RTP blog

MAY 2, 2018

The store is designed to have the same consistency and experience as a company-operated store, and features an engaging iPad kiosk that allows customers to experience the full TUMI collection. The retailer operates more than 50 retail locations, but the Sugarfina at the Shops at Columbus Circle is the smallest store of the bunch.

Books 150

Books Home Furnishings eCommerce Shipping Costs 150

Retail TouchPoints

MAY 5, 2022

This is an exciting opportunity to find and scale the next big ideas in technology and retail.”. “With Home Depot Ventures, we’re lending our support and expertise to enable rapid scale of innovation,” said Richard McPhail, EVP and CFO at The Home Depot in a statement.

Improvements 252

Improvements Retail Books Technology 252

Retail TouchPoints

MARCH 29, 2023

Nicolas Genest, CTO, GoodwillFinds Source: Goodwill Aiding that effort will be two new additions to the organization’s leadership team — Nicolas Genest, who joins as Chief Technology Officer, and new Chief Revenue Officer Jim Davis. Ecommerce and The RealReal , and will lead all technology, product, data analytics and IT services.

Apparel 242

Apparel Jewelry Electronics Accessories 242

Retail TouchPoints

SEPTEMBER 5, 2023

Jason Del Rey is a veteran business journalist who spent a decade at Recode reporting on Amazon , Walmart and how technology is transforming retail. His book, Winner Sells All, points to 2016 as the unofficial kickoff of this rivalry, when legacy retailer Walmart started moving into ecommerce and Amazon started investing in physical retail.

Merchant Services 245

Merchant Services Books Fulfillment Omnichannel 245

RetailWire

AUGUST 24, 2022

A growing number of restaurant operators are using artificial intelligence technology to answer phone calls at a time when many businesses are short-staffed. Sixty-five percent of restaurant operators say they don’t have enough employees to meet customer demand, according to a recent survey by the National Restaurant Association.

Books 52

Books Operations Technology Customer 52

Retail TouchPoints

MAY 13, 2024

My recent work writing a book about tourism retail has involved speaking with a huge range of other retailers, from luxury executives to humble small shop owners. A wide variety of software can plug into your existing technology and help to predict when queues are likely, and give you data on how many people abandon your queue.

Books 196

Books Travel Other Customer 196

Retail TouchPoints

APRIL 13, 2021

Previously a director at Amazon Web Services , Moss will set the vision and strategy for marketing, ecommerce and technology. Abitbol will handle all global supply chain operations as SVP of Supply Chain. Moss brings a decadeof leadership in a variety of high-tech businesses to his new role. ”

Jewelry 246

Jewelry Supplies Books Fashion 246

Retail TouchPoints

MAY 22, 2024

However, this expansion brings to light a critical issue for CFOs and finance teams: the intricate and often underestimated task of recognizing and booking revenue in the ecommerce domain. The efficiency and accuracy the technology provides can allow firms to reallocate valuable human resources to more strategic tasks.It

Payment Services 282

Payment Services Shipping Costs Shopify Payments 282

Retail TouchPoints

MARCH 3, 2022

Even as Amazon continues to open fashion, grocery and convenience brick-and-mortar stores, the ecommerce giant announced planned closures of all 68 of its 4-star , Books and Pop-up locations — 66 stores in the U.S. and two in the UK. These shops didn’t use in-store price labels, relying on customers to scan goods with their phones.

Books 198

Books Toys Fashion Electronics 198

Retail TouchPoints

MAY 9, 2023

Recent AI advancements have the power to reshape the way the industry operates. Retailers embracing Generative AI can stay ahead of the curve and compete in this ever-changing competitive landscape — enabling them to lead with a customer-first approach while operating with more efficiency.

Payment Services 250

Payment Services Retail Operations Banking 250

Retail TouchPoints

OCTOBER 8, 2021

Amazon’s latest UK debut is its first Amazon 4-star store, which opened earlier in October offering housewares, books, games, electronics and toys. Currently, Amazon operates a few dozen convenience stores and bookstores in the UK. Amazon already operates at least seven Whole Foods stores in the UK, the Financial Times reported.

Electronics 269

Electronics Clothing Department Stores Toys 269

Retail TouchPoints

NOVEMBER 13, 2020

The chatbot, which is powered by LivePerson , combines automated technology with live agents to give customers white-glove service through Apple Business Chat. Zoey helps manage this by letting Apple Business Chat users book appointments, text with stylists to quickly resolve questions, or get advice and place secure orders.

Management 180

Management Improvements Books Events 180

Retail TouchPoints

MARCH 2, 2022

Retailers large and small have transformed their businesses with the marketplace business model and technology. Many mid-size and specialty retailers like Urban Outfitters, 1-800 Flowers, Oriental Trading and Giant Eagle also operate marketplaces. But how can a retailer launch its own marketplace?

Shipping Costs 208

Shipping Costs Specialty Retailers Drop Ship Operations 208

Retail TouchPoints

APRIL 29, 2021

Enjoy , which Johnson founded in 2014, brings the store experience to consumers’ homes via a technology-powered “mobile store” operation. . “In According to the company, this at-home experience is achieved through proprietary technology and data science tools that manage inventory, routing and staffing.

Telecommunications 172

Telecommunications Consumer Electronics Electronics Technology 172

Retail TouchPoints

MARCH 17, 2022

Additionally, the retailer is beefing up support for a range of new technologies with a pledge to hire more than 5,000 Walmart Global Tech associates globally. The hire of associates to support its technology operations aligns with the addition of technology hubs in Toronto and Atlanta. Casey’s is ‘Here For Good’.

Merchant Services 243

Merchant Services Payment Services Events Technology 243

Retail TouchPoints

AUGUST 9, 2022

Appointment-setting technology has to operate at scale and handle organizational complexity,” said Tiwari during the Starting Off on the Right Foot: 5 Keys to a Seamless Appointment Scheduling Processes webinar, now available on demand. “The appointments [themselves] were free but they led to revenue increases.”.

Webinar 271

Webinar Customer Loyalty Books Improvements 271

Retail TouchPoints

MARCH 30, 2022

Some of the retailer’s plans include redesigning back rooms to accommodate pickup, delivery and ship- from-store orders; adjusting staging operations for orders to drop in three-hour increments to maximize space; and sending overflow delivery orders to the crowdsourced Spark Driver network.

Fulfillment 261

Fulfillment Omnichannel Shipping Costs Supplies 261

Retail TouchPoints

SEPTEMBER 2, 2022

Operational efficiency in ecommerce has never been more important. The acceleration of the digital economy has led to technological innovation in many aspects of retail operations. New advancements in technology can also reduce returns at source.

Online Retail 222

Online Retail Shipping Costs Retail Supplies 222

Kissmetrics

JANUARY 11, 2021

Curious to see what technology your favorite sites use and usage trends of that technology? BuiltWith allows you to search for domains and see the technology they use, including analytics, content management systems , coding, and widgets. Try Google Advanced Search or use Advanced Operators in your search queries.

Books 317

Books Document Blog Presentation 317

Retail TouchPoints

JULY 14, 2023

Nearly half ( 46% ) of retailers surveyed in Retail TouchPoints’ Store Operations Survey noted that they provide mobile POS to associates — and an additional 31% plan to implement the technology this year. The experience, powered by Aptos ONE mobile POS , was seamlessly implemented thanks to the technology’s overall ease of use.

POS 201

POS Mobile Payment Services Technology 201

Retail TouchPoints

MARCH 17, 2023

Simply put, “NFTs are baseball trading cards, or collectable postage stamps, in digital forms,” writes Steve Sarner in his book Web3 Simplified. Due to the global financial crisis, advancements in blockchain technology as well as the proliferation of digital assets available built momentum for NFTs. What is an NFT?

Cryptocurrencies 276

Cryptocurrencies Automotive Merchant Services Arts 276

Retail TouchPoints

JANUARY 24, 2024

Unlike many other digitally native direct-to-consumer (DTC) mattress brands, the retailer has embraced brick-and-mortar, operating a healthy portfolio of 66 retail stores and one outlet location, with plans to open more in the future. In some ways it’s no surprise that Casper has focused on the in-store experience.

Books 146

Books Consumer Customer Technology 146

Retail TouchPoints

MARCH 25, 2024

Commerce Retail executives and analysts will explore the future of commerce and how the convergence of content, community and commerce will drive future technology investments. The RICE team recently interviewed Primm to learn more about her work.

Retail 202

Retail Article Omnichannel Customer Experience 202

Ecommerce Guru

DECEMBER 8, 2021

As it continues to develop its technology to provide direct-to-consumer companies with an alternate method to managing operations, German company Hive secured a fresh investment of $34 million on Wednesday. Book your free […]. Hive was established in 2012 in Berlin.

eCommerce 98

eCommerce Books Operations Technology 98

Retail TouchPoints

JANUARY 26, 2022

There were other food options with nice tables and chairs and casual seating that could be booked for events, like a winery’s tasting. RTP: What roles do you see for technology in the malls of the future? They’ll also be looking at connectivity for the technology side of things.

Outdoor 292

Outdoor Events Technology Customer Experience 292

PERQ

MAY 4, 2022

The resulting labor shortage is forcing many multifamily leaders to reconsider their staff workload and expectations, and ways that technology can ease their load without sacrificing results. Belousov is a believer in applying technology to improve employee satisfaction and business results, simultaneously: “We have case studies that.

Technology 36

Technology Marketing Books Demo 36

Retail TouchPoints

JUNE 15, 2022

They leverage the very thing that is fueling the trend as it is the same thing that will reenergize those stores — technology. Here are a few foundational ways technology has enabled better customer and associate experiences along the path to purchase, even in smaller spaces. Appointments. This trend is happening in other areas, too.

Payment Services 250

Payment Services Books Live Chat Fashion 250

Retail TouchPoints

JANUARY 20, 2022

Amazon Style will actually be the company’s seventh physical retail format, which all began with Amazon Books way back in 2015. Amazon said associates will also be key in providing customer service, managing back-of-house operations and helping customers check out. The King of Ecommerce is no stranger to brick-and-mortar — far from it.

Clothing 214

Clothing Payment Services Apparel Department Stores 214

Dynamic Action

NOVEMBER 16, 2017

DynamicAction Co-Founder and Chief Scientist Michael Ross is featured in RetailWeek’s Retail Voice where he discusses the need for a new retail operating model in the digitally enabled world. The successful retailers will be the ones that recognise decision re-engineering requires a new operating model. Ready for details?

Operations 48

Operations Retail Demo Books 48

BigCommerce

APRIL 26, 2018

These issues are insightful not just for those who sell on Amazon , but for all ecommerce retailers working at scaling up their operations – as many of the difficulties discussed are relatable (albeit on different scales.). Get the book Inc. The risks of international operations. Let’s take a look at those next. Get started.

Payment Services 417

Payment Services eCommerce Shipping Costs Payments 417

Wiser

MAY 14, 2024

With severely limited visibility on its branded fridges’ placements and condition within stores, the potential for ghost assets—assets recorded in the books but missing or unused in reality—loomed large, threatening direct impacts on the company’s bottom line. The company in question faced just such a challenge.

Arts 78

Arts Document Books Management 78

Profitero

SEPTEMBER 11, 2023

When your commerce technology stack is in sync, it feels like a top notch orchestra. Many brands I talk to are operating with the tech stack equivalent of the middle school band. We're excited to share this vision at Groceryshop next week ( Book time with us! ). When it’s not, it feels like a middle school band.

Books 78

Books Operations Other Technology 78

Retail TouchPoints

SEPTEMBER 5, 2023

And if Amazon Prime Day sales and back-to-school shopping trends are any indication ( hint : we know they are), then this year’s Cyber 5 is going to be one for the books. The question is: how can retailers best leverage the technology to land the strongest sales performance outcomes? The proof of potential is there. Let’s explore.

Consumer Electronics 203

Consumer Electronics Retail Electronics Customer Experience 203

Groove

DECEMBER 7, 2023

If you’re a retailer, technology partner, or systems implementer looking for a place to showcase your products and network, then mark your calendars! Main Day 3: Thursday, February 29th (Retailer Only) As mentioned above, the third day is only for retailers — as in, technology partners and system implementers won’t be allowed in the door.

Events 195

Events Social Media Workshop Download 195

Retail TouchPoints

OCTOBER 3, 2022

That’s why rethinking operations and diversifying from beginning to end can set you up to quickly change course when you need to. But it’s a lot more than that, and the process of innovation and technological change can open the door to many new types of opportunities for a business.

Shipping Costs 258

Shipping Costs Shipping Technology Gifts 258

Retail TouchPoints

OCTOBER 4, 2022

With the scale of the of the operation — $4 to $5 billion a year, mostly store-based — it feels like the giant has woken up and is now looking to take its rightful place. Goodwill operates under a federated store model , essentially the nonprofit equivalent of a franchise system. Nonprofit Meets Resale. Across the U.S.

Operations 241

Operations Books Consumer Toys 241

Retail TouchPoints

JUNE 30, 2023

He settled on books for the simple reason that “there are more items in the book category than there are items in any other category by far,” as he explained in a 1997 interview (way back when he still had hair). Bezos was right, and his online bookstore was a success (to put it mildly), but this isn’t a story about Amazon.

Books 251

Books Other Operations Customer 251