RTP blog

JANUARY 9, 2019

The seventh annual Retail TouchPoints Omnichannel Survey shows where retailers are succeeding in connecting with the consumer, as well as where they need to improve. Adam Blair, Executive Editor: Analyzing the data from this year’s Omnichannel Survey makes me wonder, yet again, when our industry will adopt a more accurate descriptive term.

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RTP blog

JUNE 19, 2019

The RTP editors share which sessions they’re most looking forward to at Retail TouchPoints Live! Adam Blair, Editor: Surveying the session offerings for the debut of Retail TouchPoints Live! When it comes to those that do compete on price, even that is no longer enough to win the wallets of consumers. Walmart.com.

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RTP blog

MARCH 15, 2017

The Retail TouchPoints Connected Consumer Series webinars, which will be broadcast from March 27-31, will delve into some of today’s hottest retail topics — from leveraging Artificial Intelligence and deepening personalization to creating truly modernized mobile experiences.

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RTP blog

AUGUST 8, 2018

Debbie Hauss, Editor-in-Chief: While it’s not surprising that email is the most-used personalization strategy, it is surprising that more retailers have not invested in advanced capabilities. As Accenture found, 83% of consumers are willing to share data with a company to enable a personalized experience.

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RTP blog

NOVEMBER 7, 2018

In this week’s Editor Q&A, the RTP team shares top takeaways, impressions and reactions from the 2018 Store Operations Survey. Debbie Hauss, Editor-in-Chief: One of the most important focuses for retailers determined to survive into the future with their stores is workforce management and motivation.

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RTP blog

OCTOBER 17, 2018

editors identify what caught their interest throughout the 2019 E-Commerce Technology Preview. Debbie Hauss, Editor-in-Chief: I agree with Clicktale’s Liraz Margalit that retailers will be more successful if they effectively factor in human psychology and emotions to their marketing efforts. In this Q&A, the RTP.

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RTP blog

SEPTEMBER 11, 2019

The editors shared the sessions that they’re most eagerly anticipating, but each is sure to offer something of value for retail decision-makers. Adam Blair, Editor: This year’s Retail Strategy and Planning webinar series offers a bounty of information and insights covering a wide range of relevant retail topics. Tune in on Sept.

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RTP blog

MAY 17, 2017

Following are the top #RIC17 takeaways from the RTP editorial team: Debbie Hauss, Editor-in-Chief: I am proud that we are able to bring together a diverse group of retail executives to learn from each other and collaborate. That is my key takeaway each year. You learn a lot simply by being a plain old shopper.

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RTP blog

NOVEMBER 20, 2019

Adam Blair, Editor: Shoptalk’s decision to field an all-female speaker panel for 2020 reminded me of a favorite Ruth Bader Ginsburg quote: “When I’m sometimes asked when will there be enough [women on the Supreme Court] and I say, ‘When there are nine,’ people are shocked. Women drive 70% to 80% of all U.S.

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RTP blog

APRIL 10, 2019

Last week, Retail TouchPoints broadcast its 2019 Connected Consumer Webcast Series , with retailers and solution providers alike sharing success stories and tips for providing a smooth experience across all channels. The RTP editors take the time to answer the question: What does being a Connected Consumer mean? As many as 57%.

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Omnisend

MAY 7, 2020

Companies today are in a constant battle for consumers’ attention—but getting that attention isn’t easy. As consumers are increasingly being exposed to generic marketing and distraction only a fingertip away, marketers need to find ways to stand out and from the crowd and provide relevant, personalized and attention-grabbing messaging.

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Retail TouchPoints

NOVEMBER 3, 2021

Then, go into TikTok’s video editor and press the plus icon at the bottom of the screen to scroll through what songs are trending. Dozens of furniture retailers are on TikTok, but the latest trend is that influencers are talking about brands, and consumers are tagging them, without brands even being on the platform or having an account.

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Retail TouchPoints

JUNE 23, 2023

Epic Games has created Airphoria, a Fortnite island created in partnership with Nike using the Unreal Editor for Fortnite (UEFN), with support from Fortnite creator studio Beyond Creative. The virtual landmass is a visually immersive Air Max-themed universe within Fortnite.

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RTP blog

FEBRUARY 28, 2018

Debbie Hauss, Editor-in-Chief: Just like standalone brick-and-mortar stores, malls need to pivot and become more experiential and local. Marie Griffin, Managing Editor: Today, shopping is an always-on activity that can be done while dinner is cooking, while watching TV or while rushing to or from work. Beyond that, this A.T.

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Retail TouchPoints

OCTOBER 20, 2022

Luxury media outlet Modern Luxury Media has launched a new clothing rental service curated by Modern Luxury editors and powered by rental and logistics firm CaaStle. Modern Luxury’s editors will select from top and emerging brands to curate the platform’s offerings, with new styles and brands added weekly.

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Groove

APRIL 18, 2024

Once you’ve gathered this information about the consumer, you can market to these consumers specifically based on their response. Some consumers like to have a physical card to give someone, such as if they’re bringing it to a gift exchange. Holiday Persona will buy a gift card for a brand he knows Ms. Primary Persona will love.

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GetElastic

SEPTEMBER 30, 2021

Editor's Note: This post was originally published April 4th, 2018 and has been updated to reflect the current state of GDPR and other data privacy regulations impacting eCommerce in 2021. Loss of consumer trust and loyalty can be even more devastating even for companies that do not need to be GDPR compliant. Image Credit: Forbes.

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RTP blog

JUNE 28, 2017

But what about consumers? Debbie Hauss, Editor-in-Chief: There are so many emotional responses to the idea that human interaction could be eliminated from the physical shopping experience. Definitely food for thought… Adam Blair, Executive Editor: I’m really of two minds about this.

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Retail TouchPoints

AUGUST 8, 2023

Sure, points and coupons are great, but today’s consumers are expecting far more from branded loyalty programs. That is why consumers are looking for more diverse and robust programs that provide value in different ways.

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RTP blog

AUGUST 30, 2017

Additionally, the editors discuss the potential ramifications of the price cuts, such as potential changes in product quality and price hikes in other areas. Debbie Hauss, Editor-in-Chief: In some ways I think this pricing tactic should be most terrifying for the execs at Whole Foods. Focus on your strengths and differentiate.

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Retail TouchPoints

NOVEMBER 29, 2023

However, that doesn’t mean consumers don’t want to go to malls. In fact, more than 40% of adults reported visiting a mall within a two -week period in August, up from 35% at the beginning of June and 30% in the beginning of April, according to Coresight Research’s ongoing survey of 1,600 consumers. That’s all a given.

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Retail TouchPoints

JANUARY 23, 2024

It’s still too early in the year to answer this critical question, but there were some clear, overarching themes that emerged from Big Show sessions, booth campaigns and conversations, indicating that retailers may be investing in the innovation they need to win consumers’ hearts, minds and wallets. The top five themes include: 1.

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Retail TouchPoints

JUNE 21, 2023

However, planned spending among those consumers is down slightly from 2022, with the average Prime Day shopper planning to spend $250 this year (both at Amazon and other retailers’ simultaneous sales events), down from $388 in 2022 and from $594 in 2021. RetailMeNot’s survey of 1,000 U.S.

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Retail TouchPoints

NOVEMBER 22, 2023

Getty Images’ VisualGPS consumer survey finds that 79% of Americans are excited about the potential of using AI to increase productivity, and a study by SAP Emarsys confirms that so far, 77% of consumers enjoy the personalized shopping recommendations that this new technology enables.

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Retail TouchPoints

SEPTEMBER 29, 2023

With our Editor’s Perspectives column, you’ll get insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. Amazon: Not a Monopoly but Acting Monopolistic?

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Retail TouchPoints

MARCH 6, 2024

Experts indicate that the root of shopping malls’ “identity crisis” is their inability to effectively leverage data to curate experiences that represent the full scope of consumers’ needs and lifestyles. That is, until Dolphin Centre in the UK. That means being much more content-focused and more audience-focused.”

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RTP blog

DECEMBER 4, 2019

The RTP editors discuss whether Costco’s response to the site outages was satisfactory, or if the retailer should have made more effort through other channels to address and clarify the issues at hand. Adam Blair, Editor: Any retailer can suffer a site outage or even just a slowdown, and it’s never a good thing.

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Retail TouchPoints

SEPTEMBER 16, 2021

Research from Meredith indicates that consumers are craving cooking inspiration, with the publisher predicting that views of “Meal Plans”-related articles and plans will be up 30% across its sites in 2021 versus last year.

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Retail TouchPoints

JULY 20, 2022

In addition, always-on, cross-device shopping behaviors mean consumers are taking their shopping across borders and, in turn, they’re asking more of already strained supply chains. Experts agree that the supply chain has more impact on the customer experience than ever before.

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Retail TouchPoints

APRIL 5, 2023

Tanger Outlets has responded to this message with urgency as it aims to engage and acquire a younger demographic of consumers. These efforts are paying off steadily for consumers, retail partners and Tanger Outlets alike. Now, we’re studying this much younger consumer.

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RTP blog

JULY 17, 2019

Last week, UBS analysts described Nordstrom as a “no-growth retailer,” one that hasn’t been able to fight off pricing perception and a cultural shift in consumer spending. The RTP editors share their opinions on the future of department stores and what they will look like over the next decade.

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RTP blog

MAY 30, 2018

The RTP editors discuss whether Amazon’s decisions are a sign of arrogance, or a measure that all retailers may need to take as more brands promise easy returns. Are there better ways to deal with the issue of rising return rates and consumers’ potential abuse of the system? That doesn’t seem like a good approach to me.

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RTP blog

OCTOBER 2, 2019

Adam Blair, Editor: With the caveat that one (or even two) retail bankruptcies don’t necessarily signal the end of a powerful retail trend, it does seem that “Fast Fashion” is slowing down. To me that signals a major shift in consumer sentiment, one that may continue to slow fast fashion’s roll.

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Retail TouchPoints

JANUARY 24, 2023

The event also gives us business editors the chance to suss out the major trends that retail decision-makers will be grappling with in 2023. Economic headwinds are likely to blow harder when consumers’ savings from the pandemic dwindle, which a Charles Schwab analyst believes could happen by Q3. The NRF Big Show , held in NYC Jan.

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Groove

FEBRUARY 22, 2024

Consumers are concerned about the economy, but localized support remains strong for small businesses. User experience and ease of use: The design editor with Klaviyo is easy to use with a minimal learning curve. Studies show that customers still prefer to be contacted by eCommerce businesses via email.

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RTP blog

OCTOBER 30, 2019

While resale is clearly thriving, with the market expected to generate $51 billion in revenue by 2023 , its growth could slow if consumer concerns about product authenticity mushroom. The RTP editors discuss whether the resale market is in danger if consumers mistrust the authentication process and buy fakes (or worry that they are doing so).

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RTP blog

AUGUST 29, 2018

Debbie Hauss, Editor-in-Chief: Being the cynic I am, I wouldn’t want to be overly optimistic about how the rest of 2018 will play out, particularly considering all the global controversy around tariffs and the U.S. Additionally, while unemployment remains low, so does wage growth, meaning consumers’ actual purchasing power remains limited.

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