECEMBER 27, 2018

A Thankful Consumer Equals a Full Cart: Why Consumers And Retailers Are Thankful For Omni-Channel. In the past, online channels might have provided ‘better’ pricing options to consumers, which encouraged the adoption of the channel, but that has changed. After all, this is the season to be thankful. Customer Service.

Channel 52

Channel Consumer Shipping Costs Multi-channel 52

Retail TouchPoints

JANUARY 11, 2022

But ongoing pressure from consumers, employees and even regulators has forced businesses — especially retailers — to reprioritize sustainability along with broader corporate social responsibility (CSR) strategies. Consumer Demands Accelerate Sustainability Priorities. of purchases.

Shipping Costs 317

Shipping Costs Fashion Consumer Definition 317

GetElastic

APRIL 11, 2023

billion in financing has been obtained for headless commerce in 2020 and 2021 alone. With more and more consumers using their mobile devices to make purchases, it’s crucial for organizations to prioritize mobile commerce when optimizing their overall commerce strategy. According to a study , over $1.65

Payment Services 147

Payment Services Payments Social Media Mobile 147

RTP blog

DECEMBER 8, 2017

Not only can smaller stores boost the customer experience, they also serve as ideal testing grounds for new technologies and services — such as new payment options or omnichannel offerings. And with a growing number of e-Tailers as well as decreasing shipping prices, online shopping just makes sense for the modern consumer.

eCommerce 150

eCommerce Shipping Costs Payment Services Retail 150

Retail TouchPoints

JUNE 4, 2020

Today, retailers need to change that mindset in order to keep up with consumer demands — a diversified supply chain is no longer a bottom-line booster, but a competency needed to survive. Today’s Spotlight Is On E-Commerce, But An Omnichannel Approach Will Be Key Post-Pandemic .

Shipping Costs 249

Shipping Costs eCommerce Retail eCommerce Software 249

Retail TouchPoints

NOVEMBER 30, 2022

Black Friday was a very big day and this continues to be an incredibly important bellwether, reflecting both the consumer psyche as well as the strength of our economy.”. I think it’s turning out to be even bigger than we expected in terms of seeing enthusiasm across consumers and the shopping public.”.

Mobile 264

Mobile Outdoor Travel Gifts 264

Retail TouchPoints

APRIL 16, 2021

Other elements of the agreement between Kohl’s and the investor group include: The board’s existing ad hoc finance committee will become a standing Finance Committee of the board the purpose of which will include assisting the board on its oversight of capital allocation decisions made by the company.

Apparel 178

Apparel Clothing Fashion Supplies 178

Retail TouchPoints

MAY 14, 2021

Ecommerce has allowed businesses to expand their reach and sell to a greater number of consumers in more locations. Meanwhile, brands like Nike ramped up their direct-to-consumer (D2C) offerings. 20190807_VUEALTA_HEADSHOTS_GHP. Lead by Being a Team Player. Consider the network that many businesses already have in place.

Supplies 164

Supplies Events POS Operations 164

UpSellIt

JANUARY 15, 2020

However, the dynamic nature of ecommerce means that brands have to continuously strive to meet the changing demands of consumers. Going Beyond “Mobile Usability” to Create a Unified Omnichannel Experience. For decades, it has been common for big-ticket retailers to offer their own, in-house financing. How You Can Take Action.

Shipping Costs 80

Shipping Costs Improvements eCommerce Payment Services 80

Retail TouchPoints

FEBRUARY 7, 2024

There are exceptions of course, and there are certain retailers that are ahead of the curve when it comes to applying digital tactics in stores, but for the most part the best retailers have been able to do is use their websites, apps and social feeds as listening tools to understand what their consumers want.

eCommerce 287

eCommerce Electronics X-cart Point of Sale 287

Wiser

JANUARY 8, 2018

He helped integrate data from operations, finance, sales and other departments to identify opportunities for organic growth, and growth through acquisitions. Gagné holds a BA from Boston College and received both an MBA and a Master of Sciences in Finance from the Carroll School of Management, Boston College.

Omnichannel 84

Omnichannel Demo Operations Technology 84

Retail TouchPoints

NOVEMBER 24, 2020

Hobart brings more than 25 years of finance, consumer and retail experience to the role. DICK’S Sporting Goods has promoted President Lauren Hobart to the roles of President and CEO, as of Feb. Current Chairman and CEO Edward Stack will assume the role of Executive Chairman and continue as Chief Merchant.

Sporting Goods 164

Sporting Goods Retail Fulfillment eCommerce 164

Retail TouchPoints

OCTOBER 26, 2020

Consumers fear for their health and they fear for their finances, especially today with what is around 20 million. The challenge that puts on retailers is, ‘ How do I convince this finicky consumer that it’s safe to do business with me? ’. I think they’ll draw consumers out and get them shopping with them again.

Operations 336

Operations eCommerce Retail Fashion 336

ChannelAdvisor

OCTOBER 28, 2019

This opened the door for secondary and tertiary lenders to offer financing and alternative finance products that give customers access to the goods they wanted and needed without the restrictions of a layaway program. This allowed lenders became more competitive in their offers to consumers.

Payment Services 40

Payment Services Payments eCommerce Customer 40

Retail TouchPoints

MAY 2, 2023

A car is one of the biggest purchases most consumers make, but the process of buying one, especially used, has long been one of consumers’ most dreaded retail experiences. So in 2018 the retailer embarked on a five -year digital transformation journey aimed at making every stage of the car-buying journey omnichannel.

Payment Services 278

Payment Services Automotive Omnichannel eCommerce 278

Retail TouchPoints

JANUARY 8, 2021

Although the fundamentals behind beginning a lifestyle business and a standard business are different, it’s important to note whether you’re chasing freedom or finance , both requirehard work. This suggests that the majority of these small businesses were in fact lifestyle businesses. Launching Your Lifestyle Business.

Social Media 288

Social Media Document Magazine Blog 288