article thumbnail

Retail 2008 To 2018: A Decade Of Revolutionizing The ‘How’ Of Customer Engagement

RTP blog

So, I looked back at my digital folders containing articles from 2008 and, not really surprisingly, I found a lot of similarities between the topics we covered 10 years ago and the topics we’re focused on moving into 2018. The technological revolution certainly has had a strong hand in configuring the “how” of customer engagement.

article thumbnail

The Future Of Documents: Content Creation Is Ripe For Its Own Digital Disruption

Forrester eCommerce

It was sometime in 2008, and people interested in collaboration and “Enterprise 2.0” I remember the first time I saw a Google Doc. on Twitter were circulating a link to a list of like-minded tech professionals. I clicked on the link, and my jaw dropped. The document looked like it was alive. There were about […].

Document 425
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

6 Keys to Empowering Store Associates During the Holiday Season

Retail TouchPoints

retailers will add 410,000 seasonal positions this year, which is the lowest number of jobs added in the quarter since 2008. Put managers front and center. This presence will do more than keep associates focused; it also will demonstrate that managers are invested in their success. Create digital synergy.

article thumbnail

Digital Marketing Tactics for Uncertain Times

Retail TouchPoints

According to research from Analytic Partners, 63% of marketers that increased their marketing investment during the financial crisis of 2008 generated a positive ROI. According to data from social media management platform Hootsuite , Reels is growing fast, and Instagram has 2+ billion monthly users.

Marketing 312
article thumbnail

Supporting a Workforce That Supports the Community

Retail TouchPoints

Look to workforce development programs that your employees would be interested in; for example, at Goodwill of Colorado we offer our employees access to career training in banking, information technology, retail operations and logistics. We also assist our team members in navigating the many community resources available to them.

Banking 234
article thumbnail

PetSmart Suit Accuses Retailer of Mishandling Employees’ Personal Data via Voiceprint Collection

Retail TouchPoints

PetSmart LLC alleges that Stegmann and other employees were not provided written notice prior to using the technology, nor were they afforded the opportunity to sign a written release. It is alleged that PetSmart required more than 700 employees to use technology over the course of five years that preceded the filing.

Retail 233
article thumbnail

Three Reasons why COVID-19 Will Make Retailers Stronger

Retail TouchPoints

Moving forward, these cloud technologies will help retailers more quickly recognize shifting patterns and make informed decisions to create differentiated customer experiences that will strengthen traditional brick-and-mortar stores. Making the Best of a Black Swan.

Retail 290