Retail TouchPoints

APRIL 28, 2023

Digitization has overhauled much of the business world, and in departments like finance or marketing you’d find most employees are hooked on apps that serve up-to-date information on the status of their programs and connect them with others on their team for real-time collaboration. That adds up to more than $6.5 billion that U.S

Retail 256

Retail Technology Information Mobile 256

Forrester eCommerce

SEPTEMBER 6, 2019

Forrester has recently kicked off some new research focusing on services and companies that make financial decisions and take action on behalf of consumers. You can take a very short survey on this topic here. I’m psyched to present here our first FORR/3 video episode on this topic (see below)! In it, Oliwia Berdak and […].

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Presentation Consumer Financial Services Banking 354

Retail TouchPoints

SEPTEMBER 6, 2022

Make no mistake, this is a treacherous environment for retailers, which must make complex and difficult decisions about where to invest and divest, how to train employees, which technologies to employ and so on. Building this kind of omnichannel experience revolves around a combination of data analytics and mobile devices.

Merchant Services 269

Merchant Services Payment Services Financial Services Omnichannel 269

Retail TouchPoints

MARCH 8, 2023

This means the way consumers shop has drastically changed as new financing options rise in popularity. Strategizing the best way to shed overstocked inventory isn’t just great for the bottom line; it can also aid in your customer experience strategy.

Shipping Costs 253

Shipping Costs eCommerce Payment Services Customer Experience 253

Retail TouchPoints

JANUARY 26, 2024

“Too many friction points all along the customer journey is a big pain point for consumers, and certainly the checkout or transaction moment plays a part in that friction,” said Margot Juros, Research Director for Retail Technology Strategies at market intelligence and advisory firm IDC in an interview with Retail TouchPoints.

Merchant Services 247

Merchant Services Payment Services Payments ACH 247

Forrester eCommerce

MARCH 1, 2023

I looked at the Budget 2023 that India’s Finance Minister presented on Feb 1st 2023. Budget 2023 does aspire to create an empowered, inclusive, technology-driven, and knowledge-based economy […] I find that he was not far off the mark.

Financial Services 195

Financial Services Presentation Technology Banking 195

Retail TouchPoints

JULY 13, 2023

Rapid consumer adoption of new payment technologies and ecommerce, accelerated by the pandemic, led to demand for seamless and secure payment flows through every channel. At the same time, businesses across many sectors pivoted toward offering their own payment solutions for employees and customers alike.

Merchant Services 234

Merchant Services Payment Services Payments Banking 234

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. Risk assessment is a muscle [that finance people have to develop],” said Dayna Quanbeck, CFO and COO for Rothy’s. Is it the real deal?

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ACH Multi-channel Technology Customer Retention 253

Retail TouchPoints

MARCH 31, 2023

In the same manner, the new service providers, the payment platforms, get worked up over Banking-as-a-Service and Embedded Finance, the latest industry buzzwords, without fully explaining the simplicity and value of the proposition. Many customers bail at this point. This means lost sales and irritated customers who blame the brand.

Financial Services 262

Financial Services Payment Services Payments Small Business Retail 262

Retail TouchPoints

NOVEMBER 3, 2021

Sodipo most recently led Product Finance and Strategy at Stripe and will bring her expertise in payments to Glossier’s Accounting and Finance teams. She also will draw upon prior experience at roles in private equity firms to help the retailer continue scaling its business. Seun Sodipo will take the CFO job in February 2022.

Payments 260

Payments Payment Services Omnichannel Channel 260

Retail TouchPoints

SEPTEMBER 19, 2023

The company has successfully helped retailers like American Eagle Outfitters leverage RFID and computer vision-based inventory tracking technology to create a holistic, near-real-time view of inventory across stores to empower both associates and consumers.

Omnichannel 267

Omnichannel Shipping Costs Operations Fulfillment 267

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. The retailer has built, tested and optimized mobile-based technology to help associates feel equipped, informed and connected to serve customers across all channels.

Retail 248

Retail Supplies Merchant Services Social Media 248

Retail TouchPoints

FEBRUARY 14, 2023

Consumer-facing brands have spent hundreds of millions of dollars over the past few decades creating unique customer experiences in their physical brick-and-mortar locations. A new customer experience study from J.D. Take retail banks and credit card providers, for example.

Customer 216

Customer Banking Customer Experience Social Media 216

ecomdash

JULY 10, 2018

Prior to joining the Payability team, Victoria developed social media content and strategies for top technology brands such as Skype and Samsung. These days, winning in business means offering a stellar customer experience — one that encourages your customers to shop again and tell their friends to shop with you, too.

Customer Experience 88

Customer Experience Improvements Payment Services Customer 88

Retail TouchPoints

MARCH 1, 2024

The technology has built up five years of data-optimizing ad performance on the Natori product offering, which allows the Albert solution to analyze, in real time, which creative elements deliver the greatest conversions for each product and user segment. It all began with Josie creating lingerie on her living room floor.)

Social Media 225

Social Media Department Stores Supplies Apparel 225

365 Retail

OCTOBER 5, 2021

We needed a solution that allowed us to centralise our task management and communications across our entire store estate, to ensure the customer experience and ‘look and feel’ of our stores was both consistent and streamlined. Until then we had been using multiple, manual channels that were labour intensive.

Customer Experience 52

Customer Experience Operations Customer Point of Sale 52

Forrester eCommerce

MARCH 5, 2019

Almost every technology consulting firm, and many others besides, claims to be able to help your business transform into a digital business. “Digital Transformation” has been used to describe everything from moving applications from a data center to the cloud to updating the systems and processes in the finance department.

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Webinar Technology Other Information 308

Retail TouchPoints

JULY 9, 2021

Online sales continue to explode, and many retailers are slow to the party upgrading old buildings into attractive, energy-efficient buildings that enhance the overall customer experience at retail. Changing a store’s heating and cooling has a direct impact on customers and staff alike. How is this managed?

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Management Retail Customer Experience Operations 264

Forrester eCommerce

MARCH 22, 2022

Here are just five of the topics we find particularly interesting: Embedded finance. A crop of fintech startups and large financial providers are investing in embedded finance — in which financial products and […].

Financial Services 195

Financial Services Banking Customer Experience Management 195

Retail TouchPoints

AUGUST 10, 2020

However, when it comes to retail specifically, oftentimes the customer experience is fully dependent on the supply chain experience. Today, as we did a few years ago with the rise of the Chief Experience Officer, we are seeing a growing need for a C-suite level expert in each area of the retail customer experience.

Supplies 154

Supplies eCommerce Merchant Services Retail 154

Retail TouchPoints

AUGUST 14, 2023

While autonomous stores and technological innovation are high on the retail agenda, the infrastructure and operational efforts that enable them aren’t often given the same broad attention. But the value of laying a robust foundation for technological adoption extends beyond times of crisis.

Payment Services 221

Payment Services Operations Banking Technology 221

Mi9

OCTOBER 10, 2023

Roles may include senior executives, information technology, operations, customer experience, finance, and more. Mi9 Store is a comprehensive Point of Sale system enabling hardline, hardware and home improvement retailers to provide the best shopping experience for customers and contractors.

Point of Sale 52

Point of Sale Specialty Retailers POS Document 52

Retail TouchPoints

AUGUST 9, 2023

By embracing innovative solutions like autonomous vehicle (AV) technology, repurposing existing spaces and utilizing Building Information Modeling (BIM), cities can foster engaging shopping experiences while addressing mobility and parking challenges. in real estate transactions, particularly in the South Florida market.

Retail 237

Retail Arts Events Technology 237

365 Retail

DECEMBER 2, 2022

The financial technology or FinTech industry has made a huge impact on the world in recent years. Applying technology to financial services such as banking apps, investing platforms and credit services has helped make finance more accessible to millions of people all over the world. Improving Customer Experience.

Payment Services 52

Payment Services Financial Services Retail Banking 52

365 Retail

SEPTEMBER 15, 2022

Linebarger has more than twenty-five years’ experience across telecommunications, finance and digital commerce. With its Composable Commerce solutions, Astound Commerce can further transform its clients’ digital propositions by implementing custom technology solutions to provide consumers with a unique brand experience.

Telecommunications 80

Telecommunications Omnichannel Technology Customer Experience 80

BigCommerce

JUNE 21, 2018

Below we’ve highlighted 13 automotive brands that are focused on creating exceptional customer experiences by designing ecommerce sites that drive sales, revenue, and market share. CruiseMaster sells caravan and camper trailer independent arm suspension systems and is Australia’s leader in all-terrain towing technology.

Automotive 367

Automotive eCommerce Accessories BigCommerce 367

Retail TouchPoints

APRIL 13, 2022

Many people in finance and retail considered 2021 the “year of the cryptocurrency.” Despite sharing the same acronym, traditional ATMs aren’t interchangeable technologically with cryptocurrency ATMs. In November, the mayor-elect of New York City, Eric Adams, sent a tweet saying he wants his first three paychecks to be paid in Bitcoin.

Cryptocurrencies 240

Cryptocurrencies Payment Services Retail Payments 240

RetailMinded

SEPTEMBER 26, 2023

Platform-Specific Financing Major e-commerce platforms have recognized the capital challenges faced by businesses operating on their networks. As a result, platforms like Shopify now offer tailored financing solutions. Invoice Financing For e-commerce businesses operating on an invoicing system, invoice financing can be a game-changer.

eCommerce 52

eCommerce Banking Merchant Services Beauty and Health 52

Retail TouchPoints

JUNE 11, 2020

However, 65% of consumers and 79% of B2B customers find the process of researching and purchasing online to be challenging due to inaccurate search results, poor or missing imagery, lack of reviews or ratings and inflexible delivery options. Both studies included respondents from the U.S., UK and Germany.

eCommerce 152

eCommerce B2B Toys B2C 152

Retail TouchPoints

OCTOBER 27, 2020

Every on-demand pay vendor must have a committed line of financing to fund early pay transfers. Vendors without the technology to continually calculate a user’s Available Balance will often limit 50% of funds to be available, with required approval for higher amounts. Program Funding. Seamless Earnings Tracking and Recovery.

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Technology Customer Experience Operations Marketing 202

Retail TouchPoints

JUNE 4, 2020

Supply chain challenges, technology gaps and dwindling cash reserves have resulted in locked-up inventory, lost sales and, in extreme cases, bankruptcies. The good news: most retailers have the partnerships and technology in place. He has 15+ years of experience spanning technology, public markets, finance, strategy and operations.

Shipping Costs 235

Shipping Costs eCommerce Retail eCommerce Software 235

Retail TouchPoints

FEBRUARY 23, 2022

But with the rise of omnichannel fulfillment, “phygital” experiences and more elevated storytelling, Nicholas believes design is going to matter a lot more: “Not at the expense of functionality or technology, of course, but through and with those elements.” Nicholas added that retailers will need to create a “synergy of these forces.”

Fulfillment 279

Fulfillment Vend Operations Technology 279

GetElastic

APRIL 11, 2023

The world of commerce is evolving rapidly, and brands need to keep up with the latest technologies and trends to stay ahead of the game. One of the most powerful recent commerce technologies is headless commerce. billion in financing has been obtained for headless commerce in 2020 and 2021 alone. According to a study , over $1.65

Payment Services 147

Payment Services Payments Social Media Mobile 147

Retail TouchPoints

NOVEMBER 27, 2023

Digital revolving credit is an ecommerce financing option that allows users to instantly open a revolving line of credit in the shopping cart that can be used and reused repeatedly over a lifetime. This is in comparison to BNPL’s payment option, which finances individual purchases with separate fixed-term installment loans.

Payment Services 258

Payment Services Shopping Carts Electronics Consumer 258

Retail TouchPoints

OCTOBER 27, 2021

As a result, the Shapley value can be used to estimate how much each channel, from email and social to physical stores and in-person events, adds to the probability of converting a customer. Like any model, the utility of Shapley values in retail marketing rests on a business’ data infrastructure.

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Multi-channel Games Retail Social Media 296

Retail TouchPoints

AUGUST 13, 2020

Technology has added a powerful tool to the inventory management toolbox of leading brands and retailers: the online marketplace. Shen has over 15 years’ experience in the Internet and software industries, specializing in SaaS, e-Commerce, operations and finance. Applying Marketplace Dynamics To Excess Inventory.

eCommerce 279

eCommerce Apparel eCommerce Analytics Small Business Retail 279

Retail TouchPoints

SEPTEMBER 16, 2022

Inflation fears are lingering as retailers approach the holiday season, with 79% of consumers saying their finances are a concern and 62% expecting their living costs to increase even further in the next six months, according to EY ‘s Future Consumer Index. There also are solutions that go beyond the shelf itself.

Fashion 215

Fashion Retail Supplies Consumer 215